¹ Equivalent local currencies for agencies outside Canada and the USA
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12. All CRS bookings must be ticketed as per tariff rules or immediately cancelled in the CRS when not required, prior
to departure.
13. Multiple bookings and cancellations for the purpose of extending the ticket time limit are not permitted.
14. You may not use the Air Canada airline designator with fictitious flight numbers to store flight information for a
carrier not listed in the CRS.
15. Test or training PNRs must only be built in “Training mode” and must not affect Air Canada’s seat inventory.
16. All confirmed and/or waitlisted space in your CRS must be cancelled prior to refunding or voiding a ticket.
17. Air Canada prohibits Back-to-Back, Throwaway and Cross Border tickets. Such tickets undercut the applicable fare.
This practice is contrary to the Industry Resolutions and Applicable Tariffs and Fares. It could result in a debit
memo issued for the applicable fare difference and/or requiring the passenger to pay the difference at airport.
- Back-to-Back Tickets: a combination of 2 or more round-trip fares for the purpose of circumventing
applicable tariff rules, such as advance purchase and minimum stay requirements.
- Throwaway/Cross Border Tickets: round-trip fares used for one-way travel, or the purchase of a ticket from
a point other than the customer’s actual originating city, or to a point beyond the customer’s actual
destination.
18. Redistribution (effective May 1st, 2016):
- With respect to Air Canada fares and seat availability (collectively "AC Content"), you shall not, without prior
written consent of Air Canada, distribute AC Content to, display AC Content on, advertise AC Content with, or
share AC Content in any other manner with, any (i) CRS, (ii) travel agency, whether on-line or “brick and
mortar”, or (iii) metasearch website or mobile application.
19. Section 3.4 of IATA Resolution 890: Card Sales Rule for IATA agencies only [n/a in USA] – eff. March 1, 2018)
- The Agent may not accept any other card or payment method that uses the Member/Airline’ card acceptance
merchant agreement, including any card issued in the name of the Agent or any Person permitted to act on
behalf of the Agent, unless specifically authorised by such Member/Airline.
- Cash, Consumer/Corporate credit card or Air Canada approved forms of payment (issued in the name of the
agency) are the only acceptable form of payment to purchase clients’ AC 014 tickets/other traffic documents.
⎯ DEBIT MEMOS and INVOICE PENALTIES ⎯
If Air Canada determines that a CRS subscriber has engaged in practices that conflict with these procedures, the travel
agency will be subject to:
- $50 CAD¹ + tax /USD administration fee per debit memo
- $10 CAD¹/USD charge per passenger per TTL/DUP/PASS segment (not including fees associated with no show
passengers, married segment rules, Back to Back/Throwaway/Cross Border tickets, Fictitious names, and IATA
Resolution 890 Credit Card Rules)
- $15 CAD¹/USD charge per passenger per segment for Fictitious name bookings
- $50 CAD¹/USD charge per passenger for each TK segment (SKCH) not actioned within the time frame