Services Application
form and Contract –
Fixed
Vodacom Lesotho (Pty) Ltd
Reg #. I95/236
Vodacom Park I 585, Mabile Road, Maseru
Address: P.O. Box 7387, Maseru 100
www.vodacom.co.ls
1. Fixed Internet Service
Corporate Details or Government Sector
For ofcial use only:
Individual Details
Service Details
New application
Company Name: _____________________________________
Traders License:______________________________________
First Name: ______________________________Sex: M F
Title:_______Surname:________________________________
Passport / ID Number:_________________________________
E-Mail: ____________________________________________
Contacts No: ________________________________________
Physical Address: ____________________________________
Postal Address: _____________________________________
Gov. Ministry:________________________________________
Gov. Ofce responsible for payment:______________________
__________________________________________________
Account Manager:_____________________________________
MSISDN:_________________________
First Name: _________________________________________
Surname: __________________________________________
Contact No: _____________________________ Sex: M F
E-Mail: ____________________________________________
Passport / ID Number: ________________________________
Physical Address: ____________________________________
Postal Address: _____________________________________
GPS Cordinates: _____________________________________
Next of Kin: ________________________________________
Contact No: _____________________________ Sex: M F
Next of Kin Pysical Address: _____________________________
__________________________________________________
Corporate:
Migration
Individual
Broadband
Internet Packages
Dedicated
Internet Services
Uncapped Bronze (35Mbps)
Uncapped Silver (45Mbps)
Uncapped Gold (85 Mbps)
Uncapped Platinum (110 Mbps)
Uncapped Diamond (210 Mbps)
Capped 10GB
Capped 20 GB
Capped 40 GB
Capped 60 GB
Capped 100 GB
Capped 200 GB
Capped 300 GB)
Capped 400 GB
Capped 800 GB
Capped 1.2 TB
M 599.00
M 799.00
M 1 299.00
M 1799.00
M 2 699.00
M 99.00
M 159.00
M 299.00
M 429.00
M 629.00
M 999.00
M 1,499.00
M 1,899.00
M 2,299.00
M 2,699.00
M 899.00
M 999.00
M 1,499.00
M 2,299.00
M 3,199.00
No
Monthly
Subscription 24
Months
Monthly
Subscription 24
Months
Capacity
(Mbps)
Monthly
Subscription 12
Months
New Upgrade
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Billing
Banking Details
Bank Name: _________________________________________
Account Name: ______________________________________
Account No: ________________________________________
Account Type: _______________________________________
Branch: ____________________________________________
Branch Code: ________________________________________
Debit order day of the month: 20th 25th 30th
I authorise Vodacom to debit my bank account on the dates indicated.
Signature:___________________________
I would like to receive marketing related communications
regarding this service and related services via e-mail or SMS
Should customer fail to effect payment for three consecutive month, Vodacom is hereby authorized to recover such payment from
customer’s bank account via debit order
Fixed Internet Services
Packages
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Vodacom – Privacy Statement
Pe
rsonal information we collect about you
Information we collect about you
The types of information we collect about you when you visit and interact with this site are:
• Your contact details such as name and email address where you have contacted us through this site; or
• If you have agreed to cookies, data such as your site preferences or language settings. We can also use this information in an aggregate
manner to understand how our visitors navigate this site so we can make it better.
When we collect your personal information
We collect your personal information when you:
• Browse and interact with the www.vodacom.co.ls website; or
• Use our contact forms to get in touch or register your interest.
Vodacom will process your personal data based on:
1. Our legitimate business interests, for example, direct marketing and improvement of our services. Whenever we rely on this lawful basis to
process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the
right to object to this processing. For more information, visit the Your Rights section of this policy.
2. Consent you provide where Vodacom does not rely on another legal basis. Consent will always be presented separately to you, can be
withdrawn at any time and you will be given details on how to change your mind.
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How we use your personal information
How we share your personal inf
ormation
Some of the services or information you can request on this site may come from other members of our corporate family. Therefore, we may
share your information with other companies within Vodacom Group (for example, your local carrier). The laws of the countries where these
companies are based may not be the same as those in Lesotho, but your information will be treated with the same high standard of care
wherever it’s processed within the corporate family.
International data transfers
We may need to transfer your information to other Vodacom Group companies (for example, if the information you request is delivered
by them) or service providers in countries outside the European Economic Area (EEA). The EEA consists of countries in the European
Union, Switzerland, Iceland, Liechtenstein and Norway: they are considered to have equivalent laws when it comes to data protection
and privacy. This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based
outside the EEA, or if you use our services and products while visiting countries outside this area.
If Vodacom sends your information to a country that is not in the EEA, we will make sure that your information is properly protected. We
will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have
laws that are equivalent to Lesotho data protection standards then we will ask the third party to enter into a legal agreement that reects
those standards.
How long we keep your personal information for
We’ll store your information for as long as we have to by law. If there’s no legal requirement for us to retain the data, we’ll only store it for
as long as we need to.
Keeping your personal information secure
We have specialised security teams who constantly review and improve our measures to protect your personal information from
unauthorised access, accidental loss, disclosure or destruction.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a
number of countries before being delivered, as this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
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We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for
keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party
websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their
site.
The same applies to any third-party websites or content you connect to using our products and services.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook,
Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could
use that information.
Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and
privacy and cookies policies. You should make sure you’re familiar with these.
Your rights
Under the law, you have a number of rights that you can exercise free of charge. We have included a summary of these below; if you
would like to discuss or exercise any of these, please contact us through the details provided.
Right to correct personal data
If you believe any of the personal data we hold about you is incorrect, you can request we update it.
Right to access personal data
You have a right to request a copy of the information that we hold about you, and how it has been processed.
Right to object to use of personal data
Where we are processing your data for the purposes of direct marketing, or any legitimate interests that Vodacom is reliant upon, you
can object at any time to this processing.
Right to restrict use of your data
In some circumstances, you can request that we temporarily suspend the processing of your data.
Right to erasure
In some circumstances, such as where we no longer have a justiable reason to continue to process your data, you can request we
delete it.
How to lodge a complaint
If you have a complaint, you can contact us on the details provided. We’ll do our best to help.
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Our cookie policy
Cookies are tiny text les that are stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the
website will remember you and how you’ve used the site every time you come back.
Cookies themselves don’t hold personal information such as your name or bank details. And in many cases, we won’t be able to link
the information we collect by using a cookie back to you. They can, however, help us to nd information once you’re logged in or help
us link your browsing information to you and your personal information, for example, when you choose to register for a service, white
paper or newsletter.
Strictly necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in
response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or lling in
forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not
store any personally identiable information.
• OptanonConsent
• OptanonAlertBoxClosed
Performance Cookies
These cookies allow us to count visits and trafc sources so we can measure and improve the performance of our site. They help us to
know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when
you have visited our site, and will not be able to monitor its performance.
• utag_main
• __utmz
• __utmv
• __utmb
• __utma
• __utmc
• __utmt
• Mbox
• s_cc
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Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a prole of your
interests and show you relevant adverts on other sites.
They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not
allow these cookies, you will experience less targeted advertising.
• AMCV_B575FA8056E976CC7F000101%40AdobeOrg
• AMCVS_xxxxxAdobeOrg
• youtube.com
o SID
o HSID
o demographics
o VISITOR_INFO1_LIVE
o PREF
o APISID
o SSID
o LOGIN_INFO
o YSC
o SAPISID
• Google.com
o APISID
o SSID
o NID
o PREF
o SID
o SAPISID
o HSID
• doubleclick.net
o id
First party and third party cookies
First party cookies originate from the same domain as the website you’re currently visiting, whether as third party cookies originate from a
different domain.
Controlling your cookies
You can control how you use cookies in your browser. If you wish to restrict or block the cookies which are set by any website - including
a Vodafone website, you should do this through the web browser settings for each web browser you use, on each device you use to access
the internet.
Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at allaboutcookies.org
Terms & Conditions
I have read, understood and agree to be bound by the terms and conditions on this contract.
Account Payer’s Name: _________________________________
Account Payer’s Signature: ______________________________
Date Signed: ________________________________________
Note: Capped Internet refers to a package where you buy a set quantity of data bundle every month.
Uncapped Internet refers to package where you have unlimited data bundle to use, you never run of data bundle.
Fixed Services
1. Services will be offered at a 12 month or 24 Months’ contract respectively
2. Should the customer decide to continue with the contract on end of term they will reuse same equipment.
3. Should the equipment be faulty, Vodacom will replace the equipment free of charge, provided it is not due to customer negligence or deliberate action
4. Equipment shall remain property of Vodacom Lesotho on termination of contract.
5. Vodacom reserves the right to use the customer details on Mpesa to verify the customer’s residence or proof of income.
6. Vodacom Employees can verify the customers’ residential area.
7. Uncapped internet service is a best-effort service that applies Fair User Policy (1Mbps minimum speed), the package speeds are maximum speeds not guaranteed speeds.
Please attach the following (Individual):
1. Completed Application form
2. Proof of Identity: Copy of ID or Passport or Driver’s License
3. Proof of income: 3 month’s banks statement and Payslip/Letter of Employment
Note: Vodacom has the authority to request documents if there is a need to do so in order to align with the business decision
Please attach the following (Corporates):
1. Completed Application form
2. Valid Traders license
3. Proof of income: (Consent letter bearing signature of person in authority and 3 months’ bank statement)
Note: Vodacom has the authority to request documents if there is a need to do so in order to align with the business decision
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Approvals- For Vodacom ofce:
Contract prepared by: ________________________________________ Date:_________________________
Approved: Credit Control: _____________________________________ Date:_________________________
Manager (Supervisor): ________________________________________ Date:_________________________
