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HOENIXMILES
MEMBER’S GUIDE
Benefit
Annual Premium Lifetime Platinum/
Lifetime Platinum/ Platinum Card
Gold Card Silver Card Remarks
Priority wait list and
airport standby
For PhoenixMiles members on standby for the same ticket class, the following order of member priority shall
apply: Lifetime Platinum, Platinum, Gold and Silver. Members of the same membership level will be assigned
seats on a first-come, first-served basis. Air Macau only offers a priority standby service at the airport.
——
Priority check-in
First Class/ Elite Member check-in
counter
Business Class/ Elite
Member check-in counter
Business Class/ Elite Member check-in
counter
Check in at designated counters to avoid
crowds. Lifetime Platinum and Platinum
members may use Business Class counters if
no First Class check-in counters are available at
the airport. Gold members may use First Class
check-in counters if no Business Class check-
in counters are available at the airport. Silver
members should check in at Economy Class
counters.
Elite
Member
additional
checked
baggage
allowance
Where
weight
concept
applies
30 kg 20 kg 20 kg
Elite members may check in an additional piece
of ordinary baggage on flights operated by Air
China family carriers. Baggage allowance:
Where the weight concept applies, the length,
width and height of each piece of baggage shall
not exceed 100 cm (40 in), 60 cm (24 in) and 40
cm (16 in) respectively.
Where the piece concept applies, the sum
of the dimensions of each piece of ordinary
baggage shall not exceed 158 cm (62 in),
including wheels and handles. For First and
Business Class passengers, baggage items
must not weigh more than 32 kg (70 lb). For
Economy Class passengers, baggage items
must not weigh more than 23 kg (50 lb).
Where
piece
concept
applies
1 piece 1 piece 1 piece
Flights operated by Air China family carriers using their own codes
Premium
Lounge
Flights
taken by
members
Outbound flights operated by Air China family carriers using their own
codes
Air China-operated, CA-coded flights or
Shenzhen Airlines-operated, ZH-coded
flights
The contracted departure lounges for Air
Macau include those in Chengdu, Beijing,
Hefei, Macau, Ningbo, Nanning, Hangzhou,
Shanghai Hongqiao, Shanghai Pudong, Taiyuan,
Xiamen, Chongqing, Nanjing, Shenyang, Tianjin,
Zhengzhou, Taipei, Kaohsiung, Tokyo, Osaka,
Seoul and Bangkok airports.
Silver members have access to the designated
lounge of corresponding terminal free of charge
when taking international flights originating
from Beijing, Chengdu, Tianjin, Shenzhen,
Wuxi, Shenyang, Nanjing and Xi'an; Silver
members have access to the designated
lounge of corresponding terminal by redeeming
1,500 mileage when taking domestic flights
originating from Beijing, Chengdu, Tianjin,
Hohhot, Shanghai Pudong, Shanghai Hongqiao,
Hangzhou, Chongqing, Wuhan, Shenzhen, Wuxi,
Shenyang, Nanjing, and Xi'an.
Available
lounge
types
Lounges operated by Air China
Contracted lounges at designated
airports
Lounges operated by Air
China (excluding Air China
First Class Lounge and Air
China First Class & Business
Class Lounge)
Contracted lounges at
designated airports
Designated domestic departure
VIP lounges operated by Air China
or VIP lounges at some airports by
redeeming 1,500 mileage; or designated
international departure VIP lounges
operated by Air China or VIP lounges at
some airports free of charge.
Number
and age of
invitee
One passenger at the age of 2 and above. ——
Flights
taken by
invitees
Outbound flights operated by Air China family carriers using their own
codes
——
Priority boarding Subject to availability —— ——
Priority baggage
handling
Subject to availability —— ——
Flight disruptions Treated as First Class passenger
Treated as Business Class
passenger
Treated as Business Class passenger
for accommodation
For other special products purchased, please
follow the relevant rules.
No member benefits are offered for disruptions
to Air Macau flights.
When Shenzhen Airlines flights are disrupted,
members above Gold status will be treated as
Business Class passengers. Silver members will
be treated as Economy Class passengers.
Benefit
Annual Premium Lifetime Platinum/
Lifetime Platinum/ Platinum Card
Gold Card Silver Card Remarks