KNOW YOUR PRIVILEGES
SBI CARD
Inside Book 9.5x9.75_Cover_Front
Index 9.5x9.75
Index
Topic Page No.
1. Frequently Asked Questions (FAQs) 01
2. Welcome to The World of SBI Card 05
• Get familiar with your SBI Card 06
• Exclusive Features 07
• Convenience of Technology 10
• How to use your SBI Card 11
• Ways to make your SBI Card payment 12
• Use Credit Responsibly 14
• Secure your Card 16
3. Terms & Conditions 17
4. Most Important Terms & Conditions 39
WELCOME TO
THE WORLD OF SBI CARD
5
GET FAMILIAR WITH YOUR SBI CARD
Inside Book 9.5x9.75
6
VALID
THRU
MONTH / YEAR
ELITE Master Card Aw_Rose Gold_85x54mm_Front
ON THE FACE OF YOUR CARD, YOU WILL FIND
A. Your Name
Please check that your name appears correctly. In case it does not, please call the SBI Card
Helpline to make the necessary corrections.
B. Your individual 16 digit card number
C. Valid Thru
This is the date after which your card needs to be renewed. Your card is valid from the day you
receive it up to and including the last day of the month indicated on your card.
D. The VISA/MasterCard logo
The hologram and the logo ensure that all establishments throughout the world
displaying the VISA/MasterCard logo will accept your card.
E. EMV Chip
SBI Cards offers you additional security through the EMV chip enabled cards.
F. Visa payWave/MasterCard Contactless symbol
ON THE REVERSE OF YOUR CARD, YOU WILL FIND
G. The VISA/MasterCard hologram
H. Magnetic Strip: contains encoded information
I. Signature Panel: please sign on this as soon as you receive your card. This identifies the card
as yours and prevents misuse by any other person. Your signature on this panel would imply
your consent to abide by the terms & conditions governing the use of the card.
J. SBI Card Helpline Numbers
K. Three digit CVV Number
G
G
H
H
I
I
J
J
K
K
VALID
THRU
MONTH / YEAR
ELITE Master Card Aw_Rose Gold_85x54mm_Front
A
B
C
D
E
F
A
B
C
D
E
F
This card is issued by SBI CARDS AND PAYMENT SERVICES LIMITED.
The use of this card is governed by the terms and conditions of the
cardholder agreement as amended from time to time. Not valid for payment
in Foreign Exchange in Nepal and Bhutan.
Inside Book 9.5x9.75
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EXCLUSIVE FEATURES
7
Inside Book 9.5x9.75
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BALANCE TRANSFER on EMI
You can now save big with our low interest rate options on Balance Transfer on EMI facility. Just transfer the balances from any of your
other bank’s Credit Cards to your SBI Credit Card and enjoy Balance Transfer Plans suited to your financial needs. Get a Balance
Transfer in just 3 days for all other Visa Cards and 5-7 working days for Non Visa cards. To avail this facility, the amount transferred
should be a minimum of `5,000 and maximum of upto 75% of your available credit limit on the SBI Credit Card. Processing Fee would
be charged as applicable.
FLEXIPAY
This is the easy installment plan from SBI Card that lets you buy just about anything and repay in easy monthly installments. Choose
the plan best suited to your financial needs and avail a low-rate of interest. To avail this facility just call the SBI Card helpline or book
online on www.sbicard.com within 30 days of your purchase.
CONVERT TO EMI
Convert to EMI is a product offering on SBI Credit Card for customers just like you, to make your Credit Card usage a little more
convenient and hassle-free. The offer is brought to you in partnership with the participating Merchant Establishments thereby enabling
you to buy products or services on Easy Money Installment schemes at select merchant outlets.
How does it work?
Visit an outlet or merchant website which is part of convert to EMI. Visit the outlet and choose the products or services you wish to
buy. At the time of making payment, inform the cashier of your intent of purchasing the product or service on EMI through your
SBI Credit Card.
In case of E-commerce merchants, select SBI card EMI payment option on the merchant‘s payment page.
How do I benefit?
• Avail manufacturer/merchant funded cashback on select EMI transaction
• No Documentation
• On-the-spot approvals
• Flexible EMI payment options of 3, 6, 9 & 12 months
What are the charges?
• Rate of interest is applicable on monthly reducing balance on all Convert to EMI transactions
• You can choose to foreclose a convert to EMI booking. Foreclosure charges are applicable on outstanding principal amount
8
Inside Book 9.5x9.75
SBI Card Alerts
SBI Card Alerts enables you to receive information regarding your Credit Card through an SMS on your mobile phone. These include
Mini Statement Alerts, Cheque Alerts, Credit & Cash Limit Alerts & Payment Assistance Alerts. So no matter where you are, we will
keep you informed.
INSURANCE
With your SBI Credit card you can buy Health Insurance, Personal Accident Insurance, Motor Insurance, Additional health covers,
Travel & Home insurance, Life Insurance and other assistance products, at very affordable rates.
Disclaimer: SBICPSL, SBI Cards and Payment Services Limited is a corporate agent of Royal Sundaram General Insurance Co. Limited, SBI General
Insurance Company Limited & SBI Life Insurance Company Limited Vide IRDAI registration code – CA0075
Insurance is the subject matter of Solicitation. Royal Sundaram IRDAI Registration Number -102, SBI Life IRDAI Registration Number – 111, SBI General
IRDAI Registration Number – 144
9
Inside Book 9.5x9.75
Facebook/SBICard
Twitter/SBICard_Connect YouTube/SBICardConnect
CONVENIENCE OF TECHNOLOGY
10
SBI Card is now on Facebook, Twitter & YouTube to connect with you and make your life simple. Stay connected with us to know
your SBI Card better - our Features & Offerings, Hot Deals & Services for you, Card Security, Card Eligibility, Common Card Terms
& more.
WEBSITE
Discover the power of convenience with www.sbicard.com and manage your SBI Card anytime anywhere . Access your account
information, raise a service request or book a cross-sell product at the click of a button. Do More,
View More and Manage More online.
Register on www.sbicard.com in 3 simple steps-
1. Select 'First time user? Sign up here'.
2. Enter your Card no., Expiry date, CVV & Date of Birth and click on Submit A One Time Password (OTP) would be sent on your
registered mobile no. & e-mail id.
3. Log on to www.sbicard.com and enter your card no. as the User Id & the OTP as the password to log in for the first time to
complete the registration process.
E-STATEMENT
No postal delays. No lost statements. No late payments. Just the convenience of getting your monthly statement delivered directly to
your inbox. To subscribe, Simply SMS ESR < your email id > to 56767 from your Mobile number registered with us.
To get started log on to www.sbicard.com and take advantage of these benefits.
Do more
• Apply online for SBI Card
• Apply for Flexipay,
Encash, Balance
Transfer
• Online Bill Payment
• Request for an Add-on card
• Request for an ATM PIN
View more
• Account Summary
• Unbilled Transactions
• Spends Analyzer
• Card Statement
• Payment History for last
12 months
Manage more
• Single Window View
• Track Booked Offers
• Instant Contact Updation
• Subscribe to e-Statement
• Request for Duplicate
Statement
Inside Book 9.5x9.75
HOW TO USE YOUR CARD?
11
Using your SBI Card is very simple. Once you have made a purchase at any of the merchant establishments that display the VISA/MasterCard sign,
please present your card for payment.
The establishment will prepare a charge slip (specimen shown), very much like a normal bill, which contains the details of the transaction.
• Please verify the amount and ensure that other particulars on your charge slip are
correct
• Kindly add the amount paid as tips and miscellaneous expenses, if any and ensure that the total
amount is filled
• Please sign on the charge slip at the place indicated in the same way as you have
signed on the reverse of your card. You will be returned a copy of the charge slip, the
actual bill and your card
• Before you leave, please ensure that you have received your card
• The amount you spend on your card will appear in your monthly statement. You can make
your SBI Card Payment using any of the 15 payment options available. Normal use of card
does not attract any transaction fee or interest charges except in case of late payment / no
payment
A
A
B
B
Inside Book 9.5x9.75
WAYS TO MAKE PAYMENT
12
Online SBI
Simply log on toonlinesbi.com to pay your bills directly from your SBI Bank Account. Payment will reflect instantly in your SBI
CreditCard account.
NEFT (National Electronic Funds Transfer)
Pay SBI Card bill online from any bank account using IFSC code SBIN00CARDS. Your payment will be credited in 3 banking
hours.
PayNet
Click on PayNet at sbicard.com to make your payment online through net banking. Payment will reflect instantly in your SBI
Credit Card account.
UPI payment option (Pay via UPI)
a. QR/Web Collect Code - Pay your SBI Credit Card outstanding by scanning the QR code or through your bank account VPA
on SBI Card website. For more details,visit www.sbicard.com
b. BHIM SBI Pay - Pay via BHIM SBI Pay App for instant credit to your card. You can download the app from Google Play Store
or App Store.
SBI Card Mobile App
Pay instantly through SBI Card Mobile App. You can download the app from Google Play Store or App Store.
Electronic Bill Payment
Pay online, directly from your bank account using Bill Pay facility of your bank. Your payment will be credited within 3 Working
Days.
Debit Card Payment
Pay online using selected banks debit card. Payment will reflect instantly on your SBI Credit Card account. For more details, visit
www.sbicard.com.
Yono Payment option
Pay through YONO App by SBI and enjoy instant credit to your card account, you can download the app from Google Play Store
or App Store.
VISA Credit Card Pay
Use VISA Credit Card Pay to pay your SBI Credit Card bill. Your payment will be credited within 3 working days.
Auto Debit
Authorize SBI Card to debit your bank account (savings/current) by fillingthe Auto Debit mandateavailable atselected banks.
For more details, visit www.sbicard.com.
National Automated Clearing House
Authorize SBI Card to debit your bank account (savings/current), enrol for e-NACH facility. For more detail visit www.sbi-
card.com.
Inside Book 9.5x9.75
13
Over The Counter Payment
Pay in cash/cheque/via transfer at SBI branches. Your payment will be credited in 2 working days.
SBI Card Drop Box
Manual drop box: Please make Cheque/Draft payable to your “SBI Card Number ” (16 digit Credit Card Number). Please drop
your cheque in SBI Card box only. Outstation/Non-CTS cheques are not accepted.Your payment will be credited in 4 working
days. To locate your nearest SBI Card Drop Box, please visit www.sbicard.com.
SBI ATM
Pay at any SBI ATM with your SBI Debit Card. Your payment will be credited in 2 working days.
NOTE:
a. Please drop your Cheque/Demand Draft well in advance to avoid any late payment & interest charges. Post receiving the
Cheque/Demand Draft, it will take 4 working days for the payment being credited to your card account. Credit is subject to
realisation.
b. In case of digital payments, delay in bank settlement or network failure may lead to payment being credited to your card
account in 24-48 hours. “
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USE CREDIT RESPONSIBLY
While you are empowered to use your Credit Card the way you wish to, it is best to use it responsibly. As Credit Card mismanagement is on the rise
various financial institutions in the country have set up CIBIL, a body to monitor credit usage and safeguard the interests of member banks and
financial institutions. Here is how an ideal credit cycle works:
What is Credit Information Bureau India Limited (CIBIL)?
CIBIL is India's first credit information bureau established in 2004. It is a repository of information which contains the credit history of all borrowers
CIBIL's members include all leading banks, financial institutions, non-banking financial companies, housing finance companies, state financial
corporations and Credit Card companies.
What is a Credit Information Report?
A Credit Information Report (CIR) is a factual record of a borrower's credit payment history compiled from information received from different credit
grantors. Its purpose is to help Banks & Financial Institutions make informed lending decisions - quickly and objectively.
How does the credit information report impact me?
When you approach Banks & Financial Institutions for credit, your application will be evaluated on the basis of your past payment history, existing
credit lines and other factors such as income and security. A good past payment history may lead to credit being granted faster and on better terms.
On the other hand, a poor past payment record or past delinquency may lead to denial of credit or extremely expensive credit.
Therefore prudent credit management and financial discipline is a must to ensure a good credit history. This further enables you for smooth and faster
access to affordable credit in future.
14
You borrow
credit
You make
your payments
on time
Your payment
record is shared
with CIBIL
Your credit
score improves
You need to
borrow credit
again
You get credit
at better terms
Ideal Credit Cycle
Inside Book 9.5x9.75
How do I improve my credit record?
• Pay at least the minimum amount due on time each month. On time payments will have the most positive and significant impact on
your credit record
• Maintain affordable & reasonable levels of credit
• Limit the number of Credit Cards that you hold. Maintaining a large number of cards can hurt your credit history
• Do not use your Credit Card such that your outstanding is very close to your credit limit as this can adversely affect your credit rating
How can you maintain a good credit history?
There are a number of things you can do to build and maintain a good credit history. Here are some important do's and don'ts :
Do’s
• Make your Credit Card payments on time
• Pay off the “Minimum Amount Due” on your card every month
• Contact your creditors if you are having trouble making payments
• Make sure that your monthly account statement is correct
• Read the statements and other material you receive from your Credit Card company carefully
• Deal with companies you know and trust
• Pay attention to late payments, calls or letters from credit agencies, and denied or revoked credit. These are all
signs that your credit history may be in jeopardy
Don’ts
• Do not pay late
• Do not sign a credit contract until you read and understand it
• Don't spend over the specified credit limit on your Credit Card
• Don't wait to report any unauthorized transactions on your account
• Don't open new credit accounts for the purpose of debt consolidation without closing existing accounts
• Do not miss reviewing your monthly account statements
• Do not close Credit Cards in an improper manner, it can hurt your credit score
15
Inside Book 9.5x9.75
SECURE YOUR CARD
Taking care of your card
• The black magnetic strip contains important information about your card and needs special handling. Do not keep your card in an area
where there is a continuous magnetic field. Do not leave it on top of your television set or near any electronic appliance
• Avoid scratching the magnetic strip
• Do not place two cards with the magnetic strips together
• Do not bend the card
• Keep your card away from heat and direct sunlight, e.g. do not leave it in a car parked in sun These simple precautions will help protect the
important information stored on the magnetic strip and ensure that you do not face any problems while using your card
Lost or Stolen
• Please call the SBI Card Helpline and report the loss/theft or the VISA/MasterCard Helpline abroad to report the loss so that we can block
your account immediately
• Report the loss to the police and collect a copy of the complaint/FIR immediately
• Confirm the loss to us in writing along with a copy of police complaint/FIR
Card Renewal
• A new SBI Card will be sent to you automatically when the card you currently hold expires, provided your
account is in good standing
• Your new SBI Card becomes valid after your present card expires
• On expiry, the card must be destroyed by cutting it into multiple pieces across the black magnetic strip
CPP
• SBI Card introduces CPP (Card Protection Plan), India's first comprehensive card protection service for use in the event of card loss, theft
and related fraud. This product is designed to help you safe-guard all your Cards with CPP. No matter where you are, make One Free Call
to CPP's 24 Hour Helpline to report loss of cards or fraud. CPP will notify all your Issuers and you will not need to call them individually.
It will also additionally ensure that you would not be stranded anywhere away from home as a result, by helping pay your hotel bills, travel
tickets and providing you some emergency cash and helping restore your confidence and freedom! Call SBI Card Helpline at 0124-39010303
OR SMS SBICPP to 56767 to buy Card Protection Plan
16
TERMS & CONDITIONS
17
TERMS & CONDITIONS
CARDHOLDER AGREEMENT
Before you sign or use the enclosed SBI Card, please read this Agreement, as your use of the Card will be governed by the terms and conditions
below:
1. Definitions
'You' and 'Your' shall mean the applicant whose name appears on the SBI Card application form and includes his/her heirs and assignees. 'Additional
Cardholder' shall mean an individual issued a Card as per your instruction in line with clause 2.6 of this Agreement.
'Card' or 'Credit Card' or 'SBI Card' shall mean a Credit Card issued by SBI Cards and Payment Services Limited on a Card Account and which entitles
a Cardholder to use the Card Account.
'Cardholder' is an individual who holds a Card under this Agreement and shall mean a Primary Cardholder and, where appropriate the Additional
Cardholder. 'Card Account' shall mean an account opened and maintained by SBICPSL for the purpose of usage of the Card, under this Agreement.
'Cash Advance' shall mean any transaction whereby cash or cash equivalent is obtained by the Cardholder by use of the Card/Card number.
'Charges' shall mean all amounts charged to the Card Account under this Agreement including but not limited to purchase of goods, services or cash
advances by use of the Card or a Card number, balance transfers, joining fee, annual fees, interest charges, finance charges, over limit charges, late
payment charges, collection charges, maintenance charges transaction charges and service charges.
'International transactions' mean the transactions entered into by the Cardholder on his/her Card outside of India, Nepal and Bhutan.
'Merchant Establishment' shall mean any company, establishment, firm or person, wherever located and in whatever form (including the Internet),
which is designated as a MasterCard/VISA merchant and/or with whom there is an arrangement for a Cardholder to obtain goods, services or cash
advances by use of the Card or Card number and includes any establishment displaying the MASTERCARD/VISA symbol which appears on the face
of the Card.
'Primary Cardholder' means a Cardholder in whose name the Card Account is maintained.
'Purchase Balance' shall mean any and all amounts relating to non-cash transactions owing to SBICPSL.
'Total Outstanding', 'Outstanding' or 'Outstanding Balance' (capitalised or not, in singular or plural) shall mean any and all amounts owing to SBICPSL
on the Card Account.
'SBICPSL' shall mean SBI Cards & Payment Services Limited having its registered office at Unit 401 & 402,4th Floor, Aggarwal Millennium Tower, E
1,2,3, Netaji Subhash Place, Wazirpur, New Delhi – 110034, and shall include its successors and assignees.
2. The Card
2.1 You shall be deemed to have unconditionally agreed to be bound by this Cardholder Agreement by acknowledging receipt of the Card in writing
or by signing on the reverse of the Card or by incurring a Charge on the Card. If you do not wish to be bound by this Agreement then you must cut
the Card in half and return it to SBICPSL promptly.
2.2 The Card is the property of SBICPSL and must be surrendered to SBICPSL on request. The Cardholder must not permit any other person to use
the Card and should safeguard it from misuse by retaining it under his/her personal control at all times.
2.3 Each Cardholder may be issued a personal identification number or a password (PIN) to enable use of the Card for accessing his/her Card
Account on the ATM and Internet and also for availing any privilege, benefit or service that may be offered by SBICPSL on the Card. The PIN will be
communicated to the Cardholder entirely at his/her risk, who shall not disclose the PIN to any person and shall take all possible care to avoid its
discovery by any person. The Cardholder shall be liable for all transactions made with the use of the PIN, whether with or without the knowledge of
the Cardholder. SBICPSL reserves the right to refuse any transactions if it believes that the PIN is being misused or being used without appropriate
authorisation.
2.4 The Card is valid up to the last day of the month of the year indicated on the face of the Card unless cancelled earlier. Upon expiry or earlier
cancellation, the Card may be renewed or reinstated at the sole discretion of SBICPSL. On expiry, the Card must be destroyed by cutting it in half
diagonally.
2.5 A Joining fee at the prevailing rate will be levied on opening of the Card Account. An Annual fee at the prevailing rate will be levied upon opening
of the Card Account and then annually during the month in which the Card Account was originally opened. An Annual Additional Card fee will also
be levied for each Additional Card on the Card Account at the prevailing rate. The Joining and Annual fee(s) are subject to change at the discretion of
SBICPSL and are not refundable.
Inside Book 9.5x9.75
18
Inside Book 9.5x9.75
2.6 SBICPSL may, based on the Primary Cardholder's written request, issue Additional Cards to individuals nominated by the Primary Cardholder
who shall be unconditionally bound by this Agreement.
2.7 The Primary Cardholder shall be fully liable to SBICPSL for all the Charges on his/her Card and also for those incurred by the Additional
Cardholders. The Additional Cardholders shall be jointly and severally liable to SBICPSL for all the Charges even though the monthly statement of
account may be sent only to the Primary Cardholder. The Primary Cardholder may at any time request cancellation of any Additional Card(s) but will
continue to remain liable for any Charges on such Additional Card(s).
3. Use of the Card
3.1 The Card is valid for use in India and internationally as per usage restrictions, entitlements and other conditions stipulated by Reserve Bank of
India ("RBI") or any other Government authority from time to time.
3.2 The Card is not valid for payment in foreign exchange in Nepal and Bhutan. The currency of transaction on the Card in Nepal and Bhutan shall be
the local currency or Indian Rupee.
3.3 The Cardholder (including the Additional Cardholder) shall strictly comply with all requirements of the foreign exchange control/management
regulations issued by RBI from time to time and in the event of non-compliance, the Cardholder will be liable for action under the applicable
exchange control/management regulations. Moreover, the Cardholder may be debarred from holding the Card at the instance of RBI or SBICPSL.
3.4 Use of the Card at Merchant Establishments will be limited by the credit limit assigned to each Card Account by SBICPSL from time to time. In
case of Additional Cards issued by SBICPSL, the extent of use of all Cards so issued will be limited by the Card Account's credit limit. The
Outstanding on the Card Account must not exceed the credit limit at any time. In the event of breach of this provision, the Cardholder will be
charged an over limit fee at the prevailing rate. The Cardholder must repay the excess immediately. The over limit fee is subject to change at the
discretion of SBICPSL. The credit limit may be revised from time to time at the discretion of SBICPSL.
3.5 SBICPSL may, at any time without prior notice, refuse authorisation for a Charge incurred at a Merchant Establishment, and/or restrict or defer
the Cardholder's ability to use the Card and/or suspend or cancel the Card and/or repossess (directly or through a Merchant Establishment or any
other third party) the Card if it reasonably believes that it is necessary to do so for proper management of credit or business risk or if the Card or the
Card Account is being or likely to be misused or if the Cardholder is in violation of the exchange control/management regulations or any other
applicable law or regulation.
3.6 The Card may be used for personal purposes and for bona fide business expenses.
3.7 The Cardholder shall ensure that he/she maintains a detailed record of his/her transactions on the Internet. SBICPSL is not obliged to make any
independent verification with regard to order details provided by the Cardholder and shall be entitled to rely on the details submitted by the
Cardholder on the Internet.
3.8 Some transactions may attract a service charge, in addition to the amount of the Charge, at certain Merchant Establishments. SBICPSL may also
levy charges for collection of cheques, maintenance of the Card Accounts, and for other services that may be rendered to the Cardholder from time
to time.
3.9 The Cardholder must sign and collect the Chargeslip, Cash Advance Slip or Mail Order Coupon at the time of incurring the Charge. Failure to sign
a chargeslip will not avoid liability for the Charges. The Cardholder must retain his/her own copy of the chargeslips. Copies of chargeslips will not
normally be provided by SBICPSL. However, at its discretion, and upon customer request, SBICPSL may provide copies thereof subject to an
additional charge.
3.10 In relation to Charges on account of mail order or telephone or electronic commerce (e.g. on the Internet) where a chargeslip or voucher may
not be available for signature, the Cardholder accepts that in the event of any dispute regarding the authenticity or validity of such a Charge, the
Cardholder will first clear his/her Outstanding on the Card and then endeavour to resolve the dispute directly with the concerned Merchant
Establishment.
3.11 Any chargeslip or other payment requisition (electronic or otherwise) received from a Merchant Establishment or any intermediary by SBICPSL
for payment shall be conclusive proof that the amount recorded on such chargeslip or other requisition was properly incurred by the use of the Card
by the Cardholder. Should the Cardholder choose to disagree with a Charge indicated in the monthly statement of account, the same should be
communicated to SBICPSL within 10 (ten) days of the statement date, failing which it would be construed that all Charges and the monthly statement
of account are entirely in order.
3.12 You agree that an electronic record or printout of an electronic record or a copy produced from a microfilm or a scanned /digital image of any
document or Charge relating to your Card / Card Account with SBICPSL or produced from data received by SBICPSL electronically from the
Merchant Establishment or from you or any intermediary, shall be conclusive evidence of that document or Charge for any purpose.
3.13 SBICPSL will not be responsible if any Merchant Establishment refuses to accept the Card or is unable to transact on the Card or levies a
surcharge on the Card. However, the Cardholder should notify SBICPSL of this complaint. SBICPSL is not responsible or liable for any defect or
19
Inside Book 9.5x9.75
deficiency in respect of goods and services charged to the Card. Any dispute should be settled directly by the Cardholder with the Merchant
Establishment and failure to do so will not relieve the Cardholder of any obligations to SBICPSL. The existence of a claim or dispute shall not relieve
the Cardholder of his/her obligation to pay all Charges and the Cardholder agrees to pay promptly such Charges, notwithstanding any dispute or
claim whatsoever. No claim by the Cardholder against a Merchant Establishment will be the subject of a set-off or counterclaim against SBICPSL.
3.14 SBICPSL may, at its sole discretion, permit from time to time, its Cardholder to transfer his/her Outstanding balances ("Balance Transfer/s") on
other Credit Cards and credit facilities availed by him / her from other companies and financial institutions. Balance Transfers will not be accepted
from overdue status accounts or where the credit limit has been exceeded or which are greater than the Outstanding balances on such other Credit
Cards and will be limited to such percentage of the available credit limit on the Card as may be determined by SBICPSL. Balance Transfer requests
will also not be accepted from other SBI Card accounts. By choosing to avail of the Balance Transfer facility, the Cardholder authorizes SBICPSL to
make payments to companies / financial institutions so designated. SBICPSL, however, reserves its absolute right to refuse any Balance Transfer
request. The Cardholder must continue to meet his / her obligations in respect of his / her existing credit facilities, balances of which are the subject
of Transfer hereunder, until he/she has received a written intimation from SBICPSL that the Balance Transfer request has been accepted and
payments have been made to the companies/financial institutions so designated. SBICPSL will not be liable for any new charges, overdue payments
or interests incurred on other Credit Cards/facilities. SBICPSL may, in its discretion, stipulate additional 2S terms and conditions from time to time.
3.15 The Cardholder acknowledges that the privileges, benefits and facilities attached to the Card may be suspended/withdrawn by SBICPSL at its
discretion at any time without liability to the Cardholder. Termination of this Cardholder Agreement shall result automatically in the termination of
such privileges, benefits and facilities. SBICPSL shall not be liable in any way to the Cardholder for any defect or deficiency in any privileges, benefits
or facilities provided by third party suppliers or Merchant Establishments.
3.16 A purchase and a cancellation of goods/services, e.g. air/rail tickets, are two separate transactions. The Cardholder must pay for the purchase
transaction as it appears on the statement to avoid incurring finance charges or fees. Credit of refund on account of cancellation will be made to the
Card Account (less cancellation charges) only when received from the Merchant Establishment. No cash refund will be given to the Cardholder. If a
credit is not posted to the Card Account within a reasonable time, the Cardholder must notify SBICPSL within 30 (thirty) days of cancellation.
3.17 The onus of complying with the foreign exchange control / management regulations, baggage rules, EXIM Policy and other applicable laws, as
amended from time to time, is solely that of the Cardholder and the Cardholder and shall indemnify and hold harmless SBICPSL from any
consequence, loss, damage, expense or any other financial charge that SBICPSL may incur and/or suffer on account of the Cardholder's
contravention of any applicable law and regulation. Noncompliance with the regulations shall not be a ground for the Cardholder to delay or refuse
the amounts payable to SBICPSL. In case the Card is suspended/ cancelled, whether on account of non-compliance with exchange
control/management regulations or otherwise, SBICPSL will not be responsible for any attempted usage of the Card, whether in India or abroad,
resulting in the Card being dishonoured and the concerned Merchant Establishment would be entitled to pick up the Card on presentation.
4. Cash Advances
The Cardholder may be permitted to obtain a Cash Advance from designated branches of State Bank of India, Automated Teller Machines (ATMs)
and/or other permitted establishments subject to applicable terms and requirements imposed by SBICPSL from time to time. A minimum and/or
maximum amount of Cash Advance that can be accessed on the Card in a single charge or in a single business day may be specified by SBICPSL
periodically. The total amount that will be available for cash withdrawal at any point in time will be governed by cash limits set up periodically which
will be disclosed to the Cardholder in the monthly statement of account. A cash advance fee will be levied on each such Charge and will be billed to
the Cardholder.
5. Insurance Benefits
5.1 Insurance is optional and a subject matter of solicitation. In the event any insurance cover or benefit of any insurance cover is made available to
the Cardholder by an insurance company at the request of SBICPSL, the Cardholder specifically acknowledges that SBICPSL will not be liable in any
manner whatsoever and that the insurance company will be solely liable for all claims thereunder. The Cardholder shall not hold SBICPSL responsible
for any matter arising out of or in connection with such insurance cover, whether for or in respect of any deficiency or defect in such insurance
cover. Recovery or payment of compensation, processing or settlement of claims or any other matter in relation to the insurance cover shall be
addressed to and resolved directly by the Cardholder with the insurance company.
5.2 The Cardholder further acknowledges that the insurance cover so provided will be available to the Cardholder only as per the terms of the
relevant insurance policy in force and only so long as the Card Account is maintained in good standing. On the Card being suspended or cancelled
for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from the date of
suspension/cancellation of the Card Account.
5.3 The Cardholder hereby authorizes SBICPSL to require the insurance company to settle any Outstanding on his/her Card Account before payment
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of any compensation or claim to his/her heirs, nominees, beneficiaries, etc., under the insurance policy.
6. Billing & Settlement
6.1 The monthly statements of account shall be sent to the Cardholder by mail unless the Cardholder specifically opts for such statements to be sent
by e-mail, in which case they shall be sent at the e-mail address specified by him/her in the application or by a separate intimation. Additionally, the
Cardholder may also access his/her Card Account on the Internet, as and when so enabled by SBICPSL, at its website by using his/her PIN to check
his/her statement of account. If the Cardholder experiences any difficulty in accessing the electronically delivered statement of account, he/she shall
promptly inform SBICPSL. The Cardholder agrees to access his/her aforesaid e-mail account at regular intervals of time. The Cardholder will not hold
SBICPSL responsible for his/her not having access, for any reason whatsoever, to the information and statements of account sent to him/her via
e-mail. Failure on the part of the Cardholder to receive the statement of account electronically (by e-mail or through access to the Card Account on
the Internet) will not avoid his/her liability for the Charges incurred on the Card and the Cardholder shall be liable to make payment for the Charges
within 30 days of incurring the Charge on the basis of his/her own record of the transaction or earlier if requested by SBICPSL.
6.2 SBICPSL will debit the Card Account for all the Charges incurred by use of the Card and provided for in the Agreement. Charges in respect of
International Transactions incurred in foreign currency will be segregated from the Indian Rupee transactions in the statement of account.
All Charges (including those in respect of International Transactions) shall be billed in Indian Rupees. The Cardholder agrees and hereby authorises
SBICPSL to convert Charges in respect of International Transactions incurred in foreign currency to Indian Rupees at the applicable foreign exchange
rates plus any service charges. SBICPSL will credit the Card Account for all payments made by the Cardholder to SBICPSL and also for any credit
received from the Merchant Establishments in favour of the Cardholder. When the Card Account has a debit(s) or a credit(s) to be applied over a
statement period as determined by SBICPSL from time to time, SBICPSL will send a monthly statement of account to the Cardholder reflecting such
debit(s)/credit(s). The Cardholder's obligations and liabilities under this Agreement will not be affected in any way by non-receipt of the monthly
statement of account and the Cardholder shall be liable to settle the Outstanding balance on the Card in due time on the basis of his/her chargeslip,
noting, record or any other evidence (electronic or otherwise) of the Charge.
6.3 The monthly statement of account will set out, inter alia, the Outstanding balance on the Card Account, minimum payment required to be made
and the due date for payment. The minimum payment due from the Cardholder each month will consist of (a) the monthly payment - this amount is
payable by the due date shown on the relevant monthly statement of account and will be 5% of the Outstanding balance on the Card Account or
`200 whichever is higher (refer Tariff of Charges) and (b) any overdue amount and any over limit amount - these amounts are payable immediately;
or if the Outstanding balance is less than `200/-, the minimum amount payable will be equal to the Outstanding balance on the Card Account.
6.4 (a) Unless the interest-free period applies as set out below, SBICPSL will levy a finance charge on any new purchase (and any related debited
charge) from the day on which it is debited to the Card Account. The interest-free period for a purchase (and any related debited charge) in any
statement period will apply if the Outstanding balance on the Card Account for the previous statement period (if any) is paid in full by its due date.
If the Outstanding balance on the Card Account is not paid in full by its due date, a finance charge will be levied on any new purchase (and any
related debited charge) from the day on which the purchase (and any related debited charge) is debited to the Card Account and on the Outstanding
account balance on the Card Account from the first day of the last statement period. SBICPSL will charge interest on a Cash Advance from the day
on which the Cash Advance is debited to the Card Account.
(b) SBICPSL will ordinarily levy a finance charge on the Purchase Balance Outstanding on the Card Account on a daily basis by applying its current
daily percentage rate to the amount of the Purchase Balance Outstanding at the end of each day. SBICPSL will levy a finance charge on Cash
Advance balances on a daily basis by applying its current daily percentage rate to the amount of the Cash Advance balance at the end of each day.
(c) The finance charge as above, will continue to be payable after termination of this Agreement or closure of the Card Account till Outstanding on
the Card Account is cleared in full.
(d) SBICPSL may at any time, under intimation to the Cardholder, vary the finance charge to take into account prevailing interest rates, market forces
and credit and business risks.
(e) No interest will be paid on any credit balances in the Card Account.
6.5 (a) The Cardholder must make payment to SBICPSL each month of at least the minimum amount due as described in clause 6.3 hereinbefore.
(b) Punctual payment is essential and it is a condition of this Agreement that all payments must reach SBICPSL on or before the payment due date
indicated in the monthly statement of account but not later than 30 days from the date of incurring the Charge in any case.
(c) If the minimum amount due is not paid by the payment due date, a late payment fee will be
debited to the Card Account.
(d) Payments will be applied towards the Charges on the Card Account in the following order:
(I) In repayment of unpaid fees;
(ii) In repayment of service charges;
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(iii) In repayment of membership fee ( Joining/Annual);
(iv) In repayment of late payment fee;
(v) In repayment of chequedishonoured fee;
(vi) In repayment of collection expenses;
(vii) In repayment of over limit fee;
(viii) In repayment of interest debited to the Card Account;
(ix) In repayment of Charges;
(x) In repayment of any Charges incurred but not yet billed, and thereafter at the discretion of SBICPSL.
(e) All payments made by cheque/draft are subject to realisation. Outstation cheques/drafts are subject to a collection charge at the prevailing rate,
which is subject to change at the discretion of SBICPSL.
(f) Should any payment instrument be subsequently dishonoured, a fee will be charged respect of a dishonoured instrument. SBICPSL also reserves
the right to initiate all appropriate legal action(s). Please refer to MITC for the exact fees for chequedishonour fee and other related charges.
6.6 Duplicate monthly statements of account will be provided by SBICPSL to the Cardholder only for a period of six months preceding the
Cardholder's request and would be subject to a service charge.
6.7 The Cardholder will be liable for all Charges incurred and all other obligations under the terms and conditions of this Cardholder Agreement until
the Card Account is repaid in full.
6.8 SBICPSL may, at its sole discretion and in accordance to its internal policy and procedures or on request from the Cardholder may waive /
reverse interest, fees or other charges which had been charged or levied by it to the Cardholder.
6.9 SMA & NPA
• Special Mention Accounts (‘SMA’):
In furtherance to Regulatory requirements, SBI Card is required to identify incipient stress in the account by creating a sub-asset category viz.
‘Special Mention Accounts (‘SMA’)” with the three sub-categories as given in the table below.
Credit cards are treated as “Loans other than revolving facilities”.
SMA Sub-categories Basis for classification [Principal or interest payment or any other amount wholly or partly overdue]
SMA – 0 Upto 30 days from Payment Due Date (‘PDD’).
SMA – 1 More than 30 days &upto 60 days from PDD
SMA – 2 More than 60 days &upto 90 days from PDD
Example regarding classification of SMA:
If Payment Due Date (‘PDD’) of a Credit Card account is 31st March 2021, and ’Minimum Amount Due (‘MAD’) is not received before this date then
after the due date, the account will be mentioned as SMA – 0.
If the account continues to remain overdue beyond 30 days from PDD i.e., beyond 30th April 2021 then this account shall get tagged as SMA-1.
Similarly, if the account continues to remain overdue, beyond 60 days from PDD i.e., beyond 30th May 2021 then this account shall get tagged as
SMA – 2.
• Non-Performing Asset (‘NPA’):
A credit card account will be treated as non-performing asset (‘NPA’) if the Minimum Amount Due, as mentioned in the statement, is not paid fully
within ninety (90) days from the PDD mentioned in the statement. Further, any account where a settlement or restructuring arrangement has been
availed will be classified as NPA. An account continues to be classified as NPA till the entire arrears of interest and principal are paid. Settlement and
restructured accounts do not qualify for an upgrade. Finally, if any customer has even one credit card with SBICard tagged as NPA, all cards of the
customer will be classified as NPA.
Example regarding classification of an account as NPA:
If Payment Due Date (‘PDD’) of a Credit Card account is 31st March 2021, and Minimum Amount Due as mentioned in the statement has not been
fully paid by the customer within a period of 90 days from the PDD i.e., till 29th June 2021, then the lender shall consider the credit card account as
NPA.
6.10 Notwithstanding anything inconsistent contained in any other clause of the Cardholder Agreement / Most Important Terms & Conditions
(MITC), it is further stipulated that if the cardholder does not pay the minimum amount due for a period of 180 days, then the Credit Card services
being provided by SBICPSL under this Agreement shall stand terminated, however the Cardholder shall continue to be liable for any unpaid sum as
on the 180th day plus any finance charges / delayed payment interest that SBICPSL may, at its sole discretion and option and in accordance to its
various internal policies and procedures, levy for the period post 180 days after the payment due date.
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7. Lost or Stolen Cards
7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the Cardholder must report the occurrence to
SBICPSL. Although loss, theft or misuse may be reported by any means, the Cardholder must confirm to SBICPSL in writing immediately after
reporting the loss/theft/misuse to the police. A copy of the police complaint/First Information Report (FIR) must accompany the written
confirmation.
7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or report the loss through the
MASTERCARD/VISA Global Emergency Assistance Services. In case the Cardholder uses the MASTERCARD/VISA Global Emergency Assistance
Services then the charges would be applicable as provided in the cardholder guide.
7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to the time of reporting of the loss of the card,
and the card member will be wholly responsible and liable for the same. However it is stipulated that after receipt of proper notification of the loss by
SBICPSL by any means preferably on call or in writing, the card member shall have no financial liability. Furthermore, in addition to notifying SBICPSL
about the loss or theft of the card, the card member must report any thefts of cards to police and other investigating authorities and lodge a First
Information Report (“FIR”).
7.4 The Cardholder will not be liable for transactions made on the Card after receipt by SBICPSL of the written notice of the loss/theft/misuse.
7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card at a fee. In the event the Cardholder subsequently recovers
the Card, the recovered Card must not be used and must be cut in half diagonally and returned immediately to SBICPSL and adequate care taken to
prevent its misuse.
7.6 The Cardholder is responsible for the security of the Card, Card number and the PIN and shall take all steps towards ensuring the safekeeping
thereof. In the event SBICPSL determines that the aforementioned steps are questionable (on account of the Cardholder's negligence, malafides,
etc.), financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be borne by the Cardholder and could result in
cancellation of the Card Account.
7.7 As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic
Banking Transactions, a policy is designed to ensure customer protection relating to unauthorized credit card transactions. The same is updated on
SBI Card’s website under “Customer Grievance Redressal Policy”. The policy is based on the principles of transparency and fairness in treatment of
customers.
8. Termination
8.1 The privileges of the Card may be suspended and the Card cancelled by SBICPSL, either temporarily or permanently, at any time as provided in
clause 3 herein before in its absolute discretion and without giving notice thereof to the Cardholder or assigning any reason therefore. SBICPSL may
list the cancelled Cards in a Cancellation Bulletin/Alert/Hot List, etc. that the Card(s) issued on the Card Account have been cancelled. The
Cardholder shall agree to surrender the Card to SBICPSL or its representative, upon being requested to do so either by SBICPSL or its representative.
The Cardholder must not use the Card after it has expired or has been suspended or cancelled and shall continue to be fully liable for the Charges
incurred after its expiry/suspension/cancellation.
8.2 The Cardholder can close his/her Card Account at any time by terminating this Agreement by a written notice to SBICPSL accompanied by the
return of the Card cut in half diagonally and with full settlement of all Outstanding on the Card Account.
8.3 Upon termination of this Cardholder Agreement for any reason whatsoever, whether at the instance of the Cardholder or SBICPSL, the
Cardholder shall remain liable for all Charges incurred by the use of the Card and all amounts/Outstanding shall be due and immediately payable.
8.4 The Cardholder specifically acknowledges that once the Card Account is closed and privileges (including any benefits and services) of the Card
stand withdrawn, reinstatement of the same is neither automatic, nor attendant and will take place solely at the discretion of SBICPSL.
The Cardholder also acknowledges that the aforementioned takes precedence over any communication in this context that the Cardholder might
receive during the normal course.
8.5 The Card Account is liable to be suspended / cancelled on instruction from any government /regulatory body. All amounts Outstanding on the
Card Account shall be deemed to have immediately become due on such instructions from government/ regulatory bodies as the case may be and
SBICPSL shall be entitle to recover the same in accordance with the relevant laws in force.
9. Miscellaneous
9.1 SBICPSL, at its sole discretion, can appoint agents for recovery of any Outstanding on the Card or initiate any other action allowed by law for
recovery of all monies owing to SBICPSL.
9.2 The Cardholder shall be liable for all costs associated with the collection of dues, legal expenses and decretal amounts with interest, should it
become necessary to refer the matter to any agent or where legal recourse for enforcement of payment has been taken.
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9.3 The Cardholder expressly recognizes and accepts that SBICPSL shall be absolutely entitled to sell, assign or transfer in any manner (including
through the drawing of a negotiable instrument or otherwise) in whole or in part and on such terms as SBICPSL may decide (including reserving a
right to SBICPSL to proceed against the Cardholder on behalf of any purchaser, assignee or transferee) the Outstanding and dues of a Cardholder to
any third party of SBICPSL's choice without reference to or without written intimation by SBICPSL to the Cardholder and any such sale, assignment
or transfer shall bind the Cardholder to accept such third party as a creditor exclusively or as a joint creditor with SBICPSL, but with the right to
SBICPSL to continue to exercise all powers hereunder on behalf of such third party and to pay over such Outstanding and dues to such third party or
to appropriate the same, as SBICPSL may decide. Any costs incurred by SBICPSL towards enforcement of its rights and recovery of Outstanding and
dues shall be debited to the account of the Cardholder.
9.4 Where SBICPSL acts on good faith in response to any oral or electronic instruction or inquiry by the Cardholder in respect of any matter in
relation to the Card, the Cardholder will not be entitled to claim or allege any loss, damage, liability, expense etc., attributable, directly or indirectly,
to any such good faith action of SBICPSL and the Cardholder agrees to hold SBICPSL harmless in respect thereof.
9.5 The total Outstanding on the Card Account, together with the amount of any Charges effected but not yet charged to the Card Account, will
become immediately due and payable in full to SBICPSL on bankruptcy or death of the Primary Cardholder and the Card Account shall immediately
stand cancelled.
The Primary Cardholder's estate will be responsible for settling any Outstanding on the Card Account and should keep SBICPSL indemnified against
all costs including legal fees and expenses incurred in recovering such Outstanding. Pending such repayment, SBICPSL will be entitled to continue to
levy finance charges at its prevailing rate.
9.6 The Cardholder hereby authorizes SBICPSL or its representatives to contact his/her employer, banker or any other source to obtain and/ or
verify any information or otherwise that may be required.
9.7 SBICPSL reserves the right to add to or change these terms and conditions and revise policies, benefits and features offered on the Card at any
time, without limitation to changes which affect existing balances, finance charges or rates and methods of calculation. The Cardholder will be
notified of any such changes. By keeping or using the Card after notification, the Cardholder is deemed to have agreed to the amendment/change. If
the Cardholder does not agree with any amendment of the terms and conditions or any other change related to the Card or benefit made available
on the Card, he/she may cancel the Card by cutting it in half diagonally and returning both halves to SBICPSL.
9.8 If required by law to do so or if considered necessary to do so for proper management of credit or business risk, SBICPSL reserves the right to
disclose any and all Cardholder information, including default in any payments, to any court of competent jurisdiction, quasi judicial authority, law
enforcement agency, relevant wing of the Central Government or State Government, Cardholder's employer, State Bank of India, any other card
issuer, credit reference agency, financial institution or any company which is an affiliate or associate or parent or subsidiary of SBICPSL. The
Cardholder acknowledges that information on usage of credit facilities by customers are also exchanged amongst banks and financial institutions
which provide credit facilities and the Card may be cancelled on receipt of any adverse market information in relation to the Cardholder without any
liability on SBICPSL to disclose any details thereof to the Cardholder.
9.9 The Cardholder authorises disclosure of his/her Card Account information by SBICPSL to any third party engaged to provide any service in
connection with operation of the Card Account and/or marketing of various services. The Cardholder agrees to SBICPSL sending, from time to time,
marketing offers and/or promotional mailers to him/her at his/her postal or e-mail address, unless he/she has specifically opted not to so receive, in
which event SBICPSL will be entitled reasonable time to stop sending such offers.
9.10 The Cardholder hereby agrees that the Card application and copies of all documents submitted in support thereof and for the ongoing
operation of the Card Account by the Cardholder to SBICPSL are and shall remain the sole and exclusive property of SBICPSL, and SBICPSL shall not
be obliged to return the same to the Cardholder upon his/her request or upon termination of this Agreement.
9.11 In the event that the Cardholder delays or is unable to settle the Outstanding on the Card in terms of this Agreement, SBICPSL is hereby
authorised by the Cardholder to set-off and adjust any such Outstanding against any amount that may be payable by SBICPSL, in any capacity, to the
Cardholder on any account whatsoever.
9.12 The Cardholder agrees that SBICPSL may send him/her reminders from time to time for settlement of any Outstanding on his/her Card
Account by post, fax, telephone, e-mail, cellular phone, SMS messaging and / or engage third parties to remind, follow up and collect his/her
Outstandings on the Card Account.
9.13 The Cardholder agrees to comply with all applicable laws and regulations from time to time which govern or may be affected by the use of the
Card.
9.14 The forbearance, delay or failure on the part of SBICPSL to exercise any right under this Agreement shall not operate as waiver of such a right
nor preclude any further exercise of that right.
9.15 Without in any way limiting the above, SBICPSL shall not be liable or responsible to the Cardholder for any loss, damage, expense, claim or
liability arising directly or indirectly out of:
(a) any defect or deficiency in any goods and services purchased on the Card or availed as a benefit, privilege or facility attached to the Card;
(b) refusal by or inability of a Merchant Establishment to honour or accept the Card;
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(c) non or malfunctioning of any Terminal Device, Website, Server Client machine;
(d) handing over of the Card by the Cardholder to any unauthorised person;
(e) any statement made by any person requesting return of the Card or any act performed by any person in conjunction therewith;
(f) any injury to the credit, character and reputation of the Cardholder alleged to have been caused by the repossession of the Card and/or request
for its return;
(g) SBICPSL complying with any request made by the Additional Cardholder in relation to the Card Account;
(h) the exercise of any right by SBICPSL seeking surrender the Card prior to the expiry of the date mentioned on the face of the Card whether such
demand and surrender is made and /or asked by SBICPSL or any person or Terminal Device;
(I) exercise of SBICPSL's right to terminate any Card;
(j) decline of any charge by SBICPSL because of the Cardholder exceeding his/her foreign exchange entitlements or usage restrictions as prescribed
by RBI guidelines issued from time to time; and
(k) if any demand or claim for settlement of Outstanding dues from the Cardholder is made by SBICPSL or any other person for and on behalf of
SBICPSL, the Cardholder acknowledges that such an act shall not amount to an act of defamation or an act prejudicial to or reflecting upon the
character of the Cardholder in any manner.
9.16 The Cardholder is aware of all security risks, including possible third party interception of any of his/her transactions and statements of
account on the Internet and the contents of his/her transactions or statements of account becoming known to third parties. The Cardholder agrees
and undertakes that he/she shall not hold SBICPSL liable therefore in any way. The use and storage of any information, including without limitation,
the Card number, PIN, password, account information, transaction activity, account balances and any other information available on the Cardholder's
Internet access device or computer is at his/her own risk and responsibility.
9.17 Any notice given by SBICPSL hereunder will be deemed to have been received by the Cardholder within 7 days of posting to the Cardholder's
address last notified in writing to SBICPSL or, where specifically requested, within 24 hours of sending the same via e-mail at the e-mail address
specified by him/her. Any notice may also be sent by fax or communicated verbally and confirmed in writing by post or fax. SBICPSL shall not be
held accountable for delays in receipt of notices by post. In the event of any change in the Cardholder's e-mail and/or employment and/or office
and/or residential address and/or telephone numbers, the Cardholder shall inform SBICPSL promptly in writing or by email and must confirm the
same by mail or fax.
9.18 The cardholder agrees that SBICPSL may engage, hire, use the services of agent(s) and/or any third party(ies) for the purpose of providing
marketing or sales related services or any other related services in relation to its products on its behalf and the cardholder may be required to deal
with such agents/third parties/service providers with respect to such product/services.
10. Governing Law and Arbitration
10.1 The Cardholder Agreement shall be governed by the laws of India and the courts of Delhi.
10.2 Any dispute, difference and/ or claims arising out of in connection with or in relation to this Agreement, shall be settled by arbitration in
accordance with the provisions of the Arbitration and Conciliation Act, 1996 and any subsequent statutory amendment, if any, to the Act , by a sole
arbitrator, whose appointment shall be made at the instance and discretion of the SBICPSL. The arbitrator appointed shall be competent to decide
whether any matter or dispute or difference referred to the arbitrator falls within the purview of arbitration as provided for in this clause and/or
should be decided under the Arbitration and Conciliation Act, 1996.
10.3 Any arbitration award granted shall be final and binding on the Parties. The venue and seat of the Arbitral Tribunal shall be at New Delhi.
10.4 This Clause 10 shall survive termination of the Cardholder Agreement.
11. Reward Point Program
11.1 Reward Point Program
The Reward Point Program allows eligible SBI Cardholder(s) to accumulate points from spending on their SBI Credit Card as determined by SBICPSL
from time to time.
(a) The accelerated categories defined from time to time shall have the same meaning as ascribed to the categories by Visa & Master Card under
their respective Merchant Category Codes. (i.e.) The franchisees have listed qualifying criteria for merchant establishments in order to qualify to be
listed under a specified category. (like departmental stores, groceries etc) The merchant establishment needs to have accordingly qualified and
hence listed in the accelerated Category, in order for the transaction to be eligible for the accelerated Reward Points.
W.e.f. 01 Apr 2024, accrual of Reward Points on Rent Payment transactions with SBI Card Elite will be discontinued. Rent Payment transactions shall
be identified under Merchant Category Code (MCC) 6513, on best effort basis.
(b) The sub categories and their respective MCCs under each of accelerated Reward Points include the following:
Departmental Stores & Groceries (Effective 15th March, 2017, accelerated reward points will not be applicable on transactions at following
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merchants: Metro Cash & Carry and Walmart. Normal Reward Point accrual will still be applicable on transactions done at afore-mentioned
merchants.) However, identification of eligible & non-eligible transactions on these merchants for the purpose of Rewards shall be done by SBICPSL
on a best effort basis
I. Departmental Stores: 5311
ii. Grocery Stores & Supermarkets: 5411
Dining
i. Eating Places and Restaurants: 5812
ii. Drinking Places: 5813
iii. Fast Food Restaurants: 5814
(c) The SBI Card Rewards Program (“the Program”) allows eligible SBI Cardholder(s) to accumulate point(s) from spending on their SBI Card, as
determined by SBI Cards & Payment Services Limited (“SBICPSL”) from time to time. Points accumulated on such SBI Card can be exchanged for a
wide variety of rewards.
11.2 Eligibility
(a) The Program is open to holders of SBI Card ELITE, whose accounts are valid and in good standing and any other Card so determined by SBICPSL.
(b) The Points earned by an Additional Cardholder will accrue to the account of the Primary Cardholder.
11.3 Points
(a) SBI Card ELITE Cardholders shall earn 2 Reward Points for every `100 charged to his/her SBI Card ELITE.
- Cardholder shall earn total of 10 Reward Points for every `100 spent on the following categories: - 1. Dining 2. Departmental stores &
grocery
(b) For SBI Card ELITE all spending charged to the SBI Card under the Program will be eligible to earn Points except the following -
- balance transfers
- cash advances
- financial charges (e.g., late payment fee, dishonouredcheque charges, service fee, transaction charges)
- disputed transactions
- any purchases at petrol pumps/ service stations (MCCs excluded-5172, 5541, 5542, 5983)
- Merchant EMI
- Flexipay
- E wallet loading transactions identified under MCCs 6540 and 6541 w.e.f 1st July’20
All identification of eligible and non eligible transactions regarding rewards by SBICPL are on best effort basis and may be subject to technical
glitches.
(c) A Cardholder cannot accrue Points for any charge incurred prior to his/her Enrolment Date.
(d) Points accumulated by a Cardholder on an SBI Card cannot be combined or used in conjunction with Points of his/her other SBI Cards at the time
of redemption or transferred to any other customer loyalty program unless otherwise notified by SBICPSL.
(e) The Points do not constitute property of the Cardholder and are not transferable by operation of law or otherwise to any other person or entity.
(f) The Points accrued do not have cash or any monetary value. Adjustments will be made to the Points if there are any credits, including those
arising from returned goods or services or billing disputes. If a disputed transaction is resolved in favour of the Cardholder or where a transaction is
reversed, proportionate Points will also be reversed and credited to the Cardholder. On redemption, the Points would automatically be subtracted
from the Points accumulated in the Cardholder's account.
(g) Points can only be accumulated for a period of 24 months from the date of the accrual of Reward Points under the rewards program.
(h) SBICPSL will notify the Primary Cardholder in the monthly statement of account in respect of the SBI Card of the number of Points accumulated
immediately preceding the closing date for the said monthly statement.
(i) In the event the SBI Card is voluntarily closed by the Cardholder, the Points accumulated on his/her SBI Card can be redeemed within 30 days of
closure, otherwise these will automatically lapse. In the event of cancellation of the SBI Card for any other reason, all the Points accumulated will
stand forfeited. If the SBI Card is blocked or suspended by SBICPSL for any reason whatsoever, then the Points accumulated shall stand forfeited but
may be reinstated at the discretion of SBICPSL if use of SBI Card is reinstated.
(j) SBICPSL's decision on computation of Points will be final, conclusive and binding on the Cardholder.
Reward Points on accelerated categories as defined in section 11 of Terms and Conditions, will be subject to a capping of 10,000 Reward Points per
calendar month. After reaching this monthly cap, the cardholder will accrue 2 Reward Points per Rs.100 on eligible transactions done in accelerated
categories.
11.4 Redemption
(a) The SBI Card must not be overdue, suspended, blocked, cancelled or terminated by SBICPSL at the time of the redemption request.
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(b) Participation in the plan is voluntary.
(c) The Points accrued can only be redeemed by the Primary Cardholder, and not by an Additional Cardholder.
(d) The Points may be redeemed at participating merchant establishments for a variety of rewards, as detailed in the Program catalogue and other
mailers issued by SBICPSL from time to time, e.g., merchandise, shopping, dining, travel, entertainment, fee waivers, financial services, Credit Card
upgrades. The Points cannot be exchanged for cash or credit or used to obtain cash advances, or used against payment for any charges incurred on
the SBI Card.
(e) The Cardholder will have to fill in a redemption request form and mail it to SBICPSL or call the nearest SBI Card Customer Service Centre. The
Cardholder can also access the website www.sbicard.com for his / her redemption request.
(f) SBICPSL will mail a redemption certificate / voucher to the Cardholder approximately six to eight weeks' after receiving the redemption request
from the Cardholder.
(g) SBICPSL is not liable for any delay or loss in delivery of the redemption certificates / vouchers or rewards.
(h) Redeemed rewards are not exchangeable for other rewards, or refundable, replaceable, or transferable for cash or credit under any
circumstances, nor can these be re-converted back to Points.
Once exchanged for another partner loyalty program, if any, Points cannot be transferred back.
(i) All rewards are subject to availability and certain restrictions may apply. The redemption procedure and the additional terms and conditions for
each reward are set forth in the redemption certificates/vouchers issued to the Cardholder.
(j) Any additional meals, transportation, accommodation arrangements, courier or other costs incurred in connection with redemption of any reward
will be the sole responsibility of the Cardholder.
(k) Issuance of a redemption certificate for dining, travel or hotel accommodation does not constitute a reservation. The Cardholder is responsible
for making all reservations and notifying the participating merchant establishments of the reward(s) he/she is going to redeem.
(l) Other benefits on the SBI Card which are activated by use of the SBI Card do not apply to goods or services received as rewards under the
Program.
(m) The cardholder can redeem the earned Reward Points by calling the SBI Card helpline 39020202 or 1860 180 1290/1860 500 1290 The SBI
Card must not be overdue, suspended, blocked, canceled or terminated by SBICPSL at the time of redemption request.
The points accrued can only be redeemed by the primary card holder and not by an Additional Cardholder. The Points may be redeemed at
participating merchant establishment for a variety of rewards, as detailed in the program catalogue and other mailers issued by SBICPSL from time to
time. SBICPSL will mail the redemption certificate/voucher/gift to the cardholder within 10-15 days on a besteffort basis after receiving the
redemption request from the Cardholder. Kindly note that Gift vouchers should be utilized within expiry dates mentioned on the voucher. Gift
Vouchers will not be revalidated.
(n) SBICPSL is not liable for any delay or loss in delivery of redemption certificates/vouchers or gifts. Redeemed Rewards are not exchangeable for
other rewards or refundable. Once exchanged for any partner loyalty program, points cannot be transferred back. All Rewards are subject to
availability and certain restrictions may apply. The redemption procedure and additional terms and conditions for each item are set forth in the
redemption certificates/vouchers issued to the cardholder. In case the enclosed gift is damaged/incorrect/incomplete, please feel free to get in
touch with our helpline at 39020202 or email us at customer.care@sbicard.com within 3 days of receipt of the same.
11.5 Rewards Accrual on Card
The Reward Points that are accrued on your Card account shall be immediately forfeited on the occurrence of any of the following events:
(a) The Cardholder fails to make the payment on the card which is due for a period greater than 90 days.
(b) The Cardholder fails to make the payment of the outstanding dues on its Card account and opts for settlement of the outstanding payment dues
on the card account.
(c) The Cardholder is found to be involved in a fraud on its own Card Account after an investigation is carried out by SBICPSL.
(d) The Cardholder’s failure to comply with the regulatory norms. i.e. in the event of death of the Cardholder.
11.6 Delivery
SBICPSL reserves the right not to accept returns or changes of goods/services after a complete delivery has been made to the correct mailing
address and accepted by the Cardholder. Quality of goods/services is guaranteed by suppliers / manufacturers in accordance with their warranty
and services terms and conditions if any.
The fulfillment agency will make such delivery within 15 days of receipt by SBICPSL of the redemption request on a best-effort basis. In case of
goods shortage or upon expiration of the rewards catalogue, the delivery may be subjected to certain delay. All delivery disputes will be entertained
within 30 days from the date the request has been made for the redemption.
11.7 General
(a) Fraud and abuse relating to earning and redemption of Points in the Program will result in forfeiture of the Points as well as termination of the SBI
Card account.
merchants: Metro Cash & Carry and Walmart. Normal Reward Point accrual will still be applicable on transactions done at afore-mentioned
merchants.) However, identification of eligible & non-eligible transactions on these merchants for the purpose of Rewards shall be done by SBICPSL
on a best effort basis
I. Departmental Stores: 5311
ii. Grocery Stores & Supermarkets: 5411
Dining
i. Eating Places and Restaurants: 5812
ii. Drinking Places: 5813
iii. Fast Food Restaurants: 5814
(c) The SBI Card Rewards Program (“the Program”) allows eligible SBI Cardholder(s) to accumulate point(s) from spending on their SBI Card, as
determined by SBI Cards & Payment Services Limited (“SBICPSL”) from time to time. Points accumulated on such SBI Card can be exchanged for a
wide variety of rewards.
11.2 Eligibility
(a) The Program is open to holders of SBI Card ELITE, whose accounts are valid and in good standing and any other Card so determined by SBICPSL.
(b) The Points earned by an Additional Cardholder will accrue to the account of the Primary Cardholder.
11.3 Points
(a) SBI Card ELITE Cardholders shall earn 2 Reward Points for every `100 charged to his/her SBI Card ELITE.
- Cardholder shall earn total of 10 Reward Points for every `100 spent on the following categories: - 1. Dining 2. Departmental stores &
grocery
(b) For SBI Card ELITE all spending charged to the SBI Card under the Program will be eligible to earn Points except the following -
- balance transfers
- cash advances
- financial charges (e.g., late payment fee, dishonouredcheque charges, service fee, transaction charges)
- disputed transactions
- any purchases at petrol pumps/ service stations (MCCs excluded-5172, 5541, 5542, 5983)
- Merchant EMI
- Flexipay
- E wallet loading transactions identified under MCCs 6540 and 6541 w.e.f 1st July’20
All identification of eligible and non eligible transactions regarding rewards by SBICPL are on best effort basis and may be subject to technical
glitches.
(c) A Cardholder cannot accrue Points for any charge incurred prior to his/her Enrolment Date.
(d) Points accumulated by a Cardholder on an SBI Card cannot be combined or used in conjunction with Points of his/her other SBI Cards at the time
of redemption or transferred to any other customer loyalty program unless otherwise notified by SBICPSL.
(e) The Points do not constitute property of the Cardholder and are not transferable by operation of law or otherwise to any other person or entity.
(f) The Points accrued do not have cash or any monetary value. Adjustments will be made to the Points if there are any credits, including those
arising from returned goods or services or billing disputes. If a disputed transaction is resolved in favour of the Cardholder or where a transaction is
reversed, proportionate Points will also be reversed and credited to the Cardholder. On redemption, the Points would automatically be subtracted
from the Points accumulated in the Cardholder's account.
(g) Points can only be accumulated for a period of 24 months from the date of the accrual of Reward Points under the rewards program.
(h) SBICPSL will notify the Primary Cardholder in the monthly statement of account in respect of the SBI Card of the number of Points accumulated
immediately preceding the closing date for the said monthly statement.
(i) In the event the SBI Card is voluntarily closed by the Cardholder, the Points accumulated on his/her SBI Card can be redeemed within 30 days of
closure, otherwise these will automatically lapse. In the event of cancellation of the SBI Card for any other reason, all the Points accumulated will
stand forfeited. If the SBI Card is blocked or suspended by SBICPSL for any reason whatsoever, then the Points accumulated shall stand forfeited but
may be reinstated at the discretion of SBICPSL if use of SBI Card is reinstated.
(j) SBICPSL's decision on computation of Points will be final, conclusive and binding on the Cardholder.
Reward Points on accelerated categories as defined in section 11 of Terms and Conditions, will be subject to a capping of 10,000 Reward Points per
calendar month. After reaching this monthly cap, the cardholder will accrue 2 Reward Points per Rs.100 on eligible transactions done in accelerated
categories.
11.4 Redemption
(a) The SBI Card must not be overdue, suspended, blocked, cancelled or terminated by SBICPSL at the time of the redemption request.
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(b) Information supplied by a Cardholder on redemption of rewards may be used by SBICPSL or its merchant establishments for administrative
and/or marketing purposes.
(c) Any taxes or other liabilities or charges payable to the Government or any other authority or body or any other participating merchant
establishment which may arise or accrue to a Cardholder by redemption as aforesaid or otherwise as result of the Program shall be to the sole
account of the Cardholder.
(d) SBICPSL reserves the right to cancel, change or substitute the rewards or reward conditions or the omputation of Points or terms and conditions
of the Program at any time. SBICPSL can suspend or terminate the Program at any time it deems necessary. In such a case, SBICPSL will intimate the
Cardholders and give them an option to redeem the accumulated Points.
(e) SBICPSL makes no warranties or representations, either expressed or implied, with regard to the type, quality or fitness of the goods and services
provided by the participating merchant establishments under the Program. Merchandise, where applicable, will be accompanied by warranty
information from the manufacturer and any claims must be directed solely to the manufacturer.
(f) Any dispute concerning goods or services received as rewards under the Program shall be settled between the Cardholder and the participating
merchant establishment which supplied the goods or services. SBICPSL will bear no responsibility for resolving such disputes or for the dispute itself.
(g) The Program does not in any way amend the Cardholder Agreement between SBICPSL and the Cardholder, and any term referenced but not
defined herein may be interpreted in accordance with the Cardholder Agreement.
(h) SBICPSL acts in good faith in response to any oral or electronic instruction or inquiry by the Cardholder in respect of any matter in relation to this
Program and fulfillment of any reward, theCardholder will not be entitled to claim or allege any loss, damage, liability, expense etc. attributable,
directly or indirectly, to any such good faith action of SBICPSL and the Cardholder shall indemnify and hold SBICPSL harmless in respect thereof.
(I) All queries in relation to the Program may be addressed to -
The Manager - Customer Services
SBI Cards & Payment Services Private Limited
P.O.Bag 28-GPO, New Delhi - 110 001
12. New Additional Card under Pre-approved Program (Get New Card)
12.1 SBICPSL, at its sole discretion, may provide an offer to selected customers for a pre-approved New Additional Card (hereinafter referred to as
New Card). Under this offer,an existing primary cardholder can avail another segment of SBI Credit Card instantly, along with the existing SBI Credit
Card, without any additional documentation if no address change is requested. For cases where address change is also requested by the Cardholder,
the New Card application shall be processed only after the receipt of the valid document/s for address proof within four (4) days of submitting the
request. In case the address change is not executed successfully, SBICPSL reservesthe right to decline the request for New Card so applied.
12.2 The Credit Limit of this New Card shall be as chosen by the Cardholder (as per his / her eligibility) during the application process. For this
purpose, the total Credit Limit of the Cardholder’s existing credit card will be re-allocated between the New Card and the existing credit card by the
Cardholder. In case the cardholder has a Credit Limit Increase offer available, the same shall be necessarily availed at the time of application being
processed and the cardholder has to re-allocate the increased Credit Limit. Subsequent to New Card issuance, Cardholder can manage the Credit
Limit utilization on each Card individually by accessing the “Manage Card Usage” section on SBI Card Website and SBI Card App. The Credit Limit
and Cash Limit of the New Card will be distributed in the same ratio as the Credit Limit and the Cash Limit of the existing Card.
12.3 Post issuance of New card, any changes in the Credit Limit allocation between the existing Card and the New Card can be done by the
Cardholder by reaching out the SBI Card Helpline and placing a Limit Transfer Request.
12.4 Auto debit and/or Auto sweep shall be activated, if mandated as per the policies of SBICPSL, through an e-sign process using Aadhaar based
OTP authentication during the application process of the New Card on SBI Card website or SBI Card App.
12.5 An Annual fee as shown at the time of application submission will be levied upon opening of the New Card Account and will be billed in the first
statement of account of the New Card.
12.6 The PrimaryCardholderwill be liable for all charges incurred on the Primary Credit Card and the New Card/s issued.
12.7 The charge slip or a payment requisition or requisition or an electronic record resulting from or generated by the use of the card will amount to
an unconditional undertaking by the Cardholder to pay SBICPSL the amount stated therein and the Cardholder agrees that a copy of the periodic
billing statement sent to the Cardholder by post or E-mail, at the E-mail ID provided by the Cardholder will be final and conclusive evidence of
Cardholder’s liability for the charges stated therein.
12.8 Cardholder authorizes sharing of any of his/her information for purposes such as marketing and offering of various products and services of
SBICPSL or any of the product(s) of its Group Companies, subsidiaries, affiliates, associates of co-brand partner.
12.9 Cardholder also authorizes SBICPSL to send SMS alerts on marketing / account related information on his/her registered mobile phone
number. All documents submitted in support of the application shall become the sole and absolute property of SBICPSL and shall be treated in
accordance with all applicable Laws and Rules established in India.
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12.10 Cardholder isfully aware and understands the regulations governing the use of the card outside India and his/her obligations under the
Foreign Exchange ManagementAct, 1999 and other applicable guidelines issued by Reserve Bank of India(RBI) / applicable authority from
time-to-time.
12.11 Cardholder undertakes thathis/her and additional cardholder(s) use of the Card shall be in strict compliance with Foreign Exchange
Management Act, 1999and other applicable Directions issued by Reserve Bank of India , else the Card may be cancelled at the instance of RBI and /
or SBICPSL in the event the Primary Cardholder or the additional cardholder(s) are not in compliance with the usage restriction, foreign exchange
entitlements and other applicable regulations. Cardholder shall bring the same to the notice of SBICPSL in writing forthwith. Cardholder accords the
above consent notwithstanding the issuance / non-issuance, maturity of the card(s) or its discontinuance by the Cardholder.
12.12 Cardholder shall contact the SBI Credit Card Helpline in case of any doubts / clarifications.
12.13 Cardholder also gives specific consent to block and deactivate any of his/her credit cards and its aligned accounts in all circumstances where
at any instance the Cardholder commits default in timely payments of outstanding on any of such credit cards issued by SBICPSL to the Cardholder.
12.14 Cardholder understands that he/she will be issued aNew Card as per the selection made by him/her at the time of application submission, to
which the Cardholder hereby gives full and free consent to SBICPSL and Cardholder further undertakes that subsequently he/she shall not raise any
demure, protest and/or contest with regard to any matter connected therewith. Cardholder confirms that he/she has providedtheir consent for
application submission and has fully understood all accompanying terms and conditions of his/herSBI Credit Card.
12.15 In all events of payments not being paid by the due date, SBICPSL reserves the right to carry out follow ups by means of personal visits, post,
fax, telephone, E-mail, SMS and/or engaging third party to remind, follow-up and collect due payments in any manner deemed fit by SBICPSL
keeping the intent in view.
12.16 Any notice given by SBICPSL hereunder will be deemed to have been received by the Cardholder within 7 days of posting to the Cardholder's
address last notified in writing to SBICPSL or, where specifically requested, within 24 hours of sending the same via e-mail at the e-mail address
specified by him/her. Any notice may also be sent by fax or communicated verbally and confirmed in writing by post or fax. SBICPSL shall not be
held accountable for delays in receipt of notices by post. In the event of any change in the Cardholder's E-mail and/or employment and/or office
and/or residential address and/or telephone numbers, the Cardholder shall inform SBICPSL promptly in writing or by E-mail and must confirm the
same by mail or fax.
12.17 This is without prejudice to other rights of SBICPSL to collect outstanding dues to be exercised in accordance with law. The Primary
Cardholder hereby confirms that he/she would be the beneficial owner of the SBI Credit Card in accordance with existing RBI regulations.
Cardholder hereby undertakes to comply with all directives from SBICPSL in his/her capacity as the beneficial owner of the SBI Credit Card, if and
when such credit card is issued by SBICPSL to the Cardholder upon approval of his/her SBI Credit Card application.
12.18 Cardholder agrees to have read and understood all SBICPSL policies regarding data privacy and security procedures published on its web site
www.sbicard.com and acknowledges all its content.
12.19 Cardholder understands that SBICPSL may engage, hire, use the services of agent(s) and/or any third party(ies) for the purpose of providing
marketing or sales related services or any other related services in relation to its products on its behalf and the Cardholder may be required to deal
with such agents/third parties/service providers with respect to such product/services.
12.20 In case of any dispute, decision of SBICPSL shall be final and binding.
12.21 SBICPSL reserves the right to modify or change any or all of these terms and conditions at its sole discretion without prior notice.
12.22 These terms & conditions shall be governed and interpreted as per the laws of India and any dispute relating to these terms & conditions shall
be subjected to exclusive jurisdiction of the courts of Delhi.
Welcome Gift Terms & Conditions
1. This offering is from SBI Cards and Payment Services Limited (“SBICPSL”) as a product offer for its SBI Card ELITE variant of Credit Cardholders
(“Cardholder”) as may be communicated by SBICPSL via various medium chosen by it.
By availing this offer benefits by conducting a financial transaction, the Cardholder provides consent to all terms and conditions herein including for
sharing of all personal. Transactional and other related information for the purpose of this Offer.
2. As part of the product feature, a Cardholder may become eligible for a welcome gift after paying the membership fee for the eligible year.
3. For the purposes of this Offer, an eligible year is defined as the year in which the fee is paid for by the Cardholder. Example: In case a card account
is opened on 1st June 2012, the period for the eligible year would be 1st June 2012 to 31st May 2013.
4. All eligible SBI Card ELITE cardholders will be able to choose any one Gift from any of the following Electronic Gift Voucher (EGV) Options worth
`5000 as Welcome Gift: Aditya Birla Fashion Retail Limited (Planet fashion, Louis Philippe, Van Heusen, Allen Solly, Peter England, Simon carter),
Yatra, Hush Puppies/Bata, Pantaloons and Shoppers Stop.
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5. SBICPSL reserves the right to cancel, change or substitute the Welcome Gift Terms and Conditions at any time. SBICPSL can suspend
/terminate/replace any brand currently available for Welcome Gift as mentioned in the point above without any further notice. Steps for Redeeming
Welcome Gift:SBI Card ELITE Cardholder would be sent an SMS to his/her registered mobile number confirming the eligibility for the Gift. The
options available to the Cardholder for redemption of Electronic Gift Voucher (EGV) would be detailed in this SMS. On receipt of this SMS,
Cardholder can either call the SBI Card call center or send and SMS for the chosen option as directed in the SMS within 6 months of receipt of the
SMS. Once the choice is communicated by the Cardholder, the opted EGV will be sent via an SMS to his/her registered mobile number.
i. Notwithstanding anything to the contrary, it is stipulated that the customer account should be in good standing to be eligible for Gift meaning that
for any reasons the Credit Card should not be suspended, blocked, inactive to be eligible for gifts under this Program.
ii. The voucher is offered by partnership establishment under a commercial arrangement with the product/ service provider. SBICPSL has no liability
towards quality of goods and or services received by the Cardholder redeeming the vouchers.
Please note that the welcome E- Gift voucher holds a validity of upto 6 months. The validity will not be extended further.
Aditya Birla Fashion Retail Limited (Planet fashion, Louis Philippe, Van Heusen, Allen Solly, Peter England, Simon carter) - terms and conditions
1. The EGV is freely transferable and redeemable for the amount mentioned on EGV for any product/ merchandise at following Brands of Aditya
Birla Fashion and Retail in India – Louis Philippe, Van Heusen, Allen Solly, Peter England, Planet Fashion, Simon Carter - as per List of Stores shared by
Company with SBI;
2. EGV can be redeemed only at Company’s exclusive brand outlets (EBO) and not at its value store (VS), departmental stores, multi brand outlets
(Except Planet Fashion) or online websites of the Company
3. Validity of the voucher/ EGVs would be 7 months. The validity period shall not be extended under any circumstances.
4. The EGV needs to be presented to the cashier at the store before final billing of your purchase(s).
5. The EGV balance is redeemable against purchase of merchandise only and cannot be redeemed for cash.
6. In case the value of the merchandise exceeds the value of the EGV the difference must be paid by cash, credit card or debit card.
7. In case the value of the merchandise is less than the value of the EGVs, the difference will not be refunded in cash.
8. EGVs can be redeemed only once on any of the brand outlets.
9. Multiple vouchers can be clubbed in the same transaction.
10. Voucher denominations would be Rs 1500 and 2500.
11. No duplicate will be issued if the EGV is lost or misplaced.
12. Vouchers can be blocked if they are not used. SBI Card would send a request to vouchagram for any such requests and these may be issued
afresh.
13. EGVs get activated by default once they are triggered to SBI nominated Email IDs.
Terms & Conditions – Yatra.com
1. These EGVs are valid for up to 6 months from the date of issue. (Validity will be mentioned)
2. These EGVs are valid for booking on - Flights (Domestic/International), Hotels (Domestic), Buses (Domestic), Holidays (Domestic/International)
only at Yatra.com.
3. EGVs are valid for ONE time transaction only.
4. EGVs are cumulative. However, cumulative redemption is possible Offline only. (through Yatra Call Center)
5. EGVs can be used Online for making booking of Flights (Domestic/International), Buses (Domestic) individually
6. EGVs for Buses (domestic) can be redeemed online only
7. Hotels (domestic), Holidays(domestic/international) will be redeemed offline by calling 0124 - 3040700/707 between 10AM to 7PM on all days
including Saturdays and Sundays.
8. The Customer has to apply / quote the unique voucher number at the time of booking to avail the benefits.
9. Any applicable convenience fee/processing fee/excess tour cost/ government taxes shall be payable by the Customer at the time of booking
(Only if the package cost exceed the voucher value)
10. If a EGV is lost or stolen, Yatra will not be liable for replacement or compensation.
11. This EGV cannot be clubbed with any other ongoing offer discount/cash back / promotion run by Yatra.com.
12. No additional Discount / reduction in the price will be entertained other than the offer mentioned on the EGVs.
13. If a purchase is equal to the value of the EGV, then customer will have to pay `1 to complete the transaction.
14. If a purchase is less than the value of the EGV, then customer can avail the discount maximum upto the value of the purchase only. Balance EGV
amount will be forfeited and customer will have to pay `1 to complete the transaction.
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15. In case of Hotel booking, purchase amount should be equal or greater than the value of the EGV.
16. If a purchase is more than the value of the EGV, then balance amount can be paid via SBI Credit Card (only for the BIN Numbers as shared by SBI
Card) or Consumer can pay balance amount through another EGV through offline mode of redemption only (in case Consumer has more than one
EGV) e.g. If Consumer wishes to redeem a EGV against the booking of `5,500 then he can use a `5,000/- EGV and the balance amount of `500/-
can be paid by SBI Credit Card or by using another EGV ( through offline mode of redemption).
17. Confirmation of any booking will be subject to availability at the time of booking and will be governed by the standard booking terms &
conditions of Yatra.com.
18. Yatra.com is not liable to pay for any difference in fare/tariff between date of redemption request placement and date of using EGV
duringbooking.
19. No change or cash can be taken in exchange of this EGV.
20. In case of cancellations, EGV amount will be used for next booking once after deducting the standard cancellation charges.Customer will need to
call 0124 - 3040700/707 for cancellation and re-booking
21. All the terms and conditions of the EGV as given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of
Yatra.com as mentioned in the website www.yatra.com and the terms and conditions of the respective airline/ hotel /resort/other service provider
shall be applicable on the Customer.
22. Any legal disputes, whatsoever regarding any aspect of the promotion shall be handled in the jurisdiction of the courts in Gurgaon, Haryana only.
Terms & Conditions – Hush Puppies/Bata
The detailed booking process and terms & conditions are listed below.
1.The holder of the Instant Gift Voucher is deemed to be the beneficiary.
2. Beneficiary should announce the intent of using the Instant Gift Voucher before making a purchase.
3. Only valid Instant Gift Voucher at the sole discretion of BATA shall be accepted for redemption.
4. Maximum of "three" Instant Gift Vouchers can be used against one bill.
5. Partial redemption is allowed but no refund or credit note would be issued against an unused or partially used Instant Gift Voucher.
6. Instant Gift Voucher cannot be revalidated once expired.
7. BATA or its affiliates are not responsible on account of the beneficiary sharing the Instant Gift Voucher number and the Voucher getting redeemed
on that account.
8. The Brand may ask for a valid Government identity proof at the time of redeeming the Instant Gift Voucher.
9. Instant Gift Vouchers will be accepted across all outlets mentioned, but BATA at its sole discretion may add or remove an outlet from the list
without giving any prior notice.
10. BATA makes full efforts to accept all Instant Gift Vouchers but on account of technical / administrative reasons, an outlet may refuse to accept
vouchers.
11. This Instant Gift Voucher cannot be redeemed on specific block out dates, BATA may add or delete any date on its sole discretion.
12. BATA or any of its partners would not be liable for any form of compensation etc on account of an outlet not being able to accept Instant Gift
Voucher. The customer would be liable to settle the bill.
13. If an Instant Gift Voucher gets blocked on account of technical issue, it would get activated in 72 hours.
14. Any dispute should be referred to the company from where the Instant Gift Voucher has been received , decision of the company shall be final.
15. Please contact Shop Manager for any acceptance issue and if issue is still not resolved, you can call SBI Card helpline.
Terms and Conditions: Pantaloons
The procedure for redeeming the EGV is as follows:
1. Walk into any Pantaloons store within India.
2. Show the SMS containing the EGV code to the cashier at the time of payment to avail discount.
Customer Terms and Conditions:
1. This Electronic Gift Card (E-GC) is redeemable at all Pantaloons outlets across India. For list of Stores visit
http://pantaloons.com/store/store-locator.
2. This e-GC is not valid at shop-in-shops and on Jewellery.
3. This E-Gift card is redeemable only once and only by the bearer. This E-Gift card needs to be used in full.
4. This E-Gift card is valid for a period of up to 180 days from the date of activation.
5. Multiple EGVs can be used in the same bill.
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6. In case the value of the merchandise exceeds the value of e-Gift Card, the difference shall be paid by the bearer. No refunds / credit note shall be
issued for unused part of the E-Gift card.
7. Protect the E-Gift card number and PIN to avoid misuse. Pantaloons shall not assume any liability in case the e-GC PIN gets stolen/compromised,
Pantaloons shall neither replace the e-GC nor refund cash.
8. Once the E-Gift card is issued, Pantaloons will not entertain any request for cancellation.
9. Any exchange by the bearer will be considered a valid discharge of Pantaloons' liability.
10. Pantaloons reserves the right to alter any / all the terms and conditions of this E-Gift card any time without prior notice.
11. This E-GC has been issued subject to the terms of the Company. Litigation, if any, is subject to jurisdiction of courts in Mumbai.
12. For any issues related to GCs please reach to the following contact details:
Phone Number: 1800 419 4438 (All days 9am to 11pm IST); E-mail: [email protected]
Terms and Conditions: Shoppers Stop
The procedure for redeeming the EGV is as follows:
1. Walk into any Shoppers Stop within India.
2. Show the SMS containing the EGV code to the cashier at the time of payment to avail discount.
3. The last 6 digits of the EGV is the authorization PIN.
Customer Terms and Conditions:
1. E-Gift voucher is redeemable for merchandise at website www.shoppersstop.com, Shoppers Stop, Shoppers Stop Airport Stores,
HomeStop&Mothercare* (*Operated by Shoppers Stop Limited) within India.
2. Purchase of Mobiles, Mobile Phone Accessories, Cameras, mp3 players, laptops, 22K & 24K Gold Jewelry & Gold Coins of any Jewelry brand is
not allowed through this E Gift Voucher.
3. E-Gift Voucher is not redeemable for cash or credit nor can be exchanged for a gift voucher/Gift card.
4. E-Gift Voucher cannot be reloaded.
5. E-Gift Voucher is valid for a period of up to 1 year from its date of issue.
6. If the E Gift Voucher is lost or stolen, neither will a new E-Gift Voucher will be issued nor will the money be reimbursed in any manner.
7. Shoppers Stop Limited shall not be liable and responsible for any unauthorized and/or fraudulent purchase/s made using this E Gift Voucher. The
holder of this E Gift Voucher shall be solely responsible for the safe custody of the E Gift Voucher and the credentials mentioned on it.
8. No duplicate E-Gift Voucher will be issued.
9. E-Gift Voucher is property of Shoppers Stop Limited to whom it should be returned on request.
10. Shoppers Stop reserves the right to amend the terms & conditions at its discretion without prior notice.
11. Dispute/s subject to Mumbai jurisdiction.
Terms & Conditions: Priority Pass
1. Cardholder(s) can request for Priority Pass through SBI Card website or customer helpline numbers: 1860 180 1290/1860 500 1290 or
39020202 (Prefix Local STD code).
2. Priority Pass will be delivered to your billing address within 10 days of receipt of request.
3. The standard membership of the Priority Pass Program is provided only to the primary Cardholder of SBI Card ELITE and SBI Card ELITE
(“SBI Cardholder”). It is valid for 24 months from the date of issue of priority pass membership.
4. Membership details and charges are as given below;
32
Domestic Priority Pass
Lounges (Within India)
Particulars
Membership fee Complimentary Complimentary Complimentary
Complimentary Visits
Visit Charges
USD 27+ Applicable
Taxes per visit
USD 27+ Applicable
Taxes per visit
USD 27+ Applicable Taxes
chargeable after Complimentary Visit
Guests Charges
USD 27+ Applicable
Taxes per visit
USD 27+ Applicable
Taxes per visit
USD 27+ Applicable
Taxes per visit
- -
6 visits* for SBI Card ELITE
Cardholder per year
International
Priority Pass Lounges
(Within India)
International
Priority Pass Lounges
(Outside India)
*Visits are subject to a maximum of 2 per quarter
Inside Book 9.5x9.75
5. Complimentary visits are applicable only for international lounges i.e. lounge under Priority Pass Program outside India. Complimentary visits are
not applicable for lounges within India.
6. Complimentary visits are applicable only for the Primary SBI Card ELITE and SBI Card ELITE cardholder.
7. Charges for Priority Pass usage will be levied directly in the Cardholder’s statement post 60 to 120 days of the visit.
8. Exchange rate applied to the charge would be the Exchange rate applicable on the day of the debit to the cardholder’s card account and not as on
date of usage of the Priority Pass.
9. Lounge access is conditional upon presentation of a valid Priority Pass card only and SBI Card ELITE/SBI Card ELITE would not be accepted on
behalf of Priority Pass card.
10. On presenting the Priority Pass card in the lounges, an imprint/electronic swipe of the card would be done to take the time of visit for the
cardholder and the accompanying guests.
11. In the event of Cardholder cancelling or not renewing his/her SBI Card account the Priority Pass Membership ceases to exist for the Cardholder.
12. Priority Pass Card is not transferable and cannot be used by anyone other than the Primary Cardholder.
13. The Priority Pass Card is not a payment card or a proof of credit worthiness of the Cardholder and attempts to use the same are not permitted.
14. All participating lounges are owned by third party operators.
15. The Cardholder needs to abide by the rules and regulations of the visited lounge.
16. The lounge access is subject to the Terms and Conditions of Priority Pass and can be changed from time to time without prior notification to the
Cardholder.
17. To avoid overcrowding, participating lounges may reserve the right to fix a maximum stay policy.
18. Neither participating lounges are obligated to announce flights nor SBICPSL/Priority Pass Group of Companies shall be held responsible for
direct/indirect loss arising to the cardholder or their guests failing to board the aircraft on time.
19. Lounge access is subject to the Cardholder holding a valid ticket of travel on the same day in an airline flying out of the airport in which the
lounge is present.
20. The provision of free alcoholic drinks is at the discretion of each lounge operator and in some cases may be limited. In such cases the cardholder
is liable to pay for additional consumption.
21. Accompanying children are subject to full guest fee unless otherwise stated in the lounge listing.
22. Any infant who causes upset to other users may be asked to vacate the lounge facility.
23. SBICPSL or Priority Pass Ltd. would not be responsible for any dispute arising between the cardholder and/or the guest with the third party
lounge operator.
24. SBI Card reserves the right to alter, change or withdraw the feature at any time without due notice to the Cardholder.
25. SBI Card or Priority Pass are not responsible for the non-availability or loss arising due to non-availability of lounge or associated services.
26. Lost/Stolen and damaged Priority Pass plastics need to be intimated to SBI Card for a fresh card to be issued.
27. For complete terms and conditions, please visit www.prioritypass.com.
Terms & Conditions: Club Vistara
1. SBI Cardholder(s) can request for Club Vistara (CV) Silver Membership through SBI Cards & Payments Services Private Limited (“SBI Card”)
website or customer helpline numbers: 39020202 ( Prefix Local STD code) or 1860 180 1290/1860 500 1290. The benefits under this program for
new or for existing CV member can be availed only after registration through SBI Card.
2. Only Primary card holders of SBI Card ELITE and SBI Card PRIME (“Cardholder”) are eligible for CV Silver Membership
3. Cardholder will receive CV membership ID within 10 days from the date of request of membership
4. Cardholder can avail CV Silver Membership only once
5. Cardholder should apply for CV Silver Membership within a year from the date of SBI Card ELITE or PRIME issuance
6. If the cardholder is not a CV member, he/she will be allotted a new CV ID with CV Silver membership
7. If the cardholder is an existing CVBase member, he/she will be upgraded to the CV Silver with the same CV ID
8. If the cardholder holds an existing CV Silver Membership, his/her CV Silver Membership will be extended for 365 days from the date of request
with the same CV ID
9. If the cardholder holds an existing CV Gold/PlatinumMembership, no change will be made in the cardholder’s existing CV membership and
privileges of the lower tier cannot be availed
10. CV Silver Membership is not available to the delinquent/blocked and any other ineligible Cardholders determined as per the internal policy of SBI
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Inside Book 9.5x9.75
Card. Accordingly, granting of CV Silver Membership is at the sole and absolute discretion of SBI Card
11. The terms and conditions governing eligibility of CV Silver Membership for SBI Cardholders may be altered, amended, changed or withdrawnat
any time and without any notice by SBI Card at its sole option and discretion
12. CV Points are valid for a period of 36 months from the date of flight
13. The CV Silver is valid for one Annual Cycle (Annual cycle is the period from one day after the date on which a member has achieved a specified
tier and continues for 365 days)
14. The Cardholder has to accumulate 15,000 qualifying tier points or undertake 20 flights to retain his/her CV Silver status by the end of Annual
Cycle, otherwise, he/she will automatically revert to CV Base. This is as per the standard terms and conditions of Club Vistara program which may
be amended by Vistara without any prior notice.
15. Cardholders shall continue to enjoy CV Base privileges for lifetime as CV Base membership does not have an expiry
16. To accumulate CV Points, the member must quote his/her CV ID at the time of making a booking and/or at the time of check-in
17. CV Points are only credited to member’s CV account once the travel is completed. In case of a “No Show” or cancellation,cardholders will not
receive any CV Points
18. CV Points cannot be transferred between CV accounts or any other frequent flyer programme
19. Redemption of Award flight is subject to seat availability at the time of booking
20. Cardholders can redeem CV Points for Vistara Award flight/Upgrade Award upon accumulating a minimum of 500 CV Points in their CV account
21. A Cardholder can hold only one CV account with a unique email id. In the event that more than one account number is assigned to the same
individual (duplicate accounts), CV reserves the right to merge the accounts to the primary account
22. CV member will be responsible to maintain the confidentiality of his/her own CV account
23. Membership to CV is offered at the discretion of Vistara and may be refused to any applicant
24. The cardholder confirms SBI Card to sharing pertinent cardholder information with Vistara for the purpose of grantingCV Membership
25. Use of CV Membership constitutes acceptance of the terms and conditions specified by Vistara. All interpretations of the Terms and Conditions
and Program rules shall be at the sole discretion of Vistara
26. To check the latest update on benefits of CV Silver Membership and T&Cs’, visit www.clubvistara.comand
www.airvistara.com/trip/Club-Vistara-Terms-and-Conditionsrespectively
27. For other membership related queries, customers can email at [email protected] or call at +91- 928 922 8888 or +91-120 669 9901
Terms & Conditions: Trident Privilege
1. SBI Cardholder(s) can request for Trident Privilege (TP) Red Tier Membership through SBI Cards & Payments Services Private Limited (“SBI Card”)
website or customer helpline numbers: 39020202 ( Prefix Local STD code) or 1860 180 1290/1860 500 1290
2. Only Primary card holders of SBI Card ELITE and SBI Card PRIME (“Cardholder” or “SBI Cardholder”) are eligible for Trident Privilege Red Tier
Membership
3. TP Red Tier Membership would not be available to delinquent/blocked and any other ineligible Cardholders determined as per the internal policy
of SBI Card. Accordingly, granting of TP Red Tier Membership is at the sole and absolute discretion of Trident Hotels
4. Cardholder should apply for TP Membership within a year from the date of SBI Card ELITE or PRIME issuance.
5. A Trident Privilege membership ID generated through the SBI Card channel cannot be combined with an existing Trident Privilege membership ID
that the member may hold previously
6. Cardholder can avail TP Red Tier Membership only once through the SBI Card channel.
7. Existing TP members will have to register via SBI card to avail the Exclusive benefits offered under the SBI Card program.
8. Cardholders will receive their Trident Privilege Membership ID within 10 days from the date of request of membership placed with SBI Card.
9. Successfully registered members will receive an email communication from Trident Privilege stating their TP membership ID and a link to activate
their membership.After successfully activating the Trident Privilege membership, customer can log in to his account on tridentprivilege.com to save
and print a temporary card on-screen. Subsequent to the first stay, a personalized Trident Privilege card can be requested for by the member by
calling up the Trident Privilege helpline number +91 11 2389 0657. The membership ID will suffice for the members to earn points for their stays at
Trident Hotels
10. New Trident Privilege red tier members registered through SBI card well get the exclusive benefit of 1000 Welcome / Joining TPWelcome Bonus
Points will be credited to Cardholder’s TP membership account within 48 hours of activation of membership.
11. An existing Trident Privilege Red Tier Member, Cardholder will continue to hold the same Trident Privilege Membership ID on registration with SBI
Card. Cardholder will be tagged as a SBI Cardholder for exclusive Trident Privilege Red Tier benefits offered bySBI Card. The exclusive benefit of
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Inside Book 9.5x9.75
1000 Welcome/ Joining TP points will not be applicable for existing TP members, irrespective of their tier of membership.
12. For SBI Cardholders TP members, the additional benefit on first stay viz. 1500 Bonus TP points ( in case of 1 night stay), 1500 Bonus TP points
and Rs. 1000 Hotel credit (in case of >1 night stay) will be applicable on the first stay done by the cardholder, after registration through SBI Card
13. The Rs. 1000 Hotel credit (in case of >1 night stay) would be provided at check-in and can be used during the stay for F&B and Spa (cannot be
adjusted against room rent). It has to be used during the same first stay and cannot be carried forward. For existing TP members, benefits will be
applicable irrespective of their current TP program tier i.e. Red, Gold or Platinum
14. Bonus points of 1st stay will be credited to Cardholder’s TP membership accountwithin 72 hrs after check-out. This will be done only for cases
where promo code SBITH has been used at the time of booking. Cardholder’s TP account will be credited with the eligible bonus points of stay
within 5 working days.
15. The exclusive benefits are only applicable for bookings done through tridenthotels.com. Bookings done through the call center will not be eligible
for exclusive privileges. SBI Cardholders need to use code SBITH at the time of booking to avail the exclusive privileges.
16. Trident Privilege program is applicable only at participating Trident Hotels
17. For earning of points, a physical card is not required
18. For instant burning of points, card is required. However, for redemption through support center, card is not required
19. Under normal scenario, Trident Privilege membership is valid for 2 years from the date of issuance; however if the membership is not activated or
if there is no activity (eligible stay) within 12 months from the date of issuance, the membership will be terminated.
20. At the end of 2 years, the membership will automatically be renewed for another 2 years if there has been eligible activity (eligible stay) in the
preceding 12 months, failing which membership will stand terminated. TP Red Tier members can retain their tier by completing one stay in the
preceding 12 months from the date of membership lapsing
21. Points are valid for a period of 2 years from the date of accrual. All points accrued in a calendar year (that have not been redeemed) will lapse
post 2 years on the 31st of December. In case of termination of membership, all accrued points ( if any) will lapse from the terminated account.
22. The cardholder deems acceptance to sharing pertinent cardholder information with Trident Hotels for the purpose of granting Membership
23. Standard and Exclusive benefits are not applicable for stays booked through OTAs, Travel agents or Group tours. It is applicable in case of
Corporate bookings done through Travel Desks etc.
24. Some rate types and stays are not eligible for earning points.
25. No points or stay credit is awarded for house guests, complimentary rooms or those booked against barter, if the cardholder is a 'sharer' guest,
or under redemption. Points are not given for banquet events, catering functions, airline crew groups, employees of Trident Hotels, tips and taxes.
Instant redemption of points are valid only for individual travel throughout the year with no blackout dates, and are not applicable to group travel,
package tours, or conventions that have been charged to and/or paid by a third party.
26. The terms and conditions governing eligibility of cardholders for TP Red Tier Membership may be altered, amended, changed or withdrawn by
SBI Card at its sole option and discretion at any time without any notice
27. Trident Hotels reserves the right to terminate memberships that have not been activated for more than 12 months Upon such termination, all
accrued points (if any) will lapse from the terminated account
28. In the event the membership card is lost or stolen, member should inform immediately by calling the Trident Hotels 24x7 Helpdesk at +91 11
2389 0555
29. In the event the membership card is not working, member should call at the TP Helpdesk at: +91 11 2389 0657 or write at
tridentprivilege@tridenthotels.com for replacement of his / her membership card
30. For detailed program terms and conditions, please refer to: www.tridentprivilege.com/sbitnc
SBI Credit Card Protection
SBI Card ELITE Credit Card is protected against unauthorised charges in case it is lost or stolen or even if your Credit Card is still in your possession
and unauthorized charges are made using your SBI Credit Card information, you will have to call the 24 – hour SBI Card Customer Helpline Number
in India to report the loss, accordingly we can block your card immediately. The SBI Card ELITE Credit Card are covered up to `1, 00, 000 of financial
loss incurred due to fraudulent usage of your Credit Card.
This protects you against the misuse of your Credit Card for up to 48 hours prior to your first reporting the event and 7 days post reporting of the
event to us. In case of loss / damage of your SBI Card ELITE Credit Card you will have to apply for a replacement card and pay the fee as applicable
at that time. This protection is insured by ICICI Lombard General Insurance Company Ltd. SBI Card and Payment Services Private Limited (“SBI
Card”) is only acting as a group policy administrator for this particular policy. SBI Card does not accept any responsibility for ICICI Lombard's actions
or decisions. SBI Card holds no warranty &makes no representation about claims processing. ICICI Lombard is liable for claims processing as per the
terms and conditions of this policy. Conditions apply.
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Inside Book 9.5x9.75
Key Exclusions:
The company will not make any payment in respect of:
1. Any loss or damage arising out of any Card transactions which have occurred after the loss of Card has been reported to the Bank
2. Any loss or damage arising out of Card transactions authorized using PIN issued to the Cardholder by the Bank.
3. Any loss or damage arising out of Internet Based transaction- PIN based (ATM, Telephone), Pre-delivery fraud and loss in transit, Any claim due to
violation of law
4. The Company will not make any payment for any claim directly or indirectly arising from, or occasioned by, or due to:
• Loss incurred by the cardholder because of misuse of credit card at any site not having authorized VeriSign Security status or any other
equivalent security status at any point in time for the entire period of the insurance
• Any failed/ duplicate/ declined transactions by host website/ authorized bank
• Any errors made by the host Website
5. General Conditions: Gross negligence is not covered. Any claim due to deliberate breach of law is not payable.
6. Online Fraud Protection: Password based transactions are not covered; All losses arising from breach of 2nd level authorisations are not covered
Claims Procedure:
In the event of a loss. 1. File a police report “FIR” within 24 hours of discovering unauthorized charges or ATM withdrawals. 2. Report the theft or
loss or fraud on youryour Credit Card, unauthorized charges made when Credit Card is in your possession to SBI Card within 24 hours of discovering
such theft or loss. 3. Call us at 1800 2666 to registera claim within 15 daysofloss or counterfeit of card.
4. Fill up, sign and submit the signedclaim form to us alongwith list ofdocuments, within 30 daysof making the original claim: (a) Claim can be
intimated, documents can be uploaded and status tracking can be done on the below link -
https://www.icicilombard.com/IL-Health-Care/Customer/ClaimIntimationOnlineTracking
Address:
ICICI Lombard General Insurance Co. Ltd
PA- Cards Claims
ICICI Lombard Healthcare Ltd
Plot No. 12, ICICI Bank Towers ,
Near Wipro Circle
Nanakramguda, Gachibowli
Hyderabad-500032
Air Accident Insurance:
SBI Card Elite is entitled for an air accident cover of INR 1 Crore by the SBI GENERAL INSURANCE CO LTD. In event of accidental death arising out of
Aircraft, scheduled Airlines etc.( In this condition mention the operative time of the quote ie from Take off to landing from scheduled airline) as
defined under the policy the claim would be payable only if the ticket is purchased using the SBI Credit Card. Insurance Benefit is available only to
the cardholder holding SBI Credit card. In the event of insured having multiple cards, the personalAir accident claim would be payable for sum
insured amount limit assigned to the card through which respective ticket is booked.. In the event of accidental death, the claim should be reported
to insurance company within 90 days from the date of accidental death, in case of delay in intimation a justified reason that substantiates the delay
will be asked for . The geographical limit is worldwide.
Exclusions:
• Pilots, Armed forces, Police, Air crew are not covered (while performing their respective duties)
• The insurance benefit would not be available to delinquent (Add on members)cardholders.
•Any claim due to violation/breach of law is not payable
General Conditions:
• Air Accident cover is applicable only for the Primary cardholder
• Air Accident cover is applicable only if the air tickets are purchased on SBI Card of respective passenger (not applicable on Corporate cards)
• This Policy shall be voidable in the event of deliberate misrepresentation, or non- disclosure in any material information
The Company shall not be liable in the event of any material change in the nature of the business of the Insured unless the Company has been
advised and their written approval obtained
• Minimum and maximum age at entry is restricted to 18 years and 80 years respectively
If the Insured shall claim knowing the same to be false or fraudulent, as regards amount or otherwise, this Policy shall become void and all claims
hereunder shall be forfeited.
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Inside Book 9.5x9.75
Claims Settlement Process –
Step 1: Customer/ Nominee will intimate the claim via Email or Telephone toSBI GENERAL INSURANCE CO LTD, within 90 days of the incident with
belowmentioned information
1.Cardholder name
2.Credit card details
3. Date of accident& Death
4. Accident details
5. Card blocking date
6. Date of ticket purchase transaction/card statement confirming transaction
7. Claim intimation process: Claim to be intimated through calling toll free customer care numbers 1800 22 1111/1800 102 1111 or through email-
tocustomer.care@sbigeneral.in
Step 2: Claim number will be shared by SBI GENERAL INSURANCE CO LTD to the customer post registration of the claim. Customer can use
Claimreference number for tracking purpose
Step 3: Once claim is notified/registered; Nominee has to share the below documents for Claim settlement to SBI GENERAL INUSRNACE CO
LTDwithin 90days from incident date.
Claim Form duly filled & signed by Corporate/beneficiary
Central KYC registry Form with self-attested copy of PAN & Aadhar card of beneficiary
Certified copy of Death certificate issued by municipal authority
Certified copy of FIR, MLC Copy, Spot Panchnama, Final Police report
Certified copy of Post Mortem report, Viscera/chemical analysis repot (if applicable)
Certified copies of hospital admission notes & Indoor case papers (in case of hospitalization post-accident)
Insured Identity proof &Destroyed card copy (if not available, SBI Card declaration needs to be provided)
Air Ticket & Account statement highlighting the transaction for Air ticket purchase.
Certificate from Airline authority, in case of Air accident (Notarized)
Duly notarized Indemnity bond executed by claimant (on Rs. 100 bond) confirming legal heirship and no objection from other eligible legal heirs to
claim the benefits under policy
NEFT details (corporate / employee): Cancelled cheque or copy of first page of bank passbook showing account holder’s name, Account number,
IFSC code, Branch name etc
(Please note additional documents other than those listed above may be called for based case specific requirements)
All claims documents should be couriered to below given Address:
SBI GENERAL INSURANCE CO LTD,
Accident & Health claims Dept
4th Floor, Lotus Park, Plot No 18-19,
Road No. 16, Wagle Industrial Estate, Thane – 400604
Scanned copy of original claim documents should be emailed to: customer[email protected]
Step 4:Claims will be processed within 30 working days from receipt of all claim requirements.
Step 5: On claim settlement, fund would be transferred to Nominee’s/beneficiary’s bank account details provided to us
SPOC Details for Claim intimation and support:
1. 1800 22 1111/1800 102 1111/ customer.care@sbigeneral.in
2. Mr. Himanshu Chawla– Circle Manager
SBI GENERAL INSURANCE CO LTD Mobile No. – 7838672228
Below are the detailed Terms & Conditions for Card Upgrade:
Annual Fee is payable on the annual card fee date of the current card which will be communicated to you through your monthly statement. GST will
37
Annual Spend Level Bonus Reward Points
3 Lakh 10,000
4 Lakh 10,000
5 Lakh 15,000
8 Lakh 15,000
Inside Book 9.5x9.75
38
be charged over and above the annual fee basis the prevailing GST rate.
A Cardholder will be eligible for welcome gift only post payment / realization of annual fee by SBI Card. The credit limit enhancement on the new
card will be at the sole discretion of SBI Card. The reward point accumulated on the previous card will automatically be transferred onto the new
card post upgrade.
The upgrade would be offered to eligible customer's basis the internal evaluation/parameters of customer performance and credit history on the
card. Old Credit Card will be active for a period of 90 days from the date of upgrade or till the first transaction is made on the new card, whichever is
earlier.
Post the downgrade of the upgraded card, customer is not eligible to upgrade the card for a period of 6 months from the date of downgrade.
Downgrade may be initiated by a customer only within a period of 90 days post upgrading the existing SBI Card.
Offer from Book My Show
Process for availing the Free Movie Tickets:
a) This offering is from SBI Cards and Payment Services Limited (“SBICPSL”) under a joint promotional and marketing arrangement with M/s Big Tree
Entertainment Private Limited (“ Book My Show”) as a marketing offer for its SBI Card ELITE variant of Credit Cardholders (“Cardholder”) as may be
communicated by SBICPSL via various medium chosen by it.
b) This offer is valid on Primary Cards only.
c) The benefits of this offer will be in accordance to the Terms and Conditions of BookMyShow which are made applicable by BookMyShow
concurrently with these terms and SBICPSL has no responsibility nor accepts any liability for the services that customer gets from BookMyShow.
d) Customer is required to log on to www.bookmyshow.com website.
e) Customer to choose the Movie Show, Cinema Hall & the Show Timing for booking.
f) Customer to select/ book two (2) or more tickets/seats basis availability.
g) Customer to provide his e-mail ID & Mobile Number & proceed to make payments.
h) Customer to enter his SBI Card ELITE details in the Credit Cards Section.
i) To avail the discount, customer needs to select the Avail Offers Section and select Offers from the Menu. Post this customer would get another
drop down menu from which customer needs to select the SBI Card ELITE option & click on the “Apply Offer” button.
j) The total amount payable for the tickets would be reduced by Rs.500 or the cost of 2 tickets, whichever
is less.
Offer Terms & Conditions:
a) The discounts as mentioned above shall be applicable for Maximum of two (2) tickets booked in a month.
b) The Customer is required to pay the Convenience Fee as levied on the booking.
c) The Offer on the movie tickets can be redeemed ONLY on www.bookmyshow.com website.
Bonus Reward Points:
SBI Card ELITE customers are eligible for the below Milestone Reward Points:
Annual Period for Annual Spend Level - The Annual Period for the same is defined from the date of card/account opening – E.g. If a customer has got
his card/account opened on 1st October 2013, then the Annual Period would be from 1st October 2013 to 30th September 2014. The subsequent
annual years would be on the same format – 2nd year: 1st October 2014 to 30th September 2015 and so on.
The customers who have achieved the defined Annual Spend Slab are credited with the respective Bonus Reward Points within a maximum of 12
days from the date of achievement of theSpend Slab. Each eligible customer is sent a confirmation sms post achievement of the defined Annual
Spend Level confirming the credit of the Bonus Reward Points to the customer account.
MOST IMPORTANT
TERMS & CONDITIONS
39
SBI CARDS-MOST IMPORTANT TERMS & CONDITIONS
1. *FEES AND CHARGES
A. Annual Fees & Renewal Fees
There are annual fees and renewal fees applicable on the SBI Credit Card (SBI Card). Annual fee is a one-time
charge and renewal fee is charged every year. These fees may vary from Cardholder to Cardholder, and for
different card variants. These shall be as communicated to the Cardholder at the time of applying for the credit
card. These fees, as applicable, are directly charged to the Cardholder account and the same would be billed
in the card statement of the month in which it is charged. There may be separate fees for Additional Cards
issued to the Primary Cardholder.
B. Cash Advance Fees
The Cardholder can use the Card to access cash in an emergency from domestic /international ATMs. A
transaction fee would be levied on all such withdrawals and would be billed to the Cardholder in the next
statement. A transaction fee of 2.5% or Rs. 500 whichever is higher at domestic ATMs and 2.5% or Rs. 500,
whichever is higher at international ATMs will be levied. The transaction fee is subject to change at the
discretion of SBI Cards and Payment Services Limited, SBICPSL. All cash advances also carry a finance
charge equal to charges on revolving credit (please refer schedule of charges) from the date of withdrawal until
the date of full payment.
C. Cash Payment fees
The Cardholder can walk into select SBI Bank branches and pay SBI Credit Card dues by mentioning the
Credit Card number & amount in the pay-in slip and depositing the same at the branch counter. An instant
payment acknowledgement receipt will be provided to the cardholder on payment of the SBI Card dues. This
service will be available at Rs. 250 + all applicable taxes.
D. Charges
i. Charges and fees, as may be applicable from time to time, are payable by Cardholders for specific services
provided by SBICPSL to the Cardholder or for defaults committed by the Cardholder with reference to his Card
account
ii SBICPSL retains the right to alter any charges or fees from time to time or to introduce any new charges or
fees, as it may deem appropriate, with due intimation to cardholders.
E. Interest Free Grace Period
The interest free credit period could range from 20 to 50 days subject to submission of claims by the merchant.
However, this is not applicable if the previous month's balance has not been cleared in full or if the Cardholder
has availed of cash from any ATM.
F. Finance Charges (Service Charges)
Finance Charges are payable at the monthly interest rate on all transactions including unpaid EMI installments
from the date of transaction in the event of the Cardholder choosing not to pay his balance in full, and on all
cash advances taken by the Cardholder, till they are paid back.
If the Cardholder makes partial or no payment of Total amount due(TAD) before Payment due date(PDD); i.e.
Inside Book 9.5x9.75
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Inside Book 9.5x9.75
the Customer has outstanding balance from previous months and in the current month, full payment of Total
amount due is made before Payment due date then Finance charges will be levied on the closing balance till
the payment date.
The current rate of finance charges is upto 3.50% per month [42% per annum] from the transaction date and
is subject to change at the discretion of SBI Cards and Payment Services Limited (SBICPSL). Finance
charges, if payable, are subject to levy of applicable taxes and are debited to the Cardholder’s account till the
outstanding on the card is paid in full. The minimum amount of Finance Charge levied on all transactions in the
event of the Cardholder choosing not to pay his balance in full within payment due date, and on all cash
advances taken by the Cardholder will be Rs 25 each, exclusive of applicable taxes.
a. Finance charges on cash advances are applicable from the date of transaction until the payment is made in
full.
Example 1 - Card Statement date – 15th of every month.
Transaction done between 16th June’19 – 15th July’19
1. Retail Purchase of Rs. 5000 – On 20th June’19
2. Cash Withdrawal of Rs. 7000 – On 10th July’19
Assuming No Previous Balance carried forward from the 15th June 2019 statement, the cardholder will get his
15thJuly statement showing Rs.12,000 of transactions along with 5 days of finance charges at the rate
applicable on the Rs.7,000 cash withdrawal. The cardholder needs to make payment against the outstanding
by 5th August 2019, i.e. 20 days from the Statement Date, for anything between the entire amount or Minimum
Amount Due. Please note that any payment made against your Credit card outstanding, would first be cleared
against your Minimum Amount Due (which is inclusive of all applicable taxes, EMI on Loan plans+5% of Total
outstanding), fees and other charges (if any)followed by Balance Transfer balance (if any), retail balance (if
any) and would be adjusted against your Cash Balance (if any) last. Finance charges will be levied from the
previous statement date unless in the case of non-interest levied outstanding retail balance, where the finance
charge is levied from the date of the transaction.
In case the statement outstanding has no cash balance and has not been carried forward from a previous
statement and the retail balance outstanding on the statement date is paid in full by the payment due date, No
Finance Charges are levied on such balances.
Example 2 –Card Statement date – 2nd of every month.
Transaction done between 3rd Jan’19 – 2nd Feb’19
1. Retail Purchase of Rs. 10000 – On 5th Jan’19
2. Online Purchase of Rs. 30000 – On 15th Jan’19
Assuming no previous balance carried forward from the 2nd Jan 2019 statement, the cardholder will get his
2nd Feb statement showing Rs. 40,000 transactions. The cardholder needs to make payment against the
outstanding by 22nd Feb 2019, i.e. 20 days from the Statement Date, for anything between the entire amount
or the Minimum Amount Due. In case the statement outstanding has no cash balance and has not been
carried forward from a previous statement and the retail balance outstanding on the statement date is paid in
full by the payment due date, No Finance Charges are levied on such balances.
Making only the minimum payment every month would result in the repayment stretching over the
years with consequent interest payment on your outstanding balance. For e.g. on a transaction of Rs.
5,000 if Minimum Amount Due is paid every month (subject to a minimum amount of Rs. 200 every month), it
41
Inside Book 9.5x9.75
will take up to 44 months for entire outstanding amount to be paid in full.
Example 3 – Card Statement date – 2nd of every month.
Transaction done between 3rd March ‘19 – 2nd April ‘19
(1) Annual fee of Rs. 500 – On 5th March ‘19
(2) Applicable taxes of Rs. 90 – On 5th March ‘19
(3) Online Purchase of Rs. 6000 – On 15th March ‘19
Assuming no previous balance carried forward from the 2nd March 2019 statement, the cardholder will get his
2nd April statement showing Rs. 6,590 transactions. The cardholder needs to make payment against the
outstanding by 22nd April 2019, i.e. 20 days from the Statement Date, for anything between the entire amount
or Minimum Amount Due.
Assuming the cardholder makes the payment of Minimum Amount Due of Rs. 415, (5% of Total outstanding)
+ applicable taxes on 22nd April 2019, rounded off to nearest decimal point, finance charges would be levied
at the effective rate and added to the total outstanding. Considering the effective rate of 3.50% p.m., finance
charge calculation will be done as follows:
On the balance of Rs. 500 (5th March to 22nd April) for 48 days:
(3.50*12)*(48/365)*500/100= Rs. 27.62
On the applicable taxes of Rs. 90 (5th March to 22nd April) for 48 days: (3.50*12)*(48/365)*90/100= Rs.4.97
On the balance of Rs. 6000 (15th March to 22nd April) for 38 days: (3.50*12)*(38/365)*6000/100= Rs. 262.36
On the balance of Rs. 6,175 (22nd April to 2nd May) for 11 days: (3.50*12)*(11/365)*6175/100= Rs. 78.16
Total Interest charged = Rs. 373.10
Sum of Outstanding purchase amount, Interest charges, Fees and Charges, if any, and applicable taxes would
reflect as the Total amount due in the statement dated 2nd May assuming the card holder does not make any
transactions between 3rd April ‘19 – 2nd May ‘19.
If the cardholder keeps making the Minimum Amount Due (5%) payment every month and also keep paying
the interest amount he would clear the outstanding in 20 months (100%/ 5% = 20).
If the Cardholder makes partial or no payment of Total amount due(TAD) before Payment due date(PDD); i.e.
the Customer has outstanding balance from previous months and in the current month, full payment of Total
amount due is made before Payment due date then Finance charges will be levied on the closing balance till
the payment date.
Example 4: Card Statement date – 2nd of every month.
Transactions done between 3rdDec’18 – 2nd Jan’19
1) Retail Purchase of Rs. 500 – On 15thDec’18
2) Online Purchase of Rs.600 – On 20th Dec’18
Assuming no previous balance carried forward from the 2nd December 2018 statement, the cardholder will get
his 2nd Jan statement showing Rs. 1100 transactions and Total amount due of Rs. 1100. The cardholder
needs to make payment against the outstanding by 22nd Jan 2019, i.e. 20 days from the Statement Date, for
anything between the entire amount or Minimum Amount Due.
Assuming the cardholder makes partial payment of Rs. 500, on 22nd- Jan 2019, finance charges would be
levied at the effective rate and added to the total outstanding. Considering the effective rate of 3.50% p.m.,
finance charge calculation will be done as follows
On the balance of Rs. 500 (15th Dec to 22ndJan) for 38 days: (3.50*12) * (38/365) *500/100 = Rs. 21.86 On
the balance of Rs. 600 (20th Dec to 22nd Jan) for 33 days: (3.50*12) * (33/365) *600/100 = Rs. 22.78 On the
balance of Rs 600(22nd Jan to 2nd Feb) for 12 days (3.50*12) * (12/365) *600/100 = Rs. 8.28Total Interest
42
Inside Book 9.5x9.75
Charged = Rs. 52.93
Transactions done between 3rdFeb’19 – 2ndMar’19
1) Beginning balance of Rs. 652.93 – On 3rdFeb’19
2) Retail Purchase of Rs. 1000 – On 5thFeb’19
3) Online Purchase of Rs. 3000 – On 15thFeb’19
Assuming previous balance of Rs. 652.93 carried forward from the 2nd Feb 2019 statement, the cardholder
needs to make payment against the outstanding by 22nd Feb 2019, i.e. 20 days from the Statement Date, for
anything between the entire amount or Minimum Amount Due.
Assuming Cardholder makes complete payment by 15th Feb i.e. within Payment due date. Considering the
effective rate of 3.50% p.m., finance charge calculation will be done as follows:
On the Balance of Rs. 652.93 (3rdFeb – 15thFeb) for 12 days: (3.50*12) *(12/365) * 652.93/100 = Rs. 9.02
Total Interest Charged = Rs. 9.02
Sum of Outstanding purchase amount, Interest charges, Fees and Charges, if any, and all applicable taxes
would reflect as the Total amount due in the statement dated 2nd March.
G. Late Payment Charges
Late Payment charges will be applicable if Minimum Amount Due is not paid by the payment due date.
NIL for Total Amount Due from Rs.0-Rs.500
Rs.400 for Total Amount Due greater than Rs.500 & up to Rs.1,000
Rs.750 for Total Amount Due greater than Rs.1,000 & up to Rs.10,000
Rs.950 for Total Amount Due greater than Rs.10,000 & up to Rs.25,000
Rs.1,100 for Total Amount Due greater than Rs.25,000 & up to Rs.50,000
Rs.1,300 for Total Amount Due greater than Rs.50,000
An additional Late Payment Charge of Rs. 100 will be levied on missing payment of Minimum Amount
Due (MAD) by the due date for two consecutive cycles. This charge will continue to be levied for every
payment cycle until the MAD is cleared.
Example 1 - Card Statement date – 2nd of every month.
Transaction done between 3rd Jan’16 – 2nd Feb’16
(1) Retail Purchase of Rs. 5000 – On 5th Jan’16
(2) Online Purchase of Rs. 5000 – On 15th Jan’16
Assuming no previous balance carried forward from the 2nd Jan 2016 statement, the cardholder will get his
2nd Feb statement showing Rs. 10,000 transactions. The cardholder needs to make payment against the
outstanding by 22nd Feb 2016, i.e. 20 days from the Statement Date, for anything between the entire amount
or Minimum Amount Due.
If the cardholder does not make the payment of the Minimum Amount Due or more by 22nd Feb 2016, he
would be charged a Late Payment Charge of Rs. 750 (Rs. 750 for greater than Rs.1000 & up to Rs. 10,000).
Example 2 - Card Statement date – 2nd of every month.
Transaction done between 3rd Feb’16 – 2nd Mar’16
1. Retail Purchase of Rs. 2000 – On 8th Feb’16
2. Online Purchase of Rs. 2500 – On 19th Feb’16
Assuming no previous balance carried forward from the 2nd Feb 2016 statement, the cardholder will get his
2nd March statement showing Rs. 4500 transactions. The cardholder needs to make payment against the
outstanding by 22nd March 2016, i.e. 20 days from the Statement Date, for anything between the entire
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Inside Book 9.5x9.75
amount or the Minimum Amount Due.
If the cardholder does not make any payment by 22nd March 2016, he would be charged a Late Payment
Charge of Rs. 750 (Rs. 750 for greater than Rs.1000 & up to Rs. 10,000)
H. Over Limit Fees
As a service gesture SBI Card may approve certain transactions attempted by the cardholder which are over
and above the credit limit, please note that if the outstanding amount exceeds the credit limit, an over-limit fee
of 2.5 % of the over-limit amount or Rs. 600, whichever is higher will be levied. Over-limit status may also be
applied because of fees and/or interest charges.
I. Payment Dishonor Fees
In case of a Payment Dishonor, cardholder will be charged payment dishonor fee of 2% of Payment Amount
subject to minimum charges of Rs. 500
J. Other charges:
• Card Replacement Fee: Rs. 100/- – Rs. 250/- (Rs. 1,500/- for Aurum)
• Cheque Payment Fee: Rs 100
• Statement Retrieval Fee: Rs 100/- per statement for statements more than 2 months' old
Foreign Currency Transaction fee: 3.5% (For all cards except ELITE & Aurum) and 1.99%(For ELITE & Aurum
Cardholders only)
The exchange rate used to convert Foreign Currency transaction into INR will be determined by
VISA/MasterCard, as the case may be, basis the exchange rates governed by them on the date the
transaction is settled with SBI Card, which may not be the same date on which the transaction was made. The
Foreign currency transaction fee will be applied on the INR converted amount shared by VISA/MasterCard.
W.e.f. 01 Jul 2022, Foreign Currency Transaction fee will not be applicable on transaction refunds.
• Dynamic & Static Currency Conversion Markup Fee: 3.50% (For all cards except ELITE & Aurum) and 1.99%
(For ELITE & Aurum Cardholders only) (Only for transactions greater than or equal to Rs. 1,000)
All transaction carried out in Indian Currency at an international location or at merchants which are located in
India but registered overseas.
W.e.f. 01 Jul 2022, Dynamic & Static Currency Conversion Markup fee will not be applicable on transaction
refunds.
• Rewards Redemption Fee: Rs. 99 (On Gifts, Statement Credit & Specific Vouchers Only)
K. Overdue Finance Charges:
The Cardholder will be charged a revised interest rate of 3.65% per month (43.8 per annum) if the Minimum
Amount Due is not paid by the due date twice in a 12-month period. This revised rate will be applicable for a
period of 12 months before it is reviewed again. When the Minimum Amount Due or more is paid by the due
date for at least 11 times in the next 12 months, the interest rate charged will be revised back to the original
rate applicable. This change is valid only for unsecured retail cards except Shaurya SBI Card.
Below illustrations will explain how the interest is calculated:
Assume that the Minimum Amount Due has not been paid by the due date twice in last 12-month period.
Hence, the interest rate will be revised from regular 3.50% p.m. (42% APR) to the revised interest rate of
3.65% p.m. (43.8% APR). Previous dues are paid in full and there is no amount outstanding in the Card
Account.
Illustration 1:
44
Inside Book 9.5x9.75
Statement Date: 1st May, 2022, Due Date: 21st May, 2022
Retail Purchase of Rs.5,000 on 20th April, 2022
Retail Purchase of Rs.10,000 on 25th April, 2022
On 1st May, the statement is generated with Total Amount Due (TAD) of Rs.15,000 and Minimum Amount Due
(MAD) of Rs. 750
Payment Due Date is on 21st May 2022
Retail Purchase of Rs. 2,000 on 29th May 2022
Considering the effective rate of 3.65% p.m., finance charge calculation for 1st June 2022 statement will be
done as follows:
On Retail Purchase of Rs.5,000 for 12 days (20th April to 1st May): (3.65*12)*(12/365)*5000/100 = Rs.72
On Retail Purchase of Rs.10,000 for 7 days (25th April to 1st May): (3.65*12)*(7/365)*10000/100 = Rs.84
On Total Amount Due of Rs.15,000 for 31 days (2nd May to 1st June): (3.65*12)*(31/365)*15000/100 = Rs.558
On Retail Purchase of Rs. 2,000 for 4 days (29th May to 1st June): (3.65*12)*(4/365)*2000/100 = Rs.9.6
Thus the total interest charged on 1st June 2022 will be Rs. 723.60 plus applicable taxes (Late Payment
charges will also be applicable here).
Illustration 2:
Statement Date: 2nd March, 2022, Due Date: 22nd March, 2022
Card Statement date – 2nd of every month.
Transaction done between 3rd March 2022 – 2nd April 2022
Annual fee of Rs. 500 on 5th March 2022
Applicable taxes of Rs. 90 on 5th March 2022
Online Purchase of Rs. 6000 on 15th March 2022
On 2nd April, the statement is generated with Total Amount Due (TAD) of Rs.6,590 and Minimum Amount Due
(MAD) of Rs. 415
Payment Due Date is on 22nd April 2022
Assuming the cardholder makes the payment of Minimum Amount Due of Rs. 415, on 22nd April 2022,
rounded off to nearest decimal point, finance charges would be levied at the effective rate and added to the
total outstanding.
Considering the effective rate of 3.65% p.m., finance charge calculation for 2nd May 2022 statement will be
done as follows:
On the balance of Rs. 500 (5th March to 22nd April) for 49 days: (3.65*12)*(49/365)*500/100= Rs. 29.4
On the applicable taxes of Rs. 90 (5th March to 22nd April) for 49 days: (3.65*12)*(49/365)*90/100= Rs.5.29
On the balance of Rs. 6000 (15th March to 22nd April) for 39 days: (3.65*12)*(39/365)*6000/100= Rs. 280.8
On the balance of Rs. 6,175 (22nd April to 2nd May) for 10 days: (3.65*12)*(10/365)*6175/100= Rs. 74.1
Thus the total interest charged on 2nd May 2022 will be Rs. 389.59 plus applicable taxes (Late Payment
charges will also be applicable here).
Sum of Outstanding purchase amount, Interest charges, Fees and Charges, if any, and applicable taxes would
reflect as the Total amount due in the statement dated 2nd May assuming the card holder does not make any
transactions between 3rd April 2022 – 2nd May 2022.
If the cardholder keeps making the Minimum Amount Due (5%) payment every month and also keep paying
the interest amount he would clear the outstanding in 20 months (100%/5% = 20).
Assuming that the cardholder clears the MAD payment within the due date 11 times in the 12 months post
interest rate revision, the interest rate will revert to the original rate of 3.5% per month (42% per annum). For
45
illustrations of calculation at this rate, please refer to Section F (‘Finance Charges’) of the Most Important
Terms & Conditions
Assuming that the cardholder misses the MAD payment more than once in the next 12 months post APR
revision, the interest rate will continue to remain at 3.65% per month (43.8% per annum) for another 12
months.
2. *LIMITS
Credit Limit and Cash Limit are assigned to Cardholders based on internal SBICPSL credit criteria (Add-On
cardholders share the same limits as that of the Primary Account Holder). These limits are communicated to
the cardholder at the time of card delivery. The Credit Limit and Cash Limits are communicated to the
Cardholder in every statement. The Available Credit Limit (i.e. the Credit Limit available for use) at the time of
the statement generation is provided as a part of the statement. SBICPSL will review the Cardholder account
periodically, and increase or decrease the Cardholder credit limit based on internal criteria. Cardholders
seeking to have their credit limit increased can do so by writing to SBICPSL and providing financial documents
declaring their income. SBICPSL, at it's sole discretion and based on such new documents provided, may
increase the Credit Limit of the Cardholder.
3. *BILLING AND STATEMENT
a) SBICPSL will send the Cardholder a monthly statement showing the payments credited and the
transactions debited to the Cardholder's Account since the last statement, provided the card has been active
during the said period. SBICPSL will either mail a statement of transactions in the card account to the mailing
address it has on record, or send a statement through email to the email id on record, on a pre-determined
date.
b) Credit Cards offer the Cardholder a revolving credit facility. The Cardholder may choose to pay only the
Minimum Amount Due printed on the statement and such payment should be sent before the Payment Due
Date, which is also printed on your statement. The balance outstanding can be carried forward to subsequent
statements. The Cardholder can also choose to pay the Total Amount Due or any part of the amount above the
Minimum Amount Due. Any unpaid Minimum Amount Due of the previous statements will be added to the
Cardholders Current Minimum Amount due in addition to the outstanding exceeding the Cardholders Credit
Limit.
Minimum Amount due shall be 5% of outstanding amount or Rs. 200 (whichever is greater) plus all applicable
taxes and EMI (only in case of EMI based products). Overlimit (OVL) amount shall also be included in the MAD
in case cash or credit limit is exceeded. Any unpaid MAD of the previous statements, if any, shall also be
included in the Minimum Amount Due.
c) Payments made towards the card outstanding are acknowledged in subsequent statements.
Any dispute regarding input tax credit or any other matter pertaining to taxes shall be communicated to
Credit Card Issuer within 30 days from the date of issuance of the Statement
d) Payments received against the Cardholder's card outstanding will be adjusted against G.S.T., all Minimum
Amount Due (which is inclusive of all applicable taxes + EMI on Loan plans + 5% of Total Outstanding), Fees
& Other Charges, Interest charges, Balance Transfer Outstanding, Purchase Outstanding and Cash Advance
in that order.
Card Holder would be responsible for providing correct and timely information for enabling Credit Card Issuer
46
Inside Book 9.5x9.75
to undertake appropriate GST compliances which would in turn enable card holder to take input tax credit of
supplies made by the Credit Card Issuer. Card issuer shall not be responsible for any loss of input tax credit
or delay in availment of input tax credit to the card holder on account of incorrect information
provided by card holder or due to any act or omission by card holder.
e) Payments towards the Card account may be made in any of the following ways:
By logging onto www.sbicard.com and using Paynet option to make payment through netbanking or your SBI
ATM cum debit card.
By mailing a Cheque or draft to the mailing address provided in the reverse of the statement.
By dropping a Cheque or draft into any of the SBI Card drop boxes placed in your city or in designated State
Bank of India branches.
The Cheque/draft should be made payable to “SBI Card Number xxxxxxxxxxxxxxxx”.
NACH: Payments can be made through the National Automated Clearing (NACH) in select cities.
f) SBI Card Offers various mode of making payments of bill outstanding, the same is illustrated at the back of
the monthly statement and SBI card website.
Any advance received from card holder shall treated as being an advance towards future spends and not
against any charges/fees.
g) Billing Disputes: All contents of statements will be deemed to be correct and accepted by the Cardholder
unless within 25 days of the Transaction Date the Cardholder informs SBICPSL of any discrepancies, and
these discrepancies are found to be true by SBICPSL. On receipt of such information, SBICPSL may reverse
the charge on temporary basis. If on completion of subsequent investigations, the liability of such charges is to
the Cardholder's account, the charge will be reinstated in a subsequent statement.
h) Customer Grievance Redressal: All grievance escalations should be marked to the Nodal Officer, at PO Bag
28 - GPO, New Delhi - 110001 or e-mail at [email protected]
i) Contact Particulars:
From All Phones : 39 02 02 02 ( Prefix STD code of your city while calling from mobile)
or 1860 180 1290/1860 500 1290/1800 180 1290
For SBI Railway Credit Card: Contact SBI Railway Credit Card Helpline from anywhere in India
From All Phones : 39 02 12 12 ( Prefix STD code of your city while calling from mobile) From BSNL/MTNL :
1800 180 1295/1860 500 1295
Correspondence: Through mail, by writing to The Manager - Customer Services, SBI Cards and Payment
Services Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City Gurugram-122002
(Haryana) India www.sbicard.com or at PO Bag 28 - GPO, New Delhi - 110001
Through email by writing in at [email protected]
j) No merchant refund/cashback/credit due to transactions converted to EMI / cancelled transactions /
reversals / promotional cashback will be considered as a payment towards the outstanding of the card.
k) SMA & NPA
• Special Mention Accounts (‘SMA’):
In furtherance to Regulatory requirements, SBI Card is required to identify incipient stress in the account by
47
Inside Book 9.5x9.75
creating a sub-asset category viz. ‘Special Mention Accounts (‘SMA’)” with the three sub-categories as given
in the table below.
Credit cards are treated as “Loans other than revolving facilities”.
SMA Sub-categories Basis for classification [Principal or interest payment or any other amount wholly
or partly overdue]
SMA – 0 Upto 30 days from Payment Due Date (‘PDD’).
SMA – 1 More than 30 days &upto 60 days from PDD
SMA – 2 More than 60 days &upto 90 days from PDD
Example regarding classification of SMA:
If Payment Due Date (‘PDD’) of a Credit Card account is 31st March 2021, and ’Minimum Amount Due (‘MAD’)
is not received before this date then after the due date, the account will be mentioned as SMA – 0.
If the account continues to remain overdue beyond 30 days from PDD i.e., beyond 30th April 2021 then this
account shall get tagged as SMA-1.
Similarly, if the account continues to remain overdue, beyond 60 days from PDD i.e., beyond 30th May 2021
then this account shall get tagged as SMA – 2.
• Non-Performing Asset (‘NPA’):
A credit card account will be treated as non-performing asset (‘NPA’) if the Minimum Amount Due, as
mentioned in the statement, is not paid fully within ninety (90) days from the PDD mentioned in the statement.
Further, any account where a settlement or restructuring arrangement has been availed will be classified as
NPA. An account continues to be classified as NPA till the entire arrears of interest and principal are paid.
Settlement and restructured accounts do not qualify for an upgrade. Finally, if any customer has even one
credit card with SBICard tagged as NPA, all cards of the customer will be classified as NPA.
Example regarding classification of an account as NPA:
If Payment Due Date (‘PDD’) of a Credit Card account is 31st March 2021, and Minimum Amount Due as
mentioned in the statement has not been fully paid by the customer within a period of 90 days from the PDD
i.e., till 29th June 2021, then the lender shall consider the credit card account as NPA.
4. *-DEFAULT
In the event of default, the Cardholder will be sent reminders from time to time for settlement of any
outstanding on the card account, by post, fax, telephone, e-mail, SMS and/or engage third parties to remind,
follow up and collect dues. Any third party so appointed, shall adhere fully to the code of conduct on debt
collection.
Before reporting default status of a credit card holder to a Credit Information Company which has obtained
Certificate of Registration from RBI and of which the SBICPSL is a member, we will provide a months' notice
to the card holder.
It may further be noted, that if a card holder, post being reported as defaulter, clears his/her dues, then
SBICPSL would withdraw the defaulter status from the Credit Information Company. Such changes may take
48
Inside Book 9.5x9.75
45-60 days to reflect in customer's credit report.
Terms and Conditions governing Credit Card facilities shall be applicable to the Supplementary /Add on
Cardholder as well.
SBICPSL submits the Cardholder's data to a Credit Information Company every month in the prescribed
format. Credit Information Company uploads the submitted data onto their server within 30 days' time.
The total Outstanding on the Card account, together with the amount of any Charges effected but not yet
charged to the Card Account, will become immediately due and payable in full to SBICPSL on bankruptcy or
death of the Primary Cardholder, and the Card Account shall immediately stand cancelled. The Primary
Cardholder's estate will be responsible for settling any Outstanding on the Card Account and should keep
SBICPSL indemnified against all costs, including legal fees and expenses incurred in recovering such
Outstanding. Pending such repayments, SBICPSL will be entitled to continue to levy finance charges at its
prevailing rates.
5 TERMINATION/REVOCATION OF THE CARDHOLDERSHIP
a) The Cardholder may end the Agreement at any time by writing to SBICPSL or calling in to the SBI Card
Helpline, and by cutting the card(s) diagonally. All the cards including the add-on cards will be terminated basis
the written request. In case a Cardholder having negative Rewards Point Balance at the time of voluntary
closure, then the equivalent value of such negative reward points will be automatically converted to statement
debit and is required to be paid by the Cardholder along with any other dues. Termination will be effective after
payment of all amounts outstanding on the card account. No annual, joining or renewal fees shall be refunded
on a pro-rata basis.
Example – Negative Reward Point Balance at the time of voluntary closure : -1000
Upon voluntary closure, -1000 negative Reward Point balance will be automatically converted to statement
debit of Rs 250 i.e. 1000 Negative Reward Points X Rs 0.25 per Reward Point (this conversion value may vary
for different card variants). This amount will be charged to the Cardholder account and is required to be paid
by the Cardholder along with any other dues.
b) SBICPSL may also restrict, terminate or suspend the use of The Cardholder Account at any time without
prior notice if SBICPSL reasonably believe it necessary for business or security reasons and/ Or at the request
of any law enforcement agency, and/or any government authority and/or under the laws & regulations which
apply to SBICPSL & its customer.
SBICPSL can suspend the facility on the Credit Card, if the Cardholder defaults on the payment due or
exceeds the credit limit extended. The Card must not be used after the Agreement ends or while use of Card
Account is suspended.
c) In such a situation, the Cardholder must (subject to any default or other notice required by law) immediately
pay SBICPSL the total outstanding Balance on the Account. This includes all amounts due to SBICPSL under
the Agreement, including all transactions and other amounts not yet charged to the Account. The Cardholder
Account will not be considered as closed until the Cardholder has paid all such due amounts.
6. LOSS/THEFT/MISUSE OF CARD
a) The Cardholder should contact SBICPSL as soon as possible at the SBI Card Helpline if the Primary or any
Additional credit card is misplaced, lost, stolen, mutilated, not received when due or if he/she suspects that the
49
50
credit card is being used without the Cardholder's permission. Once a card is reported lost, it should not, under
any circumstance be used if found by the Cardholder subsequently, and the Cardholder should cut the card
diagonally in half.
· The Cardholder can also block the card instantly either on IVR or our website www.sbicard.com or through
SMS based service
· To block your lost/stolen card throughSMS, just SMS BLOCK XXXX to 5676791 from your registered mobile
number. (XXXX = Last 4 digits of your Card number). If you do not receive a confirmation SMS within 5 minutes
of your request, please do not consider the card to have been blocked. Please call up the help line to get your
card blocked immediately and to avoid any misuse.
b) SBICPSL is not liable or responsible for any transactions incurred on the card account prior to the time of
reporting of the loss of the card to SBICPSL and the Cardholder will be wholly liable for the same. In addition
to notifying SBICPSL about the loss or theft of the Card, the Cardholder must report any theft of the Credit
Card(s) to the Police and lodge an FIR.The Cardholder will, however, be liable for all losses when someone
obtains and misuses the Card or PIN with the Cardholder's consent, or the consent of an Additional
Cardholder.
c) As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Customer Protection - Limiting Liability of
Customers in Unauthorised Electronic Banking Transactions, a policy is designed to ensure customer
protection relating to unauthorized credit card transactions. The same is updated on SBI Card’s website under
“Customer Grievance Redressal Policy”. The policy is based on the principles of transparency and fairness in
treatment of customers
d) If the Cardholder has acted fraudulently the Cardholder will be liable for all losses. If the Cardholder acts
without reasonable care, the Cardholder may be liable for all losses incurred. This may apply if the Cardholder
fails to follow the safeguards as specified by SBICPSL.
e) SBICPSL may, without referring to the Cardholder or any Additional Cardholder, give the police or other
relevant authorities any information that SBICPSL considers relevant about the loss, theft or misuse of a Card
or PIN.
f) Changes in contact details including mobile number, of your credit card account would be intimated to your
new as well as preceding contact details in the system. It is advised to keep your current contact details
including mobile number updated in our records.
g) “SBI Card offers complimentary lost/stolen card insurance cover on certain cards. The said insurance is
provided by ICICI Lombard General Insurance Company Limited or any other insurance Company as may be
decided by SBI Card from time to time. ICICI Lombard General Insurance Company Limited is responsible for
any claim settlement in this regard and SBI Card shall not be responsible for any dispute arising due to claim
settlement. For further details on Insurance terms & conditions, Cardholders are advised to go through the
brochure in the welcome kit or refer the www.sbicard.com.”
7. DISCLOSURE
The Credit Information Company is an initiative of the Government of India and the Reserve Bank of India
(RBI) to improve the functionality and stability of the Indian financial system. This is in line with RBI's efforts to
provide an effective mechanism for exchange of information between banks and financial institutions, thereby
enabling cardholders to avail of better credit terms from various institutions.
The Cardholder acknowledges that SBICPSL is authorized to share cardholder information to a Credit
Information Company (that has obtained Certificate of Registration from RBI).
SBICPSL shall provide information relating to repayment record of the cardholder to a Credit Information
51
Table (A): Krishak Unnati SBI Card
• Please note that the following fees and charges are not applicable for Krishak Unnati SBI Card: Cash
Advance Fee (No Cash Limit Allocated), Forex Markup (International usage not allowed), Cash
Payment Fee, Finance Charges, Late Payment Charges, Payment Dishonor Fee, Card Replacement
Fee, Cheque Payment Fee, Cheque Pickup Fee, Statement Retrieval Fee, Overlimit Fee, Reward
Redemption Fee. Surcharges and other duties (along with applicable taxes) will be applicable.
• This Card does not offer Cardholder a revolving credit facility. Cardholder has to pay Total Amount
Due printed on the Statement.
Company within a period of 45 – 60 days.
In the event of a dispute, SBICPSL will make suitable amends to the reporting procedure before reporting the
card holder as defaulter. However it may also be noted that such disclosure/release of information would be
contingent on time available to investigate and settle such disputes raised.
The Cardholder further acknowledges that SBICPSL is authorized to share Cardholder information, including
default in payments with Financial Institution, employer and to other third parties engaged by SBICPSL for
proper operation of card accounts, verification and other administrative services.
SBICPSL may also share Cardholder information with any parent, subsidiary, affiliate or associate of
SBICPSL, for the purposes of marketing and offering various products and services of SBICPSL or its group
companies, subsidiaries, affiliates and/or associates.
SBI Card Most Important Terms and Conditions are also available at www.sbicard.com
Important Regulatory information
- The Card is valid for use both in India as well as abroad. It is, however, not valid for making foreign currency
transactions in Nepal and Bhutan.
- Usage of the Card for transacting outside India must be made in accordance with applicable law including the
Exchange Control Regulations of the RBI and the Foreign Exchange Management Act, 1999. Foreign
exchange trading through internet trading portals is not permitted. In the event of any violations or failure to
comply, you may be liable for penal action. You should consult your Authorized Dealer (AD) regarding your
Foreign Exchange Entitlement.
- If you have any credit balance on the credit card account, SBI Card has the right to return this credit balance
to you.
- Please do not use credit cards for making remittances/payments towards capital account transactions such
as investment in overseas entities or setting up of entities overseas as it is not a permissible method of funding
under RBI’s Master Direction - Direct Investments by Residents in Joint Venture/ Wholly Owned Subsidiary
abroad.
- As per RBI Master Circular- Master Circular on Miscellaneous Remittances from India facilities for Residents,
use of Credit Card is prohibited for purchase of prohibited items like lottery tickets, banned or proscribed
magazines, participation in sweepstakes, payment for call-back services, etc., since no drawal of foreign
exchange is permitted for such items/activities. Please refer Master Circular on Miscellaneous Remittances
from India facilities for Residents for more details.
8. *SCHEDULE OF CHARGES
Fees
Annual Fee (one time) Upto Rs. 9,999
Renewal Fee (per annum.) Upto Rs. 9,999
Add on Fee (p.a.) Nil
Extended Credit
Interest Free Credit Period 20-50 days (applicable only on retail purchases and if previous
month's outstanding balance is paid in full)
Finance Charges 3.50% p.m. (42% p.a.) for unsecured cards; 2.75% p.m. (33% p.a.) for
Secured cards; Revised from 2.5% p.m. (30% p.a.) to 2.75% p.m. (33%
p.a.) for Shaurya & Defence Cards, w.e.f. 01 Nov 2021
Minimum Finance Charges Rs.25
Overdue Finance Charges 3.65% per month (43.8% p.a.) if the Minimum Amount Due is not paid by the
due date twice in a 12-month period (except for Secured & Shaurya cards)
Minimum Amount Due 5% of Total Outstanding (Min. Rs. 200) + all applicable taxes + EMI
(in case of EMI based products)+OVL amount (if any)
Cash Advance
Cash Advance Limit Upto 80% of Credit Limit (Max. 12K / day for Gold and
Titanium& 15K / day for Platinum Cards and Signature/World Cards)
Free Credit Period Nil
Finance Charges 3.50% p.m. (42% p.a.) for unsecured cards; 2.75% p.m. (33% p.a.) for
Secured cards; Revised from 2.5% p.m. (30% p.a.) to 2.75% p.m. (33%
p.a.) for Shaurya & Defence Cards, w.e.f. 01 Nov 2021
The above-mentioned charges will be applicable from the date of Cash
withdrawal.
Minimum Finance Charges Rs.25
Overdue Finance Charges 3.65% per month (43.8% p.a.) if the Minimum Amount Due is not paid by the
due date twice in a 12-month period (except for Secured & Shaurya cards)
Cash Advance Fees
SBI ATMs/Other Domestic ATMs 2.5% of transaction amount (subject to a min. of Rs. 500)
International ATMs 2.5% of transaction amount (subject to a minimum of Rs. 500)
Other Charges & Fees
Cash Payment fee Rs. 250
Payment Dishonor fee 2% of Payment amount(subject to a minimum of Rs. 500)
Statement Retrieval Rs.100 per Statement (>2 months old)
Cheque Payment Fee Rs 100
Late Payment NIL for Total Amount Due from Rs.0-Rs.500
Rs.400 for Total Amount Due greater than Rs.500 & up to Rs.1,000
Rs.750 for Total Amount Due greater than Rs.1,000 & up to Rs.10,000
Inside Book 9.5x9.75
52
Inside Book 9.5x9.75
53
Rs.950 for Total Amount Due greater than Rs.10,000 & up to Rs.25,000
Rs.1,100 for Total Amount Due greater than Rs.25,000 & up to
Rs.50,000
Rs.1,300 for Total Amount Due greater than Rs.50,000
Additional Late Payment Charge Rs. 100
Overlimit 2.5% of Overlimit Amount (subject to a minimum of Rs. 600)
Card Replacement Rs. 100 - Rs. 250 (Rs. 1500 for Aurum)
Emergency Card Replacement Actual cost (subject to a minimum of $175 for VISA and $148 for
(When Abroad) Mastercard)
Foreign Currency Transaction Conversion mark up: 3.5% For All Cards (Except ELITE & Aurum) and
1.99% (For ELITE & Aurum Cardholders Only).
W.e.f. 01 Jul 2022, conversion markup fee will not be applicable on
transaction refunds.
Dynamic & Static Currency Markup: 3.5% For All Cards (Except ELITE & Aurum) and 1.99% (For
Conversion Transaction ELITE & Aurum Cardholders Only). W.e.f. 01 Jul 2022, markup fee will not
be applicable on transaction refunds.
Rewards Redemption Fee Rs. 99 (On Gifts, Statement Credit & Specific Vouchers Only)
Priority Pass Lounge Charges All Airport Lounge visits within India through the Priority Pass Program will
be charged with an usage fee of $27 per visit + applicable taxes.
All Airport Lounge visits outside India through the Priority Pass Program,
after exhausting the complimentary visits, will be charged with an usage
fee of $27 per visit + applicable taxes. For more details, please visit
sbicard.com
All guests being accompanied by the SBI Cardholder having the Priority
Pass, to visit the Airport Lounge will be charged with an usage fee of $27
per visit + applicable taxes.
Surcharge
Railway Tickets - Railway Counters Rs. 30 + 2.5% of transaction amount
Railway Tickets - www.irctc.co.in 1% of transaction amount + all applicable taxes
Petrol & all products/services sold 1% of transaction value with minimum fee of Rs. 10 (excluding all applicable
at petrol pumps taxes wherever applicable + other charges) for single transaction spends
between Rs.500 and Rs.4000 for SBI Card ELITE & Platinum Cards;
Rs.500 and Rs.3000 for all other cards.
Maximum surcharge waiver of Rs.250 per statement cycle per credit card
account for SBI Card ELITE & Platinum Cards; Rs.100 per credit card
account for all other cards
Payment of Customs duty 2.25% of transaction amount (subject to a minimum of Rs. 75)
All taxes would be charged as applicable on all the above Fees, Interest & Charges.
“Applicable Taxes” (for Statements issued on or after 1st July, 2017) means:
• For the cardholders having state of residence in the records of SBI Card on the statement date as
“Haryana” - Central Tax @ 9% and State Tax @ 9%
• For the cardholders having state of residence in the records of SBI Card on the statement date as other
than “Haryana” - Integrated Tax @ 18%
All payments made for a cardholder account will be settled in the order of G.S.T., Minimum Amount Due
(which is inclusive of all applicable taxes + EMI on EMI based products + 5% of Total Outstanding),Fees &
Other Charges, Interest charges, Balance Transfer Outstanding, Purchase Outstanding and Cash Advance.
*Krishak Unnati SBI Card customers, please refer table (A) for schedule of charges as afore-mentioned
payment hierarchy is not applicable to your card.
Your continued usage of the card will be deemed as acceptance of these amendments.
SBI Card Helpline
From BSNL/MTNL lines 1860 180 1290/1860 500 1290
From All Other Lines 39 02 02 02
All information in this communication is correct as per MAY 2022 and is subject to change at the discretion of
SBICPSL.
SBI Card Most Important Terms and Conditions are also available at www.sbicard.com
54
Rs.950 for Total Amount Due greater than Rs.10,000 & up to Rs.25,000
Rs.1,100 for Total Amount Due greater than Rs.25,000 & up to
Rs.50,000
Rs.1,300 for Total Amount Due greater than Rs.50,000
Additional Late Payment Charge Rs. 100
Overlimit 2.5% of Overlimit Amount (subject to a minimum of Rs. 600)
Card Replacement Rs. 100 - Rs. 250 (Rs. 1500 for Aurum)
Emergency Card Replacement Actual cost (subject to a minimum of $175 for VISA and $148 for
(When Abroad) Mastercard)
Foreign Currency Transaction Conversion mark up: 3.5% For All Cards (Except ELITE & Aurum) and
1.99% (For ELITE & Aurum Cardholders Only).
W.e.f. 01 Jul 2022, conversion markup fee will not be applicable on
transaction refunds.
Dynamic & Static Currency Markup: 3.5% For All Cards (Except ELITE & Aurum) and 1.99% (For
Conversion Transaction ELITE & Aurum Cardholders Only). W.e.f. 01 Jul 2022, markup fee will not
be applicable on transaction refunds.
Rewards Redemption Fee Rs. 99 (On Gifts, Statement Credit & Specific Vouchers Only)
Priority Pass Lounge Charges All Airport Lounge visits within India through the Priority Pass Program will
be charged with an usage fee of $27 per visit + applicable taxes.
All Airport Lounge visits outside India through the Priority Pass Program,
after exhausting the complimentary visits, will be charged with an usage
fee of $27 per visit + applicable taxes. For more details, please visit
sbicard.com
All guests being accompanied by the SBI Cardholder having the Priority
Pass, to visit the Airport Lounge will be charged with an usage fee of $27
per visit + applicable taxes.
Surcharge
Railway Tickets - Railway Counters Rs. 30 + 2.5% of transaction amount
Railway Tickets - www.irctc.co.in 1% of transaction amount + all applicable taxes
Petrol & all products/services sold 1% of transaction value with minimum fee of Rs. 10 (excluding all applicable
at petrol pumps taxes wherever applicable + other charges) for single transaction spends
between Rs.500 and Rs.4000 for SBI Card ELITE & Platinum Cards;
Rs.500 and Rs.3000 for all other cards.
Maximum surcharge waiver of Rs.250 per statement cycle per credit card
account for SBI Card ELITE & Platinum Cards; Rs.100 per credit card
account for all other cards
Payment of Customs duty 2.25% of transaction amount (subject to a minimum of Rs. 75)
55
Terms & Conditions - Usage of SBI Card on Token Requestors
Applicable to Mobile Credit Card stored in the SBI Card App/Token Requestor mobile application of your Eligible Device, for making following type
of transactions, wherever applicable: (1) Tap to Pay NFC enabled POS Transactions (2) Scan & Pay Bharat QR code based Payments at online &
offline merchants (3) Payments on services built within Token Requestor mobile application (4) Online Payments at several Online Merchants.
IMPORTANT – Before you store and use your Mobile Credit Card, please read these Terms and Conditions, MITC and the Cardholder Agreement
carefully. By storing and using your Mobile Credit Card, you will be considered to have accepted these Terms and Conditions, MITC and the
Cardholder Agreement and will be bound by them. The terms used in these Terms and Conditions are defined at the end.
1. Terms and Conditions supplement Cardholder Agreement
(a) The Cardholder Agreement applies to your Mobile Credit Card as well. References in the Cardholder Agreement to "Card" and "Card
Transactions" include your Mobile Credit Card and your Mobile Credit Card Transactions respectively.
(b) These Terms and Conditions supplement the MITC, Cardholder Agreement and, together, they govern your Mobile Credit Card. If there is
any inconsistency between the provisions of these Terms and Conditions and the provisions of the Cardholder Agreement for usage of SBI
Card on token requestor/for the purpose of tokenisation, the provisions of these Terms and Conditions shall prevail.
2. Registering, storing and activating Mobile Credit Card
(a) You may store a digital version of your Credit Card (i.e. Mobile Credit Card) in the Token Requestor for payment feature on your Eligible
Device only if your SBI Credit Card is of a type and/or card scheme designated by us from time to time and is in good standing.
(b) SBI Card allows the user to register for certain types of SBI Credit Cards on Token Requestor which will be defined from time-to-time. All
extant instructions of RBI on safety and security of card transactions, including the mandate for Additional Factor of Authentication (AFA)
shall be followed.
(c) You should follow the instructions of Token Requestor payment feature (including installation of the latest operating system for your Eligible
Device), and the registration and verification flow in order to register and store the Mobile Credit Card in your Mobile Wallet.
(d) By registering a Mobile Credit Card on Token Requestor, you consent to us sending SMS message to you for verification and activation
purpose, if applicable, based on your registered mobile phone number last recorded with us. If the phone number last recorded with us is
not the phone number of your Eligible Device, the SMS message will be sent to the phone number last recorded with us but not to your
Eligible Device. If we do not have record of your phone number, we cannot send SMS message to you in which event you will need first
update your correct phone number with SBI Card and then follow the steps again to register, store and activate your mobile credit card.
e) Add on cards and corporate cards are not eligible for making mobile based contactless transactions. SBI Card may allow use of these cards
in future, with or without informing its customers.
f) The Cardholder authorizes SBI Card to receive Cardholder’s information (such as Billing Pin Code, Device Details – ID, IP Address, Location,
Wallet ID, etc.) from Token Requestor, if applicable, to provide services in connection with operation of his/her card account.
*Note: Cardholders will have to switch on specific transaction level controls to make purchases. However, registration requests for any
token requestor/wallets will be allowed even if transaction level controls are switched off at the time of making a registration request.
3. Card holder’s responsibility
(a) Please take appropriate security measures including the following to avoid any risk which may arise from or in connection with your mobile
credit card. SBI Card is not liable for any such loss.
i. Safeguard your Eligible Device and Token Requestor and keep them under your personal control at all times
ii. DO NOT allow anyone else to use or log on to your Eligible Device and Token Requestor
iii. DO NOT store anyone else’s fingerprint or biometric credentials in your Eligible Device for the purpose of operation of mobile credit
card.
iv. DO NOT choose obvious numbers as Device Passcode (such as date of birth, telephone number, number with same digits or other that
can be easily guessed or identified by shoulder surfing) or tell anyone else your Device Passcode or write down or keep your Device
Passcode close to your Eligible Device
v. DO NOT install or launch SBI Card App in a smartphone or other device with any pirated, hacked, fake or unauthorised application or
where the software lockdown has been overridden (such as a "jailbroken" or "rooted" smartphone or device)
vi. Change the Device Passcode regularly and use alphanumeric code for Device Passcode vii. Remove the Mobile Credit Card from the SBI
Card App upon termination of your Mobile Credit Card
(b) You are fully responsible for any disclosure of your SBI Credit Card Details, Device Passcode or other security details relating to your
Eligible Device, Token Requestor and Mobile Credit Card to any other person, even if such disclosure is accidental or unauthorised. You are
required to bear all risks and consequences of your Token Requestor and Mobile Credit Card being used by unauthorised persons or for
unauthorised purposes.
(c) You have to use an Eligible Device of a type or model specified by Token Requestor from time to time to register, store and use Mobile
Credit Card in your Mobile Wallet. Token Requestor have the right to vary the type or model or withdraw an existing type or model of
Eligible Device at any time without prior notice.
(d) You require Internet connection, compatible telecommunications equipment and mobile phone service plan (if applicable) in order to
register, store and use your Mobile Credit Card.
4. Card Account and credit limit
(a) SBI Credit Card in its plastic card form and in its digital version (i.e. Mobile Credit Card) constitute one and the same Card and share the
same Card Account.
(b) All Mobile Credit Card Transactions will be billed to card statement of the SBI Credit Card. There will not be a separate statement for your
Mobile Credit Card.
(c) Your SBI Credit Card in plastic card form and your Mobile Credit Card share the credit limit of the same Card Account. There will not be a
separate credit limit for your Mobile Credit Card.
5. Transaction Limits
(a) Cardholder can manage the following transaction limits for payment feature on Token Requestor using ‘Manage Payments’ section on SBI
Card Website and SBI Card Mobile App for transactions like NFC, Bharat QR, In-app, MST, etc.: (1) Daily count of tokenized transactions,
(2) Per tokenized transaction spend limit.
(b) Daily counter of tokenized transaction will be refreshed as per Indian Standard Time between mid-night to early morning.
(c) To use the Token Requestor you must turn on the POS usage on your SBI Credit Card using the ‘Manage Payments’ section on SBI Card
Website and SBI Card Mobile App.
6. Mobile Credit Card Transactions, ATM Transactions & Cash Advance Details
(a) You may make Mobile Credit Card Transactions where Token Requestor’s payment feature is accepted for payment. We will not be
responsible if any retailer refuses to accept your Mobile Credit Card.
(b) You cannot use your Mobile Credit Card for cash withdrawals or cash advance at ATM or over the counter. Your Mobile Credit Card may
also be subject to certain transaction limits (for example, payment amount) imposed by regulator, retailers or payment terminals.
(c) Your Mobile Wallet may not be accepted at all places where your SBI Credit Card is accepted.
7. Limitation of our liability
(a) The limitation of our liability for mobile credit card is governed by the Cardholder agreement, Most Important terms and Conditions (MITC)
document and SBI Card Grievance Redressal policy.
(b) We are not liable to refund you for any unauthorised transactions where you fail to take appropriate security measures including those
provided in Clause 3(a), Clause 7(a) and Clause 10.
(c) SBI Card shall not be liable in any manner for any loss caused to the customers for the actions, omissions and negligence of a Token
Requestor.
8. Loss, theft or misuse
Report promptly
(a) You must tell SBI Card straight away using the telephone numbers on the back of your SBI Credit Card, on designated SBI Card helpline
numbers if you notice or suspect any loss, theft, unauthorised possession, control or use of your Mobile Credit Card or Eligible Device, or
if you believe someone else has used your Mobile Credit Card or Eligible Device, or has discovered the security details of your Eligible
Device, Token Requestor or Mobile Credit Card or the security of your SBI Credit Card, Mobile Credit Card, Token Requestor or Eligible
Device has been compromised in any other manner.
Your liability for unauthorised transactions shall be governed by SBI Card Grievance Redressal Policy which covers liability of the customers
in unauthorised credit card transactions.
However, please note that the limit DOES NOT APPLY (and you will be liable for the full amount) if:
i. You have knowingly (whether or not voluntarily) permitted any other person to use your SBI Card App or Mobile Credit Card or Eligible
Device; or
ii. You have acted fraudulently or with gross negligence in using or safeguarding your SBI Card App, Mobile Credit Card or Eligible Device.
Your failure to follow any of the security measures recommended by us from time to time regarding the use or safekeeping of your Token
Requestor, Mobile Credit Card or Eligible Device may be treated as your gross negligence.
9. Fees and charges
(a) All applicable interest, fees and charges that apply to your SBI Credit Card will also apply to the Mobile Credit Card.
(b) You will bear all fees, charges and expenses imposed by any mobile phone service provider, telecommunications provider, retailer or for
making transactions using your Mobile Wallet and the Mobile Credit Card.
10. Termination of Mobile Credit Card
(a) You shall follow the instructions of the Token Requestor to remove your Mobile Credit Card from the Token Requestor payment feature
should you wish to terminate the Mobile Credit Card. Termination of the Mobile Credit Card will not terminate the SBI Credit Card in plastic
card form unless you also terminate it in accordance with the Cardholder Agreement.
(b) We have the rights to suspend, restrict or terminate your SBI Credit Card under the Cardholder Agreement. These rights will be extended
to your Mobile Credit Card. Your Mobile Credit Card will be suspended, restricted or terminated at the same time if your SBI Credit Card is
suspended, restricted or terminated under the Cardholder Agreement.
(c) We will also have the right to suspend, restrict or terminate the use of a Mobile Credit Card if your Mobile Wallet has been suspended,
restricted or terminated by the Mobile Wallet Provider for any reason, or if you have made a report to us under Clause 7(a).
(d) Upon termination of physical Credit Card whether by you or by us, you must remove the Mobile Credit Card from your SBI Card App/Token
Requestor App based on the instructions provided. You should contact SBI Card if you have any question on how to remove the SBI Card
App or the SBI Card App from your Eligible Device.
(e) You are responsible for all Mobile Credit Card Transactions whether or not authorised by you unless and until you have removed the Mobile
Credit Card from your SBI Card App and Eligible Device upon termination.
11. Variation of these T&Cs
We have the right to vary these Terms and Conditions from time to time with or without notice. You will be bound by a variation unless your Mobile
Credit Card is terminated by you and removed from the Token Requestor/SBI Card app and Eligible Device in accordance with Clause 10 before the
date on which that variation takes effect.
12. Governing law, jurisdiction and version
(a) These Terms and Conditions are governed by and will be construed according to laws of India.
(b) You submit to the non-exclusive jurisdiction of the Delhi courts.
13. Questions/ complaints
If you have any questions or complaints about your SBI Credit Card, then please contact us at the telephone number on the back of your Card,
available on SBI Card Website.
Definitions
•
Token Requestor or Mobile Wallet is a mobile software application which works on the tokenization technology. It allows the Mobile Credit
Card to be registered and stored to make payments using Eligible Device in several ways such as (1) Tap to Pay NFC enabled POS Transactions
(2) Scan & Pay Bharat QR code based Payments at online & offline merchants (3) Payments on services built within Token Requestor mobile
application (4) Online Payments at several Online Merchants. Token Requestor may or may not support all types of payment use cases as
mention. Examples where SBI Card is live on Token Requestors include Samsung Pay, SBI Card Mobile App, and Google Pay.
•
Tokenization refers to replacement of actual card details with an unique alternate code called the “token”, which shall be unique for a
combination of card, token requestor and device.
•
Card Account means the Card Account referred to in the Cardholder Agreement.
•
Cardholder Agreement means the cardholder agreement governing the supply and use of SBI Credit Card.
•
Device Passcode means the access passcode of your Eligible Device and SBI Card App.
•
Eligible Device means such model of smartphone, tablet or other device (such as laptop, desktop, watch etc.) with in which a Mobile Credit Card
can be registered and stored, as designated by us from time to time.
•
Mobile Credit Card means a digital version of your SBI Credit Card which you store in the Token Requestor on your Eligible Device.
•
Mobile Credit Card Transaction means any transaction effected by using your Mobile Credit Card.
56
Applicable to Mobile Credit Card stored in the SBI Card App/Token Requestor mobile application of your Eligible Device, for making following type
of transactions, wherever applicable: (1) Tap to Pay NFC enabled POS Transactions (2) Scan & Pay Bharat QR code based Payments at online &
offline merchants (3) Payments on services built within Token Requestor mobile application (4) Online Payments at several Online Merchants.
IMPORTANT – Before you store and use your Mobile Credit Card, please read these Terms and Conditions, MITC and the Cardholder Agreement
carefully. By storing and using your Mobile Credit Card, you will be considered to have accepted these Terms and Conditions, MITC and the
Cardholder Agreement and will be bound by them. The terms used in these Terms and Conditions are defined at the end.
1. Terms and Conditions supplement Cardholder Agreement
(a) The Cardholder Agreement applies to your Mobile Credit Card as well. References in the Cardholder Agreement to "Card" and "Card
Transactions" include your Mobile Credit Card and your Mobile Credit Card Transactions respectively.
(b) These Terms and Conditions supplement the MITC, Cardholder Agreement and, together, they govern your Mobile Credit Card. If there is
any inconsistency between the provisions of these Terms and Conditions and the provisions of the Cardholder Agreement for usage of SBI
Card on token requestor/for the purpose of tokenisation, the provisions of these Terms and Conditions shall prevail.
2. Registering, storing and activating Mobile Credit Card
(a) You may store a digital version of your Credit Card (i.e. Mobile Credit Card) in the Token Requestor for payment feature on your Eligible
Device only if your SBI Credit Card is of a type and/or card scheme designated by us from time to time and is in good standing.
(b) SBI Card allows the user to register for certain types of SBI Credit Cards on Token Requestor which will be defined from time-to-time. All
extant instructions of RBI on safety and security of card transactions, including the mandate for Additional Factor of Authentication (AFA)
shall be followed.
(c) You should follow the instructions of Token Requestor payment feature (including installation of the latest operating system for your Eligible
Device), and the registration and verification flow in order to register and store the Mobile Credit Card in your Mobile Wallet.
(d) By registering a Mobile Credit Card on Token Requestor, you consent to us sending SMS message to you for verification and activation
purpose, if applicable, based on your registered mobile phone number last recorded with us. If the phone number last recorded with us is
not the phone number of your Eligible Device, the SMS message will be sent to the phone number last recorded with us but not to your
Eligible Device. If we do not have record of your phone number, we cannot send SMS message to you in which event you will need first
update your correct phone number with SBI Card and then follow the steps again to register, store and activate your mobile credit card.
e) Add on cards and corporate cards are not eligible for making mobile based contactless transactions. SBI Card may allow use of these cards
in future, with or without informing its customers.
f) The Cardholder authorizes SBI Card to receive Cardholder’s information (such as Billing Pin Code, Device Details – ID, IP Address, Location,
Wallet ID, etc.) from Token Requestor, if applicable, to provide services in connection with operation of his/her card account.
*Note: Cardholders will have to switch on specific transaction level controls to make purchases. However, registration requests for any
token requestor/wallets will be allowed even if transaction level controls are switched off at the time of making a registration request.
3. Card holder’s responsibility
(a) Please take appropriate security measures including the following to avoid any risk which may arise from or in connection with your mobile
credit card. SBI Card is not liable for any such loss.
i. Safeguard your Eligible Device and Token Requestor and keep them under your personal control at all times
ii. DO NOT allow anyone else to use or log on to your Eligible Device and Token Requestor
iii. DO NOT store anyone else’s fingerprint or biometric credentials in your Eligible Device for the purpose of operation of mobile credit
card.
iv. DO NOT choose obvious numbers as Device Passcode (such as date of birth, telephone number, number with same digits or other that
can be easily guessed or identified by shoulder surfing) or tell anyone else your Device Passcode or write down or keep your Device
Passcode close to your Eligible Device
v. DO NOT install or launch SBI Card App in a smartphone or other device with any pirated, hacked, fake or unauthorised application or
where the software lockdown has been overridden (such as a "jailbroken" or "rooted" smartphone or device)
vi. Change the Device Passcode regularly and use alphanumeric code for Device Passcode vii. Remove the Mobile Credit Card from the SBI
Card App upon termination of your Mobile Credit Card
(b) You are fully responsible for any disclosure of your SBI Credit Card Details, Device Passcode or other security details relating to your
Eligible Device, Token Requestor and Mobile Credit Card to any other person, even if such disclosure is accidental or unauthorised. You are
required to bear all risks and consequences of your Token Requestor and Mobile Credit Card being used by unauthorised persons or for
unauthorised purposes.
(c) You have to use an Eligible Device of a type or model specified by Token Requestor from time to time to register, store and use Mobile
Credit Card in your Mobile Wallet. Token Requestor have the right to vary the type or model or withdraw an existing type or model of
Eligible Device at any time without prior notice.
(d) You require Internet connection, compatible telecommunications equipment and mobile phone service plan (if applicable) in order to
register, store and use your Mobile Credit Card.
4. Card Account and credit limit
(a) SBI Credit Card in its plastic card form and in its digital version (i.e. Mobile Credit Card) constitute one and the same Card and share the
same Card Account.
(b) All Mobile Credit Card Transactions will be billed to card statement of the SBI Credit Card. There will not be a separate statement for your
Mobile Credit Card.
(c) Your SBI Credit Card in plastic card form and your Mobile Credit Card share the credit limit of the same Card Account. There will not be a
separate credit limit for your Mobile Credit Card.
5. Transaction Limits
(a) Cardholder can manage the following transaction limits for payment feature on Token Requestor using ‘Manage Payments’ section on SBI
Card Website and SBI Card Mobile App for transactions like NFC, Bharat QR, In-app, MST, etc.: (1) Daily count of tokenized transactions,
(2) Per tokenized transaction spend limit.
(b) Daily counter of tokenized transaction will be refreshed as per Indian Standard Time between mid-night to early morning.
(c) To use the Token Requestor you must turn on the POS usage on your SBI Credit Card using the ‘Manage Payments’ section on SBI Card
Website and SBI Card Mobile App.
6. Mobile Credit Card Transactions, ATM Transactions & Cash Advance Details
(a) You may make Mobile Credit Card Transactions where Token Requestor’s payment feature is accepted for payment. We will not be
responsible if any retailer refuses to accept your Mobile Credit Card.
(b) You cannot use your Mobile Credit Card for cash withdrawals or cash advance at ATM or over the counter. Your Mobile Credit Card may
also be subject to certain transaction limits (for example, payment amount) imposed by regulator, retailers or payment terminals.
(c) Your Mobile Wallet may not be accepted at all places where your SBI Credit Card is accepted.
7. Limitation of our liability
(a) The limitation of our liability for mobile credit card is governed by the Cardholder agreement, Most Important terms and Conditions (MITC)
document and SBI Card Grievance Redressal policy.
(b) We are not liable to refund you for any unauthorised transactions where you fail to take appropriate security measures including those
provided in Clause 3(a), Clause 7(a) and Clause 10.
(c) SBI Card shall not be liable in any manner for any loss caused to the customers for the actions, omissions and negligence of a Token
Requestor.
8. Loss, theft or misuse
Report promptly
(a) You must tell SBI Card straight away using the telephone numbers on the back of your SBI Credit Card, on designated SBI Card helpline
numbers if you notice or suspect any loss, theft, unauthorised possession, control or use of your Mobile Credit Card or Eligible Device, or
if you believe someone else has used your Mobile Credit Card or Eligible Device, or has discovered the security details of your Eligible
Device, Token Requestor or Mobile Credit Card or the security of your SBI Credit Card, Mobile Credit Card, Token Requestor or Eligible
Device has been compromised in any other manner.
Your liability for unauthorised transactions shall be governed by SBI Card Grievance Redressal Policy which covers liability of the customers
in unauthorised credit card transactions.
However, please note that the limit DOES NOT APPLY (and you will be liable for the full amount) if:
i. You have knowingly (whether or not voluntarily) permitted any other person to use your SBI Card App or Mobile Credit Card or Eligible
Device; or
ii. You have acted fraudulently or with gross negligence in using or safeguarding your SBI Card App, Mobile Credit Card or Eligible Device.
Your failure to follow any of the security measures recommended by us from time to time regarding the use or safekeeping of your Token
Requestor, Mobile Credit Card or Eligible Device may be treated as your gross negligence.
9. Fees and charges
(a) All applicable interest, fees and charges that apply to your SBI Credit Card will also apply to the Mobile Credit Card.
(b) You will bear all fees, charges and expenses imposed by any mobile phone service provider, telecommunications provider, retailer or for
making transactions using your Mobile Wallet and the Mobile Credit Card.
10. Termination of Mobile Credit Card
(a) You shall follow the instructions of the Token Requestor to remove your Mobile Credit Card from the Token Requestor payment feature
should you wish to terminate the Mobile Credit Card. Termination of the Mobile Credit Card will not terminate the SBI Credit Card in plastic
card form unless you also terminate it in accordance with the Cardholder Agreement.
(b) We have the rights to suspend, restrict or terminate your SBI Credit Card under the Cardholder Agreement. These rights will be extended
to your Mobile Credit Card. Your Mobile Credit Card will be suspended, restricted or terminated at the same time if your SBI Credit Card is
suspended, restricted or terminated under the Cardholder Agreement.
(c) We will also have the right to suspend, restrict or terminate the use of a Mobile Credit Card if your Mobile Wallet has been suspended,
restricted or terminated by the Mobile Wallet Provider for any reason, or if you have made a report to us under Clause 7(a).
(d) Upon termination of physical Credit Card whether by you or by us, you must remove the Mobile Credit Card from your SBI Card App/Token
Requestor App based on the instructions provided. You should contact SBI Card if you have any question on how to remove the SBI Card
App or the SBI Card App from your Eligible Device.
(e) You are responsible for all Mobile Credit Card Transactions whether or not authorised by you unless and until you have removed the Mobile
Credit Card from your SBI Card App and Eligible Device upon termination.
11. Variation of these T&Cs
We have the right to vary these Terms and Conditions from time to time with or without notice. You will be bound by a variation unless your Mobile
Credit Card is terminated by you and removed from the Token Requestor/SBI Card app and Eligible Device in accordance with Clause 10 before the
date on which that variation takes effect.
12. Governing law, jurisdiction and version
(a) These Terms and Conditions are governed by and will be construed according to laws of India.
(b) You submit to the non-exclusive jurisdiction of the Delhi courts.
13. Questions/ complaints
If you have any questions or complaints about your SBI Credit Card, then please contact us at the telephone number on the back of your Card,
available on SBI Card Website.
Definitions
•
Token Requestor or Mobile Wallet is a mobile software application which works on the tokenization technology. It allows the Mobile Credit
Card to be registered and stored to make payments using Eligible Device in several ways such as (1) Tap to Pay NFC enabled POS Transactions
(2) Scan & Pay Bharat QR code based Payments at online & offline merchants (3) Payments on services built within Token Requestor mobile
application (4) Online Payments at several Online Merchants. Token Requestor may or may not support all types of payment use cases as
mention. Examples where SBI Card is live on Token Requestors include Samsung Pay, SBI Card Mobile App, and Google Pay.
•
Tokenization refers to replacement of actual card details with an unique alternate code called the “token”, which shall be unique for a
combination of card, token requestor and device.
•
Card Account means the Card Account referred to in the Cardholder Agreement.
•
Cardholder Agreement means the cardholder agreement governing the supply and use of SBI Credit Card.
•
Device Passcode means the access passcode of your Eligible Device and SBI Card App.
•
Eligible Device means such model of smartphone, tablet or other device (such as laptop, desktop, watch etc.) with in which a Mobile Credit Card
can be registered and stored, as designated by us from time to time.
•
Mobile Credit Card means a digital version of your SBI Credit Card which you store in the Token Requestor on your Eligible Device.
•
Mobile Credit Card Transaction means any transaction effected by using your Mobile Credit Card.
57
Applicable to Mobile Credit Card stored in the SBI Card App/Token Requestor mobile application of your Eligible Device, for making following type
of transactions, wherever applicable: (1) Tap to Pay NFC enabled POS Transactions (2) Scan & Pay Bharat QR code based Payments at online &
offline merchants (3) Payments on services built within Token Requestor mobile application (4) Online Payments at several Online Merchants.
IMPORTANT – Before you store and use your Mobile Credit Card, please read these Terms and Conditions, MITC and the Cardholder Agreement
carefully. By storing and using your Mobile Credit Card, you will be considered to have accepted these Terms and Conditions, MITC and the
Cardholder Agreement and will be bound by them. The terms used in these Terms and Conditions are defined at the end.
1. Terms and Conditions supplement Cardholder Agreement
(a) The Cardholder Agreement applies to your Mobile Credit Card as well. References in the Cardholder Agreement to "Card" and "Card
Transactions" include your Mobile Credit Card and your Mobile Credit Card Transactions respectively.
(b) These Terms and Conditions supplement the MITC, Cardholder Agreement and, together, they govern your Mobile Credit Card. If there is
any inconsistency between the provisions of these Terms and Conditions and the provisions of the Cardholder Agreement for usage of SBI
Card on token requestor/for the purpose of tokenisation, the provisions of these Terms and Conditions shall prevail.
2. Registering, storing and activating Mobile Credit Card
(a) You may store a digital version of your Credit Card (i.e. Mobile Credit Card) in the Token Requestor for payment feature on your Eligible
Device only if your SBI Credit Card is of a type and/or card scheme designated by us from time to time and is in good standing.
(b) SBI Card allows the user to register for certain types of SBI Credit Cards on Token Requestor which will be defined from time-to-time. All
extant instructions of RBI on safety and security of card transactions, including the mandate for Additional Factor of Authentication (AFA)
shall be followed.
(c) You should follow the instructions of Token Requestor payment feature (including installation of the latest operating system for your Eligible
Device), and the registration and verification flow in order to register and store the Mobile Credit Card in your Mobile Wallet.
(d) By registering a Mobile Credit Card on Token Requestor, you consent to us sending SMS message to you for verification and activation
purpose, if applicable, based on your registered mobile phone number last recorded with us. If the phone number last recorded with us is
not the phone number of your Eligible Device, the SMS message will be sent to the phone number last recorded with us but not to your
Eligible Device. If we do not have record of your phone number, we cannot send SMS message to you in which event you will need first
update your correct phone number with SBI Card and then follow the steps again to register, store and activate your mobile credit card.
e) Add on cards and corporate cards are not eligible for making mobile based contactless transactions. SBI Card may allow use of these cards
in future, with or without informing its customers.
f) The Cardholder authorizes SBI Card to receive Cardholder’s information (such as Billing Pin Code, Device Details – ID, IP Address, Location,
Wallet ID, etc.) from Token Requestor, if applicable, to provide services in connection with operation of his/her card account.
*Note: Cardholders will have to switch on specific transaction level controls to make purchases. However, registration requests for any
token requestor/wallets will be allowed even if transaction level controls are switched off at the time of making a registration request.
3. Card holder’s responsibility
(a) Please take appropriate security measures including the following to avoid any risk which may arise from or in connection with your mobile
credit card. SBI Card is not liable for any such loss.
i. Safeguard your Eligible Device and Token Requestor and keep them under your personal control at all times
ii. DO NOT allow anyone else to use or log on to your Eligible Device and Token Requestor
iii. DO NOT store anyone else’s fingerprint or biometric credentials in your Eligible Device for the purpose of operation of mobile credit
card.
iv. DO NOT choose obvious numbers as Device Passcode (such as date of birth, telephone number, number with same digits or other that
can be easily guessed or identified by shoulder surfing) or tell anyone else your Device Passcode or write down or keep your Device
Passcode close to your Eligible Device
v. DO NOT install or launch SBI Card App in a smartphone or other device with any pirated, hacked, fake or unauthorised application or
where the software lockdown has been overridden (such as a "jailbroken" or "rooted" smartphone or device)
vi. Change the Device Passcode regularly and use alphanumeric code for Device Passcode vii. Remove the Mobile Credit Card from the SBI
Card App upon termination of your Mobile Credit Card
(b) You are fully responsible for any disclosure of your SBI Credit Card Details, Device Passcode or other security details relating to your
Eligible Device, Token Requestor and Mobile Credit Card to any other person, even if such disclosure is accidental or unauthorised. You are
required to bear all risks and consequences of your Token Requestor and Mobile Credit Card being used by unauthorised persons or for
unauthorised purposes.
(c) You have to use an Eligible Device of a type or model specified by Token Requestor from time to time to register, store and use Mobile
Credit Card in your Mobile Wallet. Token Requestor have the right to vary the type or model or withdraw an existing type or model of
Eligible Device at any time without prior notice.
(d) You require Internet connection, compatible telecommunications equipment and mobile phone service plan (if applicable) in order to
register, store and use your Mobile Credit Card.
4. Card Account and credit limit
(a) SBI Credit Card in its plastic card form and in its digital version (i.e. Mobile Credit Card) constitute one and the same Card and share the
same Card Account.
(b) All Mobile Credit Card Transactions will be billed to card statement of the SBI Credit Card. There will not be a separate statement for your
Mobile Credit Card.
(c) Your SBI Credit Card in plastic card form and your Mobile Credit Card share the credit limit of the same Card Account. There will not be a
separate credit limit for your Mobile Credit Card.
5. Transaction Limits
(a) Cardholder can manage the following transaction limits for payment feature on Token Requestor using ‘Manage Payments’ section on SBI
Card Website and SBI Card Mobile App for transactions like NFC, Bharat QR, In-app, MST, etc.: (1) Daily count of tokenized transactions,
(2) Per tokenized transaction spend limit.
(b) Daily counter of tokenized transaction will be refreshed as per Indian Standard Time between mid-night to early morning.
(c) To use the Token Requestor you must turn on the POS usage on your SBI Credit Card using the ‘Manage Payments’ section on SBI Card
Website and SBI Card Mobile App.
6. Mobile Credit Card Transactions, ATM Transactions & Cash Advance Details
(a) You may make Mobile Credit Card Transactions where Token Requestor’s payment feature is accepted for payment. We will not be
responsible if any retailer refuses to accept your Mobile Credit Card.
(b) You cannot use your Mobile Credit Card for cash withdrawals or cash advance at ATM or over the counter. Your Mobile Credit Card may
also be subject to certain transaction limits (for example, payment amount) imposed by regulator, retailers or payment terminals.
(c) Your Mobile Wallet may not be accepted at all places where your SBI Credit Card is accepted.
7. Limitation of our liability
(a) The limitation of our liability for mobile credit card is governed by the Cardholder agreement, Most Important terms and Conditions (MITC)
document and SBI Card Grievance Redressal policy.
(b) We are not liable to refund you for any unauthorised transactions where you fail to take appropriate security measures including those
provided in Clause 3(a), Clause 7(a) and Clause 10.
(c) SBI Card shall not be liable in any manner for any loss caused to the customers for the actions, omissions and negligence of a Token
Requestor.
8. Loss, theft or misuse
Report promptly
(a) You must tell SBI Card straight away using the telephone numbers on the back of your SBI Credit Card, on designated SBI Card helpline
numbers if you notice or suspect any loss, theft, unauthorised possession, control or use of your Mobile Credit Card or Eligible Device, or
if you believe someone else has used your Mobile Credit Card or Eligible Device, or has discovered the security details of your Eligible
Device, Token Requestor or Mobile Credit Card or the security of your SBI Credit Card, Mobile Credit Card, Token Requestor or Eligible
Device has been compromised in any other manner.
Your liability for unauthorised transactions shall be governed by SBI Card Grievance Redressal Policy which covers liability of the customers
in unauthorised credit card transactions.
However, please note that the limit DOES NOT APPLY (and you will be liable for the full amount) if:
i. You have knowingly (whether or not voluntarily) permitted any other person to use your SBI Card App or Mobile Credit Card or Eligible
Device; or
ii. You have acted fraudulently or with gross negligence in using or safeguarding your SBI Card App, Mobile Credit Card or Eligible Device.
Your failure to follow any of the security measures recommended by us from time to time regarding the use or safekeeping of your Token
Requestor, Mobile Credit Card or Eligible Device may be treated as your gross negligence.
9. Fees and charges
(a) All applicable interest, fees and charges that apply to your SBI Credit Card will also apply to the Mobile Credit Card.
(b) You will bear all fees, charges and expenses imposed by any mobile phone service provider, telecommunications provider, retailer or for
making transactions using your Mobile Wallet and the Mobile Credit Card.
10. Termination of Mobile Credit Card
(a) You shall follow the instructions of the Token Requestor to remove your Mobile Credit Card from the Token Requestor payment feature
should you wish to terminate the Mobile Credit Card. Termination of the Mobile Credit Card will not terminate the SBI Credit Card in plastic
card form unless you also terminate it in accordance with the Cardholder Agreement.
(b) We have the rights to suspend, restrict or terminate your SBI Credit Card under the Cardholder Agreement. These rights will be extended
to your Mobile Credit Card. Your Mobile Credit Card will be suspended, restricted or terminated at the same time if your SBI Credit Card is
suspended, restricted or terminated under the Cardholder Agreement.
(c) We will also have the right to suspend, restrict or terminate the use of a Mobile Credit Card if your Mobile Wallet has been suspended,
restricted or terminated by the Mobile Wallet Provider for any reason, or if you have made a report to us under Clause 7(a).
(d) Upon termination of physical Credit Card whether by you or by us, you must remove the Mobile Credit Card from your SBI Card App/Token
Requestor App based on the instructions provided. You should contact SBI Card if you have any question on how to remove the SBI Card
App or the SBI Card App from your Eligible Device.
(e) You are responsible for all Mobile Credit Card Transactions whether or not authorised by you unless and until you have removed the Mobile
Credit Card from your SBI Card App and Eligible Device upon termination.
11. Variation of these T&Cs
We have the right to vary these Terms and Conditions from time to time with or without notice. You will be bound by a variation unless your Mobile
Credit Card is terminated by you and removed from the Token Requestor/SBI Card app and Eligible Device in accordance with Clause 10 before the
date on which that variation takes effect.
12. Governing law, jurisdiction and version
(a) These Terms and Conditions are governed by and will be construed according to laws of India.
(b) You submit to the non-exclusive jurisdiction of the Delhi courts.
13. Questions/ complaints
If you have any questions or complaints about your SBI Credit Card, then please contact us at the telephone number on the back of your Card,
available on SBI Card Website.
Definitions
•
Token Requestor or Mobile Wallet is a mobile software application which works on the tokenization technology. It allows the Mobile Credit
Card to be registered and stored to make payments using Eligible Device in several ways such as (1) Tap to Pay NFC enabled POS Transactions
(2) Scan & Pay Bharat QR code based Payments at online & offline merchants (3) Payments on services built within Token Requestor mobile
application (4) Online Payments at several Online Merchants. Token Requestor may or may not support all types of payment use cases as
mention. Examples where SBI Card is live on Token Requestors include Samsung Pay, SBI Card Mobile App, and Google Pay.
•
Tokenization refers to replacement of actual card details with an unique alternate code called the “token”, which shall be unique for a
combination of card, token requestor and device.
•
Card Account means the Card Account referred to in the Cardholder Agreement.
•
Cardholder Agreement means the cardholder agreement governing the supply and use of SBI Credit Card.
•
Device Passcode means the access passcode of your Eligible Device and SBI Card App.
•
Eligible Device means such model of smartphone, tablet or other device (such as laptop, desktop, watch etc.) with in which a Mobile Credit Card
can be registered and stored, as designated by us from time to time.
•
Mobile Credit Card means a digital version of your SBI Credit Card which you store in the Token Requestor on your Eligible Device.
•
Mobile Credit Card Transaction means any transaction effected by using your Mobile Credit Card.
58
Applicable to Mobile Credit Card stored in the SBI Card App/Token Requestor mobile application of your Eligible Device, for making following type
of transactions, wherever applicable: (1) Tap to Pay NFC enabled POS Transactions (2) Scan & Pay Bharat QR code based Payments at online &
offline merchants (3) Payments on services built within Token Requestor mobile application (4) Online Payments at several Online Merchants.
IMPORTANT – Before you store and use your Mobile Credit Card, please read these Terms and Conditions, MITC and the Cardholder Agreement
carefully. By storing and using your Mobile Credit Card, you will be considered to have accepted these Terms and Conditions, MITC and the
Cardholder Agreement and will be bound by them. The terms used in these Terms and Conditions are defined at the end.
1. Terms and Conditions supplement Cardholder Agreement
(a) The Cardholder Agreement applies to your Mobile Credit Card as well. References in the Cardholder Agreement to "Card" and "Card
Transactions" include your Mobile Credit Card and your Mobile Credit Card Transactions respectively.
(b) These Terms and Conditions supplement the MITC, Cardholder Agreement and, together, they govern your Mobile Credit Card. If there is
any inconsistency between the provisions of these Terms and Conditions and the provisions of the Cardholder Agreement for usage of SBI
Card on token requestor/for the purpose of tokenisation, the provisions of these Terms and Conditions shall prevail.
2. Registering, storing and activating Mobile Credit Card
(a) You may store a digital version of your Credit Card (i.e. Mobile Credit Card) in the Token Requestor for payment feature on your Eligible
Device only if your SBI Credit Card is of a type and/or card scheme designated by us from time to time and is in good standing.
(b) SBI Card allows the user to register for certain types of SBI Credit Cards on Token Requestor which will be defined from time-to-time. All
extant instructions of RBI on safety and security of card transactions, including the mandate for Additional Factor of Authentication (AFA)
shall be followed.
(c) You should follow the instructions of Token Requestor payment feature (including installation of the latest operating system for your Eligible
Device), and the registration and verification flow in order to register and store the Mobile Credit Card in your Mobile Wallet.
(d) By registering a Mobile Credit Card on Token Requestor, you consent to us sending SMS message to you for verification and activation
purpose, if applicable, based on your registered mobile phone number last recorded with us. If the phone number last recorded with us is
not the phone number of your Eligible Device, the SMS message will be sent to the phone number last recorded with us but not to your
Eligible Device. If we do not have record of your phone number, we cannot send SMS message to you in which event you will need first
update your correct phone number with SBI Card and then follow the steps again to register, store and activate your mobile credit card.
e) Add on cards and corporate cards are not eligible for making mobile based contactless transactions. SBI Card may allow use of these cards
in future, with or without informing its customers.
f) The Cardholder authorizes SBI Card to receive Cardholder’s information (such as Billing Pin Code, Device Details – ID, IP Address, Location,
Wallet ID, etc.) from Token Requestor, if applicable, to provide services in connection with operation of his/her card account.
*Note: Cardholders will have to switch on specific transaction level controls to make purchases. However, registration requests for any
token requestor/wallets will be allowed even if transaction level controls are switched off at the time of making a registration request.
3. Card holder’s responsibility
(a) Please take appropriate security measures including the following to avoid any risk which may arise from or in connection with your mobile
credit card. SBI Card is not liable for any such loss.
i. Safeguard your Eligible Device and Token Requestor and keep them under your personal control at all times
ii. DO NOT allow anyone else to use or log on to your Eligible Device and Token Requestor
iii. DO NOT store anyone else’s fingerprint or biometric credentials in your Eligible Device for the purpose of operation of mobile credit
card.
iv. DO NOT choose obvious numbers as Device Passcode (such as date of birth, telephone number, number with same digits or other that
can be easily guessed or identified by shoulder surfing) or tell anyone else your Device Passcode or write down or keep your Device
Passcode close to your Eligible Device
v. DO NOT install or launch SBI Card App in a smartphone or other device with any pirated, hacked, fake or unauthorised application or
where the software lockdown has been overridden (such as a "jailbroken" or "rooted" smartphone or device)
vi. Change the Device Passcode regularly and use alphanumeric code for Device Passcode vii. Remove the Mobile Credit Card from the SBI
Card App upon termination of your Mobile Credit Card
(b) You are fully responsible for any disclosure of your SBI Credit Card Details, Device Passcode or other security details relating to your
Eligible Device, Token Requestor and Mobile Credit Card to any other person, even if such disclosure is accidental or unauthorised. You are
required to bear all risks and consequences of your Token Requestor and Mobile Credit Card being used by unauthorised persons or for
unauthorised purposes.
(c) You have to use an Eligible Device of a type or model specified by Token Requestor from time to time to register, store and use Mobile
Credit Card in your Mobile Wallet. Token Requestor have the right to vary the type or model or withdraw an existing type or model of
Eligible Device at any time without prior notice.
(d) You require Internet connection, compatible telecommunications equipment and mobile phone service plan (if applicable) in order to
register, store and use your Mobile Credit Card.
4. Card Account and credit limit
(a) SBI Credit Card in its plastic card form and in its digital version (i.e. Mobile Credit Card) constitute one and the same Card and share the
same Card Account.
(b) All Mobile Credit Card Transactions will be billed to card statement of the SBI Credit Card. There will not be a separate statement for your
Mobile Credit Card.
(c) Your SBI Credit Card in plastic card form and your Mobile Credit Card share the credit limit of the same Card Account. There will not be a
separate credit limit for your Mobile Credit Card.
5. Transaction Limits
(a) Cardholder can manage the following transaction limits for payment feature on Token Requestor using ‘Manage Payments’ section on SBI
Card Website and SBI Card Mobile App for transactions like NFC, Bharat QR, In-app, MST, etc.: (1) Daily count of tokenized transactions,
(2) Per tokenized transaction spend limit.
(b) Daily counter of tokenized transaction will be refreshed as per Indian Standard Time between mid-night to early morning.
(c) To use the Token Requestor you must turn on the POS usage on your SBI Credit Card using the ‘Manage Payments’ section on SBI Card
Website and SBI Card Mobile App.
6. Mobile Credit Card Transactions, ATM Transactions & Cash Advance Details
(a) You may make Mobile Credit Card Transactions where Token Requestor’s payment feature is accepted for payment. We will not be
responsible if any retailer refuses to accept your Mobile Credit Card.
(b) You cannot use your Mobile Credit Card for cash withdrawals or cash advance at ATM or over the counter. Your Mobile Credit Card may
also be subject to certain transaction limits (for example, payment amount) imposed by regulator, retailers or payment terminals.
(c) Your Mobile Wallet may not be accepted at all places where your SBI Credit Card is accepted.
7. Limitation of our liability
(a) The limitation of our liability for mobile credit card is governed by the Cardholder agreement, Most Important terms and Conditions (MITC)
document and SBI Card Grievance Redressal policy.
(b) We are not liable to refund you for any unauthorised transactions where you fail to take appropriate security measures including those
provided in Clause 3(a), Clause 7(a) and Clause 10.
(c) SBI Card shall not be liable in any manner for any loss caused to the customers for the actions, omissions and negligence of a Token
Requestor.
8. Loss, theft or misuse
Report promptly
(a) You must tell SBI Card straight away using the telephone numbers on the back of your SBI Credit Card, on designated SBI Card helpline
numbers if you notice or suspect any loss, theft, unauthorised possession, control or use of your Mobile Credit Card or Eligible Device, or
if you believe someone else has used your Mobile Credit Card or Eligible Device, or has discovered the security details of your Eligible
Device, Token Requestor or Mobile Credit Card or the security of your SBI Credit Card, Mobile Credit Card, Token Requestor or Eligible
Device has been compromised in any other manner.
Your liability for unauthorised transactions shall be governed by SBI Card Grievance Redressal Policy which covers liability of the customers
in unauthorised credit card transactions.
However, please note that the limit DOES NOT APPLY (and you will be liable for the full amount) if:
i. You have knowingly (whether or not voluntarily) permitted any other person to use your SBI Card App or Mobile Credit Card or Eligible
Device; or
ii. You have acted fraudulently or with gross negligence in using or safeguarding your SBI Card App, Mobile Credit Card or Eligible Device.
Your failure to follow any of the security measures recommended by us from time to time regarding the use or safekeeping of your Token
Requestor, Mobile Credit Card or Eligible Device may be treated as your gross negligence.
9. Fees and charges
(a) All applicable interest, fees and charges that apply to your SBI Credit Card will also apply to the Mobile Credit Card.
(b) You will bear all fees, charges and expenses imposed by any mobile phone service provider, telecommunications provider, retailer or for
making transactions using your Mobile Wallet and the Mobile Credit Card.
10. Termination of Mobile Credit Card
(a) You shall follow the instructions of the Token Requestor to remove your Mobile Credit Card from the Token Requestor payment feature
should you wish to terminate the Mobile Credit Card. Termination of the Mobile Credit Card will not terminate the SBI Credit Card in plastic
card form unless you also terminate it in accordance with the Cardholder Agreement.
(b) We have the rights to suspend, restrict or terminate your SBI Credit Card under the Cardholder Agreement. These rights will be extended
to your Mobile Credit Card. Your Mobile Credit Card will be suspended, restricted or terminated at the same time if your SBI Credit Card is
suspended, restricted or terminated under the Cardholder Agreement.
(c) We will also have the right to suspend, restrict or terminate the use of a Mobile Credit Card if your Mobile Wallet has been suspended,
restricted or terminated by the Mobile Wallet Provider for any reason, or if you have made a report to us under Clause 7(a).
(d) Upon termination of physical Credit Card whether by you or by us, you must remove the Mobile Credit Card from your SBI Card App/Token
Requestor App based on the instructions provided. You should contact SBI Card if you have any question on how to remove the SBI Card
App or the SBI Card App from your Eligible Device.
(e) You are responsible for all Mobile Credit Card Transactions whether or not authorised by you unless and until you have removed the Mobile
Credit Card from your SBI Card App and Eligible Device upon termination.
11. Variation of these T&Cs
We have the right to vary these Terms and Conditions from time to time with or without notice. You will be bound by a variation unless your Mobile
Credit Card is terminated by you and removed from the Token Requestor/SBI Card app and Eligible Device in accordance with Clause 10 before the
date on which that variation takes effect.
12. Governing law, jurisdiction and version
(a) These Terms and Conditions are governed by and will be construed according to laws of India.
(b) You submit to the non-exclusive jurisdiction of the Delhi courts.
13. Questions/ complaints
If you have any questions or complaints about your SBI Credit Card, then please contact us at the telephone number on the back of your Card,
available on SBI Card Website.
Definitions
•
Token Requestor or Mobile Wallet is a mobile software application which works on the tokenization technology. It allows the Mobile Credit
Card to be registered and stored to make payments using Eligible Device in several ways such as (1) Tap to Pay NFC enabled POS Transactions
(2) Scan & Pay Bharat QR code based Payments at online & offline merchants (3) Payments on services built within Token Requestor mobile
application (4) Online Payments at several Online Merchants. Token Requestor may or may not support all types of payment use cases as
mention. Examples where SBI Card is live on Token Requestors include Samsung Pay, SBI Card Mobile App, and Google Pay.
•
Tokenization refers to replacement of actual card details with an unique alternate code called the “token”, which shall be unique for a
combination of card, token requestor and device.
•
Card Account means the Card Account referred to in the Cardholder Agreement.
•
Cardholder Agreement means the cardholder agreement governing the supply and use of SBI Credit Card.
•
Device Passcode means the access passcode of your Eligible Device and SBI Card App.
•
Eligible Device means such model of smartphone, tablet or other device (such as laptop, desktop, watch etc.) with in which a Mobile Credit Card
can be registered and stored, as designated by us from time to time.
•
Mobile Credit Card means a digital version of your SBI Credit Card which you store in the Token Requestor on your Eligible Device.
•
Mobile Credit Card Transaction means any transaction effected by using your Mobile Credit Card.
KNOW US BETTER
By Phone-24 Hours
For more information call
1860 180 1290/1860 500 1290,
39 02 02 02 (prefix local STD code)
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Inside Book 9.5x9.75_Cover_Back
SI03102022
Ver: FY23 05