provided to us by your financial institution. In the event you select an
alternative email address or physical address for your proposed order that
does not match the address we have received from your financial institution
we will deny your order request. Please contact your financial institution if you
would like to place redemption orders and send to an alternative address.
• You can book up to 6 seats within one transaction; however, there must be
more Adult tickets than Children's tickets (e.g., 4 Adults and 2 Children).
• Any fees associated with the applicable redemption or ticket purchase will be
the responsibility of the traveler at the time of booking. These fees include, but
are not limited to, ticketing fees, airline fuel surcharges, and security fees.
Government entry/exit fees may apply, depending on your destination. These
are your sole responsibility and may be additional to your booking charges.
• In addition, the loyalty points price listed for airline tickets does not include
any applicable baggage fees, meals, beverages or services fees. Restrictions
may apply.
• Changes to and cancellations of airline tickets can be made only if the Travel
Supplier and specific air ticket rules permit the changes or cancellations. Travel
Suppliers may charge a ticket service fee for all exchanges, modifications, or
cancellations, in addition to airline penalties and fare difference.
• Unused tickets contain no value if not canceled prior to departure. To inquire
about refundability of a fare you are considering, please call the appropriate
airline.
• The Program Terms incorporate by reference the terms of each airline’s
contract of carriage. Passengers may inspect the full text of the contract of
carriage at each airline's airport or city ticket offices. The incorporated terms of
the contract of carriage may include, but are not limited to: (1) Limits on the
airline's liability for personal injury or death of passengers, and for loss,
damage, or delay of goods and baggage, including fragile or perishable goods;
(2) Claim restrictions, including time periods within which passengers must file
a claim or bring an action against the airline for its acts or omissions or those
of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules
about reconfirmation of reservations, check-in times, and refusal to carry; (5)
Rights of the airline and limitations concerning delay or failure to perform
service, including schedule changes, substitution of alternate airline or aircraft,
and rerouting.
• Please note that your seats, meals, frequent flyer and other special requests
are requests only. There is no guarantee that you will be assigned the seat(s)
you have requested. There is also no guarantee that your meal(s), frequent
flyer and other special requests will be honored by the airline. It is therefore