CKISCONSULTANTS.COM
ADMINISTRATIVE..................................................................................................................................................... 18
Use Case: Posting Time to Administrative Work Orders ..................................................................................... 19
MAINTENANCE ........................................................................................................................................................ 20
Use Case: Create Find Fix Work Order ................................................................................................................ 21
Use Case: Processing Mobile Equipment Work Orders ....................................................................................... 21
Use Case: Processing Preventive Maintenance Work Orders ............................................................................. 22
Use Case: Processing Landscape Maintenance Work Orders ............................................................................. 22
Use Case: Processing Landscape PM Work Orders for Young Trees ................................................................... 23
Use Case: Energy Services Self-Identified Work Requests ................................................................................... 23
Use Case: Energy Services Processing Work Orders ............................................................................................ 23
Use Case: Energy Services Processing Work Orders ............................................................................................ 24
Use Case: BSG Service on Emergency Power Outages ........................................................................................ 24
Use Case: Processing Reactive Landscape Maintenance Work Orders ............................................................... 25
Use Case: Processing Reactive Work Orders ....................................................................................................... 25
Use Case: OKIE Excavation Requests................................................................................................................... 25
Use Case: Processing Reactive Work Orders ....................................................................................................... 25
Use Case: Comfort Complaint Calls (Mechanical-HVAC Shop & Energy Managers) ........................................... 25
CUSTOMER SUPPORT .............................................................................................................................................. 26
Use Case: Processing GCA Above Baseline Work Orders .................................................................................... 26
Use Case: Processing Work Orders for Billable Key Service ................................................................................ 27
Use Case: Processing Work Orders for Billable Signage ...................................................................................... 27
Use Case: Processing Event Related Work Orders .............................................................................................. 28
Use Case: Processing Work Orders ..................................................................................................................... 28
Use Case: Releasing Parts to Work Orders .......................................................................................................... 28
Use Case: Processing Move Related Work Orders .............................................................................................. 29
RENOVATION ........................................................................................................................................................... 29
Use Case: Processing Construction Estimate Requests ....................................................................................... 29
Use Case: Estimating Work ................................................................................................................................. 30
Use Case: Processing Work Orders ..................................................................................................................... 30
Use Case: Estimating Work ................................................................................................................................. 30
Use Case: Processing Work Orders ..................................................................................................................... 30
PROJECT MANAGEMENT...................................................................................................................................... 31
SUMMARY .................................................................................................................................................................. 31
Use Case: Preparing Standing Work Orders for the Next Fiscal Year .................................................................. 31
ESTIMATING ........................................................................................................................................................ 31
SUMMARY .................................................................................................................................................................. 31
Use Case: General Department Requests ........................................................................................................... 32
Use Case: Project Manager - Requesting FM Capital Project Estimates ............................................................. 33
Use Case: Thumbnail Estimates .......................................................................................................................... 33
Use Case: Formal Estimating: FMCS, LS and Utilities .......................................................................................... 34
Use Case: Estimating: IWA Approval or Decline of an FM Estimate ................................................................... 35
Use Case: Maintaining the OSU Price Book for Formal Estimating ..................................................................... 35
PROPERTY ............................................................................................................................................................ 36
Use Case: Managing Property Locations ............................................................................................................ 36