Xbox LIVE Terms of Use

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Xbox.com Terms of Use

Code of Conduct

Updated November 2011

Effective December 2011

Thank you for choosing Microsoft!

Please note we do not provide warranties for the Service. This contract also limits our

liability. These terms are in Sections 15 and 16. We ask that you read them carefully.

IF YOU LIVE IN THE UNITED STATES, SECTION 18.1 AND ITS SUBSECTIONS, CONTAIN A

BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. THEY AFFECT YOUR

RIGHTS CONCERNING THE RESOLUTION OF ANY "DISPUTE" (AS DEFINED IN SECTION

18.1.1 ) BETWEEN YOU AND MICROSOFT. PLEASE READ IT.

Please read this contract carefully. This contract governs your use of Xbox LIVE, Games for

Windows Live, Zune, and Windows Phone Marketplace services or software that display or link to

this contract (including marketplace services provided under the brand of a Windows Phone

device manufacturer), including services or software that allow you to stream, download, view or

use certain digital content, such as music, video, games, mobile applications and other content

that Microsoft makes available from time to time (the "Service"). The Service may be accessed

from the Xbox 360 console, a personal computer, Windows Phone 7.x mobile phone, portable

media player, other devices authorized by Microsoft (each an "Authorized Device"), or the World

Wide Web. Microsoft may update this contract by posting new terms and conditions. If you do

not agree to the changes, you must stop using the Service. Your continued use of the Service is

your acceptance of the changed contract, except that Section 18.1.11 permits you to reject

changes to Section 18.1 (arbitration agreement) within 30 days of the change. If you use or

receive software from us as part of the Service, its use is governed by one of two sets of license

terms: If you're presented with a license for the software, the terms of that license apply; if no

license is presented to you, the terms of this contract apply. You can view the most current

version of this contract by clicking the "Terms of Use" link at the bottom of the web page. Your

use of certain parts of the Service may be subject to additional guidelines, posted notices or

codes of conduct. These are incorporated by reference into this contract.

1. What the Contract Covers.

This is a contract between you and the Microsoft company listed in Section 19 ("Microsoft," "we,"

"us," or "our") for use of the Service. Sections 1-5 and 8-20 apply across the Service. Sections 6

and 7 only apply if the Service involves payments to or from Microsoft. Sections 21-23 only apply

if you use the Services identified in those Sections. Some of these Services may not be fully

available in your country or region or on your device.

By creating an account or otherwise accepting this contract, you represent that you are at least

18 years old or have reached the age of "majority" where you live. Your parent or legal guardian

must set up an account on your behalf and accept this contract if you are under 18 or have not

reached the age of "majority". You can use your Windows Live ID to register for the Service. A

Windows Live ID will be automatically created for you if you do not have one. However, an

automatically created Windows Live ID will only function with the Service. If you wish to use it for

other Microsoft services, you must also agree to the applicable terms of use or terms of service

for a general-purpose Windows Live ID.

2. Additional Terms.

Certain games, content offerings, features, services or events (for example, sweepstakes and

tournaments) that are available via the Service ("Third-Party Features") may contain additional

terms, codes of conduct, or guidelines that govern your use of those Third-Party Features (

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collectively "Additional Terms"). Any dealings between you and such a third party are solely

between you and the third party. Except as otherwise provided herein, the Additional Terms

govern your use of the Third-Party Features. We do not endorse and are not responsible or liable

for any aspect of any such dealings. Moreover, the Additional Terms do not apply to the Service

or to your legal relationship with Microsoft. The terms in this contract limiting our liability also

apply to your use of Third-Party Features to the extent that such terms are not covered in the

Additional Terms. Nothing in any Additional Terms increases our liability or changes your

relationship with us. Certain Third-Party Features may not be available for use by people under a

certain age. Please review the privacy controls provided by Third-Party Features and be aware

that those controls affect how you share your personal information when using that Third-Party

Feature.

3. Using the Service.

You must comply with this contract, all applicable laws, and the Microsoft Anti-spam Policy (

http://go.microsoft.com/fwlink/?LinkId=117951) when using the Service. You must also obey any

policies, codes of conduct and notices we provide, including the Code of Conduct (

http://www.xbox.com/legal/codeofconduct and its successors) ("Code of Conduct"). You agree

that the Service is only for your personal use, and you will not use the Service, any content

available on the Service, or your account, for any commercial purpose. You may be unable to use

the Service outside the country associated with your account ("Territory").

You must not use the Service to harm others or the Service. For example, you must not:

use the Service to harm, threaten, or harass another person, organization, or Microsoft;

damage, disable, overburden, or impair the Service (or any network or Authorized Device

connected to the Service);

resell or redistribute any part of the Service or access to the Service;

use or attempt to use any unauthorized means to modify, reroute, or gain access to the

Service;

use any automated process or service (such as a bot, a spider, periodic caching of

information stored by Microsoft, or metasearching) to access or use the Service, or to copy

or scrape data from the Service;

obtain (or try to obtain) any data from the Service or related hardware, except the data

that we intend to make available to you; or

use the Service or related hardware to design, develop, or update unauthorized software.

4. Your Service Account, Associated Accounts and Accounts from Third Parties.

Except as provided in this Section, only you may use your Service account. You must keep your

accounts and passwords confidential and not authorize any third party to access or use the

Service on your behalf unless we provide an approved mechanism for that. You must contact

Customer Support immediately if you suspect misuse of your accounts or any security breach in

the Service. For some parts of the Service, you may be able to set up additional accounts that are

dependent on your account ("associated accounts"). You are responsible for all activity that takes

place with your Service account and any associated accounts. We may limit who may use your

Service account or any associated accounts or the number of devices from which you may access

the Service.

If you allow or enable a minor to use your Service account or an associated account, then:

You represent that you are the parent or legal guardian of such minor;

You acknowledge that some features of the Service, and some content available through

the Service, may contain or expose users to material that is unsuitable for minors. You

agree to supervise usage by minors whom you permit or enable to use the Service. The

Service is not intended for use by children under 13 without adult supervision;

You acknowledge that we offer "Parental Controls" to help you restrict purchases and limit

access to material that may be unsuitable for minors. For example, we offer "Family

Settings" on the Xbox 360 console and on the Service. You may view or revise your

Parental Controls by logging into your account on http://www.xbox.com. Additional

information about Parental Controls is available at http://www.xbox.com/support; and

You are responsible for any material that a user of your Service account accesses or is

denied access to (including as a result of your use or non-use of Parental Controls). You

acknowledge that use of Parental Controls is not a substitute for your personal supervision

of minors that use your Service account.

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If you use an associated account, you acknowledge that the holder of the Service account has

full control over your associated account. This control includes the right to: (i) end the Service; (ii)

close or alter your associated account at any time; (iii) access and modify Parental Controls for

your associated account; and (iv) receive notices from us. In some cases, this control also

includes the control of purchasing options from your associated account and the ability to

request and receive device and Service usage information related to your associated account. We

collect profile, usage and activity data related to your associated account and deliver it to the

Service account holder. If you are an associated account user, this contract applies to your use of

the Service, except for the following Sections: 4 (excluding this paragraph); 6 (If You Pay

Microsoft); and Section 18.6 (Notices to Parties).

5. Internet Access May Be Required.

To access the Service by means of a cellular data connection on a portable device (such as a

Windows Phone), you will need a data access plan from your wireless carrier. In order to access

the Service via WiFi or Internet connection, you will need a compatible device, software, browser

and Internet access. You may incur charges related to Internet access and data transfer for such

uses. Microsoft may change the requirements for accessing the Service from time to time and

you are responsible for adhering to the requirements. If you do not agree with the changes, you

must cancel and stop using the Service.

6. Payment.

6.1 Charges.

If there is a charge associated with a Service, you agree to pay that charge. Prices for the Service

exclude all applicable taxes and currency exchange settlements, unless stated otherwise. You

may still incur charges incidental to using the Service even if the service itself is free. For

example, charges for Internet access, text messaging, or other data transmission. You are solely

responsible for the payment of such taxes or other charges related to your use of the Service.

6.2. Your Billing Account.

You must provide a payment method at the time you sign up for a Service. You can access and

modify your billing account information (including changing your payment method) on the

Billing and Account Management website (https://billing.microsoft.com). You agree to keep your

billing account information current at all times. We may cancel your Service if we do not receive

payment from you. Changes made to your billing account will not affect charges we submit to

your billing account before we reasonably could act on your request.

6.3. Billing.

By providing Microsoft with a payment method, you: (i) represent that you are authorized to use

the payment method that you provided; (ii) authorize Microsoft to charge you for the Service

using your payment method; and (iii) authorize Microsoft to charge you for any paid feature of

the Service that you choose to sign up for or use while this contract is in force. We may bill you:

(a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) on a recurring basis

for subscription Services. We may charge you up to the amount you've approved. We will notify

you in advance of any prices changes for recurring subscription Services. We may bill you for

more than one of your prior billing periods at the same time.

6.4 Automatic Renewal.

We may automatically renew your Service (provided that automatic renewals are allowed in your

country) at the then current price for the Service. We will inform you by e-mail prior to the

renewal and remind you that your designated payment method will be billed. We will also

provide you with instructions on how to cancel the Service. You must cancel the Service (see

Section 6.10 below) prior to the renewal date to avoid being billed for the renewal.

6.5. Online Statement and Errors.

We will provide you with an online billing statement on the Billing and Account Management

website (https://billing.microsoft.com), where you can view and print your statement. If we make

an error on your bill, you must tell us within 120 days after the error first appears on your bill. We

will then promptly investigate the charge. Subject to applicable laws, if you do not tell us within

that time, you release us from all liability and claims of loss resulting from the error and we will

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not be required to fix the error or provide a refund. If we identify a billing error, we will either fix

that error within 60 days or notify you that the correction will take longer.

6.6. Cooling Off Period.

We may begin to provide the Service immediately when you request a Service from us. There is

no cancellation or "cooling off" period, except if required by law. You may cancel the Service as

provided in Section 6.10.

6.7. Trial Period Offers.

If you are participating in any trial period offer, you must cancel the Service by the end of the

trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel

your Service and we have told you the service will convert to a paid subscription at the end of

the trial period, you authorize us to charge you for the Service.

6.8. Price Changes.

We reserve the right to change our prices at any time. We will notify you at least 30 days in

advance if we change the price of the Service. Any price change will be effective at the next

renewal or billing period for your Service. If you do not agree to the price change, you must

cancel and stop using the Service before the price change takes effect. If you cancel, your

Service ends at the end of your current service period or, if we bill your account on a periodic

basis, at the end of the period in which you canceled.

6.9. Refund Policies.

All sales are final and nonrefundable unless otherwise provided by law or by a particular Service

offer.

6.10. Canceling the Service.

You may cancel the Service at any time, with or without cause. Go to the Billing and Account

Management website (https://billing.microsoft.com) for information and direction on how to

cancel your Service. You should also review the offer describing the Service as: (i) you may not

receive a refund at the time of cancellation; (ii) you may be required to pay cancellation fees; and

(iii) you may be required to pay all charges made to your account for the Service prior to the date

of cancellation.

6.11. Late Payments.

To the extent permitted by law, you must pay for all reasonable costs we incur to collect any past

due amounts, including reasonable attorneys' fees and other legal fees and costs. We reserve

the right to suspend or cancel the Service if we do not receive an on time, full payment

from you.

6.12. Internet Access Service.

If the Service doesn't include Internet access, you're responsible for paying the fees charged by

your Internet access provider. Those fees are in addition to the fees you pay us for the Service.

The rest of this Section 6.12 applies only if your Service includes Internet access. This Service may

not be available in your country or region. If you use a dial-up modem, you may incur toll,

roaming, or other access charges, depending on the number you are calling and from where you

are calling. You should check with your local telephone company first to determine if the number

you plan to use will incur such charges. You may still incur charges, depending on your local

provider, calling location, and phone plan even if we suggest a phone number for you to call. We

will not reimburse you for such charges.

7. Payments to You.

Your right to any payment due under a Service depends on your promptly providing us with all

information we require to properly make the payment. Subject to applicable laws, you must

provide us with the information we request before your right to receive the payment accrues.

You are responsible for the accuracy of the information you provide and for any taxes and

charges you may incur. You must also comply with any other conditions we place on your right

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to any payment. If you receive a payment in error, we may reverse or seek return of the payment.

You will cooperate with us in our efforts to do this. We may also reduce your account balance

without notice to adjust for the previous overpayment.

8. Available Content.

The Service may consist of specific content, features and functions that vary depending on your

Territory and the type of device from which you access the Service. For example, the Service may

include access to music, video, games, or mobile applications that are available in certain

countries or for certain devices only.

Some content available in the Service may be unavailable from time to time or may only be

offered for a limited time due to contractual or other limitations. As such, you may not be able to

re-download or re-stream certain content that you have purchased. We have no obligation to

provide a re-download or replacement of any content previously purchased. To the extent we

receive information from the content owners indicating the date their content will be unavailable,

we will endeavor to share this information with you.

Your ability to access the Service and obtain certain content is restricted to your Territory. If you

change your account to a different Territory, you may not be able to re-download or re-stream

content that was available to you in your previous Territory. You may be required to purchase

and pay for content in your new Territory even though you have already paid for that content in

the previous Territory.

9. Your Content.

We do not claim ownership of the content you provide on the Service. Your content remains

your content. We do not control, verify, or endorse the content that you and others make

available on the Service.

You control who may access your content. If you share content in public areas of the Service or

in shared areas available to others you have chosen, then anyone you have shared content with

may use that content. When you give others access to your content on the Service, you grant

them free, nonexclusive permission to use, reproduce, distribute, display, transmit, and

communicate to the public the content solely in connection with the Service and other products

and services made available by Microsoft. If the submission is a photograph or other digital

image, you also expressly waive any and all rights of privacy and publicity with respect to the

image. If you do not want others to have those rights, do not use the Service to share your

content.

You understand that Microsoft may need, and you hereby grant to Microsoft and its affiliates,

resellers, distributors, service providers, partners, and/or suppliers the right, to use, modify, adapt,

reproduce, distribute, publish and display content posted on the Service. These include your

name, gamertag, motto, avatar, or other information you supply in connection with the content.

These rights apply solely to the extent necessary to provide the Service.

You must respect the rights of artists, authors, inventors and creators. Content may be protected

by copyright. People appearing in content may have a right to control the use of their image. If

you share content on the Service in a way that infringes others' copyrights, other intellectual

property or proprietary rights, or publicity or privacy rights, you are breaching this contract (and

violating other rights and possibly the law). You represent and warrant that you have all the

rights necessary for you to grant the rights in this Section and that the use of the content does

not violate any law. We will not pay you for your content. We may refuse to publish your content

for any or no reason. We may remove your content from the Service at any time and for any

reason, including if: (i) you breach this contract; (ii) the content exceeds limits on storage or file

size; or (iii) we cancel or suspend the Service.

You are responsible for backing up the data and content that you store on the Service. We

may permanently delete your data from our servers if the Service is suspended or canceled.

We do not have any obligation to return data to you after the Service is suspended or

canceled. If data is stored with an expiration date, we may also delete the data as of that

date. Data that is deleted may be irretrievable.

10. Online Forums.

The Xbox LIVE Forums, Games for Windows Live Forums, and the Zune Forums (each an "Online

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Forum" and collectively the "Online Forums") are sites available at: http://forums.xbox.com,

http://forums.xbox.com/gfw/default.aspx and http://answers.microsoft.com/zune, respectively.

The Online Forums are where users can get help and support with certain Authorized Devices

and related software and services. You can browse the Online Forums without signing in. But you

must sign into your Service account to post a message or reply to one. Anything that you post to

the Online Forums is public. All posts you make to the Online Forums must comply with the

Code of Conduct and the other terms of this contract. Any post that does not comply may be

removed by Microsoft and result in, among other things, termination or suspension of your rights

to use the Service. Although we have no obligation to screen, edit, monitor or remove any of the

content posted by users in the Online Forums or elsewhere on or through the Service, we reserve

the right to do so without notice in our sole discretion. You can report abuse or violations of the

Code of Conduct in an Online Forum by clicking on the "report" button and completing the web

form. We are not responsible or liable for any statements, representations or content provided by

users in the Online Forums or elsewhere in connection with the Service. Your use of Online

Forums and the Service is at your own risk.

11. Privacy.

We collect certain information about you to operate and provide the Service. We may also

automatically upload information about your computer, your use of the Service, and Service

performance as part of the Service. We use and protect that information as described in the

Microsoft Online Privacy Statement (http://go.microsoft.com/fwlink/?LinkId=81184), the Windows

Phone 7 Privacy Statement (http://go.microsoft.com/fwlink/?LinkId=187032), and their

successors. In particular, we may access or disclose information about you, including the content

of your communications, in order to: (a) comply with the law or respond to lawful requests or

legal process; (b) protect the rights or property of Microsoft or our customers, including the

enforcement of our agreements or policies governing your use of the Service; and (c) act on a

good faith belief that such access or disclosure is necessary to protect the personal safety of

Microsoft employees, customers, or the public.

We may use technology or other means to protect the Service, protect our customers, or stop

you from breaching this contract. These means may include, for example, filtering to stop spam

or increase security. These means may interfere with your use of the Service and hinder or

interrupt your use of the Service. We reserve the right to enforce and verify compliance with any

part of this contract. This includes Microsoft's right to cooperate with any legal process relating

to your use of the Service, and a third party claim that your use of the Service is unlawful or

infringes such third party's rights.

Personal information collected by Microsoft may be stored and processed in the United States or

any other country or region in which Microsoft or its affiliates, subsidiaries, or service providers

maintain facilities. You consent to any such transfer of information outside of your country or

region. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of

Commerce regarding the collection, use, and retention of data from the European Union,

European Economic Area and Switzerland.

We may collect certain information about Service performance, your Authorized Device, and

your use of the Service and Authorized Device to provide you the Service and improve the

Service and Authorized Devices. We may automatically upload this information from your

Authorized Device. Such data may include Xbox console hardware and operating performance

data, unique identifiers on game discs, network performance data, and Service quality data. If

you use the Xbox console with Kinect, we may also collect data about the way in which you

interact with the console and the Service to improve Microsoft products and services. Any

software or hardware errors which occur while you are connected to the Service or are offline

may be uploaded and reported. All such data may be stored with the Xbox console's unique

identifier, and may be associated with other personally identifiable information. You may read

about this data collection in more detail in the Microsoft Online Privacy Statement at

http://go.microsoft.com/fwlink/?LinkId=81184.

12. Intellectual Property.

We may automatically check your version of the software. We may also automatically download

upgrades to the software to your Authorized Device to update, enhance, and further develop the

Service.

Any software or content (e.g., text, images, video, graphics, music, sound, or games) (for

purposes of this Section 12, we refer to all of these, as applicable, as "Software") we provide as

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part of the Service is licensed and not sold. We reserve all other rights not expressly granted in

this contract. The Software license ends when your Service ends unless we notify you otherwise.

You must then uninstall the Software, or we may disable it. You must not work around any

technical limitations in the Software.

Microsoft Products and Services are subject to United States export laws and regulations. You

must comply with all domestic and international export laws and regulations that apply to the

products and services. These laws include restrictions on destinations, end users and end use. For

additional information, see http://www.microsoft.com/exporting. If you use the Software to

access content that has been protected with Microsoft Digital Rights Management (DRM), the

Software may automatically request media usage rights from an online rights server and

download and install DRM updates in order to let you play the content. See the DRM

information in the Microsoft Silverlight Privacy Statement (http://go.microsoft.com/fwlink

/?LinkId=178857) for more information.

13. Microsoft Points.

Microsoft Points is a Service under which you can acquire Points and redeem those Points for

certain online services and digital products. You can see how many Points you have by checking

your Points balance at https://billing.microsoft.com. You can obtain selected Services or digital

products that we offer in exchange for Points. You can do this by redeeming your Points as

described in the messaging for those offers.

You can acquire Points in a variety of ways. For example, you can purchase Points, or certain

Services may give you Points for using the Service or specific features of the Service (also known

as "Promotion Points"). You can earn Promotion Points only for actions you actually complete.

You are responsible for any taxes that may result from your participation in the Points Service.

When you obtain Points, you have obtained a limited license to a digital product. Points have no

monetary value. You may not exchange Points for cash or money, regardless of how you

acquired those Points. Points are not your personal property. Your only recourse for using Points

is to obtain the specific online Services or digital products that we offer for Points redemption.

Points are sold in a few denominations only. Unused Points are not refundable. We may further

restrict our Points redemption offers based on your country of residence. We encourage you to

redeem your Points. Points redemption offers may be limited in time and scope. The scope,

variety, and type of online Services and digital products offered can change at any time. We have

no obligation to continue making offers available for Points redemption.

Promotion Points may expire at any time, as set forth in the messages related to that promotion.

We may cancel, suspend, or otherwise limit your access to your Points if we suspect fraudulent,

abusive, or unlawful activity. Once we delete Points from a balance, we will not reinstate them,

except at our discretion. When we cancel, suspend, or otherwise limit access to your Points, your

right to use your Points immediately ceases. We will use reasonable efforts to investigate Points

that are subject to access limitations and to reach a final decision on the limitations promptly. In

addition, we may limit your use of the Points service. This includes applying limits to: (i) the

number of Points you may have credited to your Points balance at one time; (ii) the number of

Points you may redeem within a given time period (for example, one day); and (iii) the number of

Promotion Points you may obtain in a single event.

If we post Points to your balance for activity that is subsequently voided, canceled or that

involves a returned item, we will remove those Points from your balance. You must ensure that

we properly post your Points to your Points balance. If you believe that you have validly acquired

Points that we have not posted to your Points balance, subject to applicable laws, we will not

post these Points unless you contact us within 12 months after the date you claim to have

acquired those Points. We may require reasonable documentation to support your claim.

14. Service Operation and Equipment.

You may only access the Service with an Authorized Device or by logging into your account via

the World Wide Web. You agree that: (i) you are using only authorized software and hardware to

access the Service; (ii) your software and hardware have not been modified in any unauthorized

way (e.g., through unauthorized repairs, unauthorized upgrades, or unauthorized downloads);

and (iii) we have the right to send data, applications or other content to any software or

hardware that you are using to access the Service for the express purpose of detecting an

unauthorized modification. You must not attempt to disassemble, decompile, create derivative

works of, reverse engineer, modify, further sublicense, distribute, or use for other purposes the

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Service, any game, application, or other content available or accessible through the Service, or

any hardware associated with the Service or with an Authorized Device. If you do so, we may

cancel your account and your ability to access the Service, and pursue other legal remedies. We

may take any legal action we deems appropriate against users who violate our systems or

network security, this contract or any additional terms incorporated or referenced in this contract.

Such users may also incur criminal or civil liability.

We reserve complete and sole discretion with respect to the operation of the Service. We may,

among other things: (i) restrict or limit access to the Service; (ii) retrieve information from the

Authorized Device and any connected peripheral device used to log onto the Service as

necessary to operate and protect the security of the Service, and to enforce this contract; and (iii)

upgrade, modify, withdraw, suspend, or discontinue any functionality or feature of the Service,

any game or other content available or accessible through the Service, or any hardware or

software associated with the Service or with an Authorized Device, from time to time without

notice. We may do so by the automatic download of related software directly to your Authorized

Device, including software that prevents you from accessing the Service, playing pirated games,

or using unauthorized hardware peripheral devices.

15. WE MAKE NO WARRANTY.

We provide the Service "as-is," "with all faults," and "as available." We do not guarantee

the suitability, reliability, availability, accuracy or timeliness of information available from

the Service, or that the Service will be uninterrupted, secure, error-free or that data loss will

not occur. You acknowledge that computer and telecommunications systems are not

fault-free and occasional periods of downtime will occur. We give no express warranties,

guarantees, or conditions. We disclaim all warranties with regard to the Service, including

any implied warranties (e.g., those of merchantability, fitness for a particular purpose,

workmanlike effort, title and non-infringement). You may have additional consumer rights

under your local laws that this contract cannot change.

15A. Australian Consumer Guarantees

If you live in Australia, there are consumer guarantees which are implied under the Australian

Consumer Law which will apply to the goods and services supplied to you as part of the Services.

Clause 15 above is modified by the inclusion of those guarantees.

For such of the Service that comprises services (rather than goods) should we breach any of

these consumer guarantees your remedy is limited to receiving the supply of the service again, or

the payment of the cost of having the services supplied again.

For such of the Service that comprises goods (which includes computer software) the following

applies:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other

reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or

replaced if the goods fail to be of acceptable quality and the failure does not amount to a major

failure.

In the case of software, the repair of goods may not be practicable, and a replacement will be

provided if this is the case. For any warranty or consumer guarantee issue, please contact the

Xbox Call Centre at (02) 8031-8186 (if you are in Sydney) or 1800 555 741.

16. LIABILITY LIMITATION.

You can recover from us for all successful claims only direct damages up to a total amount

equal to your Service fee for one month. You cannot recover any other damages, including

consequential, special, indirect, incidental, or punitive damages and lost profits.

This limitation applies to anything related to this contract, for example:

the Service;

loss of data;

your content, third party content (including code), third party programs, or third party

conduct;

viruses or other disabling features that affect your access to or use of the Service;

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incompatibility between the Service and other services, software, or hardware;

delays or failures you may have in initiating, conducting, or completing any transmissions

or transactions in connection with the Service in an accurate or timely manner; and

claims for breach of contract; breach of warranty, guarantee, or condition;

misrepresentation; omission; strict liability; negligence; or other tort.

It also applies even if this remedy does not fully compensate you for any losses, fails of its

essential purpose or we knew or should have known about the possibility of the damages.

Nothing in these terms except the agreement to arbitrate and class action waiver in Section

18.1 will affect the statutory rights of any consumer. Nothing in these terms will exclude or

restrict liability for death or personal injury arising from our negligence, fraud, gross

negligence or willful intent. Some or all of these limitations or exclusions may not apply to

you if your state, province, or country does not allow the exclusion or limitation of

incidental, consequential or other damages.

17. Changes to the Service; If We Cancel the Service.

We may change the Service or delete features of the Service at any time for any reason. If you

do not agree to these changes, then you must cancel and stop using the Service.

A particular feature may be a pre-release version - a beta, for example - and may not work

correctly or in the way a final version might work. We may significantly change the final version

or decide not to release a final version.

We may cancel or suspend your use of the Service at any time without notice and for any reason.

Upon Service cancellation, your right to use the Service stops right away. Your ability to access

and use Third-Party Features also stops right away. Our cancellation of the Service will not

change your obligation to pay all charges made to your billing account. If we cancel the Service

in its entirety without cause, then we will refund to you on a pro-rata basis the amount of your

payment for the portion of your Service remaining at the time of cancellation. Sections 6 (for

amounts incurred before termination), Section 11, Sections 15-18 and those Sections of this

contract that by their terms apply after termination of this contract will survive any termination of

this contract. If you have confidentiality obligations related to the Service, those obligations

remain in force (for example, you may have been a beta tester).

18. General Legal Terms, Including Binding Arbitration.

18.1. BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER FOR U.S. RESIDENTS.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS CONCERNING

ANY DISPUTES BETWEEN YOU AND MICROSOFT IF YOU LIVE IN THE UNITED STATES FOR

PURPOSES OF SECTION 18.1 AND ITS SUBSECTIONS, "MICROSOFT" MEANS MICROSOFT

CORPORATION AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES,

AND AGENTS.

18.1.1. DISPUTE. As used in this contract, "Dispute" means any dispute, claim, demand, action,

proceeding, or other controversy between you and Microsoft concerning the Service and your or

Microsoft's obligations and performance under this contract or with respect to the Service,

whether based in contract, warranty, tort (including, without limitation, fraud, misrepresentation,

fraudulent inducement, concealment, omission, negligence, conversion, trespass, strict liability,

and product liability), statute (including, without limitation, consumer protection and unfair

competition statutes), regulation, ordinance, or any other legal or equitable basis or theory.

"Dispute" will be given the broadest possible meaning allowable under law.

18.1.2. INFORMAL NEGOTIATION OF DISPUTES. You and Microsoft agree to attempt in good

faith to resolve any Dispute before commencing arbitration. Unless you and Microsoft otherwise

agree in writing, the time for informal negotiation will be 60 days from the date on which you or

Microsoft mails a notice of the Dispute ("Notice of Dispute") as specified in Section 18.1.3. You

and Microsoft agree that neither will commence arbitration before the end of the time for

informal negotiation.

18.1.3. NOTICE OF DISPUTE. If you give a Notice of Dispute to Microsoft, you must send by

U.S. Mail to Microsoft Corporation, ATTN: LCA ARBITRATION, One Microsoft Way,

Redmond, WA 98052-6399, a written statement setting forth (a) your name, address, and

contact information, (b) your Windows Live ID or gamertag, if you have one, (c) the facts giving

rise to the Dispute, and (d) the relief you seek. A form is available at www.xbox.com/notice. If

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Microsoft gives a Notice of Dispute to you, we will send by U.S. Mail to your billing address if we

have it, or otherwise to your e-mail address, a written statement setting forth (a) Microsoft's

contact information for purposes of efforts to resolve the Dispute, (b) the facts giving rise to the

Dispute, and (c) the relief Microsoft seeks.

18.1.4. BINDING ARBITRATION. IF YOU LIVE IN THE UNITED STATES, YOU AND

MICROSOFT AGREE THAT IF YOU AND MICROSOFT DO NOT RESOLVE ANY DISPUTE BY

INFORMAL NEGOTIATION UNDER SECTION 18.1.2 ABOVE, ANY EFFORT TO RESOLVE THE

DISPUTE WILL BE CONDUCTED EXCLUSIVELY BY BINDING ARBITRATION IN ACCORDANCE

WITH THE ARBITRATION PROCEDURES IN SECTION 18.1.7 BELOW. YOU UNDERSTAND

AND ACKNOWLEDGE THAT BY AGREEING TO BINDING ARBITRATION, YOU ARE GIVING

UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ALL

DISPUTES IN COURT BEFORE A JUDGE OR JURY. INSTEAD, YOU UNDERSTAND AND

AGREE THAT ALL DISPUTES WILL BE RESOLVED BEFORE A NEUTRAL ARBITRATOR, WHOSE

AWARD (DECISION) WILL BE BINDING AND FINAL, EXCEPT FOR A LIMITED RIGHT OF

APPEAL UNDER THE FEDERAL ARBITRATION ACT. ANY COURT WITH JURISDICTION OVER

THE PARTIES MAY ENFORCE THE ARBITRATOR'S AWARD.

THE ONLY DISPUTES NOT COVERED BY THE AGREEMENT IN SECTION 18.1 TO NEGOTIATE

INFORMALLY AND ARBITRATE ARE DISPUTES ENFORCING, PROTECTING, OR

CONCERNING THE VALIDITY OF ANY OF YOUR OR MICROSOFT'S (OR ANY OF YOUR OR

MICROSOFT'S LICENSORS') INTELLECTUAL PROPERTY RIGHTS.

18.1.5. AVAILABILITY OF SMALL CLAIMS COURT. Notwithstanding Section 18.1.4 , you

have the right to litigate any Dispute in small claims court, if all requirements of the small

claims court, including any limitations on jurisdiction and the amount at issue in the

Dispute, are satisfied. Notwithstanding Section 19, you agree to bring a Dispute in small

claims court only in your county of residence or King County, Washington .

18.1.6. CLASS ACTION WAIVER. YOU AND MICROSOFT AGREE THAT ANY PROCEEDINGS

TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR

OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT

NEITHER YOU NOR MICROSOFT WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS

ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-

GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH YOU OR MICROSOFT ACTS OR

PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. YOU AND MICROSOFT FURTHER

AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR

COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR

WRITTEN CONSENT OF YOU, MICROSOFT, AND ALL PARTIES TO ANY SUCH

ARBITRATION OR PROECCEDING.

18.1.7. ARBITRATION PROCEDURE. The arbitration of any Dispute will be conducted by,

and according to the rules and procedures of, the American Arbitration Association (the

"AAA"). Information about the AAA, and how to commence arbitration before it, is

available at www.adr.org or by calling 1-800-778-7879. A form is available at

www.xbox.com/arbitration. The Commercial Arbitration Rules of the AAA will govern the

arbitration. If you are an individual consumer and use the Service for personal or

household use, or if the value of the Dispute is $75,000 or less, the Supplementary

Procedures for Consumer-Related Disputes of the AAA will also apply. If the AAA rules or

procedures conflict with the provisions of this contract, the provisions of this contract will

govern. You may request a telephonic or in-person hearing by following the AAA rules and

procedures. Where the value of a Dispute is $10,000 or less, any hearing will be telephonic

unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator

has the power to make any award of damages to the individual party asserting a claim that

would be available to a court of law. The arbitrator may award declaratory or injunctive

relief only in favor of the individual party asserting a claim, and only to the extent required

to provide relief on that party's individual claim.

18.1.8. ARBITRATION LOCATION. You agree to commence arbitration only in your county of

residence or in King County, Washington. Microsoft agrees to commence arbitration only in your

county of residence.

18.1.9. COSTS AND ATTORNEY'S FEES. In a dispute involving $75,000 or less, Microsoft will

promptly reimburse your filing fees, and pay the AAA administrative fees and the arbitrator's fees

and expenses, incurred in any arbitration you commence against Microsoft unless the arbitrator

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finds it frivolous or brought for an improper purpose. Microsoft will pay all filing and AAA

administrative fees, and the arbitrator's fees and expenses, incurred in any arbitration Microsoft

commences against you. If a Dispute involving $75,000 or less proceeds to an award at the

arbitration after you reject the last written settlement offer Microsoft made before the arbitrator

was appointed ("Microsoft's Last Written Offer"), and the arbitrator makes an award in your favor

greater than Microsoft's Last Written Offer, Microsoft will pay you the greater of the award or

$1,000, plus twice your reasonable attorney's fees, if any, and reimburse any expenses (including

expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing,

and pursuing your claim in arbitration, as determined by the arbitrator or agreed to by you and

Microsoft. In any arbitration you commence, Microsoft will seek its AAA administrative fees or

arbitrator's fees and expenses, or your filing fees it reimbursed, only if the arbitrator finds the

arbitration frivolous or brought for an improper purpose. Microsoft will not seek its attorney's

fees or expenses from you. In a Dispute involving more than $75,000, the AAA rules will govern

payment of filing and AAA administrative fees and arbitrator's fees and expenses. Fees and

expenses are not counted in determining how much a Dispute involves.

18.1.10. IF CLASS ACTION WAIVER ILLEGAL OR UNENFORCEABLE. If the class action waiver

(which includes a waiver of private attorney-general actions) in Section 18.1.6 is found to be

illegal or unenforceable as to all or some parts of a Dispute, whether by judicial, legislative, or

other action, then Section 18.1 and its subsections will not apply to those parts. Instead, those

parts of the Dispute will be severed and proceed in a court of law, with the remaining parts

proceeding in arbitration. The definition of "Dispute" in Section 18.1.1 will still apply to this

contract. You and Microsoft irrevocably consent to the exclusive jurisdiction and venue of the

state or federal courts in King County, Washington, USA, for all proceedings in court under this

Section 18.1.10.

18.1.11. YOUR RIGHT TO REJECT CHANGES TO ARBITRATION AGREEMENT.

Notwithstanding anything to the contrary in this contract, Microsoft agrees that if it makes any

change to Section 18.1 (other than a change to the notice address in Section 18.1.3) while you

are authorized to use the Service, you may reject the change by sending us written notice within

30 days of the change by U.S. Mail to the address in Section 18.1.3. By rejecting the change, you

agree that you will informally negotiate and arbitrate any Dispute between us in accordance with

the most recent version of Section 18.1 before the change you rejected.

18.1.12. SEVERABILITY. If any provision of Section 18.1 and its subsections, other than Section

18.1.6 (class action waiver), is found to be illegal or unenforceable, that provision will be severed

from Section 18.1, but the remainder of Section 18.1 will remain in full force and effect. Section

18.1.10 says what happens if Section 18.1.6 (class action waiver) is found to be illegal or

unenforceable.

18.1.13. SURVIVAL OF PROVISIONS. The provisions of Section 18.1 will survive termination of

the contract or the provision of the Service to you.

18.2. Interpreting the Contract. All parts of this contract apply to the maximum extent

permitted by law. A court may hold that we cannot enforce a part of this contract as written. If

this happens, we will replace that part with terms that most closely match the intent of the part

that we cannot enforce. The rest of this contract won't change. Sections 18.1.10 and 18.1.12 say

what happens if parts of Section 18.1 (arbitration and class action waiver) are found to be illegal

or unenforceable. Sections 18.1.10 and 18.1.12 prevail over this Section 18.2 if inconsistent with

this Section 18.2. This is the entire contract between you and us regarding your use of the

Service. It supersedes any prior contract or oral or written statements regarding your use of the

Service. The Section titles in this contract do not limit the other terms of this contract. If you are

accessing the Service within Germany, the agreement located at http://www.xbox.com/de-DE

/legal/LiveTOU applies instead of this contract.

18.3. Assignment and Transfer. Microsoft may assign, transfer, sell, rent or lend or otherwise

dispose our rights and obligations under this contract, in whole or part, at any time without

notice to you. You may not assign this contract or any part of it, or any rights to use the Service

or any part of the Service, either temporarily or permanently, to any other party. Any attempt to

do so is void.

18.4. No Third Party Beneficiaries; Microsoft Affiliates. This contract is solely for your and our

benefit, except for certain Sections of this contract which are for the benefit of Microsoft's

affiliates and owners of content available through the Service. As a result, Microsoft's affiliates

and owners of content available through the Service are entitled to enforce this contract. Except

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as stated above, this contract does not create any enforceable rights by anyone other than you

and Microsoft and permitted successors.

18.5. No Waiver. We enforce this contract, the Code of Conduct and other user content and

conduct rules set forth in this contract, and exercise our rights and remedies at our sole

discretion. If we fail to enforce such rules, rights, or remedies in some instances it is not a waiver

of our right to do so in other instances. These rules do not create any private right of action for

you or any third party or any reasonable expectation that the Service will not contain any content

that is prohibited by such rules.

18.6. Claims and Disputes Must Be Filed Within One Year in Arbitration or Court. To the

extent permitted by law, any claim or Dispute (see Section 18.1.1 for definition of Dispute) arising

out of or relating to this contract or the Service must be filed within one year (i) in an arbitration

proceeding under Section 18.1, (ii) in small claims court, or (iii) in court if Section 18.1 permits the

Dispute to be filed in court instead of arbitration. The one-year period begins on the date when

the claim or Dispute first could be filed. Any claim or Dispute that is not filed in an arbitration

proceeding or court within that time is permanently barred. This Section applies to you and your

successors and assigns. It also applies to us and our successors and assigns.

18.7. Notices to Parties. You may notify us as stated in customer support for the Service. We do

not accept e-mail notices. This contract is in electronic form. We may send you information

about the Service, additional information, and information the law requires us to provide in

electronic form. We may provide required information to you: (i) by e-mail at the address you

specified when you signed up for the Service; (ii) by access to a Microsoft web site we identify; or

(iii) by access to a pre-designated Microsoft web site. Notices e-mailed to you will be deemed

given and received when the e-mail is sent. As long as you can access and use the Service, you

will be able to receive such notices. If you do not consent to receive any notices electronically,

you must stop using the Service.

18.8. Other Notices.

Windows, Windows Live, Windows logo, MSN, MSN logo (butterfly), Bing, Xbox, Xbox 360, Xbox

LIVE, Kinect, the Xbox logos and other Microsoft products and services may also be either

trademarks or registered trademarks of Microsoft in the United States and other countries. The

names of actual companies and products mentioned in this contract may be the trademarks of

their respective owners. Any rights not expressly granted in this contract are reserved. Certain

software used in certain Microsoft web site servers is based in part on the work of the

Notices and Procedure for Making Claims of Copyright Infringement. Notifications of

claimed copyright infringement should be sent to Microsoft's Designated Agent pursuant to Title

17, United States Code, Section 512(c)(2). WE WILL NOT RESPOND TO INQUIRIES THAT ARE

NOT RELEVANT TO THE FOLLOWING PROCEDURE. For details and contact information see

Notice and Procedure for Making Claims of Copyright Infringement at

http://www.microsoft.com/info/cpyrtInfrg.htm .

Financial Notice. Microsoft is not a broker/dealer or registered investment advisor under U.S.

federal securities law or securities laws of other jurisdictions. Microsoft does not advise

individuals as to the advisability of investing in, purchasing, or selling securities or other financial

products or services. Nothing contained in the Service constitutes an offer or solicitation to buy

or sell any security. Neither Microsoft nor its licensors of stock quotes or index data endorse or

recommend any particular financial products or services. Nothing contained in the Service is

intended to constitute professional advice, including but not limited to, investment or tax advice.

Notice about the H.264/AVC Visual Standard and the VC-1 Video Standard. Software

provided with the Service may include H.264/MPEG-4 AVC and/or VC-1 decoding technology.

MPEG LA, L.L.C. requires this notice:

THIS PRODUCT IS LICENSED UNDER THE AVC AND THE VC-1 PATENT PORTFOLIO LICENSES

FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (A) ENCODE VIDEO IN

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COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO STANDARDS") AND/OR (B) DECODE

AVC AND VC-1 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND

NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED

TO PROVIDE SUCH VIDEO. NONE OF THE LICENSES EXTEND TO ANY OTHER PRODUCT

REGARDLESS OF WHETHER SUCH PRODUCT IS INCLUDED WITH THIS SOFTWARE IN A SINGLE

ARTICLE. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL

INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE http://www.mpegla.com

For clarification purposes only, this notice does not limit or inhibit the use of the software

provided under this contract for normal business uses that are personal to that business which

do not include: (i) redistribution of the software to third parties; or (ii) creation of content with

the VIDEO STANDARDS compliant technologies for distribution to third parties.

19. Choice of Law and Location for Resolving Disputes.

If you live in the United States, you are contracting with Microsoft Corp., One Microsoft Way,

Redmond, WA 98052, USA. The laws of the state where you live govern the interpretation of this

contract, claims for breach of it, and all other claims (including consumer protection, unfair

competition, and tort claims), regardless of conflict of law principles. You and we irrevocably

consent to the exclusive jurisdiction and venue of the state or federal courts in King County,

Washington, for all Disputes arising out of or relating to this contract or the Service that are

heard in court (not arbitration and not small claims court).

If you live in Canada, you are contracting with Microsoft Corp., One Microsoft Way, Redmond,

WA 98052, USA. The laws of the province where you live govern the interpretation of this

contract, claims for breach of it, and all other claims (including consumer protection, unfair

competition, and tort claims), regardless of choice of law principles. You and we irrevocably

consent to the exclusive jurisdiction and venue of the courts in Ontario for all Disputes arising

out of or relating to this contract or the Service.

If you live in North or South America Outside the United States and Canada, you are

contracting with Microsoft Corp., One Microsoft Way, Redmond, WA 98052, USA. Washington

State law governs the interpretation of this contract and applies to claims for breach of it,

regardless of choice of law principles. All other claims, including claims regarding consumer

protection laws, unfair competition laws, and in tort, will be subject to the laws of the country to

which we direct your service.

If you live in Europe, you are contracting with Microsoft Luxembourg S.à.r.l., 20 Rue Eugene

Ruppert, Immeuble Laccolith, 1st Floor, L-2543 Luxembourg. All claims, including claims

regarding consumer protection laws, unfair competition laws, and in tort, will be subject to the

laws of Luxembourg or of the country in which you reside. With respect to jurisdiction, you may

choose the responsible court in Luxembourg or in the country in which you reside for all

Disputes arising out of or relating to this contract or the Service.

If you live in the Middle East or Africa, you are contracting with Microsoft Luxembourg S.à.r.l.,

20 Rue Eugene Ruppert, Immeuble Laccolith, 1st Floor, L-2543 Luxembourg. The laws of

Luxembourg govern the interpretation of this contract and apply to claims for breach of it,

regardless of conflict of laws principles. All other claims, including claims regarding consumer

protection laws, unfair competition laws, and in tort, will be subject to the laws of the country to

which we direct your Service. You and we irrevocably agree to the exclusive jurisdiction and

venue of the Luxembourg courts for all Disputes arising out of or relating to this contract or the

Service.

If you live in Asia or the South Pacific (other than the countries called out below), you are

contracting with Microsoft Regional Sales Corp. ("MRS"). MRS is a corporation organized under

the laws of the State of Nevada, USA. MRS has a branch in Singapore located at 438B Alexandra

Road, #04-09/12, Block B, Alexandra Technopark, Singapore, 119968. The laws of Washington

govern this contract. Any Dispute arising out of or related to this contract or the Service will be

referred to and finally resolved by arbitration in Singapore according to the Arbitration Rules of

the Singapore International Arbitration Center (SIAC. These rules are incorporated by reference

into this clause. The tribunal will consist of one arbitrator appointed by the Chairman of SIAC.

The language of arbitration will be English. The decision of the arbitrator will be final, binding,

and incontestable. The decision may be used as a basis for judgment in any country or region.

If you live in China, you are contracting with Microsoft Corp., One Microsoft Way, Redmond, WA

98052, USA. Washington State law governs this contract, regardless of conflict of laws principles.

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The jurisdiction of the state or federal courts in King County, Washington, USA, is nonexclusive.

If you live in Japan, you are contracting with Microsoft Japan Co., Ltd (MSKK), Shinagawa Grand

Central Tower, 2-16-3 Konan Minato-ku, Tokyo 108-0075. The laws of Japan govern this contract

and any matters arising out of or relating to it. You and we irrevocably agree to the exclusive

original jurisdiction and venue of the Tokyo District Court for all Disputes arising out of or

relating to this contract or the Service.

If you live in Korea, you are contracting with Microsoft Korea, Inc., 6th Floor, POSCO Center, 892

Daechi-Dong, Kangnam-Gu, Seoul, 135-777, Korea. The laws of the Republic of Korea govern this

contract. You and we irrevocably agree to exclusive original jurisdiction and venue of the Seoul

District Court for all Disputes arising out of or relating to this contract or the Service.

If you live in Taiwan, you are contracting with Microsoft Taiwan Corp., 8F, No 7 Sungren Road,

Shinyi Chiu, Taipei, Taiwan 110. The laws of Taiwan govern this contract. You and we irrevocably

designate the Taipei District Court as the court of first instance having jurisdiction over all

Disputes arising out of or in connection with this contract or the Service.

20. Support.

We do not offer customer support for the Service unless provided otherwise in this contract or

the materials we publish in connection with a particular component of the Service. For more

information on customer support, please go to http://www.xbox.com/support.

21. Xbox LIVE and Games for Windows LIVE.

The following additional terms apply to Xbox LIVE and Games for Windows Live:

21.1. Additional Privacy Terms for Xbox LIVE and Games for Windows Live. We require

certain permissions in order for you to evaluate and for us to enable the features and functions

of the Xbox LIVE/Games for Windows Live Service. These features and functions include

leaderboards, live-hosted gameplay, achievements, tournaments, and gamer profile sharing. If

you evaluate or we enable these features and functions, you grant Microsoft and its affiliates,

resellers, distributors, service providers, partners, and/or suppliers (each, a "Microsoft party") the

following permissions: Microsoft parties may use, track, store, copy, distribute, broadcast,

transmit, publicly display and perform, and reproduce: (i) your game scores; (ii) your game play

sessions; (iii) your presence on the Xbox LIVE/Games for Windows Live Service; (iv) the time that

you spend on or within particular portions of the Xbox LIVE/Games for Windows Live Service; (v)

portions of the Xbox LIVE/Games for Windows Live Service that are displayed on your monitor or

screen and the duration of that display; (vi) rankings, statistics, gamer profiles, avatars, and

content that you may submit; and (vii) other usage information. These permissions apply with or

without attribution to you, your gamertag or avatar. We may use these permissions without

notice or compensation to you of any kind. To avoid any confusion, we have the right to make

information pertaining to your use of, and gameplay on, Xbox LIVE available through Games for

Windows Live, and vice versa.

You should not expect any level of privacy concerning your use of the live communication

features (for example, voice chat, video and communications in live-hosted gameplay sessions)

offered through the Xbox LIVE/Games for Windows Live Service. We may monitor these

communications to the extent permitted by law. However, we cannot monitor the entire Service

and make no attempt to do so. You understand that others can record and use these

communications. Communications in live-hosted gameplay sessions may also be broadcast to

others. Some games may use game managers and hosts. Game managers and hosts are not

authorized Microsoft spokespersons. Their views do not necessarily reflect those of Microsoft.

When you use Voice Search, all voice commands are sent to Microsoft and stored to provide the

Voice Search Service and improve Microsoft products. If you use Voice Search, you consent to

Microsoft recording and collecting your voice input to provide the Voice Search Service and

improve Microsoft products. We will treat any voice input according to the Microsoft Online

Privacy Statement (http://go.microsoft.com/fwlink/?LinkId=81184).

22. Zune.

The following additional terms apply to Zune:

22.1 Zune Pass Subscription. You can choose to sign up for a Zune Pass subscription if

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available in your Territory. The Zune Pass allows you to stream or download as many songs as

you want from the Zune Service on a subscription basis for a flat monthly fee. If you do not pay

your subscription fee or your Zune Pass subscription terminates for any other reason, you will no

longer have access to any content you downloaded under your Zune Pass subscription.

22.2 Non-Commercial Use. Music and video content may only be used for personal,

non-commercial use and may not be used as a musical "ringer" or ringtone for a mobile phone

without the prior written consent of the copyright owner.

22.3 Content Usage Rules for Music and Music Video. All music and music video content you

purchase, rent or acquire on a subscription basis from the Zune Service in your Territory is

subject to this contract and any other applicable terms and conditions. These include: (i)

limitations imposed by copyright owners; (ii) use of digital rights management (DRM) technology;

and (iii) the usage rules, located at http://www.xbox.com/usagerules.

22.4. Storage. Any burning or exporting capabilities (if applicable) are solely an accommodation

to you. They do not constitute a grant or waiver (or other limitation or implication) of any rights

of the copyright owners of any audio or video content, sound recording, underlying musical

composition or artwork embodied in any purchased content.

22.5. Video Content (Film or Television). We may offer video content in your Territory ("Video

Content") for download, streaming or both, on: (i) a limited time-based video-on-demand basis

("VOD Content"); or (ii) a retained license basis ("Retained Rights Content"). You may only stream

Video Content to the extent this feature is authorized under the Service. Resolution of Video

Content purchased in high definition may vary depending on the content you chose, the device

or hardware that you use, and the bandwidth of your Internet connection.

22.5.1. VOD Content. Notwithstanding anything to the contrary in this contract, we grant you a

personal, non-exclusive, non-transferable, limited right and license to view and privately display

the VOD Content in your Territory for personal, non-commercial purposes only via an Authorized

Device. This limited right and license is subject to the terms of this contract and the usage rules,

located at http://www.xbox.com/usagerules and is effective on payment of the required fees.

22.5.2. Retained Rights Content. Notwithstanding anything to the contrary in this contract, we

grant you, a personal, non-exclusive, non-transferable, limited right and license to view and

privately display any Retained Rights Content you obtain via the Service in your Territory. This

limited right and license is: (i) subject to the terms of this contract; (ii) for personal,

non-commercial purposes only, for and during your authorized use of the Zune Service; and (iii)

effective on payment of the required fees. Once you obtain a license to an item of Retained

Rights Content, you may download or stream a copy of it to one or more Authorized Devices, as

set forth in the usage rules, located at http://www.xbox.com/usagerules.

23. Windows Phone 7.x.

The Service available in your Territory may enable you to browse, search, download and purchase

applications for your Windows® Phone running a version 7.x of the Windows Phone operating

system ("Windows Phone Applications").

We will identify the provider of each Windows Phone Application. It may be Microsoft

("Microsoft applications") or a third party ("Third Party applications"). Your use of Windows

Phone Applications is governed by the Standard Application License Terms at the end of these

We are not a party to the license between you and a Third Party application provider. Except in

the country(s) listed in Section 22.3 below, we act as an agent of the application provider in

providing any Third Party application to you. Regardless of whether Microsoft acts as an agent or

reseller, we do not license any Microsoft intellectual property to you as part of any Third Party

application made available through the Service, and we are not responsible, unless otherwise

required by law, for:

the Third Party application;

your use of the Third Party application;

the content of the Third Party application;

customer support for the Third Party application; or

any warranties or claims relating to the Third Party application.

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23.1. Removing or Disabling Windows Phone Applications . We may disable the Windows

Phone applications contained in your service account for any reason. We may also remove any

Windows Phone application or disable copies of any Windows Phone application on your

Marketplace enabled device in order to protect the Service, application providers, wireless

carriers over whose network you access the Service or any other affected or potentially affected

parties.

23.2. Privacy Policy for Windows Phone Applications . The privacy policies that apply to Third

Party applications will be provided to you with such Third Party applications, and Microsoft's

Standard Windows Phone Application License Terms

STANDARD APPLICATION LICENSE TERMS (UPDATED JUNE 2011)

WINDOWS PHONE APPLICATIONS

These license terms are an agreement between Application Provider and you. Please read them.

They apply to the software application you download from the Windows Phone Marketplace

("Application"), unless the Application comes with separate terms ("Third Party License"). In that

case, the terms of the Third Party License will apply. This agreement also applies to any updates

and supplements for the Application, unless other terms accompany those items. If so, those

terms apply.

BY DOWNLOADING OR USING THE APPLICATION, YOU ACCEPT THESE TERMS. IF YOU DO NOT

ACCEPT THEM, DO NOT DOWNLOAD OR USE THE APPLICATION.

Except for the foregoing, if the Application enables access to any Internet-based services, your

use of those services will be subject to the separately-provided terms of use.

In this agreement "Application Provider" means the entity licensing the Application to you, as

identified in the Windows Phone Marketplace. If the Application is provided by Microsoft, then

the Application Provider is Microsoft (or based on where you live, one of its affiliates).

If you comply with these license terms, you have the rights below.

INSTALLATION AND USE RIGHTS.

Installation and Use. You may install and use one copy of the Application on up to five (5) mobile

devices you personally own or control and which are affiliated with the Windows Live ID

associated with your Windows Phone Marketplace account. You may not install or use a copy of

the Application on a device you do not own or control.

INTERNET-BASED SERVICES. Application Provider may provide Internet-based services with the

Application. In addition to the following, your use of such services is subject to the terms

provided to you by the Application Provider and/or your wireless carrier.

Consent for Internet-Based or Wireless Services. The Application may connect to computer

systems over an Internet-based wireless network. In some cases, you will not receive a separate

notice when they connect. Using the application operates as your consent to the transmission of

standard device information (including but not limited to technical information about your

device, system and application software, and peripherals) for Internet-based or wireless services.

Misuse of Internet-based Services. You may not use any Internet-based service in any way that

could harm it or impair anyone else's use of it or the wireless network. You may not use the

service to try to gain unauthorized access to any service, data, account or network by any means.

Scope of License. The Application is licensed, not sold. This agreement only gives you some

rights to use the Application. Application Provider reserves all other rights. Unless applicable law

gives you more rights despite this limitation, you may use the Application only as expressly

permitted in this agreement. In doing so, you must comply with any technical limitations in the

Application that only allow you to use it in certain ways. You may not:

work around any technical limitations in the Application;

reverse engineer, decompile or disassemble the Application, except and only to the extent

that applicable law expressly permits, despite this limitation;

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make more copies of the Application than specified in this agreement or allowed by

applicable law, despite this limitation;

publish or otherwise make the Application available for others to copy;

rent, lease or lend the Application; or

transfer the Application or this agreement to any third party.

Documentation. If documentation is provided with the Application, you may copy and use the

documentation for your internal, reference purposes.

Export Restrictions. The Application is subject to United States export laws and regulations. You

must comply with all domestic and international export laws and regulations that apply to the

Application. These laws include restrictions on destinations, end users and end use. For

additional information, see www.microsoft.com/exporting.

Support Services. The Application is provided "as is." Contact the Application Provider to

determine if any support services are available. Microsoft (unless Microsoft is the Application

Provider), your phone manufacturer, and your wireless carrier are not responsible for providing

support services for the Application.

Entire Agreement. This agreement, and the terms for supplements and updates are the entire

agreement for the Application.

Applicable Law.

United States. If you acquired the Application in the United States, he laws of the state where

you live govern the interpretation of this agreement, claims for breach of it, and all other claims

(including consumer protection unfair competition, and tort claims), regardless of conflict of law

principles.

Outside the United States. If you acquired the Application in any other country, the laws of that

country apply.

Legal Effect. This agreement describes certain legal rights. You may have other rights under the

laws of your country. This agreement does not change your rights under the laws of your country

if the laws of your country do not permit it to do so.

Disclaimer of Warranty. THE APPLICATION IS LICENSED "AS-IS," "WITH ALL FAULTS," AND "AS

AVAILABLE." YOU BEAR THE RISK OF USING IT. THE APPLICATION PROVIDER, ON BEHALF OF

ITSELF, MICROSOFT, WIRELESS CARRIERS OVER WHOSE NETWORK THE APPLICATION IS

PROVIDED, AND EACH OF OUR RESPECTIVE AFFILIATES, AND SUPPLIERS ("COVERED

PARTIES"), GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER OR IN

RELATION TO THE APPLICATION. YOU MAY HAVE ADDITIONAL CONSUMER RIGHTS UNDER

YOUR LOCAL LAWS WHICH THIS AGREEMENT CANNOT CHANGE. TO THE EXTENT PERMITTED

UNDER YOUR LOCAL LAWS, COVERED PARTIES EXCLUDE ANY IMPLIED WARRANTIES OR

CONDITIONS, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE AND NON-INFRINGEMENT.

Limitation on and Exclusion of Remedies and Damages.

TO THE EXTENT NOT PROHIBITED BY LAW, YOU CAN RECOVER FROM THE APPLICATION

PROVIDER ONLY DIRECT DAMAGES UP TO THE AMOUNT YOU PAID FOR THE APPLICATION.

YOU AGREE NOT TO SEEK TO RECOVER ANY OTHER DAMAGES, INCLUDING CONSEQUENTIAL,

LOST PROFITS, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES FROM ANY

COVERED PARTIES.

This limitation applies to

anything related to the Application, services made available through the Application, or

content (including code) on third party Internet sites; and

claims for breach of contract, breach of warranty, guarantee or condition, strict liability,

negligence, or other tort to the extent permitted by applicable law.

It also applies even if

repair, replacement or a refund for the Application does not fully compensate you for any

losses; or

Covered Party knew or should have known about the possibility of the damages.

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Support Press For Developers Jobs Feedback

United States Mobile version Privacy Statement Xbox.com Terms of Use Code of Conduct About Our Ads

If you live in Australia, the above "Disclaimer of Warranty" and "Limitation on and Exclusion of

Remedies and Damages" clauses are subject to the consumer guarantee provisions of the

Australian Consumer Law.

Our goods (the Application) come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a major failure and compensation

for any other reasonably foreseeable loss or damage. You are also entitled to have the goods

repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount

to a major failure.

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