Connect

User Guide

Friday, October 29, 2021

2Connect

Table of Contents

Foreword 0

Part I Overview

................................................................................................................................... 51 Connect Modules

................................................................................................................................... 62 Security

................................................................................................................................... 63 Communication profiles

Part II Managing Hosts

................................................................................................................................... 81 Multiple Accounts

................................................................................................................................... 82 Start and end a remote control session

................................................................................................................................... 113 Use Impero phonebook to manage connections

......................................................................................................................................................... 12Edit phonebook records

......................................................................................................................................................... 13Protect your phonebook record files with a password

......................................................................................................................................................... 13Organize your phonebook

......................................................................................................................................................... 14Export and import phonebook data

......................................................................................................................................................... 15Add a phonebook reference

......................................................................................................................................................... 16Use Remote Desktop from the Netop phonebook

................................................................................................................................... 164 Keyboard, mouse and display during remote control

................................................................................................................................... 175 Generate a Host inventory

......................................................................................................................................................... 18Process Host computer inventory information

................................................................................................................................... 196 Monitor Hosts

................................................................................................................................... 207 Execute system control commands on a Host computer

................................................................................................................................... 218 Perform Remote Management tasks

......................................................................................................................................................... 22Management pane

......................................................................................................................................................... 23Disk Drives

......................................................................................................................................................... 23Event Viewer

......................................................................................................................................................... 24Task Manager

......................................................................................................................................................... 24Registry

......................................................................................................................................................... 25Services

......................................................................................................................................................... 27Shared Folders

......................................................................................................................................................... 28Inventory

......................................................................................................................................................... 28Command Console

......................................................................................................................................................... 28System Control

......................................................................................................................................................... 29Local Users and Groups

......................................................................................................................................................... 31Integrate third party applications

......................................................................................................................................................... 33Impero Sessions

................................................................................................................................... 339 Create and run a script

................................................................................................................................... 3610 Use Intel vPro from Impero Conect

......................................................................................................................................................... 38Log on to the vPro Console

......................................................................................................................................................... 40vPro Console

................................................................................................................................... 4411 Tunnel

......................................................................................................................................................... 45Predefine local ports for the tunnel

......................................................................................................................................................... 46Open tunnel session

................................................................................................................................... 4612 Run a remote program

................................................................................................................................... 4713 Transfer files

................................................................................................................................... 5014 Log events

................................................................................................................................... 5115 Record sessions

3Contents

......................................................................................................................................................... 52Play back session recordings

................................................................................................................................... 5316 Use a skin to see the Host button layout

................................................................................................................................... 5417 Multisession Support

................................................................................................................................... 5418 Switching between whitelisted applications

................................................................................................................................... 5519 Multiple monitors support

Part III Getting remote support

................................................................................................................................... 561 Request help

................................................................................................................................... 562 Notification

................................................................................................................................... 573 Communicate with Guest users

................................................................................................................................... 584 End a remote control session from a Host computer

Part IV Providing remote support

................................................................................................................................... 601 Set up Help Request on Guest and Host

................................................................................................................................... 632 Respond to a help request

................................................................................................................................... 643 Run a multi Guest session

................................................................................................................................... 644 Send special keystrokes

................................................................................................................................... 665 Use clipboard commands

................................................................................................................................... 676 Communicate with Host users

................................................................................................................................... 697 Send or receive print jobs

......................................................................................................................................................... 70Redirect a print job

................................................................................................................................... 708 Share your screen

................................................................................................................................... 719 Impero Screen Video

................................................................................................................................... 7410 Impero Marker Utility

Part V Dialog box help

................................................................................................................................... 751 Guest dialog boxes

......................................................................................................................................................... 75Advanced audio settings

......................................................................................................................................................... 76Advanced Help Service

......................................................................................................................................................... 77Advanced inventory option

......................................................................................................................................................... 78Advanced TCP/IP Configuration

......................................................................................................................................................... 79Advanced Video

......................................................................................................................................................... 79Communication Profile Edit

......................................................................................................................................................... 88Communication Profile Setup

......................................................................................................................................................... 89Connect to Host

.................................................................................................................................................. 90Connection Properties

......................................................................................................................................................... 102Inventory

......................................................................................................................................................... 102Name Not Found

......................................................................................................................................................... 103Custom Inventory Items

......................................................................................................................................................... 104Global Settings

......................................................................................................................................................... 106IP Broadcast List

......................................................................................................................................................... 107Log Setup

.................................................................................................................................................. 113Available Impero log event codes and arguments - Guest

.................................................................................................................................................. 115Available Impero log event codes and arguments - Host

......................................................................................................................................................... 120Impero File Manager Options

......................................................................................................................................................... 124Modem

......................................................................................................................................................... 125Modem Configuration

......................................................................................................................................................... 126Novell Network Numbers

......................................................................................................................................................... 126Program Options

......................................................................................................................................................... 143Run

......................................................................................................................................................... 144Script

4Connect

......................................................................................................................................................... 146Send Message

................................................................................................................................... 1472 Host dialog boxes

......................................................................................................................................................... 147Advanced Help Request Options

......................................................................................................................................................... 148Allowed ISDN Numbers

......................................................................................................................................................... 149Directory Service

......................................................................................................................................................... 151Guest Access Security

......................................................................................................................................................... 164Guest Profile

......................................................................................................................................................... 166Help Providers

......................................................................................................................................................... 166Help Request

......................................................................................................................................................... 167Maintenance Password

......................................................................................................................................................... 169Program Options

......................................................................................................................................................... 180Select Directory Services Users or Groups

Index

181

Connect

Overview

1 Overview

1.1 Connect Modules

Impero Connect is comprised out of the following modules:

Impero Guest: Enables the computer user to remote control and interact with another

computer that runs a Host or an extended Host.

Impero Host: Enables the computer to be remote controlled and interacted with from a

computer that runs a Guest.

Impero WebConnect / 3: A secure web-based service consisting of a Connection

Manager that serves as a meeting hub for the Guests and Hosts, and at least one

Connection Server that routes the traffic between the Guests and Hosts. The Con-

nection Server is an extended Host. This is available as a hosted service or as an on-

premise application. WebConnect 3.0 has an improved security.

Impero Portal: A management console allowing the users to manage authentication

and authorization, view connected devices, do remote sessions and create packages

for device enrollment.

Impero Browser Based Support Console: A browser based interface for the

Guest, that allows the supporters to remote control devices, no installation required.

Impero Security Server: An extended Host that uses a central database to manage

Guest authentication and authorization across the network. It also provides centralized

logging capabilities and extended authentication methods including RSA.

Impero Gateway: An extended Host that can route Impero traffic between different

communication devices. Gateway can receive Impero communication that uses one

communication device and send it using another communication device. This ability en-

ables Gateway to provide communication between Impero modules that use mutually

incompatible communication devices, typically to connect Impero modules inside a

network or terminal server environment with Impero modules outside a network or ter-

minal server environment.

See also

The Impero Connect Administrator's Guide for more information about the Security

Server, the Gateway and the Name Server.

The Impero WebConnect Installation Guide for more information about the WebConnect

Connection Server.

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Overview

1.2 Security

You can prevent changes to the installed Connect modules by using a maintenance

password. You also can hide the Host module from the end user via the stealth mode

feature.

The Guest Access Security functions of the Host can protect against unauthorized ac-

cess and limit the actions available to the Guest:

Upon connection to the Host, the Guest can be authenticated against their Windows

Security roles can be defined on the Host which dictate what remote control actions

the authenticated Guest can perform.

The policy functions can determine how the Host behaves before, during and after the

remote control session, including notification, confirm access and confirm access via

email, and illegal connection attempts.

The communication between the Impero modules can be encrypted using different

methods that depend on the environment.

Audit trails including all the remote control events and physical session recordings can

be centrally maintained.

All the Connect modules can log Impero events locally and centrally in an Impero log.

You can protect the Guest and Host setup with a maintenance password.

See also

Guest Access Security

Program Options (Encryption tab and Smart Card tab)

Administrator's Guide

1.3 Communication profiles

To make the Impero modules to able to communicate with each other, it is necessary

that you define a communication profile. A communication profile is a specific configura-

tion of a communication device.

A communication device is a Impero adaptation of a generally available communication

protocol or a Impero proprietary communication protocol.

A newly installed Impero module includes the default communication profiles.

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Overview

NOTE: Communication profiles are stored in the Impero configuration file (comprof.ndb).

The comprof.ndb file is located in the folder:

C:\Users\<User name>\AppData\Roaming\Danware Data\C\Program Files

(x86)\Netop\Netop Remote Control\<Module name> for the Guest

C:\ProgramData\Danware Data\C\Program Files (x86)\Netop\Netop Re-

mote Control\<Module name> for Host-based modules.

Refer to the Impero Knowledge Base, for more information on how to configure Impero

files.

See also

Communication Profiles

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Managing Hosts

2 Managing Hosts

2.1 Multiple Accounts

To switch to secondary accounts in the Guest, simply click on the dropdown menu and

select the secondary account that you want to switch to.

By default, the primary account is the account that the user was first invited to. User set-

tings are not transferred from the primary to any other secondary accounts. As such

users can have different permissions, roles, or other settings on other secondary ac-

counts without them interfering with each other.

When removing a user that belongs to multiple accounts from its primary account, the

user is deleted from all the accounts.

If Multi-Factor Authentication is enabled for users on the secondary account, users are

prompted to enter the MFA code upon logging in when switching to that account.

2.2 Start and end a remote control session

You can connect and start a remote control session in several ways.

Before starting a remote control session, specify a communication profile corresponding

to a communication profile (default is TCP/IP = UDP) enabled on the Host in the Com-

munication Profile section of the Quick Connect tab.

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Managing Hosts

To start a remote control session from the Guest window, Quick Connect tab, proceed

as follows:

1. In the Quick Connect tab, in the Host section, specify a Host name or address as re-

quired by the selected communication profile.

2. Click on the Connect button to connect and start a remote control session. Alternat-

ively, click on a toolbar button or select a command from the Connection menu to con-

nect and start a session. Typically, a Impero logon window is displayed prompting you to

log on to the Host.

3. Type your credentials to log on. When you have logged on to the Host, the session

starts.

Connections are displayed on the Connections tab. You can change session type or

execute action commands by right-clicking on a Host from the Connections tab.

Other ways to connect from the Quick Connect tab

1. Click on the Browse button (Applies only when using profiles that use UDP and We-

bConnect).

2. Select one or multiple Hosts in the Browse list (Impero Network tab).

3. Click on the Connect button. Alternatively, click on a toolbar button or select a com-

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Managing Hosts

mand on the Connection menu to connect and start a session.

Typically, a Impero logon window is displayed prompting you to log on to the Host.

4. Type your credentials to log on. When you have logged on to the Host, the session

starts.

Alternatively:

1. Click on the Windows Network tab at the bottom of the window.

2. In the Windows Network list navigate to and select one or multiple Hosts.

3. Click on the Connect button. Alternatively, click on a toolbar button or select a com-

mand on the Connection menu to connect and start a session. Typically, a Impero lo-

gon window is displayed prompting you to log on to the Host.

4. Type your credentials to log on. When you have logged on to the Host, the session

starts.

To start a remote control session from other Guest window tabs, proceed as follows:

1. In the Phonebook tab, History tab, or Help Request tab, select one or multiple

Hosts.

2. Click on a toolbar button or select a command on the Connection menu to connect

and start a session. Typically, a Impero logon window is displayed prompting you to log

on to the Host.

3. Specify your credentials to log on. When you log in on to the Host, the session starts.

Phonebook

Stores Host records that you have created or saved from the

Quick Connect tab or History tab.

History

Stores records of previous Host connections.

Help Request

Displays a list of pending Host help requests.

See also

Save connection information in the phonebook

To end a remote control session, proceed as follows:

In the Remote Control window of the Guest, click on the Disconnect button on

the toolbar. Alternatively, click on the Remote Control button from the toolbar.

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Managing Hosts

Alternatively:

In the Guest window, select the connection from the Connections tab.

Click on the Disconnect button from the toolbar.

Alternatively, select the Disconnect button from the Connection menu.

The Host user can also end the session by selecting Disconnect in the Session menu.

2.3 Use Impero phonebook to manage connections

You can save connection information as records in the Impero phonebook for a later use.

The phonebook works much like a personal quick-dial telephone directory with the com-

munication profile needed to connect and passwords.

Passwords are encrypted by a secure algorithm.

Phonebook records are saved as files with the extension *.dwc in the C:\Users\<User

name>\AppData\Roaming\Danware Data\C\Program Files (x86)\Netop\Netop

Remote Control\Guest\PhBook folder. The dwc files are *.xml files. You can view the

content of these files in any text editor.

From the Quick Connect tab

You can add connection information to the phonebook by right-clicking on a Host re-

cord in the pane in lower part of the Guest window and selecting Add to Phonebook

after having browsed for Hosts.

In the displayed dialog box select the phonebook folder in which you want to save the

information and click on OK.

Alternatively:

1. You can copy connection information to the phonebook by right-clicking on a Host re-

cord in the pane in the lower part of the Guest window and selecting Copy after you

browsed for the Hosts.

2. Click on the Phonebook tab, right-click on the folder in the left pane in which you

want to save the information, and then select Paste.

The Host record is displayed in the right pane of the Phonebook tab.

From the History tab

1. You can add connection information to the phonebook, by right-clicking on a Host re-

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Managing Hosts

cord in the right pane of the History tab and then by selecting Copy.

2. Click on the Phonebook tab, right-click on the folder in the left pane in which you

want to save the information, and select Paste.

The Host record is displayed in the right pane of the Phonebook tab.

Creating phonebook records in the Phonebook tab

To create a Phonebook record, proceed as follows:

1. Click on the Phonebook Entry button from the toolbar.

Alternatively, select New > Phonebook Entry in the Edit menu.

The Connection Properties dialog box is displayed.

2. Fill in the fields in Connection Properties with the necessary information and click

on OK.

See also

Connection Properties

Start and end a remote control session

2.3.1 Edit phonebook records

If you want to edit a phonebook record and change information such as the specified

communication profile or the Host credentials, you can do that in Connection Proper-

ties.

To edit a Phonebook record, proceed as follows:

1. Select the phonebook record in the right pane of the Phonebook tab.

2. Click on the Connection Properties button on the toolbar.

Alternatively, select Connection Properties from the Edit menu. The Connection

Properties dialog box is displayed.

3. Edit the information and click on OK.

You can move phonebook records between the Phonebook root folder and user-created

folders using drag-and-drop.

See also

Connection Properties

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Managing Hosts

2.3.2 Protect your phonebook record files with a password

To protect your phonebook record files (*.dwc), you can specify a password for each file

in Connection Properties.

You can specify that the password should be entered every time someone wants to use

or edit the file, or you can specify that the password should be entered only to edit the

file.

To specify a password for a phonebook record file, proceed as follows:

1. Select the phonebook record in the right pane of the Phonebook tab.

2. Click on the Connection Properties button from the toolbar.

3. Click on the Protect Item tab.

4. Specify a password and confirm it.

If you want the password only to apply to editing, select the Connect without pass-

word check box.

5. Click on OK.

See also

Connection Properties

2.3.3 Organize your phonebook

You can create new folders in the phonebook to organize your connection information

and make it easier to find the Host that you want to connect to.

To create a new folder, proceed as follows:

1. In the Edit menu, select New > Folder.

2. Enter a name for the folder.

3. Click on OK. Alternatively, right-click and create a folder using the shortcut menu.

To create a new subfolder, proceed as follows:

1. In the left pane, select the folder in which you want to create a subfolder.

2. In the Edit menu, select New > Folder.

3. Enter a name for the folder.

4. Click on OK. Alternatively, right-click on the folder in which you want to create a sub-

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Managing Hosts

folder, and create a subfolder using the shortcut menu.

You can use drag-and-drop to rearrange your folders.

2.3.4 Export and import phonebook data

You can export and import phonebook data in a *.csv (comma separated values) file.

This is useful for example if you want to copy phonebook data from one computer to an-

other.

You can also populate the phonebook using existing data from another system, for ex-

ample by importing data from Active Directory.

Scripts can use the phonebook data to call Hosts.

To export the phonebook data, proceed as follows:

1. Select a folder in the left pane of the Phonebook tab or select one or multiple phone-

book records in the right pane.

2. In the File menu, select Export.

3. In the displayed dialog box, specify the path and name of the *.csv file that you want

to save the phonebook records to. If you specify only a file name, the export file is saved

to the folder in which the Guest is installed.

4. Select the Export Passwords check box if you want to include passwords for the

phonebook records in the *.csv file.

5. Click on OK.

You cannot export all the Connection Properties properties for a phonebook record.

This applies to the properties of the Display tab, the Keyboard/Mouse tab, the Com-

pression/Encryption tab, the Desktop tab, and the Record tab. You can specify these

properties when importing.

Csv file syntax

The *.csv file is a plain text file. For each phonebook record, the file contains a line of

values separated by commas according to this syntax:

<Folder path>,<Description>,<Phone number>,<Name>,<Comment>,<Commu-

nication profile>,<Host logon name>,<Host logon password>,<Host logon

domain>, <Gateway logon name>,<Gateway logon password>,<Gateway logon

domain>, <Protect item password>,<Wake on LAN MAC address>,<Logon

credentials flags>,<Custom application description>,<Custom applica-

tion command line>

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Managing Hosts

Passwords are encrypted as 64-digit hexadecimal checksums with the prefix

ENCRYPTED:.

To import the Phonebook data, proceed as follows:

1. In the File menu, select Import to Phonebook.

2. Specify the path to and name of the *.csv file that you want to import.

3. Click on the Connection Properties button if you want to specify the Display

tab properties, Keyboard/Mouse tab properties, Compression/Encryption tab prop-

erties, Desktop tab properties, and the Record tab properties.

4. Click on OK.

2.3.5 Add a phonebook reference

You can add a phonebook reference in the Guest phonebook. A phonebook reference

links to a folder containing phonebook records (*.dwc files), for instance a phonebook

shared by multiple users.

To add a Phonebook reference, proceed as follows:

1. Right-click in the left pane of the Phonebook tab and select the Add Phonebook ref-

erence.

2. In the Add Phonebook Reference dialog box, specify the folder containing phone-

book records that you want to link to.

You can browse for the folder by clicking on the button next to the Folder field.

3. Click on OK.

A phonebook reference to a folder containing phonebook records is displayed in the left

pane of the Phonebook tab, and the records are displayed in the right pane.

You can edit the phonebook reference by right-clicking on the reference and selecting

the Edit Phonebook reference.

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Managing Hosts

2.3.6 Use Remote Desktop from the Netop phonebook

The Impero phonebook provides access to using the Remote Desktop functionality.

This means that you can use one tool for all your remote control sessions.

For information about configuration of RDP (Remote Desktop Protocol), please refer to the

Microsoft documentation.

To create a Remote Desktop entry in the phonebook, proceed as follows:

1. Right-click in the right pane of the Phonebook tab and select New > Remote

Desktop Entry. The Remote Desktop Connection dialog box opens.

2. In the General tab, specify the logon settings and a *.rdp file to be used for the

entry.

A Remote Desktop entry is created and displayed in the records pane of the Phone-

book tab together with a pseudo communication profile.

Use the Remote Desktop phonebook entry you created to start a remote desktop ses-

sion.

For information about the use of Remote Desktop, click on the Help button in the Re-

mote Desktop Connection dialog box.

2.4 Keyboard, mouse and display during remote control

By default, the Guest and the Host share the keyboard and mouse control during re-

mote control.

If allowed by the Guest Access Security settings on the Host, you can block the Host

user from using the keyboard and mouse. To do so, click on the Lock Keyboard

and Mouse button from the toolbar in the Remote Control window.

You can also blank the Host screen, if allowed by the Guest Access Security settings

on the Host, so that what is going on on the Host computer cannot be seen by anyone.

To do so, click on the Blank Display button from the toolbar.

NOTE: While Blank Display works with most Host computers, the design of some dis-

play adapters prevents applying it.

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Managing Hosts

Typically, these two functions are used together, for example if you are carrying out main-

tenance work on an unattended Host computer or working on your office computer from

home, and you do not want anyone passing by to see what you are doing or to interfere.

In the Guest Connection Properties, in the Startup tab, you can specify that the Host

computer screen should be blanked and the keyboard and mouse should be locked in

the Host computer from the start when you establish a connection to the Host.

See also

Guest Access Security

Connection Properties (Keyboard/Mouse tab)

2.5 Generate a Host inventory

If allowed by the Guest Access Security settings on the Host, you can generate an in-

ventory of the Host computer hardware and software. The inventory are displayed on

the Inventory tab of the Guest.

To define what you want the Host inventory summary to contain, proceed as follows:

1. In the Tools menu, select Program Options.

2. Click on the Inventory tab, select/clear selection of elements on the Summary view

list, and click on OK.

To generate a Host inventory, proceed as follows:

1. On one of the Guest window tabs, select the Host computer for which you want to

generate an inventory.

The Guest can connect and generate an inventory from the Quick Connect tab, the

Phonebook tab or the History tab.

2. Click on the Get Inventory button in the toolbar.

Alternatively, select Get Inventory in the Connection menu.

Alternatively:

If you are already connected to a Host, in the Remote Control window, click on the Get

Inventory button on the toolbar.

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Managing Hosts

The inventory as defined in the Inventory tab in Program Options is displayed in the

Inventory tab in the Guest window.

See also

Program Options (Inventory tab)

Process Host computer inventory information

2.5.1 Process Host computer inventory information

You can use Host computer inventory information to get an overview.

In addition to this you can specify an external program to be executed after an inventory

scan has completed. Inventory data is saved in *.xml files.

You can also specify custom inventory items that you want to include when generating

inventories, that is items not included in the list of inventory items in the Inventory tab in

Program Options.

For example you might want to check what version of a certain program is installed on a

number of Host computers. If you know the registry key for the program version in ques-

tion, you can specify a custom inventory item for the registry key. You can then generate

inventories telling you what version of the program is installed.

To specify a program to run after inventory scan, proceed as follows:

1. In the Tools menu, select Program Options.

2. Click on the Inventory tab, and click on the Advanced button.

3. In the Advanced inventory option dialog box, specify whether you want to run a pro-

gram after generating an inventory for each Host or after generating inventories for all

the Hosts for which you choose to generate the inventories.

4. In the File name field, specify the program file name. Click on the Browse button to

find the program.

5. Then click on OK.

When you generate Host inventories, the specified program runs automatically after-

wards as specified.

Specify custom inventory items

You can retrieve additional information during the inventory scan, such as environment

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Managing Hosts

variables, registry keys, file information etc.

1. In the Tools menu, select Program Options.

2. Click on the Inventory tab, and click on the Advanced button.

3. In the Advanced inventory option dialog box, click on the Add button.

4. In the Custom Inventory Items dialog box, enter a name for the custom inventory

item.

Select item type on the Item Type list, for example Registry key, and fill in all fields for the

selected item type as necessary.

Then click on OK.

The custom inventory item you created is displayed in the Custom Inventory Items

pane in the Advanced inventory option dialog box. From here you can edit or delete it.

NOTE: The pane contents are stored in the Impero configuration file InvCuItm.xml,

which is typically located here: C:\Users\<User name>\AppData\Roaming\Danware

Data\C\Program Files (x86)\Netop\Netop Remote Control\Guest.

2.6 Monitor Hosts

If the Guest Access Security settings on the Hosts allow remote control, the Guest

can sequentially monitor the computer screen images of multiple Hosts and toggle

between monitor mode and remote control mode.

During monitoring most Guest toolbar buttons are disabled, the Guest has no keyboard

and mouse control on the Host computer.

If you discover during monitoring that you need to do something on the Host being mon-

itored, switch to remote control mode using the Monitor/Remote Control toggle button

in the monitor toolbox. Not all remote control functionality is available.

Each Host is monitored for a specified number of seconds. Specify the monitor interval in

Tools > Program Options > Monitor.

In the Host, monitoring appears as multiple short remote control sessions.

To start monitoring Hosts, proceed as follows:

1. Select Hosts from the Quick Connect tab, the Phonebook tab or the History tab.

2. Click on the Monitor button on the toolbar to start connecting to the first selected

Host.

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Managing Hosts

Alternatively, select Monitor in the Connection menu.

3. If prompted by the Host, enter the logon information to log on to the Host.

You see the first Host computer.

4. The monitor toolbox is displayed. Use the tools to control the monitoring.

Button

Description

End monitoring.

Continue countdown after Hold.

Hold countdown.

Monitor the previous Host.

Monitor the next Host.

Switch between monitor and remote control mode. The button displays a re-

mote control icon in monitor mode and a monitor icon in remote control mode.

Switch between window and full screen. The button displays a window to full

screen icon in window mode and a full screen to window icon in full screen

mode.

Display a list of monitored Hosts. Use it to select a specific Host to monitor.

NOTE: The Guest cannot monitor a Host computer with which it runs a remote control

session.

2.7 Execute system control commands on a Host computer

If allowed by the Guest Access Security settings on the Host, the Guest can execute

system control commands on Host computers.

To execute a system control command on a Host computer, proceed as follows:

1. In one of the Guest window tabs, select the Host computer that you want to connect

to and execute a system control command on.

The Guest can connect and execute a system control command from the Quick Con-

nect tab, the Phonebook tab or the History tab in the Guest window.

2. Click on the Execute Command button on the toolbar.

Alternatively, select the Execute Command from the Connection menu.

When already connected, in the Remote Control window, click on the Execute Com-

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Managing Hosts

mand button in the toolbar.

Execute Command displays a menu from which you can select the following commands:

Command

Note

Log Off

Restart

Shut Down

Lock Workstation

You can lock only Host computers running on Windows NT and later

(2000, XP, 2003, 2008, Vista, and 7) operating systems.

Wake on LAN

Select Wake on LAN to start selected Host computers whose

Wake on LAN MAC Address is specified on the Connect tab in the

Connection Properties window.

NOTE: You can only use this command for Host computers that

support this.

See also

Guest Access Security

2.8 Perform Remote Management tasks

If allowed by the Guest Access Security settings on the Host, the Guest can use Re-

mote Management to manage the Host.

For the Host computer you can access the Disk drives, Event Viewer, Task Man-

ager, Registry, Services, Shared Folders, Inventory, Command Console, System

Control, Local Users, and Groups.

The window section called Impero Sessions provides access to a few basic remote

control session types, Remote Control, File Transfer, Chat, and Audio-Video Chat,

which you can use while remote managing the Host.

Other third party programs can be installed in their own window section. In the File menu,

click on the Third Party Program Integration button. The first step is to add your own

window section, and the next step is to add shortcuts to relevant programs.

To start a remote management session with a Host, proceed as follows:

1. In one of the Guest window tabs, select the Host that you want to connect to and run

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Managing Hosts

a remote management session with.

2. Click on the Remote Management button on the toolbar to start a remote man-

agement session with the selected Host.

Alternatively, select Remote Management in the Connection menu.

The Remote Management window is displayed.

Nothing is displayed on the Host computer.

2.8.1 Management pane

When you have started a remote management session with a Host, the Remote Man-

agement window is displayed. The Remote Management window contains a pane on

the left providing access to available management tools in three or more sections.

Management

The first section provides access to the Management tools. The tools are also available

from the Management menu, which is added to the Impero Remote Management

menu bar when a remote management session is started.

For details about each tool, refer to the relevant topic below.

Impero Sessions

The second section provides access to Impero Sessions commands. Refer to the Im-

pero Sessions for a brief overview of the command.

Details

The third section is informational only and displays the following information:

The Host ID

The Host computer ID or MAC address

The Guest communication profile

The encryption type icon and name

The Host computer operating system

The remote management session duration in this format: HH:MM:SS.

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2.8.2 Disk Drives

Click on Disk Drives from the Management section to display available Host computer

disk drives and their properties.

Use the Disk Drives tool to get an overview of the available disk space on a remote con-

trolled computer.

Viewing options are available from the Disk Drives menu and from the shortcut menu

that opens when you right-click on the data panel.

2.8.3 Event Viewer

Click on Event Viewer in the Management section to display Windows event logs of

the Host computer.

Use the Event Viewer tool to:

View and change log properties.

View the properties of an event record and copy them to the clipboard.

Clear logs.

Save a log on the Guest or Host computer.

Open a log saved on the Guest or Host computer to view it.

NOTE: Only Windows NT and later versions (2000, XP, 2003, 2008, Vista, and 7) record

event logs. Consequently, the Event Viewer command is enabled only if the Host com-

puter runs on a Windows NT or later operating system.

Like the Windows Event Viewer, the Event Viewer tool includes three categories of in-

formation: Application, Security and System.

The File tab can display a saved event log.

The following commands are available from the Event Viewer menu and from the short-

cut menu that opens when you right-click on the data panel:

Command

Description

Open

Opens an event log that was previously saved using the Save com-

mand. Event log files have the following extension *.evt.

NOTE: Opening a saved event log overwrites any previous File tab

contents.

Save

Saves an event log as a file in a specified location. The file has the

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*.evt extension.

Clear

Clears the Application, Security, or System event log from Windows.

Before the event log is cleared, you can choose to save the inform-

ation to a log file. Save the log file saved with *.evt extension.

Refresh

Retrieves new data from the Host computer to refresh the tab dis-

play.

Log Properties

Opens the properties window for the Application, Security or System

log file. You can view and change log size and filter properties.

Event Properties

Displays properties for the selected event.

Use the up and down arrows to scroll through the list of events.

Click on the Copy button to copy the record properties to the clip-

board.

2.8.4 Task Manager

Click on Task Manager in the Management section to display lists of applications and

processes that are running on the Host computer.

The Task Manager tool works like the Windows Task Manager, only on a remote con-

trolled computer. The tool can be used to view and control applications and end pro-

cesses, and to view the computer load and process threads.

2.8.5 Registry

Click on Registry in the Management section to open the Windows registry on the

Host computer.

The Registry tool works like the Windows Registry Editor, only on a remote controlled

computer.

About Windows registry

The Windows registry stores the configuration of the Windows operating system in a

structured database. The registry is created when Windows is installed on the computer

and is automatically modified when applications are installed and used and when users

create or change personal settings. Modify the registry settings with caution as erroneous

data entries can make the computer malfunction.

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Refer to the Windows Registry Editor help for details about entries and how to modify

them.

2.8.6 Services

Click on Services in the Management section to display a list of services that are run-

ning on the Host computer. Services are programs that can run in the background, that is

not displaying on the desktop, to support operating system or application functionalities.

The Services tool enables you to start, stop, pause, resume and restart Host computer

services, to add and remove services and to change the properties of services.

NOTE: Only Windows NT and later (NT, 2000, XP, 2003, 2008, Vista, and 7) can manage

services. Consequently, the Services command is enabled only if the Host computer

runs on a Windows NT or later operating system.

The following commands are available from the Services menu and from the shortcut

menu that opens when you right-click the data panel:

Command

Description

Add...

Adds a service on the Host computer. Follow the instructions in the wizard

that opens.

Remove

Deletes a service.

When a Services record is deleted, the service status and startup type

change to "Stopped" and "Disabled". When the application that uses the

service is unloaded, the record is removed.

NOTE: If you delete a Services record and you remove the service, affects

the dependent services. Dependencies are displayed in the Dependencies

tab, in the Properties dialog box. Right-click and select Properties from the

shortcut menu.

Restart

Stops and starts the service.

NOTE: Stopping, pausing or restarting a service can affect dependent ser-

vices. Dependencies are displayed in the Dependencies tab, in the Prop-

erties dialog box: Right-click and select Properties from the shortcut

menu.

Refresh

Retrieve new information from the Host computer to refresh the displayed

information.

Properties

Displays properties for the service on three tab pages.

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NOTE: Do not change service properties unless you know exactly what you

are doing. Keep notes of changes to enable restoring properties if changes

cause an unexpected behavior.

General tab

Use the Startup type field to change the way the service starts.

NOTE: If you change the Startup type to "Disabled", a service which star-

ted or paused does not change its status. When it is stopped, it can no

longer be started.

Use the Start, Stop, Pause and Resume buttons to control the service.

The Start parameters field is enabled when a service is "Stopped". Spe-

cify any parameters like command line options to be used when the service

is started.

NOTE: Start parameters are unsaved. A backslash (\) is interpreted as an

ESCAPE character. Specify two backslashes for each backslash in a para-

meter.

Log On tab

Use the Log on as options to specify how to log on to a service by using a

different account.

Use Local System account to log on as a local system account that has ex-

tensive rights on the Host computer, but no rights on other computers (typ-

ically the default selection).

Use This account to log on as a specific user and specify the user cre-

dentials in the fields.

To specify that the selected Host computer service uses the Local Service

account, type NT AUTHORITY\LocalService. To specify that it uses the

Network Service account, specify NT AUTHORITY\NetworkService. Do

not specify a password for these accounts; both of them have built-in pass-

words.

Dependencies tab

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Displays dependencies and dependents. You cannot change dependencies

on this tab.

2.8.7 Shared Folders

Click on Shared Folders in the Management section to view and manage agent com-

puter shared resources and view and disconnect shared resource sessions and shared

file connections.

Shares tab

Special shares, typically with "$" as the last character in the share name, are created auto-

matically as hidden resources by the operating system for administrative and system use.

Typically, you should not delete or change special shares. If you delete or change special

shares, they can be restored when the server service is stopped and restarted or when

the computer is restarted.

These special shares may appear on the Shares tab:

<Drive letter>$

Enables Guests to connect to the root directory of a drive.

ADMIN$

Enables remote administration of a computer. Its path is always

the path of the system root directory.

IPC$

Enables inter program communication by named pipes. IPC$ is

used during remote administration of a computer and when view-

ing a computer's shared resources and cannot be deleted.

NETLOGON

Required on domain controllers. Removing it causes a loss of func-

tionality on domain client computers.

SYSVOL

Required on domain controllers. Removing it causes a loss of func-

tionality on domain client computers.

PRINT$

Used during remote administration of printers.

FAX$

A server folder that is used by clients when sending a fax. It

stores temporary fax files and fax cover pages.

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2.8.8 Inventory

Click on Inventory in the Management section for an overview of the Host computer

inventory of hardware and software.

2.8.9 Command Console

Click on the Command Console from the Management section to open a command

prompt window on the Host computer. This corresponds to executing Run on the Win-

dows Start menu and typing cmd but have the command prompt window display the Host

computer, not the Guest.

Before the command prompt window opens, you are required to enter credentials (user

name, password and domain) that are valid on the Host computer.

2.8.10 System Control

Click on the System Control in the Management section to control the Host computer

status.

System Control allows you to:

Lock the computer (Windows NT, 2000, XP, 2003, 2008, Vista and 7 only)

Log off the user

Restart the computer

Shut down the computer

Before any of these actions are performed, you can choose to warn the user by display-

ing a message, for example:

Computer updates need to be implemented and you are logged off in a

few minutes. Please save your work and close any open program.

Use the Options section to specify whether the user is to be warned and to specify the

number of seconds between prompting the user and executing the action selected un-

der Action to Perform.

Allow user to cancel

Generally, you cannot cancel a system control command.

However, selecting this option enables the Abort button on

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the pop-up message, and the user is allowed to cancel the

command.

Close open programs

without saving data

Normally data is saved before the selected system control

command is executed.

Select this option to close any open programs without sav-

ing data.

2.8.11 Local Users and Groups

Click on Local Users and Groups in the Management section to manage users and

groups on the Host computer.

With Local Users and Groups, you can:

Add new users and groups

View and edit properties of existing local users and groups

Set user passwords

Rename or delete users and groups

Users tab

The Users tab contains the list of users of the Host computer.

The shortcut menu has these commands:

Command

Description

New User

Select this command to add a new user.

In the New User dialog box, specify the appropriate information and select

or clear the selection of options related to password and account. Click on

Create, and then click on Close.

Set Pass-

word

Select this command to change the selected user's password.

Delete

Select this command to delete the selected user.

NOTE: When it is necessary for you to remove a user account, it is a good

idea to disable the account first. When you are certain that when you dis-

able the account did not cause a problem, you can safely delete it. To dis-

able the account, select Account is disabled in the Properties dialog

box. A deleted user account cannot be recovered. The built-in Adminis-

trator and Guest accounts cannot be deleted.

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Rename

Select this command to rename the selected user. Specify a new name and

press Enter to save.

NOTE: Because it retains its security identifier, a renamed user account re-

tains all its other properties, such as its description, password, group mem-

berships, user environment profile, account information, and any assigned

permissions and rights. A user name cannot be identical to any other user

or group name of the computer being administered. It can contain up to 20

uppercase or lowercase characters, except for the following: " / \ [ ] : ; | = , +

* ? < >. A user name cannot consist solely of periods (.) or spaces.

Refresh F5

Select this command to retrieve new data from the Host computer and re-

fresh the tab display.

Properties

Select this command to view and change properties for a user account.

When a user has been created with the New User command, the user

must be added to a group. This is done on the Member Of tab in the

Properties dialog box.

NOTE: Adding users to the Administrators group gives them unlimited ac-

cess rights.

Groups tab

The Groups tab contains the list of groups of the Host computer.

The shortcut menu has these commands:

Command

Description

New Group

Select this command to add a new group.

In the New Group dialog box, type the appropriate information and click on

the Add button to add existing users to the group button. Click on Create,

and then click on Close.

NOTE: A local group name cannot be identical to any other group or user

name on the computer being administered. It can contain up to 256 upper-

case or lowercase characters, except for the following: " / \ [ ] : ; | = , + * ? <

>. A group name cannot consist solely of periods (.) or spaces.

Delete

Select this command to delete the selected group.

NOTES:

The following built-in groups cannot be deleted: Administrators, Backup

Operators, Power Users, Users, Guests, Replicator.

A deleted group cannot be recovered.

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Deleting a local group removes only the group; it does not delete the user

accounts and global groups that were members of that group.

If you delete a group and then create another group with the same group

name, make sure to set new permissions for the new group; it does not in-

herit the permissions that were granted to the old group.

Rename

Select this command to rename the selected group. Specify a new name and

press Enter to save.

NOTE: Because it retains its security identifier, a renamed group retains all

its other properties, such as its description and members. A group name

cannot be identical to any other user or group name of the computer being

administered. It can contain up to 20 uppercase or lowercase characters, ex-

cept for the following: " / \ [ ] : ; | = , + * ? < >. A group name cannot consist

solely of periods (.) or spaces.

Refresh F5

Select this command to retrieve new data from the Host computer and re-

fresh the tab display.

Properties

Select this command to add and remove users from the group.

2.8.12 Integrate third party applications

If there are applications that you use frequently in connection with remote management,

you can create your own section in the left pane of the Remote Management window

and add commands to open any third party application.

The user defined section in the left pane of the Remote Management window is added

beneath the Management section; see illustration and description in the Management

pane. Within the user defined section, the third party applications can be added beneath

user-defined group headings like for example Utilities or Tools.

To add a third party application, proceed as follows:

1. In the File menu, click on Third Party Program Integration.

2. Click on the Add Section button to create the section and give it a name, for example

My own section.

Note that the section appears after one or more programs have been added.

3. Select a section and click on the Add Program button.

4. In the Add Program dialog box, click on the Browse button to locate the executable.

The Working Folder field is updated automatically.

5. Click on OK to add the program and close the dialog box.

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Optional parameters

In addition to specifying the name of the executable, optional parameters can also be

specified.

Parameter Name

Description

Display Name

Define the program name to be shown in the new section. If this

parameter is not set, the name of the executable (for example: ex-

cel.exe) is displayed.

Display Name

Define the text to be displayed when the mouse pointer rests on the

program name. If this parameter is not set, the name of the execut-

able (for example: excel.exe) is displayed.

Command Line

Define the program parameters to be passed to the program when it

is started.

The following built-in parameters can be used:

%%CN - Host Computer Name

%%CD - Host Computer Domain

%%LU - Host Logged in User

%%LD - Host Logged in Domain

%%IA - Host IP Address

%%MA - Host MAC Address

Working Folder

Select the folder for the program to store its data. If this parameter is

not set, the folder where the executable is located is used.

Run As

Select the folder for the program to store its data. If this parameter is

not set, the folder where the executable is located is used.

Select how the program window is displayed: Normal Window, Minimized, Maximized,

or Hidden.

TIP: Any program that is installed on the Guest computer and can react to command line

executions can be integrated. To view any necessary command line parameters you can

open the program properties dialog box: Right-click on the program from the Windows

Start menu and then click on Properties.

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2.8.13 Impero Sessions

The following commands are available in the Impero Sessions section:

Command

Description

Remote Control

Start/stop a remote control session with the connected Host.

File Transfer

Start/stop a file transfer session with the connected Host.

Chat

Start/stop a chat session with the connected Host.

Audio-Video

Chat

Start/stop an audio-video chat session with the connected Host.

NOTE: Start Audio-Video Chat is disabled if the Guest and Host computers are not

both interactive audio enabled or if the Guest is engaged in another audio session. The

Guest Access Security settings on the Host can deny a Guest starting a session.

2.9 Create and run a script

A script is a user specified command structure that can execute a task, for example an

unattended scheduled file transfer.

You create the script in the Script dialog box as a tree structure consisting of:

Global Settings, such as overwrite/delete settings, error handling and log file settings

etc.

One or multiple commands, for example a Wait command and a Connect command to

connect to a Host.

One or multiple commands, for example Copy, Delete, Synch, or Inventory, which

are executed on the Host after connection.

The following example describes how to create a script that copies a file from the Guest

to a Host on a specified date and time.

To create this script, proceed as follows:

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1. Click on the Script tab to display the tab.

2. In the Edit menu, select New > Script to display the Script dialog box.

3. In the File name field, enter a name for your script, for example "Copy document". If

you do not specify a file type extension, the script gets the file type extension *.dws.

4. Click on the Open Script button and click on Yes to start a new script.The Global

Settings dialog box is displayed.

5. In the Global Settings dialog box, specify settings for the script.To close the dialog

box, click on OK.

6. In the Comment field, enter a comment about the script, which is displayed in the

Script tab in the Guest window.

7. Select Global Settings in the tree structure in the upper pane of the dialog box, and

click on the Add button. Select Wait on the menu.

8. In the Wait dialog box, select Wait until in the Type field.

Specify a date and time for the copying, and click on OK to close the dialog box.

The Wait command is added to the script and displayed in the tree structure.

9. Select Wait in the tree structure, and click on the Add button. Select Connect in the

menu.

In the Connect to Host dialog box, specify how you want to connect to the Host, for

example using a communication profile.

Select communication profile and specify IP address and logon credentials for the Host.

The Connect command is added to the script and displayed in the tree structure.

10. Select Connect in the tree structure, and click on the Add button. Select Copy in the

menu.

The Copy dialog box is displayed.

In the General tab, in the Guest section, specify the file that you want to copy to the

Host.

In the Host section, specify the location on the Host that you want to copy the file to,

and change any other settings as necessary.

NOTE: You cannot browse, since the Guest is not yet connected to the Host.

Click on OK to close the dialog box.

11. Click on the Save Script button, and click on the Run button to enable the script.

12. Click on Close to close the dialog box.

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You have created a script that copies the Test.txt file to one specific Host on a specific

date and time.

If you want to copy the Test.txt file to a number of Hosts, the easiest way to specify this

in the script is to first edit the script file (Copy the document.dws file, located in \\Ap-

plication Data\Impero\Impero Connect\Guest\script\) in Notepad and then

edit it further in the Script dialog box.

Script file contents

;Copy document to Host computer

;*************************

Script

SET Copy=G_H

SET Delta=Yes

SET CrashRecovery=Yes

SET OverwriteExisting=Yes

SET OverwriteSystem=No

SET OverwriteReadOnly=No

SET OverwriteHidden=No

SET OnComError=NextHost

SET OnError=NextFile

SET AtEnd=None

SET UnloadGuest=No

SET LogAppend=No

SET Log=SCRIPT.LOG

WAIT Mode=Until 23:55:00 2009-12-24

Connect /Mode=CommProfile /Profile="LAN (TCP)" /Name="10.45.2.33" /

LoginCredentials=Yes

COPY "C:\Documents and Settings\user1\Desktop\Test.txt" "C:\Docu-

ments and Settings\"

ConnectEnd

ScriptEnd

1. Copy the Connect command (from Connect /Mode= through ConnectEnd) for as

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many Hosts as you want to copy the Test.txt file to.

2. Save and close the Copy document.dws file.

3. Open the Copy document.dws file in the Script dialog box again, and for each Con-

nect command, edit the IP address and logon credentials in accordance with the indi-

vidual Hosts that you want to copy the Test.txt file to.

4. Save the script.

The script you created automatically copies the Test.txt file to a specified range of

Host computers on the specified date and time.

NOTE: The Guest also contains a couple of slightly more advanced example scripts that

you can study to see what you can do with Script. See example1.dws and ex-

ample2.dws on the Script tab. You can open them in Notepad to see the contents.

Once the script has been executed, you can check the script log file (\\Application

Data\Impero\Impero Connect\Guest\) to see if the script was executed success-

fully.

See also

Script

Global Settings

2.10 Use Intel vPro from Impero Conect

The Guest provides access to Intel vPro (sometimes also referred to as IAMT - Intel

Active Management Technology) functionality which enhances your ability to remote

manage enterprise computing facilities.

NOTE: The Guest supports Intel vPro, versions: 2.2 to 1.1. Functionalities introduced

after this version are not supported.

The Guest can access Intel vPro even when the computer is turned off, as long as the

computer is connected to line power and to a network.

NOTE: Due to a limitation in Intel vPro, it is not possible to establish a connection to In-

tel vPro on the same computer as the one the Guest is running on.

The Intel Setup and Configuration Service (SCS) provides tools to centrally set up and

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configure AMT devices. SCS serves as a server for vPro and is also called a provisioning

server.

Depending on which permissions the user has, the following SCS realms are relevant

when using the vPro Console that the Guest provides access to:

Realm

Comments

General Info

Required

EventLogViewer

If the user has permission to this realm, the Event Management

tab is available. The Remove all and Filters and Subscriptions but-

tons are disabled, so that the user cannot change anything.

Event Management

If the user has permission to this realm, the Event Management

tab is enabled and all the buttons are enabled, so that the user

can make changes.

Remote Control

If the user has permission to this realm, the Remote Control tab

is enabled and the user can execute remote control commands.

Redirection Interface

If the user has permission to this realm, the user can execute

serial/IDE redirection commands from the Remote Control tab.

If the user has permissions to neither the Event Management tab nor the Remote

Control tab, an "Authentication failed" message box is displayed. This means that either

User or Password is wrong or there are no appropriate permissions for the user in ques-

tion.

NOTE: Even though computers contain Intel vPro technology, the AMT devices are not

be operational until they are enabled (also called provisioning) in the vPro BIOS.

Intel vPro enables you to:

Remotely access BIOS configuration of the managed computer.

Remotely boot the managed computer from a floppy or CD-ROM image located on the

managing computer.

Retrieve and view the hardware log file of the managed computer.

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2.10.1 Log on to the vPro Console

The Intel vPro tab is displayed at the bottom of the Quick Connect tab pane following

the Windows Network tab. When you start the Guest, the Intel vPro pane is empty.

Right-click on the Intel vPro pane to display a context menu containing the following

commands:

Command

Description

Scan IP range for Intel vPro

enabled computers

Select this command to scan for Intel vPro enabled com-

puters on your network. You can enter one known IP ad-

dress to scan for or you can enter an IP range to scan.

The computers found during the search is listed in the Intel

vPro pane by IP address.

NOTE: You can also use the Guest Inventory tab (Sum-

mary - Intel vPro State) to find the Intel vPro enabled com-

puters on your network.

Retrieve the Intel vPro en-

abled computers from SCS

Select this command or click on the Browse button in the

Quick Connect tab to retrieve Intel vPro enabled com-

puters from Intel SCS. Enter the SCS Web Service URL.

NOTE: If you do not want to have to enter the SCS Web

Service URL every time, go to Tools > Program Options >

Intel vPro tab. Select the Connect to SCS check box and

enter the SCS Web Service URL in the field below. The ad-

dress is then saved in the system to avoid entering the ad-

dress every tome the Retrieve Intel vPro Enabled Com-

puters from SCS command is selected.

When you have found one or more Intel vPro enabled computers on your network, the

above menu is extended with the following commands:

Command

Description

Open Intel vPro Console

Right-click a computer in the list in the Intel vPro pane and

select this command to open the vPro Console from

which you can manage the selected computer.

Use a user name and password to log on.

Open Intel vPro Web Inter-

Right-click on a computer from the list in the Intel vPro

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face

pane and select this command to go to the Intel vPro Act-

ive Management Technology web page (http) from which

you can manage the selected computer.

Enter a user name and password to log on to the web page.

Open Intel vPro Web Inter-

face (Secure)

As above, but using secured connection (https).

Add to phonebook

Right-click on a computer (IP address) in the list of the Intel

vPro pane and select this command to add the address to

the phonebook.

NOTE: You can also add Intel vPro entries to the phone-

book by right-clicking in the right pane on the Phonebook

tab.

Delete

Right-click on a computer in the list in the Intel vPro pane

and select this command to remove the computer from the

list.

Delete All

Right-click on the Intel vPro pane and select this command

to remove all computers from the list in the Intel vPro

pane.

To log on to the vPro Console, proceed as follows:

1. Right-click on a computer on the list in the Intel vPro pane and select Open Intel

vPro Console.

2. In the Credentials tab of the displayed Impero vPro Console Logon window, select

the authentication method:

Digest authentication

Kerberos authentication

If you select Digest authentication, enter the user name and password.

Select the Force using secured connection through TLS check box, if you prefer.

Normally, Transport Layer Security (TLS) is automatically detected and used when avail-

able, but if you select this check box, the Intel vPro Console uses only the secured con-

nection to log on to the AMT device. If the AMT device is not configured to use TLS, you

receive an error message and the connection is not established.

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If you select Kerberos authentication, the tab looks slightly different, and either a cur-

rent Windows user account or a different user account (user, password, domain) can be

used to log on to the AMT device.

In addition to the Force using secured connection through TLS check box, you see

a Log on using current Windows account check box. This check box is selected by

default, and as a consequence the User name, Password, and Domain fields are dis-

abled, and the credentials of the current Windows user are used.

NOTE: When using Kerberos authentication the console should be connected to the

Host using FQDN name (fully qualified domain name). For example, it is not possible to do

the Kerberos authentication when connecting to an AMT device using its IP address.

3. If you select the Force using secured connection through TLS check box, a client

certificate is required to establish the TLS connection when the AMT device is configured

for mutual TLS authentication.

Click on the Certificate tab and specify the certificate to be used by first selecting either

Personal Certificate Storage or File in the Location list and then selecting the certi-

ficate in the Certificate combo box.

4. Click on Log on to log on to the vPro Console.

When you have logged on, the vPro Console window is displayed.

2.10.2 vPro Console

The vPro Console window contains a toolbar at the top and two tabs: the Event Man-

agement tab, on which you can retrieve and view the Intel vPro Event Log for the

computer being managed, and the Remote Control tab, on which you can access the

BIOS of the computer, boot from a floppy or CD-ROM image, and manage the power state

of the computer remotely.

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Event Management tab

The Event Management tab displays the Intel vPro Event Log for the computer being

managed. The events are displayed in the Intel vPro Event Log pane with information

about severity, time, and entity together with a description. Select an event in the pane to

display further details about the event in the area below the pane.

In the bottom right corner of the vPro Console window you see a security indicator, a

lock icon. A closed lock indicates that a secured connection is being used, while an open

lock indicates that an unsecured connection is being used. In the top right corner you see

a network activity indicator that looks like a flower. This icon indicates that the vPro Con-

sole is waiting for response from the remote AMT device.

At the top of the vPro Console window you find a toolbar with tools that you can apply

to the log. In addition to the Refresh button, the Remove All button, and the Save to

File button (save events to a *.txt (tab delimited) file or a *.csv file), a Filters and

Subscriptions button are available.

Remote Control tab

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The Remote Control tab provides access to the terminal window, which you can use for

remote BIOS access and floppy/CD-ROM redirection.

The toolbar for the Remote Control tab contains the following buttons:

Button

Description

Remote Control

The menu that opens when you click on the Remote Control

button down arrow on the toolbar contains the following menu

commands:

Normal Reboot

Reboot to BIOS* (If you click the Remote Control button in-

stead of the down arrow, this menu command is selected by de-

fault)

Boot from Console Floppy

Boot from Console CD

When you select menu commands on the Remote Control

menu, you can see the screen of the computer being booted on

the Remote Control tab of the vPro Console.

Execute Command

The menu that opens when you click on the Execute Command

button down arrow on the toolbar contains the following menu

commands:

Normal Reboot* (If you click the Execute Command button in-

stead of the down arrow, this menu command is selected by de-

fault)

Boot from Console Floppy

Boot from Console CD

When you select menu commands on the Execute Command

menu, the boot command is executed on the remote computer.

The screen of the computer being booted on the Remote Con-

trol tab of the vPro Console is unseen.

Power

The menu that opens when you click on the Power button from

the toolbar contains the following menu commands, which you

can use to manage the power state of the remote computer:

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Managing Hosts

Power On

Power Off

Cycle Power Off and On* (default)

Custom command

The menu that opens when you click on the Custom command

button down arrow on the toolbar contains the following menu

commands, which you can use to customize the menus and menu

items to the left of the Custom command:

Send command - Select this command to open the Send

Custom Command dialog box, which allows you to specify a

custom command and send it immediately. The custom com-

mand is not saved.

Customize - Select this command to open the Customize

Remote Control Toolbar dialog box, which allows you to add

and specify menus, commands and separators, reorder these

elements, and send commands. The changes are saved. You

can reset the toolbar again.

On the left side in the Customize Remote Control Toolbar dia-

log box a pane containing the menu structure is displayed. If you

select a menu, settings for adjusting the menu are displayed to

the right of the pane. You can move the menu up and down in the

toolbar, change the appearance of the menu and more.

If you select a command in the pane, command options are dis-

played to the right of the pane.

Both dialog boxes contain the same command options. Depend-

ing on the command you select, different sets of options are en-

abled. You can specify command type and parameters, CD/floppy

redirection and boot options for the command you select.

IDE Redirection Set-

tings

Clicking on the IDE Redirections Settings button from the tool-

bar opens the IDE Redirections Settings window where you

can select settings for Floppy redirection and CD redirection,

i.e. the drives and image files that are to be used for Boot from

Console Floppy and Boot from Console CD.

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Managing Hosts

Impero vPro Console

Settings

Clicking on the Terminal Settings button on the toolbar opens

the Impero vPro Console Settings window where you can edit

settings for the following:

Terminal - Set Font and Emulation.

Keyboard - Set Special key mode and Send Esc button code.

Warnings - Select the warnings that you want to receive in rela-

tion to the Keyboard settings:

Warn if the special key mode cannot be detected automatically

Warn when trying to detect keyboard mode without having

Hardware Assets Realm permission

2.11 Tunnel

The Tunnel function establishes a secure connection between the Guest and Host.

Through the Tunnel application ports are redirected from the Host to the Guest.

This means that the Guest can run local applications while interacting with the connec-

ted Host without having to control the Host machine remotely.

The Tunnel is ideally suited, but not exclusive to environments where no traditional

desktop is available for use with standard remote control (screen, keyboard and mouse

control); however support and system administrative tasks still need to be carried out re-

motely whilst conforming to industry regulatory standards such as PCI-DSS, HIPAA and

FIPS.

Such environments can include embedded Linux systems where operating machinery

and hardware contains a streamlined version of a Linux operating system, for example,

fuel dispensers and retail systems. Enterprises can also take advantage of the Tunnel for

managing and supporting their Linux Desktops and Servers using common applications

and services such as Shell clients, HTTP and SFTP.

The Guest’s ability to use the Tunnel along with the associated ports can be governed

by the central Security Server solution. This allows organizations to apply granular ac-

cess privileges. Even when remote systems have a desktop, it may not be required to

give Guest users full remote control access on certain machines but limit their ability to

use certain application ports through the Tunnel.

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Managing Hosts

2.11.1 Predefine local ports for the tunnel

When using the Tunnel capabilities, it is sometimes necessary to configure the local port

to a fixed port. This way, when actually tunneling into the machine, the same local port al-

ways corresponds to the remote port.

To configure the local ports for the tunnel, proceed as follows:

1. Create the ImperoTunnelPorts.ini file and define the list of local ports and their cor-

responding remote ones.

The .ini file has the following structure:

[default]

key = value

[section]

key = value

Where section is the Remote IP, key is the remote port and value is the local predefined

port.

2. Place the *.ini file in the C:\windows folder.

It helps identify either the remote port or the remote IP/remote Hostname/remote port

pair and assign it a predefined fixed local port that the Guest opens when initiating the

tunnel.

NOTES:

In the ImperoTunnelPorts.ini file you can define the Host by providing either the

Host ID or the Host IP Address. When connecting to the Host, the proper definitions

are used, otherwise the default definition is applied.

For the TCP/IP communication profile, there might be a cross Host ID - IP Address com-

patibility. .ini file defined with Host ID works if connection is made with Host IP Address

or Host ID. Otherwise, the default definition is used.

.ini file sample

[default]

80=80

8080=8080

8090=8090

[192.168.201.82]

80=90

8080=91

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8090=92

8181=93

[192.168.201.137]

80=94

8080=95

8090=96

8181=97

2.11.2 Open tunnel session

The Guest can initiate the Tunnel session with a Host in the same way as any other

session:

The Tunnel is also available from the context menu on the Quick Connect tab, Phone-

book tab or the History tab.

Once the Guest is authenticated, the assigned ports are assigned by the Security

Server and the Tunnel console is displayed and confirms which remote ports are avail-

able along with the randomly assigned ports that can be used by the Guest.

Refer to the separate documentation available on support.imperosoftware.com for more

details on how to set up and use the secure tunnel.

2.12 Run a remote program

If allowed by the Guest Access Security settings on the Hosts, the Guest can run a

program on one or multiple Host computers using the Run Program function.

To run a program, proceed as follows:

1. In one of the Guest window tabs, select the Host computer that you want to connect

to and run a program on.

The Guest can connect and run a program from the Phonebook tab, the Quick

Connect tab, or the History tab.

When already connected, the Guest can run a program from the Phonebook tab,

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Managing Hosts

the Quick Connect tab, the Connections tab or the History tab.

2. Click on the Run Program button on the toolbar. Alternatively, from the Connec-

tion menu, select the Run Program function.

3. Click on the Browse button.

4. In the Run dialog box, click on the Browse button and select the program that you

want to run on the selected Host computer.

When the program file is added in the Local File name field, the global file name with the

absolute path replaced by environment variables is also added in the Global File Name

field. This is especially useful if your computers are running different Windows platforms.

Select the Global File name option, so that you do not have to consider which operating

system version or operating system language the Host computer is using.

If the selected program needs to be started using command line switches, use the Com-

mand line switches field to type those. This could for example be starting Internet Ex-

plorer with a specific address.

Under Run, define how the program should start. Select Normal, Maximized or Minim-

ized.

5. Click on OK to run the specified program on the selected Host computer.

NOTE: It is necessary that the program file is available on the Host computer in the loca-

tion specified in the Run dialog box. The program can also be specified on the Tools >

Program Options > Run tab. If the program is not available on the Host computer in the

specified location, you can use the File Manager to transfer the file to the Host before

running it. Refer to the Transfer files section for more information.

2.13 Transfer files

You can use the File Manager to transfer files between a Guest and a Host computer.

If allowed by the Guest Access Security settings on the Host, the Guest can start a file trans-

fer session with a Host to transfer files between the Guest and the Host computer. This in-

cludes copying, moving, synchronizing, and cloning files.

You can also use the File Manager to transfer files locally on the Guest computer.

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Managing Hosts

To start a file transfer session, proceed as follows:

1. In one of the Guest tabs, select the Host to or from which you want to transfer files.

The Guest can connect to start a file transfer session from the Phonebook tab, the

Quick Connect tab, or the History tab, or in response to a help request from a Help Request

tab.

When already connected, the Guest can start and end a file transfer session from the

Phonebook tab, the Quick Connect tab, the Connections tab, or the History tab.

2. Click on the File Transfer button in the toolbar to open the File Manager.

NOTE: If the Host allows multiple simultaneous Guest connections, multiple Guests can run

separate file transfer sessions.

Copy files

To copy files from one computer to another, proceed as follows:

1. Select files and/or folders in one of the two File Manager panes and click on the

Copy File(s) button from the toolbar.

Alternatively, select files in one of the two File Manager panes and select Copy

File(s) from the File menu.

2. In the Copy dialog box, check the location in the To field and change the location if ne-

cessary.

Click on the Options button to view the Options dialog box and specify options

for the copy process. Refer to the Impero File Manager Options section for more informa-

tion.

3. To start the copy process, click on OK.

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Managing Hosts

NOTE: You can also use drag-and-drop to copy files from one File Manager pane to the

other.

Move files

To move files from one computer to another, proceed as follows:

1. Select the files and/or folders in one of the two File Manager panes and click on the

Move File(s) button from the toolbar.

Alternatively, select files in one of the two File Manager panes and select Move File(s)

from the File menu.

2. In the Move dialog box, check the location in the To field and change the location if ne-

cessary.

Click on the Options button to view the Options dialog box and specify options for the

move process. Refer to the Impero File Manager Options for more information.

3. Click on OK to start the move process.

Synchronize files

To synchronize files between two computers, proceed as follows:

1. Click on the Synch File(s) button on the toolbar. Alternatively, select Synch

File(s) from the File menu.

2. In the Synchronize dialog box, check the location in the To field and change the loca-

tion if necessary.

Click on the Options button to view the Options dialog box and specify options for the

synchronize process. Refer to the Impero File Manager Options for more information.

3. Click on OK to start the synchronize process.

WARNING! By default, the synchronization process transfers files and folders in both dir-

ections, replacing older files and folders with newer files and folders. In the Transfer tab

of the Options dialog, you can change this into Transfer only if file exists and Trans-

fer only one way for the file transfer process.

Clone Files

To clone files from one computer to another, proceed as follows:

1. Click on the Clone File(s) button from the toolbar. Alternatively, select Clone

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Managing Hosts

File(s) from the File menu.

2. In the Clone dialog box, check the location in the To field and change the location if

necessary.

Click on the Options button to view the Options dialog box and specify options for the

clone process. Refer to the Impero File Manager Options for more information.

3. To start the clone process, click on OK.

WARNING! Cloning transfers all the folders and files in the selected pane to the other

pane deleting the existing folders and files in it.

TIP: Select all options in the Confirmation tab of the Options dialog box. Refer to the

Impero File Manager Options for more information. A dialog box is displayed when you are

about to delete or overwrite a file, allowing you to choose what you want to do with the

file.

Transfer files locally on the Guest computer

To transfer files from one location on the Guest computer to another, click on the

Local button from the toolbar in the File Manager. The folder structure of the Guest

computer is displayed in both panes.

Run a script from the File Manager

You can open, edit, and run a script while you are in the File Manager.

Click on the Script Editor button from the toolbar to open the Script dialog box.

Refer to the Create and run a Impero script for more information about using scripts.

2.14 Log events

To support security functions, Connect includes an extensive event logging feature that

enables you to log session activity and logon attempts to multiple logging destinations.

You can log Impero events:

In an Impero log on the local computer.

In the database of a central Impero Server.

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Managing Hosts

In an SNMP enabled management console (by sending SNMP traps to an SNMP enabled

central management console, such as HP OpenView).

To enable logging, proceed as follows:

1. In the Tools menu, select Log Setup. The Log Setup windows is displayed.

2. In the Log Setup tab, select where you want to log events.

3. Click on the relevant tab to set up the logging, for example the Impero Local tab, if

you selected Log Locally on the Log Setup tab.

4. In the Impero Local tab, select the events you want to view in the list of events, all or

a specific type of events.

5. On the list of events select the individual events that you want to include in the logging.

By default each Impero event is written to the local Impero log file immediately. Clear the

Write to disk for each log entry check box to write Impero events to the local Impero log

file when the Impero module is unloaded. This consumes less processor capacity.

6. Click on OK to close the dialog box and start logging.

NOTE: The Log file name field displays the (path and) name of the log file (default:

IMPERO.LOG). If no path is specified, the log file is located in the Impero configuration

files folder, typically C:\ProgramData\Danware Data\C\Program Files (x86)

\Netop\Netop Remote Control\<Module name>. UNC paths are not supported. Only

mapped paths are supported. A new local Impero log file that is created when the Im-

pero module is loaded overwrites the old local Impero log file with the same path and file

name.

See also

Log Setup

2.15 Record sessions

For documentation purposes you can record the remote control sessions. You can

choose to record sessions for a specific connection, or you can choose to record ses-

sions for all connections.

NOTE: Recording reduces the remote control session transfer speed.

Record sessions for a specific connection

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Managing Hosts

Before connecting to a Host

1. In the Quick Connect tab, click on Connection Properties.

2. In the Connection Properties dialog box, click on the Record tab and select the Re-

cord remote control session check box.

3. Click on OK.

When you connect to a Host every remote control session that you run for that specific

connection are recorded.

Record sessions for all connections

To record sessions for all connections, proceed as follows:

1. In the Tools menu, select Program Options.

2. In the Program Options dialog box, click on the Recording tab.

3. Select the Enforce recording check box to activate session recording. Select other

settings as preferred.

4. Click on OK. Now sessions are recorded for all connections, until you change these

settings again.

See also

Connection Properties

Program Options

2.15.1 Play back session recordings

Session recordings are listed in the Recordings tab in the Guest window.

To play back a session recording

1. On the Recordings tab, select the session recording that you want to play back.

2. On the Connection menu, select Play back session recording to start playing back

the session recording. Alternatively, double-click on the session recording to start playing

back the session recording.

In the Play back recording window, you can use the following buttons to control the

playback:

Button

Description

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Managing Hosts

Click on the Stop button to close the window.

Click on the Pause button to pause playback. Click on this button again to re-

sume playback.

Click on the Play button to start playback or resume playback when paused.

When playback has ended, this button is disabled.

Click on the Back button to return to the beginning of the recording showing a

black show area.

Playback Speed: By default, the spin box field displays x1 indicating true speed.

Click on the up/down arrows to change the playback speed by a factor x1 to x20

as displayed in the spin box field.

2.16 Use a skin to see the Host button layout

A Host, typically a CE/Mobile device, can transfer information about its button layout to

Guests enabling Guest users to see the button layout by means of a click-able bitmap.

This is called a skin.

If you run a remote control session, skins enable you to see the Host device and execute

commands on the Host device by clicking buttons on the applied skin. A device may

have more than one skin definition depending on its state, for example slide out key-

board, portrait and landscape orientation etc. Every time the device changes state, the

Host sends the updated skin information to the Guest.

If the Guest does not have the skin that is necessary for a remote control session with a

particular Host, it attempts to collect a suitable skin from the Skin Repository Server. If

the necessary skin is not available, the Guest uses a default skin.

The address and port number of the Skin Repository Server that the Guest collects

skins from is specified in Program Options on the Skins tab. If you click on the View

Models button in the Skins tab, you can also see the skins available on the Skin Repos-

itory Server.

To use skins, enable the function in the Guest Connection Properties. Click on the

Display tab and select options for the use of skins in the Skin section.

NOTE: You can design additional skins using the Skin Designer and add them to the

Skin Repository Server.

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Managing Hosts

See also

Connection Properties (Display tab)

Program Options (Skins tab)

2.17 Multisession Support

Each Windows Host supports up to 24 simultaneous sessions, regardless of the commu-

nication protocol (TCP, UDP or Web Connect). However, it depends on the session type

and the Host hardware:

up to 24 simultaneous sessions for Remote Control

up to 12 simultaneous sessions for File Transfer or Tunnel

Each Windows Guest supports only one session initiated from the same guest instance

to the same Host.

2.18 Switching between whitelisted applications

While remote controlling a Host, if application whitelisting is enabled, only the whitelisted

applications are visible and accessible in the Guest remote control window. This means

that reaching a whitelisted application, which is behind a non-whitelisted application, is

more difficult to do. In order to address this problem, there is an easy way to switch

between the whitelisted applications by using the dedicated button in the Guest's re-

mote control window.

The list includes only the whitelisted applications and allows you to switch to any of those

applications, even if they are completely covered by other whitelisted or non-whitelisted

applications.

NOTE: In order to use the Whitelisted Applications switch button, it is necessary that

both the Guest and the Host are version 12.73 or above.

Refer to the Impero Knowledge Base for more information about whitelisting.

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Managing Hosts

2.19 Multiple monitors support

While in a remote control session, you can dynamically change the Host monitor to be

displayed on the screen by clicking on the Monitors icon from the main menu and

selecting the desired monitor.

Connect

Getting remote support

3 Getting remote support

3.1 Request help

If the Help Request function has been enabled on the Host, you can request help from

a Guest that offers help services.

To request help, proceed as follows:

1. Click on the Request help button in the toolbar.

Alternatively, in the Session menu, select the Request help command.

If the Host is minimized you can request help by double-clicking on the Impero Help

Request icon in the notification area.

2. Depending on how the Help Request function has been set up, you may now be

prompted to enter various information. The Guest user can provide you with the informa-

tion you need. Specify the necessary information when prompted.

When you have entered the necessary information, your help request is delivered to the

help provider, who typically starts a remote control session.

While the help request status is "Pending", you can choose to cancel it by clicking on

the Cancel help button in the toolbar.

See also

Set up Help Request on Guest and Host

Program Options (Help Request tab)

Advanced Help Request Options

3.2 Notification

You may be notified of connecting Guests in different ways upon connection, during

connection and after connection, depending on the connection notification setup.

Upon connection

You can be notified by a sound being played or a balloon tip or a list of connecting

Guests being displayed in the notification area in the lower right corner of the screen.

The connection list can be set to disappear after a specified number of seconds, or it can

be necessary for you to specify a password to close the history list.

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Getting remote support

During connection

A sound can be played at certain intervals, the Guest name can be displayed in the Host

title bar, and the Host icon in the notification area can be animated.

After connection

You may be notified by a balloon tip or a history list of connections in the notification area

when a Guest disconnects.

The history list can be set to disappear after a specified number of seconds, or it can be

necessary that you need to specify a password to close the history list.

NOTE: You can also be prompted to confirm Guest access, if this has been set in the

Guest Access Security dialog box on the Guest Access Privileges tab.

See also

Program Options (Connection Notification tab)

Guest Access Security (Guest Access Privileges tab)

3.3 Communicate with Guest users

Connect offers two ways in which you can communicate with Guest users while receiv-

ing remote support.

If allowed by the Guest Access Security settings on the Host, the Guest can start a

chat or an audio-video chat with a Host, and the Host can likewise start a chat or an au-

dio-video chat with the Guest.

Chat

To start a chat with a connected Guest, proceed as follows:

1. Click on the Chat button in the toolbar. Alternatively, in the Session menu, select

Chat.

2. In the Chat dialog box, type your message.

3. Click on the Send button.

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Getting remote support

NOTE: You can save the chat as an *.rtf file for documentation purposes.

Multi chat

If the Host allows multiple simultaneous Guest connections, a Guest that the Guest

Access Security settings allow to act as multi Guest session administrator can start a

multi chat with the Host and all of the connected Guests.

Audio-video chat

Audio-video chat requires audio-video equipment to be installed on both sides.

To start an audio-video chat with a connected Guest, proceed as follows:

Click on the Audio-Video Chat button on the toolbar.

Alternatively, in the Session menu, select Audio-Video Chat.

The Audio-Video Chat dialog box is displayed.

Depending on the hardware available, you can now use your microphone to talk to the

Guest user, and if Video is enabled by the Guest user, you can also see each other in the

dialog box.

Use the slide bars on the right to control sound and video.

Only the Guest can end the audio-video chat session.

NOTE: Each Guest and each Host can run only one audio session including Transfer

Sound at a time.

See also

Guest Access Security

Program Options (Audio-Video Chat tab)

3.4 End a remote control session from a Host computer

If your computer is being remote controlled and you feel that you do not want to continue

the session for whatever reason, you can end the session from the Host.

To end a remote control session from the Host, proceed as follows:

Click on the Disconnect button on the toolbar. Alternatively, in the Session menu in

the Host window, select Disconnect.

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Getting remote support

If the Host is minimized and only visible as an icon in the notification area in the lower

right corner of the screen, you can end the remote control session by right-clicking on

the icon and selecting Disconnect.

Connect

Providing remote support

4 Providing remote support

4.1 Set up Help Request on Guest and Host

If you offer help services, the Help Request function should be set up on both the Guest and

Host before Host users can request help from your help service.

You also need to specify the communication profile or profiles to use.

To set up the Help Request function on the Guest, proceed as follows:

1. In the Tools menu, select Program Options.

2. Click on the Help Request tab.

3. Select the Enable Help Request check box.

4. In the Help Service tab, select the Enable Help Service check box.

In one of the Help Service fields below, specify the name of your help service. You may have

more than one help service.

Setup use of tickets

If you have an extended Guest, you see two more sub-tabs on the Help Request tab.

Service Tickets tab

The Service Tickets tab enables an extended Guest to service help requests by a service

ticket number. Service tickets are used for Connect and Impero OnDemand (1.74 and earlier

versions).

1. Select the Enable Service Tickets check box to enable use of service tickets to service help

requests by a service ticket number.

2. In the Service Ticket Format field enter a service ticket format using any character plus the

control characters #, @, and *.

# produces a number (0-9), @ produces a letter (A-Z), and * produces a number or a letter

(0- 9, A-Z), for example @##-****. In the Help Request tab in the Guest window, this

generates service tickets that look like this: JK50-M3SR.

NOTE: The service ticket generated from this can only be used once, after which a new

ticket is generated.

3. In the Number of auto generated Service Tickets field specify the number (0-3, 0

= manually) of service tickets to be auto-generated.

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Providing remote support

WebConnect tab

The WebConnect tab enables an extended Guest to service help requests by a We-

bConnect ticket. WebConnect tickets are used for OnDemand 2.0 and later versions.

1. Select the Enable WebConnect tickets check box to enable use of WebConnect

tickets.

2. In the WebConnect Ticket field enter anything that you want to use as a WebCon-

nect ticket for identification purposes during a help request session using WebConnect,

for example an email address, a name, or a keyword, for example Security Server.

3. Select a communication profile in the WebConnect Communication Profile list.

The WebConnect communication profile contains the credentials and the Connection

Manager URL that are in use for the WebConnect connection.

The profile itself should be defined in the Setup Wizard or in Program Options > Com-

munication Profiles before you can select it here. One or more WebConnect profiles

can be defined in Communication Profiles.

4. In the Update interval field, specify how often the Guest should communicate with

WebConnect and check for new tickets. Specify an interval in seconds.

5. Click on OK to close the Program Options dialog box.

To set up the Help Request function on the Host, proceed as follows:

1. In the Tools menu, select Program Options.

2. Click on the Help Request tab.

3. In the Help provider field, enter the name of a help service provider.

4. Specify the communication profile that should be used for the connection.

Select one of these options:

Use current Host communication

profiles

Select this option to send help requests using commu-

nication profiles enabled in Tools > Communication

Profiles.

If you have enabled more than one communication

profile, or if you have enabled only communication pro-

files using networking communication devices, the

Select Help Request Communication Profile dia-

log box is displayed when requesting help.

Select a communication profile.

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Providing remote support

You can only use TCP/IP, if the Guest and Host are

on the same network.

If the Guest and Host are not on the same network,

select for example LAN (TCP) or Internet (TCP). Make

sure to specify the Guest IP address.

Use specific Communication Pro-

file

Select this option to use a specific communication pro-

file. Select one of the available Host communication

profiles in the drop-down list.

You can only use TCP/IP, if the Guest and Host are

on the same network.

If the Guest and Host are not on the same network,

select for example LAN (TCP) or Internet (TCP). Make

sure to specify the Guest IP address.

You can specify the IP address at this point in the Ad-

vanced Help Request Options, if you prefer. Other-

wise, the Host user is prompted for the IP address

when requesting help. The latter allows the Host user

to specify different addresses and thereby contact dif-

ferent supporters when requesting help.

Advanced Help Request Options

1. Click on the Advanced button. The Advanced

Help Request Options dialog box is displayed.

2. In the Phone number or IP address field enter the

IP address of the Guest. You can also change the

Help request timeout if not answered setting, if

necessary.

3. If you request help through a Guest network Im-

pero Gateway, you can specify the gateway logon

credentials in the Gateway logon section. Otherwise

the Host user is prompted to enter these when re-

questing help.

4. Select the Use current logon credentials for

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Providing remote support

Windows Security authentication check box, if

the Host user should log on using the name, pass-

word and domain that the user used to log on to

Windows on the Host computer.

5. Select the Enable Help Service check box.

4.2 Respond to a help request

If you are using service tickets (extended Guest for OnDemand 1.74 and earlier ver-

sions) for help requests, make sure to pass on a service ticket to the Host user by phone

or e-mail.

You find the service ticket in the Guest Help Request tab. The service ticket can only

be used once, after which a new ticket is generated. The Host user then uses the service

ticket to send a help request to you.

If you are using WebConnect tickets (extended Guest for OnDemand 2.0 and later

versions), you do not need to do anything.

The WebConnect ticket can either be predefined in the OnDemand Host or the Host

user can enter anything, for example a name or a keyword in the OnDemand Host.

All incoming help requests are displayed in the Guest Help Request tab.

Double-click on a help request on the list to start a default session, which is typically re-

mote control.

Alternatively, select a help request and click on a button from the toolbar to start a remote

control session or another type of session.

You are prompted to log on to the Host.

Once you have logged on to the Host, you can start helping the Host user using the

available remote control functions, and you can communicate with the Host user using

the chat for example.

NOTE: To be able to service help requests make sure to set up the communication pro-

files and the Help Request options on both the Guest and Host. Refer to the Set up

Help Request on Guest and Host for more information.

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Providing remote support

4.3 Run a multi Guest session

If allowed in the General tab of the Host Program Options, multiple Guests can con-

nect to the same Host in a multi Guest session.

For example, if you need help from another supporter while providing support to a Host

user, other Guests can join your session by connecting to the same Host.

In a multi Guest remote control session, one Guest at a time can have keyboard and

mouse control. The Guest that has keyboard and mouse control can execute all actions

allowed to it by the Guest Access Security settings on the Host.

Guests that do not have keyboard and mouse control can execute only a limited range of

actions.

The Host window title bar displays the name of the Guest that has keyboard and mouse

control. Other connected Guests are indicated by +<Number of other connected

Guests>.

Example: Connected [User1]+1

Guests that the Guest Access Security settings allow to act as multi Guest session

administrator can manage a multi Guest session. This means that these Guests can:

Show a connection list of connected Guests

Suspend further connections

Disconnect all other Guests

Start a multi chat session with all connected the Guests and the Host.

Guests with no rights to act as a multi Guest session administrator cannot carry out

these actions.

See also

Communicate with Host users

Guest Access Security

4.4 Send special keystrokes

During remote control you can send various keystroke combinations to the Host com-

puter using the Send Keystrokes command on the title bar menu of the Remote Con-

trol window.

You also find the most commonly used commands as toolbar buttons in the Remote

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Providing remote support

Control window.

CAUTION! Using these keystroke combinations from the keyboard can have undesired

effects.

Keystroke combination

Description

Send CTRLl+ESC

Select this command to send the keystroke combination

CTRL+ESC to the Host.

Alternatively, click on the Send CTRL+ESC button on

the toolbar.

This keystroke combination displays the Start menu on a

Windows Host computer or the Window List on an OS/2

Host computer.

Send CTRL+ALT+DEL

Select this command to send the keystroke combination

CTRL+ALT+DEL to the Host.

Alternatively, click on the Send CTRL+ALT+DELbutton

on the toolbar.

This keystroke combination displays the security dialog box

on a Windows 2000/XP/2003/2008/Vista/7 Host computer

or restarts an OS/2 Host computer.

NOTE: Send CTRL+ALT+DEL is disabled with a Windows

ME, 98 or 95 Host computer. Select Restart Host PC to re-

start the Host computer.

Send ALT+TAB

Select this command to send the keystroke combination

ALT+TAB to the Host.

This keystroke combination switches the active window

clockwise on the Host computer screen.

Send ALT+SHIFT+TAB

Select this command to send the keystroke combination

ALT+SHIFT+TAB to the Host.

This keystroke combination switches the active window

counter-clockwise on the Host computer screen.

Send Print Screen

Select this command to send a PRINT SCREEN command

to the Host.

This copies an image of the entire Host computer screen to

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Providing remote support

the Host computer clipboard.

Send ALT+PRINT SCREEN

Select this command to send an ALT+PRINT SCREEN

command to the Host.

This copies an image of the active window on the Host

computer screen to the Host computer clipboard.

NOTE: The Send Keystrokes command is disabled if the Guest Access Security set-

tings on the Host do not allow use of keyboard and mouse.

4.5 Use clipboard commands

During remote control you can use the clipboard.

You access the clipboard commands from the Clipboard command in the title bar menu

of the Remote Control window. You also find these commands as toolbar buttons in

the Remote Control window.

Command

Description

Send to Host

Select this command to send the Guest computer clipboard

content to the Host computer clipboard.

Alternatively, click on the Send Clipboard button from the

toolbar.

NOTE: This command is disabled if the Guest Access Secur-

ity settings on the Host do not allow Transfer clipboard.

Retrieve from Host

Select this command to retrieve the Host computer clipboard

content to the Guest computer clipboard. Alternatively, click on

the Retrieve from Host button from the toolbar.

NOTE: This command is disabled if the Guest Access Secur-

ity settings on the Host do not allow Transfer clipboard.

Save Screen to Clip-

board

Select this command to capture the Host computer screen im-

age to the Guest computer clipboard.

Alternatively, click on the Save Screen to Clipboard but-

ton from the toolbar.

Save Screen to File

Select this command to capture the Host computer screen im-

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Providing remote support

age and save it as a bitmap file with the name <Host name>-

<Date>-<Time>.bmp in the SnapShot folder. You can change

the file name and folder before saving. Alternatively, click on the

Save Screen to File button from the toolbar.

4.6 Communicate with Host users

Connect offers a number of ways in which you can communicate with the Host users

while providing remote support.

If allowed by the Guest Access Security settings on the Host, the Guest can start a

chat or an audio-video chat with a Host, or the Guest can send a message to the Host.

Chat

To start a chat, when already connected to a Host, proceed as follows:

1. In the Remote Control window, click on the Chat button from the toolbar.

2. In the Chat dialog box, type your message.

3. Click on the Send button.

To start a chat, if not already connected to a Host, proceed as follows:

1. In the Guest window, select the Host.

2. Click on the Chat button from the toolbar. Alternatively, select Chat in the Connec-

tion menu.

3. In the Chat dialog box, type your message.

4. Click on the Send button.

The Host user can reply, and the chat session remains open until either you or the Host

user close it by clicking on the End chat button. A Host can also request a chat with the

Guest.

NOTE: You can save the chat as an *.rtf file for documentation purposes.

Multi chat

If the Host allows multiple simultaneous Guest connections, a Guest that the Guest

Access Security settings allow to act as multi Guest session administrator can start a

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Providing remote support

multi chat with the Host and all the connected Guests. Refer to the Run a multi Guest

Session section for more information.

A Start Multi Chat button is displayed in the toolbar in the Remote Control window

of the Guest that is a multi Guest session administrator. Click on this button to start a

chat with the Host and all other connected Guests at the same time.

Audio-video chat

The Guest can start an audio-video chat session with a Host, if that audio-video equip-

ment is installed on both sides. Also the Host can request an audio-video chat session

with the Guest, if they are already connected.

To start an audio-video chat, when already connected to a Host, proceed as follows:

In the Remote Control window, click on the Audio-Video Chat button from the

toolbar.

The Audio-Video Chat dialog box is displayed.

To start an audio-video chat, if not already connected to a Host, proceed as follows:

1. In the Guest window, select the Host that you want to chat with.

2. Click on the Audio-Video Chat button from the toolbar. Alternatively, select Au-

dio-Video Chat on the Connection menu.

The Audio-Video Chat dialog box is displayed.

Depending on the hardware available, you can use your microphone to talk to the Host

user, and if Video is enabled, you can also see each other in the dialog box.

Use the toolbar buttons at the top and the slide bars on the right to control sound and

video.

Only the Guest can end the audio-video chat session by clicking on the Stop Au-

dio-Video Chat button from the toolbar.

NOTE: Each Guest and each Host can run only one audio session including Transfer

Sound at a time.

Message

To send a message to a Host, when already connected, proceed as follows:

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Providing remote support

1. In the Remote Control window, click on the Send Message button from the

toolbar.

2. Type the text you want to send and click on the Send Message button from the

toolbar.

To send a message to a Host, if not already connected, proceed as follows:

1. Select the Host.

2. Click on the Send Message button from the toolbar. Alternatively, select Send Mes-

sage in the Connection menu.

3. Type the text you want to send and click on the Send Message button from the tool-

bar.

The message is displayed on the Host computer. The Host user cannot reply or send a

new message. If you want the Host user to reply, use one of the chat options.

See also

Guest Access Security

Program Options (Audio-Video Chat tab)

4.7 Send or receive print jobs

You can send a Guest computer print job to a Host computer printer (remote printer).

Host users can likewise send a print job to a Guest computer printer.

It is necessary that an Impero printer and the correct remote printing device driver are in-

stalled on the computer sending the print job.

To add an Impero printer on the Guest computer, proceed as follows:

1. In the Tools menu, select Options.

2. Click on the Remote Printing tab.

3. Click on the Add printer button. The Add printer guidelines window is displayed.

4. Read the guidelines and click on the Ready button to start adding an Impero printer

using the Add Printer Wizard.

The Add printer guidelines window remains on the screen while you go through the

wizard.

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Providing remote support

Send a print job to a remote printer

Once you have added the Impero printer on the Guest computer, you can send a print

job to the remote printer in question.

Example: If you want to print a Word document on the remote printer, activate the print

job as you normally would in Word. Make sure that you choose the Impero printer that

you added.

4.7.1 Redirect a print job

You can redirect a print job sent from the Host computer to the Guest computer to any

printer specified on the Guest computer.

To redirect a print job, proceed as follows:

1. In the Tools menu, select Options.

2. Click on the Remote Printing tab.

3. In the Redirect print to section, select one of the following options:

Option

Description

Default printer

Redirect the print job to the default Guest computer

printer.

Prompt with a list of available

printers

Select this option and click on the Browse button to dis-

play the Select Print Redirection Printer dialog box. The

dialog box contains the names of Guest computer print-

ers.

Select a name and click on OK to specify the printer name

in the field. Incoming Impero print jobs are then redirected

to this printer.

4.8 Share your screen

When providing support you might want to demonstrate a procedure to a Host user.

If allowed by the Guest Access Security settings on the Host, you can start a demon-

strate session with a Host. This enables you to display the Guest computer screen im-

age on the Host computer while you are carrying out a particular procedure.

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Providing remote support

To start a demonstrate session, proceed as follows:

When already connected, in the Remote Control window, click on the Demon-

strate button on the toolbar.

If you are not are not already connected, you can connect and run a demonstrate session

from the Phonebook tab, the Quick Connect tab, or the History tab.

1. In one of the these tabs, select the Host computer that you want to connect to and

and run a demonstrate session with.

2. Then click on the Demonstrate button in the toolbar in the Guest window.

When you start the demonstrate session, and before anything is displayed on the Host

computer, the Mask Windows dialog box is displayed. This dialog box enables you to

mask Guest computer screen elements that you do not want the Host user to see.

These elements are displayed as black rectangles on the Host computer screen.

To mask/unmask a screen element, proceed as follows:

1. Select the element in the pane.

2. Click on the + (plus) or - (minus) button at the bottom of the dialog box to mask or un-

mask the element.

Select the New screen window warning check box to have the New window dialog box

displayed if a new screen element that does not belong to a masked application element

opens on the Guest computer screen.

Select what you want to mask.

3. Click on OK.

The Impero Demonstration window is displayed on the selected Host computer

screen.

During a demonstrate session, a small toolbox is displayed on the Guest computer

screen. It allows you to stop the demonstration or display the Mask windows dialog box,

if you want to make changes to the masking.

4.9 Impero Screen Video

Impero Screen Video is a tool for recording the actions you take and the commands

you click.

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Providing remote support

To start Screen Video, proceed as follows:

In the Windows Start menu, point to All Programs, Impero Connect, Tools and then

click on Screen Video.

Use the tool to create a video within an area of the screen or of the entire screen.

To capture a screen video

1. Set up the tool according to your preferences.

In the Region menu, select the area you want to capture.

TIP: Typically Full Screen is selected.

In the Options menu, select recording options and define settings.

TIP: It is often a good idea to hide the program when recording starts, and to define key-

board shortcut keys to start and stop the recording.

These settings are saved and can be used the next time you want to capture a screen

video.

2. To start the recording, click on the Record button

3. Stop recording by pressing the shortcut key you defined. Alternatively, you can right-

click on the Screen Video icon in the notification area and click on the Stop button on

the shortcut menu.

Overview of the Options menu

Option

Description

Video Options

Change the encoder to be used for the video recording. For

the configurable encoders, click on Configure to set for ex-

ample compression.

Move the Quality slider to the right to increase quality. Note

that a higher quality video file is larger.

You can let Screen Video automatically adjust frame rates:

Leave the Auto Adjust check box selected.

Or you can clear the Auto Adjust check box and set the op-

tions yourself:

Max frame rate left end represents recording 200 frames/

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Providing remote support

second and Max frame rate right end represents recording 1

frame/minute. When you move the slider, the Set Key Frames

Every, Capture Frames Every and Playback Rate fields are

automatically adjusted:

Recording

frame rate

Set Key

Frames Every

Capture

Frame Every

Playback Rate

200 - 1 frames/

second

Second

0.005 - 1

second

Recording

frame rate

60 - 1 frames/

minute

20 frames

1 - 60 seconds

20 frames/

second

NOTE: Playback is synchronized at each key frame. A large

number of frames makes a large file.

Cursor Options

Define whether the mouse pointer should be included in the

recording, and define the pointer appearance.

Audio Options

Define options for recording sound as well as video.

Autopan Speed

Setting autopan speed is relevant when Enable Autopan has

been selected (command above in the same menu). Automatic

panning means that the recording region center is automatic-

ally moved towards the mouse pointer position while recording.

When Enable Autopan is not selected, the recording region

center does not move.

Autopan Speed defines how fast the recording region center is

moved.

Recording Thread Priority

Recording Thread Priority means that a priority is set for use

of computer resources for Screen Video as compared to

other program running at the same time.

General guideline: If the video recording does not play

smoothly, computer resources may be too scarce and it might

help to raise the Recording Thread Priority.

Keyboard Shortcuts

Define keyboard keys to control the recording.

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Providing remote support

4.10 Impero Marker Utility

Use the Impero Marker Utility to draw and write or magnify something on the Host

computer screen during a remote control session.

The tool can be used by both the Guest computer and the Host computer. Note,

though, that the Host user cannot initiate this feature. It only opens if the Host is remote

controlled and the Guest user decides to start the Marker Utility.

The texts and lines created using the Marker Utility 'float' over the desktop. If other ap-

plications are opened, texts and lines remain on top.

The Marker Utility includes tools for drawing shapes like circles and rectangles and for

writing text or magnifying a part of the screen.

To start the Marker Utility from the Guest, proceed as follows:

1. Connect to the Host.

2. In the Remote Control window, click on the Marker Mode button in the toolbar.

The Marker Utility opens and you can start using the tools. Place the mouse pointer on

a toolbar button for a description of the tool.

To close the Marker Utility from the Guest, proceed as follows:

In the Remote Control window, click on the Marker Mode button in the toolbar.

Alternatively, in the title bar menu of the Remote Control window, select the Marker

Mode command.

Connect

Dialog box help

5 Dialog box help

5.1 Guest dialog boxes

5.1.1 Advanced audio settings

Use the Advanced audio settings dialog box to specify preferred audio playback and

recording devices to be used in connection with audio-video chat.

Playback

The Preferred device drop-down list contains the names of audio playback devices

found by Windows. Select your preferred audio playback device from the list.

Record

The Preferred device drop-down list contains the names of audio recording devices

found by Windows. Select your preferred audio recording device in the list.

NOTE: If multimedia devices are connected to the computer, the <Use any available

device> selection may select a connected device instead of the computer sound system.

In that case, select the computer sound system.

Audio Compression

The Try audio compression codecs in the following order pane contains a Windows priorit-

ized list of mono audio compression codecs available on the Guest computer.

Use the Up/Down buttons to move a codec up or down in the prioritized list. You can re-

store the default codec priority by clicking on the Use defaults button.

The highest prioritized Guest computer codec that is also available on the Host com-

puter is used.

See also

Program Options (Audio-Video Chat tab)

Connect

Dialog box help

5.1.2 Advanced Help Service

Use the Advanced Help Service dialog box to specify actions to be executed when a

help request arrives.

Option

Description

Action

Select an action in the list.

The list contains the following options:

None: No action.

Send message: Run a local program if specified and send a

message to the Host. The fields below are enabled.

Run local program: Run a local program if specified. The

fields below, except Send message, are enabled.

Command line

Specify the command line of a Guest computer program, typic-

ally a helpdesk program to register the help request. Click on

the [...] button to select a program file.

You can add the following arguments to the command:

• %H: Help request Host name.

• %T: Help request time.

• %P: Help request problem description.

Timeout

Specify a number of seconds (default: 5, range 0-9999, 0 = no

timeout). The command specified above times out (cancels if

unsuccessful) after the specified number of seconds.

Send message

Specify the path and name of an *.rtf file to send a message

with the *.rtf file content to the Host requesting help. See

also Communicate with Host users (Message).

Click on the [...] button to open an *.rtf file.

Clear help request

Select this check box to delete the help request record in the

Help Request tab when the actions specified above have

been executed successfully.

NOTE: Deleting the Help Request tab record does not cancel

the help request.

Display a notification

Select this check box to be notified when a help request arrives.

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Dialog box help

message when new help

request arrives

The notification message contains the help request Host name,

time and, if specified, problem description.

See also

Set up Help Request on Guest and Host

Respond to a help request

Program Options (Help Request tab)

5.1.3 Advanced inventory option

Use the Advanced inventory option dialog box to specify inventory processing and

custom inventory items.

Run program after inventory scan

You can specify an inventory processing program to automatically process each newly re-

trieved Host computer inventory. Select one of these options:

Option

Description

Disable

Disable running the program specified below.

Run for each Host

Run the program specified below when a Host computer inventory

is retrieved.

Run after all scans

have completed

Run the program file specified below when a batch of Host com-

puter inventories is retrieved.

File name

Specify an inventory processing program file path and name includ-

ing required command line switches.

Click on the Browse button to open an inventory processing pro-

gram file. The path and name of the file is displayed in the field.

Custom inventory items

To add custom inventory items, click on the Add button. The Custom Inventory Items

dialog box is displayed. Refer to the Custom Inventory Items for more information.

To edit a custom inventory item after adding it, click on the Edit button if you want.

Connect

Dialog box help

When you generate Host inventories, the inventories contains the custom inventory item

that you defined.

See also

Program Options (Inventory tab)

5.1.4 Advanced TCP/IP Configuration

Use the Advanced TCP/IP Configuration dialog box to set advanced options for the

TCP/IP communication profile.

Bindings

Option

Description

Use all available IP

addresses

Select this check box to use all available IP addresses.

If the computer has multiple IP addresses and only one of them is to

be used for Impero communication, clear the check box to enable

the IP address field or interface list.

IP address

Specify the IP address that is to be used for Impero communication.

Use an interface

Specify which network interface is to be used for Impero communica-

tion.

Specify Port Numbers

Option

Description

Use default port

numbers

Select this check box to use the default Impero port number 6502 for

Receive port and Send port.

Port number 1970 is officially registered to Connect. However, port

number 6502 is the preferred default port number for compatibility

with older Impero versions.

Receive port

If the Use default port numbers check box is selected, the port

number 6502 is displayed.

If the Use default port numbers check box is not selected, the

number is editable. You can specify a number in the range 1025-

65535.

Connect

Dialog box help

Send port

If the Use default port numbers check box is selected, the num-

ber 6502 is displayed.

If the Use default port numbers check box is not selected, the

number is editable. You can specify a number in the range 1025-

65535.

The Send port number of the source module should correspond to

the Receive port number of the destination module.

Options

Select the Use TCP for session if possible check box to connect by TCP/IP, but if

available on the Guest and Host, switch to TCP/IP (TCP) when connected for high speed

session communication.

See also

Communication Profile Edit

5.1.5 Advanced Video

To set advanced video options, use the Advanced Video dialog box.

Select the driver to use for video in the drop-down list. If a video camera is installed, the

field contains its driver name, and the image frame displays the image captured by the

camera.

To display the Windows Video Format dialog box and format the video capture image,

click on the Format button.

To display the Windows Video Source dialog box and change video source properties,

click on the Properties button .

To disable video data compression, select the Disable compression check box.

5.1.6 Communication Profile Edit

Use the Communication Profile Edit dialog box to create or edit a communication pro-

file.

Connect

Dialog box help

Communication information

Option

Description

Description of the communic-

ation profile

Enter a communication profile name. The name should be

unique.

If the field already contains a communication profile name,

you can edit the field contents.

NOTE: You can create multiple differently named commu-

nication profiles that use the same communication device.

Communication device

Specify the name of the communication device to be used

by the communication profile.

Select a communication device on the drop-down list.

Use dial-up networking

This check box is enabled only if a TCP/IP family commu-

nication device is selected from the Communication

device field.

Select the check box to expand the Communication Pro-

file Edit dialog box with a Dial-up network connection

section.

Dial-Up Network Connection

Option

Description

Dial-up network profile

On the list of available dial-up network profiles, select a profile to

use to connect to a network.

Dialing from Calling

card

The dialing properties of the selected dial-up network profile is

displayed here.

Configure

Click on this button to display the Dial-up Connection dialog box

and configure the dial-up connection.

Dialing properties

Click on this button to display the Phone and Modem Options

dialog box and edit the dialing properties of the selected dial-up

network profile.

Add profile

Click on this button to display the Network Connection Wizard,

which helps you add a dial-up network profile.

Connect

Dialog box help

[Communication profile name]

The lower dialog box section is named according to the communication device displayed

in the Communication device field.

In this section, you can specify the configuration of the communication device that should

apply to the communication profile. The options vary depending on the communication

device.

For more information about the most commonly used communication devices see the list

below.

TCP/IP

Max packet size (MTU)

Specify the maximum packet size (range 512- 5146, default:

2600).

A high MTU increases the communication speed and a low MTU

can contribute to solving communication problems.

Optimize for Internet

communication

Select this check box to apply settings (MTU, data compression,

etc.) optimized for communicating across the Internet.

Advanced

Click on this button to display the Advanced TCP/IP Configur-

ation dialog box. See Advanced TCP/IP Configuration.

IP Broadcast list

Click on this button to display the IP Broadcast List dialog box.

See IP Broadcast List.

General information about Impero TCP/IP

Impero TCP/IP is a UDP based communication device that connects by UDP and option-

ally communicate by TCP/IP (TCP) during a session.

Each communication profile that uses TCP/IP can support multiple Impero connections.

TCP/IP offers three connect options:

IP address

Name response

Name resolution

Connect

Dialog box help

IP address

You can connect by IP address across segmented IP networks including the Internet. It is

necessary that the source module port number matches the destination module port

number, see Advanced TCP/IP Configuration.

If you connect from outside a network protected by a network address translation (NAT)

firewall or proxy server to a Impero module on a network computer, specify the firewall or

proxy server public IP address with the port number assigned to the network computer,

for example 192.168.20.51:1234.

Ask the firewall or proxy server administrator which port number is assigned to a specific

network computer.

Name response

Name response broadcasts a name, the first characters of a name or without a name, re-

questing Impero modules with a corresponding enabled name to respond. The following

name response options are available:

If a Guest connects or browses using the Host name qualifier H::, the Host can re-

spond by its enabled Name type name.

If a Guest connects or browses using the Host name qualifier U::, the Host can re-

spond by its enabled LAN User type name.

If a Host requests help, the Guest can respond by its enabled Help service names.

NOTE: A broadcast reaches only computers on the local network segment and com-

puters whose IP address or DNS name is specified in the communication profile IP

Broadcast List.

Name resolution

Name resolution resolves a specified name into its corresponding IP address. These

name resolution options are available:

In the Advanced TCP/IP Configuration dialog box, select the Use Impero Name

Server check box and specify the Impero Name Servers to use.

Under Program Options > Host Name > Impero Name Server, specify the Name

Space ID used by the Impero modules you want to connect to.

Connect

Dialog box help

Connect by any enabled destination module name, for a Host help request a Guest

Help service name.

Name Server resolves the name into the corresponding IP address and connect by it

across segmented IP networks including the Internet. You can also browse for Hosts

using the Name Server.

If a Guest connects by a name using the Host name qualifier DNS::, a domain name

server interprets the name as a DNS name and attempt to resolve it into a correspond-

ing IP address, so the Guest can connect by it across segmented IP networks, includ-

ing the Internet.

NOTE: In most cases, if the Host name qualifier H:: is used, a domain name server inter-

prets the name as a DNS name and attempt to resolve it into a corresponding IP address.

If a Guest connects by a name using the Host name qualifier LDAP::, the Guest

searches directory services specified on the Directory Services tab in the Program

Options dialog box for a user with this name and connect by the corresponding ad-

dress attribute, which is typically an IP address.

You can also browse for Hosts using directory services.

See also

Program Options (Host Name tab)

Connect problems

In case of connect problems, verify that an IP connection is available from a command

prompt by typing:

PING <Impero module IP address>

The PING utility sends four data packets requesting a reply. If you receive the replies, an

IP connection is available.

If an IP connection is available and connectivity problems persist, consult your network/

system administrator or submit a support request to Impero Support.

TCP/IP (TCP)

Option

Description

Optimize for Internet

Select this check box to apply settings (MTU, data compression,

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Dialog box help

communication

etc.) optimized for communicating across the Internet.

Encapsulate in HTTP

Select this check box to wrap data packets as HTTP packets to ease

firewall passage. This is also known as HTTP-tunneling.

Use Proxy Settings

If you select Encapsulate in HTTP, the Use Proxy Settings

check box becomes available for selection.

If you select this check box, proxy authentication is activated in the

used communication profile. The application uses the proxy settings

defined in Windows.

Advanced

Click on this button to display the Advanced TCP/IP Configura-

tion dialog box. See Advanced TCP/IP Configuration.

Impero TCP/IP (TCP) is a TCP based communication device.

Each communication profile that uses TCP/IP (TCP) can support one Impero connection.

To support multiple Impero connections, you can create multiple communication profiles

that use TCP/IP (TCP).

To connect, specify a computer IP address.

If you connect from outside a network protected by a network address translation (NAT)

firewall or proxy server to a Impero module on a network computer, specify the firewall or

proxy server public IP address with the port number assigned to the network computer,

for example 192.168.20.51:1234.

Ask the firewall or proxy server administrator which port number is assigned to a specific

network computer.

If a Guest connects directly to a Host, specify the Host computer IP address.

If a Guest connects through a remote network Gateway to a Host, specify the IP ad-

dress of the gateway computer and optionally the Host name.

If a Host requests help, a Guest connected to directly or on a remote Gateway net-

work can respond by its enabled Help service names.

TCP/IP (TCP IPv6)

Option

Description

Optimize for Internet

Check this box to apply settings (MTU, data compression, etc.) op-

Connect

Dialog box help

communication

timized for communicating across the Internet.

Advanced

Click on this button to display the Advanced TCP/IP Configuration

dialog box. See Advanced TCP/IP Configuration.

Impero TCP/IP (TCP IPv6) is a TCP IPv6 based communication device.

Each communication profile that uses TCP/IP (TCP IPv6) can support one Impero con-

nection. To support multiple Impero connections, you can create multiple communication

profiles that use TCP/IP (TCP IPv6).

You can use TCP/IP (TCP IPv6) only between computers connected to an IPv6 network.

To connect, specify a computer IPv6 address.

If a Guest connects directly to a Host, specify the Host computer IPv6 address.

If a Guest connects through a remote network Gateway to a Host, specify the Gate-

way computer IPv6 address and optionally the Host name.

If a Host requests help, a Guest connected to directly or on a remote Gateway net-

work can respond by its enabled Help service names.

WebConnect

Option

Description

Address

Specify the URL of the WebConnect / WebConnect 3 service, i.e.

the Connection Manager, that facilitates the WebConnect / We-

bConnect 3 connection.

Account

Specify a WebConnect / WebConnect 3 service recognized ac-

count.

Password

Specify the password corresponding to the WebConnect / We-

bConnect 3 service recognized account

Domain

Specify the domain corresponding to the WebConnect /WebCon-

nect 3 service recognized account.

Optimize for Internet

communication

Select this check box to apply settings (MTU, data compression,

etc.) optimized for communicating across the Internet.

Advanced

Click on this button to display the Advanced TCP/IP Configuration

Connect

Dialog box help

dialog box. See Advanced TCP/IP Configuration.

Test

Click on the Test button to verify the WebConnect Service URL.

WebConnect is a Impero proprietary communication device that enables networked

Impero modules to connect easily over the Internet through a Impero connection ser-

vice called WebConnect without the need to open firewalls for incoming traffic. All of the

traffic is outgoing.

NOTE: WebConnect 3 service has improved security.

Impero Portal

Option

Description

Address

Specify the address of the Portal: connect.backdrop.cloud.

Live Update (Guest only)

Select this check box to see the available hosts in real-time.

Enrollment Key (Host

only)

This is retrieved from the Portal under Account > Deploy-

ments. It is a string which is associated to a deployment pack-

age. The Host is enrolled into the Portal with the predefined

settings from the specific deployment package.

For more details on deployment packages and enrollment

keys, see the Impero Portal User’s Guide.

Test

Click on the Test button to verify the Portal address and cre-

dentials.

The Portal is a service which provides connectivity across the internet. It does not re-

quire direct visibility between end points.

To remote control a Host using the Portal authentication and authorization you need to:

1. Make sure that you have a Portal account.

2. On the Host create a Portal communication profile using the portal address and the

enrollment key.

3. On the Guest select the Portal communication profile. When initializing the Portal

communication profile for the first time, you are prompted to specify the Portal creden-

tials

Connect

Dialog box help

4. Select the Host.

5. Click on the Connect button.

Gateway

Option

Description

Access Gateway via com-

munication profile

In the drop-down list, select the communication profile that

should be used to access the local network Gateway.

Select <Any initialized communication> to connect to or

browse for Gateway device groups using any enabled com-

munication profile that uses a networking communication

device.

Select another communication profile to connect or browse

using only that communication profile, which does not need

to be enabled.

Select Terminal Server only if your Impero module is loc-

ated on a terminal server client.

Gateway device group

Gateway device groups are administrator specified names of

available outgoing communication on local network Impero

Gateways.

Select one of these options:

Use device group: Select this option to specify a Gateway

device group name in the field.

Browse for device groups: Select this option to display the

Gateway Device Group List dialog box when connecting.

Gateway is an Impero proprietary communication device that enables a network Impero

module to connect through a local network Gateway.

Each communication profile that uses Gateway can support only one Impero connec-

tion.

To connect, specify a modem telephone number or computer IP address according to the

selected device group type. The device group type is selected in the Gateway Device

Group List dialog box.

Connect

Dialog box help

If a Guest connects through a local network Gateway directly to a Host, specify the

modem telephone number or computer IP address of the Host computer.

If a Guest connects through a local network Gateway through a remote network

Gateway to a Host, specify the Gateway computer modem telephone number or

computer IP address and optionally the Host name.

If a Host requests help through a local network Gateway, a Guest connected to dir-

ectly or on a remote Gateway network can respond by its enabled Help service names.

Resources

To use Gateway, make sure that one or multiple outgoing Gateways run on the local

network.

Terminal Server

Terminal Server is an Impero proprietary communication device that enables Impero

modules running in a terminal server environment to communicate.

Each communication profile that uses Terminal Server can support multiple Impero

connections.

To connect, specify a name by which the destination Impero module can respond:

If a Guest connects or browses using the Host name qualifier H::, the Host can re-

spond by its enabled Name type name.

If a Guest connects or browses using the Host name qualifier U::, the Host can re-

spond by its enabled LAN User type name.

If a Host requests help, a Guest can respond by its enabled Help service names.

If the Gateway runs on the terminal server console, terminal server Impero modules

and Impero modules outside the terminal server environment can connect through it. Re-

fer to the Administrator's Guide for more information.

5.1.7 Communication Profile Setup

For Impero modules to be able to communicate with each other, it is necessary for you

to define a communication profile. A communication profile is a specific configuration of a

communication device.

Connect

Dialog box help

A communication device is a Impero adaptation of a generally available communication

protocol or an Impero proprietary communication protocol.

A newly installed Impero module includes default communication profiles. You typically

need to modify the default communication profiles or create communication profiles to

optimize communication in your environment.

Use the Communication Profile Setup dialog box to enable/disable, create, edit and

delete communication profiles.

Select check boxes in the Communication Profile List to enable communication pro-

files at Impero module loading.

Click on the New button to create a communication profile. The Communication Profile

Edit dialog box is displayed.

If you want to edit a communication profile, select the communication profile and click on

the Edit button. The Communication Profile Edit dialog box is displayed.

NOTE: To apply changes to enabled communication profiles, reload the Guest.

See also

Communication Profile Edit

5.1.8 Connect to Host

Use the Connect to Host dialog box to add or edit a Connect command.

Select how you want to connect in the Connect using list:

Option

Description

Phonebook file

Connect to a Host using its Impero phonebook file.

Communication

profile

Connect to a Host using a communication profile and a Host name

and/or a Host computer telephone number or IP address.

Local

Connect locally to the Guest computer.

The dialog box changes depending on what you select in the Connect using list.

Connect

Dialog box help

• If you select Phonebook file, you can specify a phonebook file by browsing for it or en-

tering the path and name of a file in the Phonebook file field.

• If you select Communication profile, specify the following:

Option

Description

Communication profile

Select a communication profile in the drop-down list which

contains available Guest communication profiles.

<Host connect informa-

tion>

Specify Host connect information in one or two fields accord-

ing to the communication profile selection above.

In a field in which you can specify an IP address, you can also

specify an IP address range, e.g. 192.168.1.1-

192.168.1.5, to connect to multiple Host computers from

one script. In this case the logon information below must be

the same for all the Hosts that you specify.

Logon name

Specify any logon name required by the Host.

Logon password

Specify the corresponding password.

Logon domain

Specify the corresponding domain or directory server.

Use current logon creden-

tials for Windows Security

authentication

Select this check box to log on to the Host by the Windows

logon user credentials of the Guest computer user.

• If you select Local, no further specification is required.

Click on OK to add the Connect command in the upper pane of the Script dialog box.

See also

Script

Create and run a script

5.1.8.1 Connection Properties

Use the Connection Properties dialog box to set a number of properties to optimize

Host connections according to user preferences. The properties are applied individually

to Host connections.

Connect tab

Host PC Information

Connect

Dialog box help

Option

Description

Identifies the Host record.

The field can be empty. You can leave it empty to automatically

specify the applicable Host name or phone number/IP address in

it when creating the Host record.

You can edit the field contents.

Phone number/IP ad-

dress

This field is included if the communication profile selected in the

Communication section uses a point-to-point, gateway, or net-

work point-to-point communication device.

Specify the Host telephone number or IP address if connecting

directly to the Host, otherwise the telephone number or IP ad-

dress of the network connecting Impero Gateway for the Host.

Name

If the field label does not include "(optional with Gateway)", spe-

cify the name by which the Host should respond.

If the field label includes "(optional with Gateway)", you can either

leave the field empty to browse for Hosts or specify the name by

which the Host should respond.

Comments

Specify a comment to be displayed in the Comment column of

the right pane of the Phonebook tab or the History tab.

Communication

Option

Description

Communication profile

Specifies the selected communication profile name. You can

change the communication profile name by selecting another

communication profile in the drop-down list.

Wake on LAN MAC ad-

dress

If Wake on LAN is enabled, you can specify the MAC address of

the Host computer network card to be able to start the Host

computer by connecting to the Host.

NOTE: The Connect tab is only included if you open the Connection Properties dialog

box from the Phonebook tab or the History tab.

Logon tab

Use the Logon tab to specify the Host and Host network connecting Gateway logon

Connect

Dialog box help

credentials in order to connect without being prompted for logon credentials.

Depending on the Guest Access Method defined on the Host, define the credentials

as follows:

Guest access met hod

Logon name

Logon passwor d

Logon domai n

Def aul t access pr i vi l eges

Empt y

Passwor d

Empt y

I mper o aut hent i cat i on

Guest I D

Passwor d

Empt y

Wi ndows secur i t y management *

Domai n\ User -

name

Passwor d

Empt y

Di r ect or y ser vi ces

User name

Passwor d

Di r ect or y Ser vi ce

Name

I mper o Por t al **

N/ a

NSS - Wi ndows user name &

passwor d

Domai n\ User -

name

Passwor d

Empt y

NSS - I mper o Guest I D &

Passwor d

Guest I D

Passwor d

Empt y

NSS - RSA

N/ a

NSS - Di r ect or y ser vi ces

User name

Passwor d

Di r ect or y Ser vi ce

Name

*When authenticating to a Host configured to use Windows authentication, the domain is

now integrated in the username field and is only needed if authenticating to a domain.

The domain field is inferred from the username when a “\” character is provided, other-

wise the local computer is assumed. Examples of accepted entries in a username field

are:

User name f i el d

Host i n a do-

mai n

Host NOT i n a domai n

Domai n\ user name

Logi n OK

Logi n Er r or

Comput er \ user name

Logi n OK

. \ user name

Logi n OK

\ user name

Logi n OK

user name

Logi n Er r or

Logi n OK

**: If the Guest and Host are version 12.60 or higher and the communication profile

used is based on the Portal, the logon credentials do not work.

Select the Use current logon credentials for Windows Security authentication

check box to log in using the Windows logon user name, password and domain of the

Guest computer user.

Connect

Dialog box help

NOTE: The Logon tab is not included if you open the Connection Properties dialog

box from the Remote Control window.

Protect Item tab

Use the Protect Item tab to protect a Host record and file with a password.

Password characters are displayed as asterisks or dots. Leave fields empty to disable

password protection.

Select the Connect without password checkbox if you want the Guest user to be able

to use a phonebook record without knowing the password. The password protection is

applied to the contents of the connection properties, so that these are protected against

being changed unintentionally.

NOTE: The Protect Item tab is only included if you open the Connection Properties

dialog box from the Phonebook tab or the History tab.

Startup tab

Use the Startup tab to set startup properties for remote control sessions.

Host window startup size

Option

Description

Windowed

Display the Host screen image in a Remote Control window.

If Fit window to Host screen is selected on the Display tab, the window

can be resized to its maximized size.

Full screen

Display the Host screen image in full screen to cover the entire Guest com-

puter screen.

Maximized

Display the Host screen image in a maximized Remote Control window cov-

ering the entire Guest computer screen except the Windows taskbar.

Minimized

Display the Remote Control window as a button on the Windows taskbar.

Monitors

This section allows you to select which monitors are displayed before connecting to the

Host.

Connect

Dialog box help

Option

Description

All monitors

Displays all the Host monitors. This is the default setting; if you do

not select which Host monitor to display, when remote controlling

the Host, all Host monitors are displayed on the screen.

Primary monitor

Displays the Host monitor which is set as the primary monitor.

Monitor: <monitor

number>

Monitor: <monitor number>

Displays the selected Host monitor. If the <monitor number> is higher than the number

of monitors available on the Host, when remote controlling the Host All monitors are dis-

played on the screen.

Remote control window startup size

Option

Description

Enable

Select this check box to enable the elements below and apply their values at

startup.

Leave unchecked to apply the last displayed Remote Control window posi-

tion and size.

Specify the horizontal offset in pixels of the upper left corner of the Remote

Control window from the upper left corner of the Guest computer screen

at startup.

Specify the vertical offset in pixels of the upper left corner of the Remote

Control window from the upper left corner of the Guest computer screen

at startup.

Width

Specify the width in pixels of the Remote Control window at startup.

Height

Specify the height in pixels of the Remote Control window at startup.

Actions

Option

Description

Lock Host keyboard and

mouse

Select this check box to disable the Host computer key-

board and mouse at startup.

Blank Host display

Select this check box to display a black screen image to the

Host user at startup.

Connect

Dialog box help

Transfer sound

Select this check box to transfer Host computer application

sound at startup.

Suspend other Guests from

connecting to Host

Select this check box to deny further Guests access to the

Host at startup.

NOTE: The Startup tab is not included if you open the Connection Properties dialog

box from the Remote Control window.

Display tab

Use the Display tab to set display properties for the Host screen image.

Host window fit

Option

Description

Fit window to Host screen

Resize the Remote Control window to fit the 1:1 scale Host

screen image.

If the Host screen image has more pixels than the display

area of the maximized Remote Control window, the Re-

mote Control window has scrollbars.

Fit Host screen to window

Scale the Host screen image to fit within the Remote Con-

trol window.

Do not fit

Display the part of the 1:1 scale Host screen image that fits

within the Remote Control window.

If the Host screen image has fewer pixels than the display

area, black borders surround it.

If the Host screen image has more pixels than the display

area, the Remote Control window has scrollbars.

Limit number of colors in bitmap mode

Option

Description

No, use actual number of

colors

Display true colors.

Consumes the most transmission bandwidth.

Max 256 colors

Displays reduced palette colors.

Consumes less transmission bandwidth.

Max 16 colors

Displays crude colors.

Connect

Dialog box help

Consumes little transmission bandwidth.

Max 2 colors

Displays black and white colors.

Consumes a of minimum transmission bandwidth.

DOS Box Font

During remote control, if you start a command prompt window on the Host computer, the

command prompt window characters are by default displayed on the Guest computer us-

ing the default font of the Guest computer system. You can change the font used.

Clear the System default check box to allow selection of another font.

Click on the Select Font button to select the command prompt window font. The font

change is only seen when displaying the command prompt window in full screen.

Skin

In the Display tab of the Guest Connections Properties you can define how you want

the Guest to use skins on connection.

Option

Description

Automatic

Select this option to enable automatic use of skin.

The Host device, typically a CE/Mobile device, sends a

string ID to the Guest, and the Guest contacts the Skin

Repository Server to get the corresponding skin.

If the Guest does not find the corresponding skin on the

Skin Repository Server a default skin is used.

Do not use skin

Select this option not to use skins for remote control ses-

sions.

Use specific skin model

Select this option, if you want to overrule the Automatic op-

tion and use a specific skin model. If you select this option,

the Select Model button is activated.

Click on the Select Model button to open the Skin

Models window and select the skin that you want to use. In

the List of Models, select the skin and then click on OK.

Show as transparent window

The skin is displayed as a transparent window without frame

or background, showing only the device itself (default).

If you clear the check box, you see a normal window with

Connect

Dialog box help

frame and a white background behind the device.

See also

Use a skin to see the Host button

Program Options (Skins tab)

Keyboard/Mouse tab

Use the Keyboard/Mouse tab to set keyboard and mouse control properties for remote

control sessions.

Keyboard

Option

Description

Remote keyboard (Send all

keystrokes to Host)

Send all Guest computer keystrokes to the Host com-

puter.

Local keyboard (Don’t send

special keystrokes)

Send the Guest computer keystrokes except Send Key-

strokes keystroke combinations to the Host computer.

Send Send Keystrokes keystroke combinations to the

Guest computer.

No keyboard control

Send all the Guest computer keystrokes to the Guest

computer.

Use Guest keyboard layout

If the Guest and Host computer keyboard layouts are dif-

ferent, some Guest computer keystrokes can come out

wrong on the Host computer.

To avoid this, select the Use Guest keyboard layout

check box.

Don’t transfer Host Num

Lock, Scroll Lock, Insert and

Caps Lock

With some display adapters, enabling these Host computer

keyboard options may cause the Guest computer key-

board lights to flash.

To avoid this, select the Don’t transfer Host Num Lock,

Scroll Lock, Insert and Caps Lock check box.

Mouse

Option

Description

Connect

Dialog box help

Remote mouse (send all

mouse events)

Send all Guest computer mouse events (clicks, drags and

moves) to the Host computer.

Local mouse (Only send

clicks and drags)

Send only Guest computer mouse clicks and drags to the

Host computer to save transmission bandwidth.

No mouse control

Send no Guest computer mouse events to the Host.

Display Host mouse move-

ments

Move the Guest computer mouse pointer in accordance

with Host computer mouse pointer movements.

NOTE: To suppress Guest computer mouse pointer movements induced by the Host

computer, press and hold the CTRL key.

Compression/Encryption tab

Use the Compression/Encryption tab to set data transmission properties.

Compression level

Connect can compress transmitted data to speed up transmission across slow commu-

nication links. However, data compression takes time.

Option

Description

Automatic

Selects compression based on the properties of the applied commu-

nication profile.

In most cases this provides the fastest transmission.

No compression

Typical selection for fast communication links.

Low

Typical selection for medium fast communication links.

High

Typical selection for slow communication links.

Host screen transfer

Option

Description

Transfer Host screen as com-

mands

Typically faster, but with some Host computer display ad-

apters some Host screen image details can be lost or cor-

rupted.

Transfer Host screen as bit-

map

Typically slower, but transfers Host screen image details

correctly.

When this option is selected the slider below becomes

available.

Connect

Dialog box help

The slider has three options that range from better accur-

acy (Quality) to better performance (Speed). The middle op-

tion is a combination of the two. The default option is set to

best quality.

Here is how you use the slider:

Quality: More accuracy using an enhanced compression

algorithm.

Center: Less accuracy but better performance using a

TurboJPEG high compression ratio of 80.

Speed: Much less accuracy but much better perform-

ance using a TurboJPEG high compression ratio of 50.

NOTE: This section is disabled if you open the Connection Properties dialog box from

the Remote Control window.

Cache

Command mode Host screen transfer stores the screen image in cache memory and

transfers only image changes. This saves transmission bandwidth and optimizes update

speed.

The Cache size field displays the selected cache memory size. You can select Auto-

matic and values from None to 10240 kb on the drop-down list.

Automatic selects the cache memory size based on the properties of the used commu-

nication profile. In most cases, this provides the optimum.

NOTE: This section is disabled if you open the Connection Properties dialog box from

the Remote Control window.

Total Impero cache memory sharing and size is specified on the Cache tab in the Pro-

gram Options window.

Preferred Encryption Type

The field displays the encryption type preferred by the Guest. You can select another

encryption type on the drop-down list.

If the preferred encryption type is enabled on both Guest and Host, then it is applied.

If Netop 6.x/5.x Compatible is the preferred encryption type and not enabled on both

100

Connect

Dialog box help

Guest and Host, select a higher encryption level.

If another encryption type is preferred and this encryption type is not enabled on the

Host, an encryption type that is enabled on both Guest and Host is applied.

If no common encryption type is enabled on Guest and Host, enable additional encryp-

tion types on the Encryption tab in the Program Options dialog box to achieve a match.

NOTE: The icon of the encryption type used in a remote control session are displayed on

the status bar.

Desktop tab

Use the Desktop tab to specify transfer properties for Host computer desktop features.

Optimize screen transfer

Advanced Host computer desktop features slow down the Host screen transfer in com-

mand mode and are typically unimportant to the Guest user. Therefore, Connect by de-

fault transfers the Host screen image without advanced desktop features.

However, you can change this and select which advanced desktop features to transfer.

Option

Description

Always

Always transfer without advanced desktop features.

Only when high com-

pression

Transfer without advanced desktop features only with high com-

pression, see Compression/Encryption tab.

Never

Never transfer without advanced desktop features.

Optimization parameters

Option

Description

Full optimization

Transfer without the desktop features listed below.

Custom optimization

Select to enable the Custom options section below.

You can then clear the selection of specific custom options to en-

able transfer of these advanced desktop features.

Custom options:

• Disable wallpaper

• Disable screen saver

• Disable animation gimmicks

• Disable full window drag

101

Connect

Dialog box help

• Disable Windows Aero

By default, all check boxes are selected.

Record tab

Use the Record tab to enable remote control session recording.

Select the Record remote control session check box to record a remote control ses-

sion.

Recording a remote control session creates a record on the Recordings tab. You can

play back the recording from the Recordings tab.

If you select the Enforce recording check box on the Program Options window Record-

ing tab, remote control sessions are recorded regardless of the selection on the Record

tab.

NOTE: The Record section is disabled if you open the Connection Properties dialog

box from the Remote Control window. Recording reduces the remote control session

transfer speed.

Custom tab

Use the Custom tab to specify the properties of a custom application command.

Option

Description

Specify a custom application name that is added as a command to the

Host record context menu.

Command line

Specify the custom application command line (program file path, name

and switches.)

Click on the Browse button to open a program file and specify its path

and name in the field.

NOTE: The Custom tab is only included if you open the Connection Properties dialog

box from the Phonebook tab or the History tab.

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Connect

Dialog box help

5.1.9 Inventory

When you add an Inventory command to a script, the Inventory dialog box is displayed al-

lowing you to specify what should happen to the inventory that is generated.

Option

Description

Inventory step

Select an Inventory step option in the drop-down list:

• One Step: Generate, retrieve, copy and complete a Host computer

inventory.

• Generate: Generate inventory on the Host computer.

• Retrieve: Save the generated inventory to the %TEMP%\si_out.xml

file on the Host computer.

NOTE: To make the retrieved inventory available for completion on

the Guest computer, it must be copied by a file transfer Copy

command from the Host computer to the Guest computer, typic-

ally to the %TEMP% directory.

• Complete: Move a Host computer inventory file copied to the

Guest computer to the inventory directory to enable displaying it on

the Inventory tab.

The inventory directory is located in the Impero configuration files dir-

ectory, typically C:\Users\<User name>\AppData\Roaming\Dan-

ware Data\C\Program Files (x86)\Netop\Netop Remote Con-

trol\Guest\inventory.

Inventory file

path

This field is enabled only if Complete is displayed in the Inventory step

field. Specify the Guest computer path and name of the inventory file

to be completed.

See also

Script

Create and run a script

Generate a Host inventory

5.1.10 Name Not Found

The Name Not Found dialog box advises you on how to overcome connect problems.

Here is some additional advice:

• Verify that communication can physically reach the Host computer:

103

Connect

Dialog box help

If communicating across an IP network, execute this command in a Windows command

prompt window:

PING <Host computer IP address>

This command sends four data packets to the specified IP address requesting replies. If

positive replies are received, communication can physically reach the Host computer. If

negative replies are received, check your network setup or consult your network/system

administrator.

If communicating across a modem connection using Windows Modem, the setup of your

modem in Windows may not satisfy Impero requirements. Try setting up your modem us-

ing Serial instead.

• In the Host window, on the Names tab, verify that the Host responds to the specified

name or address with the selected communication profile. See Communication Profile Edit

for further information about the characteristics of the communication device used by the

selected communication profile.

• Try connecting to other Hosts starting with Hosts close to you. Try using other com-

munication profiles and other Host names or addresses.

• Consult your network/system administrator.

• As a last resort, submit a support request to Impero Customer & Product Support.

5.1.11 Custom Inventory Items

Use the Custom Inventory Items dialog box to define additional inventory items that

should be retrieved during an inventory scan.

Option

Description

Name

Enter a name for the custom inventory item.

Item type

Select an item type, for example Registry key, and fill in all

fields for the selected item type as necessary.

The custom inventory item you created is displayed in the Custom Inventory Items

pane in the Advanced inventory option dialog box.

NOTE: The pane contents are stored in the Impero configuration file InvCuItm.xml,

which is typically located here: C:\Users\<User name>\AppData\Roaming\Danware

104

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Dialog box help

Data\C\Program Files (x86)\Netop\Netop Remote Control\Guest.

When you generate Host inventories, the inventories contain the custom inventory item

that you defined.

See also

Advanced inventory option

Program Options (Inventory tab)

Process Host computer inventory information

5.1.12 Global Settings

Use the Global Settings dialog box to specify the script global settings that should apply

as default settings for the subsequent script commands. The dialog box is displayed

when you create a script.

To edit the global settings of a script, in the Script dialog box upper pane, select the

Global Settings element and click on Edit.

General tab

Use the General tab to specify the global file transfer direction.

Option

Description

From

Select Guest or Host in the drop-down list.

Displays the global source Impero module name.

Displays the receiving Impero module, i.e. the Impero module name that has

not been selected in the From drop-down list. The field cannot be edited.

Transfer tab

Use the Transfer tab to specify global file transfer settings.

Option

Description

Use delta file transfer

Select this check box to compare source files with destination files

and transfer only the difference between source files and destina-

tion files. This saves transmission bandwidth.

Enable crash recov-

ery

Select this check box to transfer files in a way so that they can be

recovered after a computer or network crash during transfer.

105

Connect

Dialog box help

Overwrite/Delete tab

Use the Overwrite/Delete tab to specify global overwrite and delete settings.

Option

Description

Allow overwriting/deleting exist-

ing files/folders

Select this check box to allow overwriting and deleting

files and folders on the destination computer.

Allow overwriting/deleting sys-

tem files

Select this check box to allow overwriting and deleting

system files on the destination computer.

Allow overwriting/deleting

read-only files

Select this check box to allow overwriting and deleting

read-only files on the destination computer.

Allow overwriting/deleting hid-

den files

Select this check box to allow overwriting and deleting

hidden files on the destination computer.

Advanced tab

Use the Advanced tab to specify global error handling and the log file settings.

Error Handling

Option

Description

On communication error

Specifies the action in case of a communication error.

Select an option in the drop-down list:

• Exit: End the script.

• Next Host: Proceed to the next Host specified in the script.

• Retry 1 time: Retry the failed command once.

• Retry 2 times: Retry the failed command twice.

• etc.

On transfer error

Specifies the action in case of a file transfer error.

Select an option in the drop-down list:

• Exit: End the script.

• Next Host: Proceed to the next Host specified in the script.

• Next File: Proceed to the next file specified in the script.

• Retry 1 time: Retry the failed command once.

• Retry 2 times: Retry the failed command twice.

• etc.

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Dialog box help

Log File

Option

Description

Generate log file

Select this check box to generate a log file when running the

script.

Append if log exists

Select this check box to append the log to an existing log file

with the specified name. Clear the selection to overwrite.

The field below the check box specifies the log file path and

name (default: SCRIPT.LOG).

Click on the Browse button to open a different log file. If no path

is specified, the log file is located in the Impero configuration

files folder, typically C:\Users\<User name>\AppData\Roam-

ing\Danware Data\C\Program Files (x86)\Netop\Netop

Remote Control\Guest\.

Option

Description

Restart script when fin-

ished

Select this check box to restart the script at script end.

Close Guest when fin-

ished

Select this check box to unload the Guest at script end.

See also

Script

Create and run a script

5.1.13 IP Broadcast List

For TCP/IP broadcast communication to reach computers on remote network segments

when Impero Name Management is not used, make sure that the IP addresses or DNS

names are listed in the IP Broadcast List. For further information about Impero Name Man-

agement, see the Administrator's Guide.

Click on the Add button to open a dialog box allowing you to add a DNS name or IP ad-

dresses.

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Specify an IP address, for example 192.168.102.57, an IP address range, for example

192.168.102.20 -192.168.102.30, or a DNS name, for example MAIL_SVR, to add it

to the IP Broadcast List, and click on OK.

NOTE: Specifying an IP address range makes each broadcast send a number of data

packets corresponding to the number of IP addresses in the range. To avoid excessive

network traffic, do not specify larger IP address ranges than justified.

Select the Disable local subnet broadcast check box to disable broadcast communic-

ation to local network segment computers.

See also

Communication Profile Edit

5.1.14 Log Setup

Log Setup tab

Use the Log Setup tab to specify where to log.

Log events

Option

Description

Log locally

Select this check box to log Impero events in a log file on

the computer.

Log on Impero server

Select this check box to log Impero events in the database

log of a central Security Server.

Log to Windows event log

Select this check box to log Impero events in the Windows

event log of the computer and/or of another Windows

NT/2000/XP/2003/2008/Vista/7 computer.

Log using SNMP traps

Select this check box to log Impero events by sending

SNMP messages to a management information system.

Custom Host Name for all log

events

Select this check box to identify logged events by a custom-

ized Host name.

The left field specifies the customized Host name com-

posed from components and keyboard characters on the

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drop-down list to the right. Select a component on the

drop-down list to add it in the left field.

The following components are available:

• %A: IP/MAC address

• %I: Host ID

• %C: Computer name

• %L: Windows logon user name

Custom Guest name for

Connection and Session log

events

Select this check box to identify Guests engaged in Con-

nection and Session log events by a customized name.

The left field specifies the customized Guest name com-

posed from components and keyboard characters on the

drop-down list to the right. Select a component from the

drop-down list to add it in the left field.

The following components are available:

• %A: IP/MAC address

• %U: Authenticated user name

• %I: Guest ID

• %C: Computer name

• %L: Windows logon user name

Example of a custom Host and Guest name local Im-

pero log

20080903,14:10,Host1+User1,0,00000,00000,HCON

20080903,14:10,Host1+User1,1,00000,00000,HSES

+,[email protected]

20080903,14:10,Host1

+User1,2,00000,00000,HSESRC +,User-

[email protected]

20080903,14:10,Host1

+User1,3,00000,00000,HSESFXFER+,User-

[email protected]

20080903,14:10,Host1

+User1,4,00000,00000,HSESCHAT +,User-

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[email protected]

20080903,14:10,Host1

+User1,5,00000,00000,HSESAUDIO+,User-

[email protected]

20080903,14:10,Host1

+User1,6,00000,00000,HSESAUDIO-,User-

[email protected]

20080903,14:10,Host1

+User1,7,00000,00000,HSESCHAT -,User-

[email protected]

20080903,14:11,Host1

+User1,8,00000,00000,HSESFXFER-,User-

[email protected]

20080903,14:11,Host1

+User1,9,00000,00000,HSESRC -,User-

[email protected]

20080903,14:11,Host1+User1,10,00000,00000,HSES

-,[email protected]

The Host name was customized as %C+%L. The Guest

name was customized as %U@%A.

The Host was started and the Guest started a remote con-

trol session, a file transfer session, a chat session and an

audio-video chat session and ended sessions in reverse or-

der.

Security Server has an additional check box:

Act as log server: Select this check box to enable logging other Impero modules’ Im-

pero events in the security database Impero Log.

Impero Local tab

Use the Impero Local tab to specify which Impero events should be logged and the

local Impero log file.

Select Events to view in list

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Option

Description

View all Events

Display all available events in the Events to log list.

View Selected

Select event types to display in the Events to log list:

• Connection

• Session

• Action

• Security

• Configuration

Events to log

In the Events to log list, select the events you wish to log.

See Available Impero log event codes and arguments - Guest.

Log File

This section is only enabled if the Log locally check box has been selected on the Log

Setup tab.

Option

Description

Log file name

Displays the (path and) name of the log file (default: IMPERO.LOG).

If no path is specified, the log file is located in the Impero configura-

tion files folder, typically:

C:\Users\<User name>\AppData\Roaming\Danware Data\C

\Program Files (x86)\Netop\Netop Remote Control

\<Module name> for the Guest

C:\ProgramData\Danware Data\C\Program Files (x86)

\Netop\Netop Remote Control\<Module name> for Host-

based modules.

Write to disk for each

log entry

Select this check box to write each Impero event to the local Im-

pero log file immediately.

Clear the check box to write Impero events to the local Impero log

file when the Impero module is unloaded, which consumes less

processor capacity.

NOTE: A new local Impero log file that is created when the Impero

module is loaded overwrites an old local Impero log file with the

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same path and file name.

Impero Server tab

Use the Server tab to specify which Impero events should be logged and the Host ID of

the logging server.

Select Events to view in list

Option

Description

View all Events

Display all available events in the Events to log list.

View Selected

Select event types to display in the Events to log list:

• Connection

• Session

• Action

• Security

• Configuration

Events to log

In the Events to log list, select the events you wish to log.

See Available Impero log event codes and arguments - Guest.

Host ID for Log Server

This section is only enabled if the Log on Impero server check box has been selected

on the Log Setup tab.

Specify the Host ID of the Impero server on which Impero events should be logged.

Click on the Browse button to browse the network for available logging Impero servers.

NOTE: If the Use Impero Security Server option (in Guest Access Security) is selected

on a Host or extended Host, leave the Host ID for Log Server field empty to log in the

database log of the specified security server.

Windows Event Log tab

Use the Windows Event Log tab to specify which Impero events should be logged and

Windows event logs.

Select Events to view in list

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Option

Description

View all Events

Display all available events in the Events to log list.

View Selected

Select event types to display in the Events to log list:

• Connection

• Session

• Action

• Security

• Configuration

Events to log

In the Events to log list, select the events you wish to log.

See Available Impero log event codes and arguments - Guest.

Use Windows event log

This section is enabled only if the Log to Windows event log check box is selected on

the Log Setup tab.

Option

Description

Local

Select this check box to log Impero events in the Windows event log of the

computer.

Remote

Select this check box to log Impero events in the Windows event log of a

remote Windows NT/2000/XP/2003/2008/Vista/7 computer.

Specify the Windows name of the remote computer.

SNMP Traps tab

Use the SNMP Traps tab to specify which Impero events to log in a management in-

formation system.

Select Events to view in list

Option

Description

View all Events

Display all available events in the Events to log list.

View Selected

Select event types to display in the Events to log list:

• Connection

• Session

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• Action

• Security

• Configuration

Events to log

In the Events to log list, select the events you wish to log.

See Available Impero log event codes and arguments - Guest.

If the Log using SNMP Trapsbox is selected on the Log Setup tab, a Simple Network

Management Protocol (SNMP) message is sent when a selected Impero event occurs.

NOTE: Impero SNMP events are defined in the danware.mib file located in the folder

where the Impero module is installed.

5.1.14.1 Available Impero log event codes and arguments - Guest

The Guest can log the following Impero log events:

Connection

Event Name

Event Code

Arguments

Con: Cal l Host

GCONCALL

Host name

Con: Di sconnect Host

GCONHNGUP

Host name

Con: Connect i on l ost

*CONLOST

Host name

Con: User aut hent i cat ed

GCONUSER

( none)

Ses: Remot e cont r ol st ar t ed

GSESRC +

Host name

Session

Event Name

Event Code

Arguments

Ses: Remot e cont r ol st opped

GSESRC -

Host name

Ses: Fi l e t r ansf er st ar t ed

GSESFXFER+

( none)

Ses: Fi l e t r ansf er st opped

GSESFXFER-

( none)

Ses: Chat st ar t ed

GSESCHAT +

( none)

Ses: Chat st opped

GSESCHAT -

( none)

Ses: Audi o st ar t ed

GSESAUDI O+

( none)

Ses: Audi o st opped

GSESAUDI O-

( none)

Ses: Remot e Management st ar -

t ed

GSESRM +

Host name

Ses: Remot e Management

st opped

GSESRM -

Host name

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Action

Event Name

Event Code

Arguments

Act : Hel p ser vi ce st ar t

GACTHLPSV+

( none)

Act : Hel p ser vi ce st op

GACTHLPSV-

( none)

Act : Hel p r equest r ecei ved

GACTHLPRQ+

Host name

Act : Hel p r equest cancel ed

GACTHLPRQ-

Host name

Act : Fi l e r ecei ved

*ACTFI LE +

Fi l e pat h and name

Act : Fi l e Sent

*ACTFI LE -

Fi l e pat h and name

Act : Host Reboot ed

*ACTBOOT

Host name

Act : Sessi on r ecor di ng st ar -

t ed

GACTREC +

Recor di ng f i l e pat h and name

Act : Sessi on r ecor di ng

st opped

GACTREC -

Recor di ng f i l e pat h and name

Act : Wi ndows event l oggi ng

f ai l ed

*ACTWI N !

( none)

Act : SNMP t r appi ng f ai l ed

*ACTSNMP !

( none)

Act : Recei ved Cl i pboar d

*ACTCLPB +

( none)

Act : Sent Cl i pboar d

*ACTCLPB -

( none)

Act : Recei ved Pr i nt Job

*ACTPRI NT+

( none)

Act : Sent Pr i nt Job

*ACTPRI NT-

( none)

Act : Communi cat i on Pr of i l e

St ar t ed

GACTCOMPR+

Communi cat i on pr of i l e name

Act : Communi cat i on Pr of i l e

St opped

GACTCOMPR-

[ Communi cat i on pr of i l e name]

Act : I nvent or y r ecei ved

GACTI NV

Host name

Act : Message sent

GACTMSG

Host name

Security

Event Name

Event Code

Arguments

Sec: Passwor d r ej ect ed

*SECPW !

Host name

Sec: Conf i r m access gr ant ed

*SECCA ( 10 char -

act er s, 4 bl ank

spaces at t he

end)

Host name

Sec: Conf i r m access deni ed

*SECCA !

Host name

Sec: Secur i t y Ser ver l ogon

GSECACSRV+

Logon name

Sec: Secur i t y Ser ver l ogof f

GSECACSRV-

( none)

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Configuration

Event Name

Event Code

Arguments

Cf g: Hel p ser vi ce name

def i ned

GCFGHLPSV+

Hel p ser vi ce name

Cf g: Hel p ser vi ce name de-

l et ed

GCFGHLPSV-

Hel p ser vi ce name

Cf g: Local l oggi ng t ur ned on

*CFGLLOC +

Log f i l e name

Cf g: Local l oggi ng t ur ned

of f

*CFGLLOC -

Log f i l e name

Cf g: Local l oggi ng f i l ename

changed

*CFGLFI LE*

New l og f i l e name

Cf g: Ser ver l oggi ng t ur ned

*CFGLSRV +

Log ser ver name

Cf g: Ser ver l oggi ng t ur ned

of f

*CFGLSRV -

Log ser ver name

Cf g: Wi ndows event l oggi ng

t ur ned on

*CFGLWI N +

I f r emot e: comput er name

Cf g: Wi ndows event l oggi ng

t ur ned of f

*CFGLWI N -

I f r emot e: comput er name

Cf g: Sendi ng SNMP t r aps

t ur ned on

*CFGLSNMP+

( none)

Cf g: Sendi ng SNMP t r aps

t ur ned of f

*CFGLSNMP-

( none)

Cf g: Secur i t y Ser ver pass-

wor d changed

GCFGACPW *

I mper o Guest I D

Cf g: Web updat e check

*CFGWUCHK

Ol d bui l d, new bui l d, [ t i meout

er r or ]

Cf g: Web updat e downl oad

*CFGWUDL

Fi l e name, [ t i meout er r or ]

Cf g: Web updat e i nst al l

*CFGWUI NST

( none)

Cf g: Web updat e success

*CFGWU *

Ol d bui l d, new bui l d

Cf g: Web updat e f ai l ed

*CFGWU !

Ol d bui l d, er r or message

5.1.14.2 Available Impero log event codes and arguments - Host

The Host or extended Host can log the following Impero log events:

Connection

Event Name

Event Code

Arguments

Con: Host st ar t ed

HCON +

( none)

Con: Host st opped

HCON -

( none)

Con: Cal l back

HCONCALLB

Cal l back number

Con: Connect i on l ost

*CONLOST

( none)

Con: Name Ser ver st ar t ed

HCONNNS +

( none)

Con: Name Ser ver st opped

HCONNNS -

( none)

Con: Secur i t y Ser ver st ar t ed

HCONNSS +

( none)

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Con: Secur i t y Ser ver st opped

HCONNSS -

( none)

Con: Gat eway st ar t ed

HCONGW +

( none)

Con: Gat eway st opped

HCONGW -

( none)

Session

Event Name

Event Code

Arguments

Ses: Sessi on st ar t ed

HSES +

Guest name

Ses: Sessi on st opped

HSES -

Guest name

Ses: Remot e cont r ol st ar t ed

HSESRC +

Guest name

Ses: Remot e cont r ol st opped

SESRC -

Guest name

Ses: Fi l e t r ansf er st ar t ed

HSESFXFER+

Guest name

Ses: Fi l e t r ansf er st opped

HSESFXFER-

Guest name

Ses: Chat st ar t ed

HSESCHAT +

Guest name

Ses: Chat st opped

HSESCHAT -

Guest name

Ses: Audi o st ar t ed

HSESAUDI O+

Guest name

Ses: Audi o st opped

HSESAUDI O-

Guest name

Ses: Remot e Management st ar -

t ed

HSESRM +

Guest name

Ses: Remot e Management

st opped

HSESRM -

Guest name

Ses: Mai nt enance passwor d

f or conf i r m access wr ong.

Guest access deni ed

SESACCTR!

Guest name

Ses: Mai nt enance passwor d

f or conf i r m access ok. Guest

al l owed access

SESACCTR

Guest name

Action

Event Name

Event Code

Arguments

Act : Hel p r equest sent

HACTHLPRQ+

Hel p ser vi ce name, pr obl em de-

scr i pt i on

Act : Hel p r equest cancel ed

HACTHLPRQ-

( none)

Act : Fi l e r ecei ved

*ACTFI LE +

Fi l e pat h and name

Act : Fi l e sent

*ACTFI LE -

Fi l e pat h and name

Act : Host r eboot

*ACTBOOT

( none)

Act : Run Pr ogr am

HACTRUN

Pr ogr am name

Act : Execut e Command

HACTEXE

Command name

Act : Wi ndows event l oggi ng

f ai l ed

*ACTWI N !

( none)

Act : SNMP t r appi ng f ai l ed

*ACTSNMP !

( none)

Act : Recei ved cl i pboar d

*ACTCLPB +

( none)

Act : Sent cl i pboar d

*ACTCLPB -

( none)

Act : Recei ved pr i nt j ob

*ACTPRI NT +

( none)

Act : Sent pr i nt j ob

*ACTPRI NT -

( none)

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Act : Keyboar d and mouse as-

si gned

HACTKBDMS+

Guest name

Act : Keyboar d and mouse r e-

voked

HACTKBDMS-

Guest name

Act : Keyboar d l ocked

HACTKBD -

( none)

Act : Keyboar d unl ocked

HACTKBD +

( none)

Act : Scr een bl anked

HACTSCR -

( none)

Act : Scr een unbl anked

HACTSCR +

( none)

Act : Host user l ogged of f

HACTLOFF

( none)

Act : Gat eway l ogon

HACTGW +

Connect i ng modul e name

Act : I nvent or y sent

HACTI NV

Guest name

Act : Message r ecei ved

HACTMSG

Guest name

Security

Event Name

Event Code

Arguments

Sec: I ndi vi dual secur i t y en-

abl ed or changed

HSECI NDI V+

Guest access met hod

Sec: I ndi vi dual secur i t y

di sabl ed

HSECI NDI V-

Guest access met hod

Sec: Secur i t y r ol e added

HSECROLE +

Secur i t y r ol e name

Sec: Secur i t y r ol e del et ed

HSECROLE -

Secur i t y r ol e name

Sec: Secur i t y r ol e changed

HSECROLE *

Secur i t y r ol e name

Sec: Guest added t o r ol e

HSECGUEST+

Guest name

Sec: Guest del et ed f r om r ol e

HSECGUEST-

Guest name

Sec: Guest changed i n r ol e

HSECGUEST*

Guest name

Sec: Passwor d enabl ed

HSECPW +

I f i ndi vi dual : Guest name

Sec: Passwor d di sabl ed

HSECPW -

I f i ndi vi dual : Guest name

Sec: Passwor d changed

HSECPW *

I f i ndi vi dual : Guest name

Sec: Cal l back enabl ed ( de-

f aul t onl y)

HSECCALLB+

( none)

Sec: Cal l back di sabl ed ( de-

f aul t onl y)

HSECCALLB-

( none)

Sec: Cal l back changed ( de-

f aul t onl y)

HSECCALLB*

( none)

Sec: Conf i r m access enabl ed

HSECCA +

I f i ndi vi dual : secur i t y r ol e name

Sec: Conf i r m access di sabl ed

HSECCA -

I f i ndi vi dual : secur i t y r ol e name

Sec: Passwor d r ej ect ed

*SECPW !

Guest name

Sec: Conf i r m access gr ant ed

*SECCA ( 10

char act er s, 4

bl ank spaces at

t he end)

( none)

Sec: Conf i r m access deni ed

*SECCA !

( none)

Sec: I l l egal passwor d l i mi t

r eached

HSECPWLI M!

( none)

Sec: Ti meout l i mi t exceeded

HSECTMOUT

AC ( i nact i vi t y) , AU ( aut hent i ca-

t i on) or CA ( conf i r m access)

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Configuration

Event Name

Event Code

Arguments

Cf g: Local l oggi ng st ar t ed

*CFGLLOC +

Log f i l e name

Cf g: Local l oggi ng st opped

*CFGLLOC -

Log f i l e name

Cf g: Local l oggi ng f i l ename

changed

*CFGLFI LE*

New l og f i l e name

Cf g: Ser ver l oggi ng st ar t ed

*CFGLSRV +

Log ser ver name

Cf g: Ser ver l oggi ng st opped

*CFGLSRV -

Log ser ver name

Cf g: Wi ndows event l oggi ng

st ar t ed

CFGLWI N +

I f r emot e: comput er name

Cf g: Wi ndows event l oggi ng

st opped

*CFGLWI N -

I f r emot e: comput er name

Cf g: Sendi ng SNMP t r aps

st ar t ed

*CFGLSNMP+

( none)

Cf g: Sendi ng SNMP t r aps

st opped

*CFGLSNMP-

( none)

Cf g: Opt i on change: St ar t at

l oad

HCFGOWAI T*

ON/ OFF

Cf g: Opt i on change: Load

wi t h OS

HCFGOLOAD*

ON/ OFF

Cf g: Opt i on change: Mi ni mi ze

at st ar t up

HCFGOMI ST*

ON/ OFF

Cf g: Opt i on change: St eal t h

mode

HCFGOSTLT*

ON/ OFF

Cf g: Opt i on change: Mi ni mi ze

on connect i on

HCFGOMI CO*

ON/ OFF

Cf g: Opt i on change: On t op

HCFGOTOP *

ON/ OFF

Cf g: Opt i on change: Show

f i l e t r ansf er

HCFGOSFX *

ON/ OFF

Cf g: Opt i on change: Send

keep al i ve

HCFGOALI V*

ON/ OFF

Cf g: Opt i on sel ect ed: Boot

af t er di sconnect

HCFGOBOOT+

( none)

Cf g: Opt i on sel ect ed: Logof f

af t er di sconnect

HCFGOLOGO+

( none)

Cf g: Opt i on sel ect ed: Lock

af t er di sconnect

HCFGOLOCK+

( none)

Cf g: Opt i on sel ect ed: Not h-

i ng af t er di sconnect

HCFGONOTH+

( none)

Cf g: Opt i on change: Nami ng

met hod

HCFGONAME*

( none)

Cf g: Opt i on change: Publ i c

Host name

HCFGOPUBN*

ON/ OFF

Cf g: Opt i on change: Enabl e

user name

HCFGOUSRN*

ON/ OFF

Cf g: Opt i on change: Connec-

HCFGONOTI *

( none)

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t i on not i f i cat i on

Cf g: Opt i on change: Hel p

Request descr i pt i on

HCFGOHRD *

( none)

Cf g: Opt i on change: Hel p

Request pr ovi der

HCFGOHRP *

( none)

Cf g: Opt i on change: Hel p

Request communi cat i on

HCFGOHRC *

( none)

Cf g: Opt i on change: Hel p

Request phone/ I P

HCFGOHRPI *

( none)

Cf g: Opt i on change: Hel p

Request show i con

HCFGOHRSI *

ON/ OFF

Cf g: Opt i on change: Audi o

f ul l dupl ex

HCFGOAUFD*

ON/ OFF

Cf g: Opt i on change: Audi o

si l ence l evel

HCFGOAUSL*

( none)

Cf g: Opt i on change: Audi o

l i ne hol d

HCFGOAULH*

( none)

Cf g: Opt i on change: Name

space I D

HCFGONSI D*

( none)

Cf g: Mai nt enance r equi r y

changed f or Guest

HCFGMRQG*

( none)

Cf g: Mai nt enance r equi r y

changed f or Gat eway

HCFGMRQGW*

( none)

Cf g: Mai nt enance r equi r y

changed f or ot her

HCFGMRQO *

( none)

Cf g: Mai nt enance r equi r y

changed f or exi t / st op

HCFGMRQEX*

( none)

Cf g: Pr ot ect f i l es changed

HCFGPROTS*

( none)

Cf g: Mai nt enance passwor d

changed

HCFGMTPW *

( none)

Cf g: Guest access al l ow t o

changed ( def aul t onl y)

HCFGGALLW*

( none)

Cf g: MAC/ I P addr ess l i st

changed

HCFGMACI P*

( none)

Cf g: Fi l e t r ansf er di sabl e

changed

HCFGFX *

( none)

Cf g: Secur i t y Ser ver gr oup

I D changed

HCFGSSG *

( none)

Cf g: Web updat e check

*CFGWUCHK

Ol d bui l d, new bui l d, [ t i meout

er r or ]

Cf g: Web updat e downl oad

*CFGWUDL

Fi l e name, [ t i meout er r or ]

Cf g: Web updat e i nst al l

*CFGWUI NST

( none)

Cf g: Web updat e success

*CFGWU *

Ol d bui l d, new bui l d

Cf g: Web updat e f ai l ed

*CFGWU !

Ol d bui l d, er r or message

Cf g: Mai nt enance passwor d

f or conf i r m access enabl ed

HCFGACCTR+

( none)

Cf g: Mai nt enance passwor d

f or conf i r m access di sabl ed

HCFGACCTR-

( none)

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Gateway can log these Impero log special Gateway events:

Event Name

Event Code

Arguments

GW: Gat eway access al l owed

HGW ACCES+

( none)

GW: Gat eway cal l back

HGW CALLB

Cal l back number

GW: Gat eway cal l back changed

( def aul t onl y)

HGW CALLB*

( none)

GW: Gat eway cal l back di s-

abl ed ( def aul t onl y)

HGW CALLB-

( none)

GW: Gat eway cal l back enabl ed

( def aul t onl y)

HGW CALLB+

( none)

GW: Gat eway gr oup def i ned

HGW GROUP+

Secur i t y r ol e name

GW: Gat eway gr oup del et ed

HGW GROUP-

Secur i t y r ol e name

GW: Gat eway Guest added

HGW GUEST+

Guest name

GW: Gat eway Guest changed

HGW GUEST*

Guest name

GW: Gat eway Guest del et ed

HGW GUEST-

Guest name

GW: Gat eway i ndi vi dual se-

cur i t y di sabl ed

HGW I NSEC-

( none)

GW: Gat eway i ndi vi dual se-

cur i t y enabl ed ( or changed)

HGW I NSEC+

( none)

GW: Gat eway NSS GI D changed

HGW SSGI D*

( none)

GW: Gat eway passwor d changed

( def aul t onl y)

HGW PW *

( none)

GW: Gat eway passwor d di s-

abl ed ( def aul t onl y)

HGW PW -

( none)

GW: Gat eway passwor d enabl ed

( def aul t onl y)

HGW PW +

( none)

GW: Gat eway passwor d r ej ec-

t ed

*SECGWPW !

Connect i ng modul e name

5.1.15 Impero File Manager Options

Use the Options dialog box to set up how file transfer should work.

You can set up synchronization options, general transfer options, options for display of

confirmation dialog boxes in relation to deleting/overwriting files during file transfer, File

Manager layout options, and options for logging during file transfer.

Transfer tab

Synchronize

Option

Description

Transfer only if file ex-

Select this check box to synchronize files only if they exist in the

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ists

unselected pane.

Transfer only one way

Select this check box to synchronize files only from the selected

pane to the unselected pane.

General Transfer

Option

Description

Include subfolders

Select this check box to transfer also the contents of subfolders

of selected folders.

Use delta file transfer

Select this check box to compare source files with corresponding

destination files and transfer only differences between source

and destination files.

This saves transmission bandwidth.

Enable crash recovery

Select this check box to transfer files so that they can be re-

covered after a computer or network crash during file transfer.

Close dialog when fin-

ished

Select this check box to close the Transfer Status window

when a file transfer is finished.

End session when fin-

ished

Select this check box to end the file transfer session when a file

transfer is finished.

Confirmation tab

Confirm when...

Option

Description

Delete non-empty

folders

Select this check box to display a confirmation dialog box if you

are about to delete a folder containing folders or files.

The confirmation dialog box allows you the following choices with

regard to the deletion:

• Skip: Click on this button to skip deleting the specified folder.

• Delete: Click on this button to delete the specified folder.

• Advanced: Click on this button to change your delete confirm-

ation selections for this file transfer only.

• Cancel: Click on this button to cancel the file transfer at this

point. You cannot undo executed file transfer actions.

Overwriting/deleting

Select this check box to display a confirmation dialog box if you

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files

are about to overwrite or delete files.

The confirmation dialog box allows you the following choices with

regard to the overwriting/deletion:

• Skip: Click on this button to skip overwriting the specified file.

• Overwrite: Click on this button to overwrite the specified file.

• Advanced: Click on this button to change your overwriting con-

firmation selections for this file transfer only.

Overwriting/deleting

read-only files

Select this check box to display a confirmation dialog box if you

are about to overwrite/delete read-only files.

Overwriting/deleting

hidden files

Select this check box to display a confirmation dialog box if you

are about to overwrite/delete hidden files.

Overwriting/deleting

system files

Select this check box to display a confirmation dialog box if you

are about to overwrite/delete system files.

Drag and drop (copying

files with the mouse)

Select this check box to display a confirmation dialog box before

executing a drag and drop file transfer.

Layout tab

Screen

Option

Description

Show toolbar

Select this check box to display the toolbar of the File Manager

window.

Show status bar

Select this check box to display a status bar at the bottom of the

two panes in the File Manager window.

Save session path at

exit

Select this check box to display the same pane contents when

starting a file transfer session with the same Host the next time.

Uncheck it to always display the system drive contents when

starting a file transfer session.

Keyboard

Option

Description

Use system hotkey

layout

Select this option to use the operating system hotkey layout, see

the table below.

Use Impero hotkey

Select this option to use the Impero hotkey layout, see the table

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layout

below.

Function

Windows hotkey

Impero hotkey

Copy Fi l es

Move Fi l es

New Fol der

Del et e

DELETE

Rename

Cl ose

ALT+F4

F10

Pr oper t i es

ALT+ENTER

SHI FT+F1

Sel ect Al l

CTRL+A

Sel ect by

Desel ect by

I nver t sel ect i on

Ar r ange I cons By

Name

CTRL+F3

Ar r ange I cons By

Type

CTRL+F4

Ar r ange I cons By

Si ze

CTRL+F6

Ar r ange I cons By

Dat e

CTRL+F5

Ref r esh

CTRL+R

Sel ect t he l ef t r e-

cor d panel

ALT+F1

Sel ect t he r i ght r e-

cor d panel

ALT+F2

Hel p

Icons

Option

Description

Local associated and Host

'exe' icons

Display file icons in the File Manager window panes accord-

ing to Guest file associations, but display Host exe file icons

according to Host file associations.

Local associated icons

Display file icons in the File Manager window panes accord-

ing to Guest file associations.

This saves transmission bandwidth.

Default icons

Display the same default icon for all files in the File Manager

window panes.

This saves transmission bandwidth and processor capacity.

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Logging tab

Option

Description

Generate log file

Select this check box to generate a file transfer log file when

ending a file transfer session.

Append if log file exists

Select this check box to append new log entries to an existing

log file.

If you do not select it, any existing log file is overwritten.

Filename

This field specifies the log file (path and) name. The default

name is NFM.LOG. The file is located in the Impero configura-

tion files folder, typically C:\Users\<User name>\AppData

\Roaming\Danware Data\C\Program Files (x86)

\Netop\Netop Remote Control\Guest.

Click on the Browse button to specify another log file path and

name.

See also

Transfer files

5.1.16 Modem

Use the Modem dialog box to manage the modem database.

NOTE: The modem database is stored in the Impero configuration file modems.ndb,

which is typically located in the directory:

C:\Users\<User name>\AppData\Roaming\Danware Data\C\Program Files

(x86)\Netop\Netop Remote Control\<Module name> for the Guest.

C:\ProgramData\Danware Data\C\Program Files (x86)\Netop\Netop Re-

mote Control\<Module name> for Host-based modules.

In the Modem List the first _Modem Database YYYYDDD record specifies the modem

database update year and day number. You can download and install the newest available

update from the Impero Knowledge Base, see the Download Updates subsection.

NOTE: Downloading and installing modems.ndb overwrites your current modems.ndb.

Other records represent modem configurations created by Impero Support or added by

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a user.

You can create, edit and delete modem configurations using the buttons at the bottom of

the dialog box.

To base a new modem configuration on an available modem configuration, select the mo-

dem configuration in the pane before clicking on the New button.

See also

Modem Configuration

5.1.17 Modem Configuration

Use the Modem Configuration dialog box to create or edit a modem configuration in

the modem database.

With some modem configurations, some or all fields are disabled to protect the original

modem configuration. If you select a modem configuration in the Modem dialog box and

click on New, the properties of the selected modem configuration are displayed in the

Modem Configuration dialog box with all fields enabled.

The Name field contains the modem configuration name, which must be unique within

the modem database. You can edit the field contents.

Modem command strings

These fields specify the modem AT command strings. Consult with your modem manual

or the modem manufacturer website to find the AT command strings required by your

modem.

Max data rate

In the Max data rate drop-down list, select a data rate applicable to your modem and the

modem you want to connect to.

Settings

Option

Description

RTS/CTS Flow control

Select this check box to use Return To Send/Clear To Send flow

control.

Ignore carrier signal

Normally, no carrier signal indicates an error. However, in some

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situations there may not be any carrier signal, without this being

an error.

Select this check box to not wait for a carrier signal.

See also

Modem

5.1.18 Novell Network Numbers

Unless a network list is created, the IPX communication reaches only the Impero modules

on the local network. You can extend the communication to remote networks.

In the Novell Network Numbers dialog box you can add, edit, and delete network num-

bers using the buttons on the right side of the network list.

The pane displays the 8-digit hexadecimal network numbers of the selected remote net-

works.

See also

Communication Profile Edit

5.1.19 Program Options

Layout tab

Use the Layout tab to specify layout options for the Guest window.

Enable

Option

Description

Tool bar

Clear the selection of this check box to remove the tool-

bar.

Status line

Clear the selection of this check box to remove the status

bar.

Menu hints

Clear the selection of this check box to disable the display

of menu command and toolbar button hints in the status

bar.

Add Guest icon to tray

Clear the selection of this check box to display no Guest

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icon in the notification area in the lower right screen

corner when the Guest is loaded.

Hide Guest from taskbar when

minimized

This option is only available if the Add Guest icon to

tray check box is selected.

Clear the selection of this check box to display the minim-

ized Guest as an icon in the taskbar at the bottom of the

screen. If selected, the minimized Guest is displayed only

as a Guest icon in the notification area in the lower right

corner of the screen.

Save Guest minimize state on

exit

Select this check box to load the Guest minimized if min-

imized when the Guest last unloaded.

Stealth mode (hide Guest

when started)

Select this check box to load the Guest hidden to the

computer user.

To uncover the Guest when loaded in stealth mode, ex-

ecute showgst.exe, which is located in the directory in

which the Guest was installed.

Use the Menu and Toolbar Theme list to select color theme for the menu and toolbar.

Tab layout

Use the Tab layout option to enable/disable tab panel tabs and rearrange the order of

the tabs.

The pane contains a list of available tab panel tab names.

Remove the selection of a check box to remove the tab in question from the tab panel.

The order of the tab names in the pane from top to bottom controls the order of the tab

panel from left to right. Select a tab name and click on one of the Up/Down buttons to

move it.

NOTE: For the changes to take effect, make sure to restart the Guest.

General tab

Use the General tab to specify general connect options.

Option

Description

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Host session

default mode

Select a session to start when connecting to a Host. Remote control is

the default session.

Inactivity

In the Inactivity timeout field, specify a number of minutes after which to

disconnect if there has been no Guest user keyboard or mouse activity

within the specified number of minutes (default: 0, range 0-999).

Keep Alive

Select the Send keep alive message check box to send a data packet

at intervals while connected to alert the Guest if the connection is lost.

NOTE: To maintain an ISDN (CAPI) connection during short periods of in-

activity, select the Short-hold mode check box in the Edit dialog box for

the ISDN (CAPI) communication profile.

Confirm when

Select the Exiting Guest while connected check box to display a warn-

ing if you attempt to unload the Guest while being connected to a Host.

You are prompted to confirm if you want to unload the Guest anyway.

Connection

Option

Description

Connection

attempts

Specify a number of connection attempts in the range 1-999

that the Guest should automatically make to connect to a

Host.

Auto recon-

nect

In the list, select the reconnect option that should apply if a

connection is lost:

• Never: Never reconnect.

• Abnormal disconnect only: Reconnect only if the con-

nection is lost by an abnormal event.

• Host disconnect only: Reconnect only if the Host dis-

connected.

• Always: Always reconnect.

Impero Portal

settings

Certificate...

You can modify the following options:

Connection allowed when using an invalid certificate

Display invalid certificate warning (enabled by default)

Proxy...

By default, no proxy is used when initializing the Portal com-

munication profile. This setting can be changed, to either at-

tempt to detect and use the current proxy settings of the sys-

tem.

Available options:

no proxy

use system proxy settings (enabled by default); when en-

abled, it automatically detects the proxy configuration of the

system from the Internet Options

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use custom proxy settings

NOTE: It is necessary that you specify at least the address

(IP/DNS name) and port.

Cache tab

Use the Cache tab to specify disk cache options for the remote control screen image.

When the Guest remote controls a Host in command mode, the Guest stores the Host

screen image in disk cache memory to transfer only image changes. This speeds up Host

screen image update and saves transmission bandwidth.

Host screen command transfer disk cache

Option

Description

Use separate cache file for

each Host

Select this option to reserve a disk cache section for each

connected and disconnected Host.

If you connect to many different Hosts, a large total disk

cache size is required to achieve high update and recon-

nect speed.

Use shared cache file for all

Hosts

Select this option to share the available disk cache among

connected and disconnected Hosts.

Total disk cache size demand is typically lower.

Don’t save cache between

sessions

Select this option to share the available disk cache only

among connected Hosts.

Total disk cache demand is lowest, but reconnects are

slower.

Limit total disk cache size to

In this field, specify a disk cache size in the range 200 -

64000 (default: 10000).

The number should typically be larger than default if you

regularly run command mode remote control sessions with

many different Hosts.

Logon tab

Use the Logon tab to specify Guest logon and name options.

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Guest ID

The contents of the Guest ID field specify the name by which the Guest identifies itself

when communicating (default: computer name).

You can edit the field content.

If the field is empty, the Guest identifies itself by its computer address, typically IP ad-

dress or network card MAC address.

NOTE: If the Guest runs on a network computer, we recommend naming it by its com-

puter name. If the Guest runs on a terminal server client, we recommend naming it by its

user logon name. See the Administrator’s Guide, Advanced Tools, Impero Naming in a

TSE.

Authentication

Select the Cache logon passwords check box to store the most recently used logon

credentials in cache memory and apply them when connecting.

Cached logon credentials are lost when the Guest is unloaded.

Access Server 6.x/5.x

Option

Description

Use Access Server on Guest side

Select this check box to enable Guest side authen-

tication with Hosts that are Guest side authentica-

tion enabled on an older version of Access Server.

NOTE: Security Server (version 7+ only) does not

support Guest side authentication.

Ignore if access to Host cannot be

authenticated

Select this check box to ignore Guest side authen-

tication with Hosts that are not Guest side authen-

tication enabled on a Access Server.

Host Name tab

Use the Host Name tab to specify Host name.

Default Host name qualifier

Impero interprets a name specified in the Quick Connect tab, in the Host section

Name field as a certain type of name according to this default Host name qualifier or a pre-

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fixed Host name qualifier (shown in parentheses below).

Option

Description

Host ID (H::)

Interprets a Host name without a prefix as a Host ID.

User name (U::)

Interprets a Host name without a prefix as a user name.

DNS name (DNS::)

Interprets a Host name without a prefix as a Domain Name Server

name.

LDAP name (LDAP::)

Interprets a Host name without a prefix as a directory services user

attribute value. See Directory Services tab.

Duplicate names

If connecting by a networking communication device, multiple Hosts may respond by the

same name, for instance if the same user is logged on to multiple computers. By default,

the Guest connects to the first responding Host.

Select the Check for duplicate names before connecting check box to wait a few

seconds for Host responses and display a Multiple Host Names found window if mul-

tiple Hosts respond. The window prompts you to select a Host.

See also

Communication Profile Edit

Administrator's Guide, Impero Name Management.

Directory Services tab

Use the Directory Services tab to specify directory services to enable the Guest to

connect to and browse for Hosts using the LDAP:: Host name qualifier.

General

Option

Description

Directory Server

Specify the directory server IP address or DNS name.

Port

Specify the port through which to connect to the directory server (de-

fault: 389, the Lightweight Directory Access Protocol (LDAP) port).

Select the Use secure connection check box to connect to the dir-

ectory server by a secure connection. The LDAP secure connection

port number is 636.

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Base DN

Specify the directory services distinguished name from which a search

should start.

Credentials tab

Specify the credentials by which the Guest should log on to the directory server. The

credentials determine the user rights by which directory services information is available.

Option

Description

Anonymous bind

Select this check box to search the directory service with anonymous

user rights.

Clear the selection to enable the fields below.

User DN

Specify a directory service user distinguished name to search the dir-

ectory service with the rights of this user.

Make sure to specify the corresponding password.

Settings tab

Specify the settings for searching directory services for user attribute values to return cor-

responding name and address attribute values.

For guidance on filling in the User search filter and User attribute fields, click on the

Default button to display the Display Directory Service dialog box. Select a directory

service name in the list of available directory services and click on OK.

Selecting a directory service, for example Active Directory, populates the User search fil-

ter and User attribute fields with default values for the selected directory service. You can

edit the values if you have customized your directory service and require different values.

Attributes

Option

Description

Name attribute

Specify or edit the name attribute.

Address attribute

Specify or edit the address attribute designation.

Search name pre-

fix

Specify or edit any prefix (e.g. cn=) that should be added before

search values.

Remote Control tab

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Use the Remote Control tab to specify general remote control session options.

NOTE: You can specify individual remote control session options for each Host connec-

tion in the Connection Properties dialog box, which you can access either by clicking

the Connection Properties dialog box on the Quick Connect tab, or in a running re-

mote control session, by clicking on the Connection Properties button from the tool-

bar.

Enable

Option

Description

Toolbar

Select this check box to display the Remote Control window toolbar.

Toolbox in full

screen

Select this check box to display the Remote Control full screen dis-

play toolbox.

Full screen tool-

box roll-up

Select this check box to reduce the Remote Control full screen dis-

play toolbox to the corresponding title bar when not in use.

Status line

Select this check box to display the Remote Control window status

bar.

Hot keys assignment

You can assign hotkeys (keystroke combinations) to specified actions. By default, CTRL

+Z is assigned to Zoom in and out (switch between Remote Control window and full

screen). Assign desired hotkeys by selecting check boxes and specifying a character in

the last field.

Remote control window

Option

Description

Host window auto scroll

Select this check box to enable automatic Host screen image

scroll when the mouse pointer approaches Remote Control

window borders.

Show full screen as top-

most window

Select this check box to display the Remote Control full screen

display in front of any other window.

Show full screen on all

monitors

Select this check box to display the Remote Control full screen

display on all available monitors.

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Auto take control

Select this check box to enable acquiring multi Guest session

keyboard and mouse control by a keystroke or mouse click.

Switch to window mode

password

Specify a password that should be requested to switch from full

screen to window.

The field displays password characters as dots or asterisks.

Disconnect password

Specify a password that should be requested to disconnect.

The field displays the password characters as dots or asterisks.

Clipboard tab

Use the Clipboard tab to specify remote control clipboard transfer options.

Automatic clipboard transfer

Option

Description

Automatically transfer

clipboards below

Select this check box to enable contents placed on the Guest

computer or Host computer clipboard during a remote control

session to automatically become the clipboard contents of both

computers if smaller than the number of kilobytes specified in

the field.

Show progress dialog

during transfer

Select this check box to display a small window with a progress

bar while clipboard contents are being transferred from one

computer to the other.

Monitor tab

Use the Monitor tab to specify monitor options.

Option

Description

Monitor interval

Specify a number of seconds in the range 1-999 after which to

switch to the next Host after monitoring a Host (default: 15).

Start Monitor in full

screen

Select this check box to initially display monitored Host screen im-

ages in full screen mode.

If unchecked, Host screen images are initially shown in window

mode.

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Audio-Video Chat tab

Use the Audio-Video Chat tab to specify audio and video chat options.

Audio-video chat settings

Option

Description

Start audio chat when

conference is started

Select this check box to enable sound transfer at session start.

Start video when confer-

ence is started

Select this check box to enable image transfer at session start.

Audio Chat

Select the Enable full-duplex audio check box to enable sound transfer in both direc-

tions at the same time.

NOTE: Some computer sound systems do not support full-duplex audio.

Microphone sensitivity

Option

Description

Silence level

Drag the slider bar to specify the microphone sound input level below

which no sound data should be transferred.

Line hold

Drag the slider bar to specify the time period in which sound data should

continue to be transferred after the microphone sound input level has

dropped below the silence level.

TIP: Try out different Silence level and Line hold settings to optimize

sound transfer.

Check sound

system

Click on this button to check the computer sound system. A result mes-

sage is displayed.

Advanced

Click on this button to display the Advanced audio settings dialog box.

See Advanced audio settings.

Video

Option

Description

Capture size

Select a video capture frame size on the list. The size is displayed in pixels

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(default: 160 x 120).

Advanced

Click on this button to display the Advanced Video dialog box. See Ad-

vanced Video.

Remote Printing tab

Use the Remote Printing tab to specify remote Impero printers and incoming print job

redirection.

Remote Impero printers

You can add an Impero printer on the Guest computer to enable sending a Guest com-

puter print job to a Host computer printing device (remote printer).

Click on the Add printer button and following the instructions in the displayed Add

printer guidelines window. Click on the Ready button to start adding a Impero printer.

The Remote Impero printers pane displays the names of Impero printers in the Win-

dows Printers folder on the Guest computer.

NOTE: You can also add an Impero printer on a Host computer to enable sending a

Host computer print job to a Guest computer printing device. You can remove a Impero

printer by selecting the printer in the pane and clicking on the Remove printer button.

If you are connected to multiple Hosts while sending a print job to a Impero printer, a dia-

log box prompting you to select the Host to which you want to send the print job is dis-

played.

NOTE: Special instructions for remote printing from DOS applications are available in the

Impero Knowledge Base.

Redirect print to

You can redirect a print job sent from the Host computer to the Guest computer to any

printer specified on the Guest computer.

Option

Description

Default printer

Select this option to redirect the print job to the default

Guest computer printer.

Prompt with a list of avail-

able printers

Select this option and click on Browse to display the Select

Print Redirection Printer dialog box. From the Select

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Print Redirection Printer dialog box, you can select a

printer from a list of available printers.

See also

Send a print job to a remote printer

Recording tab

Use the Recording tab to specify remote control session recording options.

Options

Option

Description

Use compatible

mode

Remote control session recording was improved in Impero Connect

version 8. Older Guest versions cannot play back version 8+ record-

ings.

Select this check box to make older version compatible recordings.

Enforce recording

Select this check box to record all remote control sessions even if the

Record remote control session check box is not selected (Connec-

tion Properties > Record tab).

Disconnect if re-

cording fails

Select this check box to disconnect if recording a remote control ses-

sion fails.

Recording

A Recordings tab record and recording file name will identify the remote control session

Guest. Select one of these identity options:

Option

Description

Guest ID

Identify by the Guest ID. See Logon tab for further information.

Guest user

Identify by the Guest computer Windows or network logon user

name.

See also

Record sessions

Sounds tab

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Use the Sounds tab to specify sounds played upon selected events.

Select an event check box to play a sound upon the event. Clear the selection to sup-

press playing a sound upon the event.

Select an event and click on Select Sound to open a sound file with the extension

*.wav to replace the current sound. The event is marked with an asterisk (*). Select an

event marked (*) and click on Default Sound to reassign the default sound to the event

and remove the (*) mark.

If you want to listen to the sound while editing the sound settings, select an event and

click on Play to play the sound assigned to the event.

Help Request tab

Use the Help Request tab to set up use of help request.

Select the Enable help request check box to enable the Guest to receive help re-

quests.

Click on the Advanced button to display the Advanced Help Service dialog box allow-

ing you to specify actions that are to be executed when a help request arrives. See Ad-

vanced Help Service.

Help Service tab

The Guest can receive Host help requests only if the Enable help request and Enable

help services check boxes are selected, at least one Help service name is specified and

communication profiles are enabled at Guest loading.

The Host uses the term help provider for a help service name.

Option

Description

Enable help services

Select this check box to enable the help services specified below.

Help service 1-3

In these fields, specify the names of the help services that this

Guest is to offer.

Service Ticket tab

The extended Guest also has a Service Tickets tab that enables it to service help re-

quests by service ticket numbers. Service tickets are used for both Connect and OnDe-

mand (1.74 and earlier versions).

Option

Description

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Enable service tickets

Select this check box to enable the use of service tickets to

service help requests through a service ticket number.

Service ticket format

Enter a service ticket format using any character plus the con-

trol characters #, @, and * (# produces a number (0-9), @ pro-

duces a letter (A-Z) and * produces a number or a letter (0-9,

A-Z)), for example @##-****.

The service ticket generated from this can only be used once,

after which a new ticket is generated.

Number of auto generated

service tickets

Enter the number (0-3, 0 = manually) of service tickets to be

auto-generated.

WebConnect tab

The extended Guest also has a WebConnect tab that enables it to service help re-

quests by WebConnect tickets. WebConnect tickets are used for OnDemand 2.0 and

later versions.

Option

Description

Enable WebConnect tick-

ets

Select this check box to enable use of WebConnect tickets.

WebConnect ticket

Enter anything that you want to use as a WebConnect ticket

for identification purposes during a OnDemand remote con-

trol session using WebConnect, for example an email ad-

dress, a name, or a keyword, for example Security Server.

WebConnect profile

Select a WebConnect profile in the list. The WebConnect

profile contains the credentials and the Connection Man-

ager URL to be used for the WebConnect connection. The

profile itself should be defined in the Setup Wizard before

you can select it here.

You can also set up the profile in Communication Profiles.

One or more WebConnect profiles can be defined in Com-

munication Profiles. See Communication Profile Edit for

more information.

Update interval

Enter an interval in seconds to specify how often the Guest

should communicate with WebConnect and check for new

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tickets.

See also

Set up Help Request on Guest and Host

Run tab

Use the Run tab to specify programs to include in the Run Program drop-down menu on

the Guest window and Remote Control window toolbars.

The pane displays specified programs as records in a table with a description and the pro-

gram file path and name.

NOTE: Table contents are stored in the runprog.ndb Impero configuration file: C:\Users

\<User name>\AppData\Roaming\Danware Data\C\Program Files (x86)\Netop

\Netop Remote Control\Guest.

Click on the Add button to add a program to the pane. The Run dialog box in which you

can specify a program to run is displayed. See Run.

To see the properties of a record in the pane, select the record and click on the Proper-

ties button. The Run dialog box is displayed, and you can edit the properties specified.

To delete a record again, select it in the pane and click on the Delete button.

See also

Run a program on one or multiple Hosts

Encryption tab

Use the Encryption tab to enable encryption types.

The communication between Impero modules is protected by encrypting transmitted

data.

A range of encryption types is available on Connect modules.

Communicating Impero modules automatically negotiate to encrypt communication by an

encryption type that is enabled on both modules. See Connection Properties (Compres-

sion/Encryption tab). Impero modules on which no common encryption type is enabled

cannot communicate.

Select the check boxes next to the various encryption types to enable them.

To see encryption details about the individual encryption types, select an encryption type

and click on the Show Details button.

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Inventory tab

Use the Inventory tab to specify what inventories should contain and how the contents

should be displayed in the Guest window Inventory tab.

Summary view

The pane contains a list of available inventory details. Select the check boxes to specify

the inventory details of the Guest window Inventory tab summary, which is displayed in

the details pane on the right when a folder is selected in the contents pane on the left.

The pane top-to-bottom order of selected inventory details determines the left-to-right

order of details pane columns.

Use the Up/Down, Select All, Deselect All buttons to arrange the contents of the

pane.

Click on the Advanced button to specify inventory processing and custom inventory

items. The Advanced inventory option dialog box is displayed. See Advanced inventory

option.

See also

Generate a Host inventory

Smart Card tab

Use the Smart Card tab to specify the Smart Card reader whose reading applies to the

Smart Card authentication.

Smart Card Reader

Option

Description

Select Smart Card

reader

In the drop-down list, select the Smart Card reader that you

want to use.

The list contains Default and the names of connected Smart

Card readers found by Windows.

Support Remote Smart

Card Logon

Select this check box to enable remote Smart Card logon.

This means that using a local Smart Card reader you can log dir-

ectly into remote enterprise and application systems using a

Smart Card for authentication and authorization.

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Intel vPro tab

Use the Intel vPro tab to specify the address of the SCS Web Service.

Select the Connect to SCS check box and enter the SCS Web Service URL in the field

below.

The address is then saved in the system, so that every time you select the Retrieve In-

tel vPro Enabled Computers from SCS command on the context menu for the Intel

vPro tab pane on the Quick Connect tab, you aren't prompted to enter the address.

See also

Use Intel vPro from Impero Remote Control

Skins tab

If you run a remote control session, skins enable you to see the Host device and execute

commands on the Host device by clicking the buttons on the applied skin. A device may

have more than one skin definition depending on its state, for example slide out key-

board, portrait and landscape orientation etc. Every time the device changes state, the

Host sends updated skin information to the Guest.

If the Guest does not have the skin that is needed for a remote control session with a

particular Host, it attempts to collect a suitable skin from the Skin Repository Server. If

the necessary skin is not available, the Guest uses a default skin.

On the Skins tab, the address and port number of the Skin Repository Server are dis-

played.

Click on the View Models button if you want to see the available skin models.

Web Update tab

Use the Web Update tab to specify web update options to automatically update the

Guest installation.

Option

Description

Update server

Specify the web address of the server from which to download

Guest update files (default: update.netop.com, the Impero manu-

facturer web update server).

NOTE: To update many Impero installations in an organization, we

recommend publishing new updates to an internal web update

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server (select Publish New Updates on the Tools menu).

HTTP Proxy

Specifying a HTTP proxy is typically not required.

Before specifying a HTTP proxy, click on Update now to test the

web update connection. If you receive a message indicating con-

nection to the update server, specify no HTTP proxy.

If Update now yields no connection, click on the Detect button to

make Impero attempt to detect the HTTP proxy server and display

its name and port number in the HTTP Proxy field.

Click on Update now to test the connection. If unsuccessful, con-

sult your network/system administrator about what to specify in the

HTTP Proxy field (format: <Server name>:<Port number>).

Update now

Click on this button to connect to the update server specified in the

Update server field.

A web update message notifies you if the connection to the update

server fails, if no updates are available or if updates are available,

and in the latter case ask you if you want to download and install

updates.

Schedule

Click on this button to display the Web Update Schedule dialog

box and specify a schedule of checks for updates including down-

load and installation of available update files.

5.1.20 Run

Use the Run dialog box to specify a program file to run using the Run Program function

and how the program should start.

File

Type a descriptive text in the Description field. This text appears on the menu.

File name

Make sure that the Local file name option has been selected and then click on the

Browse button to locate the program .exe file.

When the program file is added to the Local file name field, the global file name is auto-

matically added to the Global file name field. The absolute path is replaced with environ-

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ment variables. This is especially helpful if your computers are running different Windows

platforms.

Example of a local file name and the corresponding global file name:

C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe

%ProgramFiles%\Adobe\Acrobat 6.0\Reader\AcroRd32.exe

TIP: Once you have added a program to the Local file name field and the global file

name has been added automatically to the Global file name field, select the Global file

name option, so that you do not have to consider which operating system version or op-

erating system language Host computers are using.

If the selected program needs to be started using command line switches, use the Com-

mand line switches field to type those. This could for example be starting Internet Ex-

plorer with a specific address or for Adobe Acrobat Reader, the name of the document to

read.

Run

Under Run, select Normal, Maximized or Minimized to define how the program should

start when opened from the Run Program button in the toolbar or from the Run Pro-

gram command on the Connection menu.

5.1.21 Script

A script is a user specified command structure that can execute a task, typically an unat-

tended scheduled file transfer.

Use the Script dialog box to create and edit scripts in a graphical tree structure.

Option

Description

Filename

Specify a script file name.

If you do not specify a file extension and a path, the script file gets

the extension .dws and is located in the Impero configuration files

folder, typically C:\Users\<User name>\AppData\Roaming

\Danware Data\C\Program Files (x86)\Netop\Netop Re-

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mote Control\Guest\script\.

If you create a new script, you are prompted for confirmation. Click

on Yes. The Global Settings dialog box is then displayed.

Open Script

Click on this button to open a script file.

Comment

Enter a comment about the script. The comment is displayed in the

Comments column in the Script tab (Optional).

Save Script

Click on the Save Script button to save a new or edited script.

Add

Click on the Add button to add a script command in the upper pane

under the selected script command.

See Commands list below.

Edit

Select a script command in the upper pane and click on the Edit

button to display the corresponding editing window.

Run Script

Click on this button to run the script.

Delete

Select a script command in the upper pane and click on the Delete

button to delete it, including the command sub tree under it.

Commands list

To specify the first command of a script, in the upper pane of the Script dialog box, select

the Global Settings element and click on the Add to display a drop-down menu.

This menu contains script commands that can execute on the Guest:

Connect

Select the Connect command to add a Connect command, which con-

nects to a Host.

Wait

Select the Wait command to add a Wait command, which delays script

execution.

Run

Select the Run command to add a Run command.

A Connect command branches the script into commands that execute with or on the

connected Host computer or in case of a local Connect command on the Guest com-

puter.

In the upper pane, click on the + (plus) button next to a Connect command to expand it

and select the expanded Connect command or a command below it.

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Click on Add to display the following menu, which contains script commands that can ex-

ecute with a connected Host or a Guest connected locally to itself:

Copy

Select one of these commands to display a <File transfer> dialog box

and add a File Transfer command.

Move

Synch

Clone

Delete

Wait

Select this command to display the Wait dialog box and add a Wait

command to delay script execution.

Run

Select this command to display the Run Program dialog box and add a

Run command to execute a program on the connected to computer.

You can schedule scripts to be ran from the Guest on the Host by us-

ing elevated privileges; select Use a different account and enter the

credentials of a user with elevated privileges on the Host machine.

Logoff

Select one of these commands to add an Action command to execute

an action on the connected to computer.

Restart

Poweroff

Lock

Inventory

Send Message

See also

Create and run a script

Global Settings

Impero File Manager Options

5.1.22 Send Message

When you add a Send Message command to a script, the Send Message dialog box is

displayed allowing you to specify how the message should be sent.

Option

Description

Select a Send Message step option in the drop-down list:

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• One Step: Select this option to copy a message file on the Guest com-

puter to the Messages directory on the Host computer and display it in a

Send Message window on the Host computer screen.

NOTE: Create and save the message file in the Message window.

• Display Message: Select this option to display a message file located

on the Host computer in the Messages directory in a Message window on

the Host computer screen.

Message path

Specify the Guest computer (One Step) or Host computer (Display

Message) path and name of the message file to (copy and) display.

Click on the Browse button to open a message file on the Guest com-

puter and display its path and name in the field.

NOTE: The Host computer Messages directory, which is located in the

Impero configuration files directory, typically C:\ProgramData\Danware

Data\C\Program Files (x86)\Netop\Netop Remote Control

\Host\Messages, is identified by the environment variable %RootConfig

%Messages. To display in the Message window on the Host computer

screen, the message file name must use the syntax

<Date>T<Time>;<Sender>.rtf with the date format YYYY-MM-DD and

the time format HH-MM-SS.

See also

Script

Create and run a script

Communicate with Host users

5.2 Host dialog boxes

5.2.1 Advanced Help Request Options

Communication

Option

Description

Phone number or IP address

If requesting help by a communication profile that uses a

point-to-point or network point-to-point communication

device other than Infrared (IrDA), a telephone number or IP

address should be specified.

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If not specified in this field, the Connect to Help Pro-

vider dialog box is displayed when requesting help, and

you can specify the telephone number or IP address there.

Help request timeout if not

answered

Specify a number in the range to cancel the help request if

not responded to by a help provider within the specified

number of minutes (default: 0, i.e. the help request does

not get canceled).

Gateway logon

If requesting help by a communication profile that uses a point-to-point or network point-

to-point communication device through a Guest network Gateway, it may request lo-

gon.

Specify Gateway logon name, password and domain in this section.

If valid Gateway logon credentials are not specified here, a Gateway logon dialog box

may be displayed when requesting help, and you can specify the credentials there.

Select the Use current logon credentials for Windows Security authentication

check box to log on by the name, password and domain of the user logged on to Win-

dows on the Host computer.

See also

Program Options (Help Request tab)

Request help

5.2.2 Allowed ISDN Numbers

If Guest ISDN number check is enabled in the Communication Profile Edit dialog

box for ISDN, a Host and a connecting Gateway can allow connections by ISDN (CAPI)

communication only from telephone numbers in the Allowed ISDN Numbers list.

The Allowed Network Numbers dialog box displays allowed ISDN telephone numbers.

You can add, edit and delete ISDN telephone numbers in the dialog box.

NOTE: Allowed ISDN numbers are stored in the Impero configuration file anumlist.ndb,

which is typically located in the directory C:\ProgramData\Danware Data\C\Program

Files (x86)\Netop\Netop Remote Control\<Module name>.

See also

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Communication Profile Edit

5.2.3 Directory Service

Use the Directory Service dialog box to specify a directory service.

General

Option

Description

Name

Specify the name that should identify the directory service in Directory

Services tab pane.

Directory server

Specify the directory server IP address or DNS name.

Port

Specify the port through which the Host should connect to this directory

server (default: 389, the Lightweight Directory Access Protocol (LDAP)

port).

Select the Use secure connection check box to connect to the direct-

ory server by a secure connection. The LDAP secure connection port

number is 636.

Base DN

Specify the directory service distinguished name from which a search

should start.

Credentials tab

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Use the Credentials tab to specify the credentials by which the Host should log on to

the directory server. The credentials determine what directory service information is avail-

able to the Host.

Option

Description

Anonymous bind

Select this check box to search the specified directory service with

anonymous user rights, which are typically very limited.

User DN

Specify a directory service user distinguished name to search the

directory service with the rights of this user.

Password/Confirm

password

Specify the corresponding password and confirm it.

Settings tab

Use the Settings tab to specify the search criteria that should be applied to retrieve the

properties of a connecting Guest user. Initially, the fields are empty.

Click on the Default button to display the Select Directory Service dialog box.

The drop-down list contains names of commonly used directory services such as Mi-

crosoft Active Directory. Select a directory service type in the drop-down list. If the direct-

ory service type of the directory server specified in the Directory Server field of the Dir-

ectory Service dialog box is available in the list, select this in the list.

Click on the OK button to close the dialog box and specify the default settings of the se-

lected directory service type in the Settings tab fields.

NOTE: If the Settings tab fields are filled in when you select a directory service type in

the Select Directory Service dialog box, you typically do not need to edit their con-

tents.

Option

Description

User search filter

Optionally (recommended), specify a search filter to limit the search for

user attributes to a certain object class.

User attribute

Specify the type designation of the searched for user attribute.

User browse fil-

ter

Optionally (recommended), specify a user browse filter to limit the

browse for user attributes to certain object classes.

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Group search fil-

ter

Optionally (recommended), specify a search filter to limit the search for

group attributes to a certain object class.

Group attribute

Specify the type designation of the searched for group attribute.

Group browse fil-

ter

Optionally (recommended), specify a group browse filter to limit the

browse for group attributes to certain object classes.

OU search filter

Optionally (recommended), specify a search filter to limit the search for

organizational unit attributes to a certain object class.

See also

Program Options (Directory Services tab)

5.2.4 Guest Access Security

Guest Access Privileges tab

Use the Guest Access Privileges tab to select the Guest Access Method to apply to

connecting Guests.

Select a method from the Guest Access Method list:

Grant all Guests default

access privileges

This selection means that the Guests share the same priv-

ileges and use the same password to log on to the Host.

When a Guest connects, the Host requests a password. If

the Guest returns the password set up for the default user,

the Host grants the Guest the privileges set up for the default

security role.

Setup

In the left pane, select Default Security Role to display the

access privileges of this security role, i.e. what Guests are al-

lowed to do when connecting to the Host, in the right pane.

The Confirm access section in the right pane specifies

whether and when access to the Host computer needs con-

firmation.

NOTE: For practical reasons, the Impero message and Get

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inventory functions are exempted from Confirm access se-

curity, as these are often used when there is no user present

on the Host side.

The Whitelisted applications section in the right pane specifies

whether the Remote Control sessions for this role are limited

solely to the whitelisted applications defined in the whitelis-

ted.txt file, found in the Impero configuration files folder: C:

\ProgramData\Danware Data\C\Program Files (x86)

\Netop\Netop Remote Control\<Module name>.

NOTE: Refer to the Impero Knowledge Base for more informa-

tion about whitelisting.

Select Default User in the left pane to set password and call

back options. In the right pane, specify a password of max. 64

characters to enable shared password authentication.

To disable shared password authentication and request no

password from a connecting Guest, clear both password

fields. This, however, leaves the Host without Guest access

authentication, and any Guest can then connect to the Host.

Unless suppressed, a security warning is displayed when the

Host starts communicating.

The Call back section below the Password section specifies

whether or not to use call back.

Option

Description

No call back

Do not apply call back.

Call back to

Specify a telephone number or an IP address to

make the Host disconnect and reconnect to the

specified telephone number or IP address, if a

Guest connects by a communication profile that

uses a point-to-point or network point-to-point

communication device.

Call back to a specified telephone number or IP

address to enable connections only from a

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Guest on a computer with this telephone num-

ber or IP address.

Roving call

back

Select this option to request a call back tele-

phone number or IP address from a Guest that

connects by a communication profile that uses a

point-to-point or network point-to-point com-

munication device.

When the Host receives this information, it dis-

connects and reconnects to the specified tele-

phone number or IP address.

Roving call back is typically used to make con-

nection costs payable by the Host organization,

e.g. when a traveling employee connects to the

home computer.

Grant each Guest indi-

vidual access privileges

using Impero authentica-

tion

This selection means that each Guest has its own privileges

and password to log on to the Host.

When a Guest connects, the Host requests the Impero cre-

dentials, i.e. ID and password, defined for that specific Guest.

When the Guest returns the required information, the Host

grants the Guest the privileges set up for the specific Guest.

Setup

Each security role specifies what is allowed to the Guest and

the selected confirm access option. Each Guest profile spe-

cifies Guest logon credentials and the selected call back op-

tion.

Initially, the left pane contains the security role folders Full ac-

cess, View only, Inventory only and Remote Manage-

ment only. You can add a security role by clicking on the Add

security role button and defining the new security role by

clearing the check boxes in the right pane.

The Confirm access section in the right pane specifies whether

and when access to the Host computer needs confirmation.

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NOTE: For practical reasons, the Impero message and Get

inventory functions are exempted from Confirm access se-

curity, as these are often used when there is no user present

on the Host side.

The Whitelisted applications section in the right pane specifies

whether the Remote Control sessions for this role are limited

only to whitelisted applications defined in the whitelisted.txt file,

found in the Impero configuration files folder: C:\Pro-

gramData\Danware Data\C\Program Files (x86)\Im-

pero\Impero Connect\<Modulename> folder.

You can add Guests to a security role by selecting it and click-

ing on the Add Guest button. In the displayed Guest Profile

dialog box, specify the Guest name, password and call back

option.

See Guest Profile.

Select a Guest profile element in the left pane to display its

Password section and the Call back section to the right.

Grant each Guest indi-

vidual access privileges

using Windows Security

Management

This selection means that each Guest has its own privileges

and logs on to the Host by its Windows logon user credentials.

When a Guest connects, the Host requests the Windows user

name, password and domain. If a match is found in Windows

Security Management, the Host grants the Guest the priv-

ileges of the security role assigned to the Windows account ob-

ject.

A Guest user who is assigned different security roles individu-

ally and as a member of groups is allowed what is allowed by

any of the applicable security roles, i.e. the sum of privileges of

the applicable security roles.

Setup

Each security role specifies what is allowed to the Guest and

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the selected confirm access option.

Initially, the left pane contains the security role folders Full ac-

cess, View only, Inventory only and Remote Manage-

ment only. Select a security role folder to display the privileges

in the right pane. You can add a security role by clicking on the

Add security role button and defining the new security role by

clearing check boxes in the right pane.

The Confirm access section in the right pane specifies

whether and when access to the Host computer needs con-

firmation.

NOTE: For practical reasons, the Impero message and Get

inventory functions have been exempted from Confirm ac-

cess security, as these are often used when there is no user

present on the Host side.

The Whitelisted applications section in the right pane specifies

whether the Remote Control sessions for this role are limited

only to whitelisted applications defined in the whitelisted.txt file,

found in the Impero configuration files folder: C:\Pro-

gramData\Danware Data\C\Program Files (x86)\Im-

pero\Impero Connect\<Modulename>.

You can add a user or group to a security role by selecting it

and clicking on the Add User or Add Group button. In the

Select Users or Select Groups dialog box, specify the users or

groups you want to add.

Select a Windows user or group element to display its Domain

section, RAS section and Call back section to the right.

The Domain section displays the domain of the selected Win-

dows user or group.

The RAS section is only included if the Host computer runs on a

Windows NT, 2000, XP, 2003, 2008, Vista or 7 operating sys-

tem. Select the Get call back information from Windows

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NT Remote Access Service (RAS) check box to use call

back information stored in Windows NT Remote Access Ser-

vice.

The Call back section is displayed only if the check box in the

RAS section is not selected.

Specify whether or not to use call back.

Option

Description

No call

back

Do not apply call back.

Call back to

Specify a telephone number or an IP address to

make the Host disconnect and reconnect to the

specified telephone number or IP address, if a

Guest connects by a communication profile that

uses a point-to-point or network point-to-point

communication device.

Call back to a specified telephone number or IP ad-

dress enables connections only from a Guest on a

computer with this telephone number or IP ad-

dress.

Roving call

back

Select this option to request a call back telephone

number or IP address from a Guest that connects

by a communication profile that uses a point-to-

point or network point-to-point communication

device.

When the Host receives this information, it discon-

nects and reconnects to the specified telephone

number or IP address.

Roving call back is typically used to make connec-

tion costs payable by the Host organization, e.g.

when a traveling employee connects to the home

computer.

The Windows User Manager button is included only if the

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Host computer runs on a Windows NT, 2000, XP, 2003, 2008,

Vista or 7 operating system. Click on this button to display the

Windows user manager window according to the administrator

rights of the user logged on to Windows on the Host computer

to manage users and groups.

Grant each Guest indi-

vidual access privileges

using Directory services

This selection means that each Guest has is own privileges

and logs on to the Host by directory services user credentials.

When a Guest connects, the Host requests the directory ser-

vice user name, password and directory server for that specific

Guest. If a match is found on the directory server, the Host

grants the Guest the privileges of the security role assigned to

the directory services account element.

A Guest user who is assigned different security roles individu-

ally and as a member of groups is allowed what is allowed by

any of the applicable security roles, i.e. the sum of privileges of

the applicable security roles.

Setup

Each security role specifies what is allowed to the Guest and

the selected confirm access option.

Initially, the left pane contains the security role folders Full ac-

cess, View only, Inventory only and Remote Management only.

Select a security role folder to display the privileges in the right

pane. You can add a security role by clicking on the Add se-

curity role button and defining the new security role by clear-

ing check boxes in the right pane.

The Confirm access section in the right pane specifies

whether and when access to the Host computer needs con-

firmation.

NOTE: For practical reasons, the Impero message and Get

inventory functions have been exempted from Confirm ac-

cess security, as these are often used when there is no user

present on the Host side.

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The Whitelisted applications section in the right pane specifies

whether the Remote Control sessions for this role are limited

only to whitelisted applications defined in the whitelisted.txt file,

found in the Impero configuration files folder: C:\Pro-

gramData\Danware Data\C\Program Files (x86)\Im-

pero\Impero Connect\<Modulename>.

You can add a user or group to a security role by selecting it

and clicking on the Add User or Add Group button. In the

displayed Select Directory Services Users or Select Dir-

ectory Services Groups dialog box, specify the users or

groups you want to add.

Select a directory services user or group element to display its

Directory service section and Call back section to the right.

The Directory Service section displays the directory service

name and the selected directory services user or group ele-

ment distinguished name (dn).

Specify whether or not to use call back:

Option

Description

No call back

Do not apply call back.

Call back to

Specify a telephone number or an IP address to

make the Host disconnect and reconnect to the

specified telephone number or IP address, if a

Guest connects by a communication profile that

uses a point-to-point or network point-to-point

communication device.

Call back to a specified telephone number or IP

address enables connections only from a Guest

on a computer with this telephone number or IP

address.

Roving call

back

Select this option to request a call back tele-

phone number or IP address from a Guest that

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connects by a communication profile that uses a

point-to-point or network point-to-point com-

munication device.

When the Host receives this information, it dis-

connects and reconnects to the specified tele-

phone number or IP address.

Roving call back is typically used to make con-

nection costs payable by the Host organization,

e.g. when a traveling employee connects to the

home computer.

Use the Impero Security

Server

This selection means that the Host uses the Security Server

to authenticate each connecting Guest and assign a security

role to it.

When a Guest connects, the Host requests logon credentials

according to Security Management preferences.

Refer to the Administrator's Guide for further information about

Security Management.

The Host forwards returned credentials to Security Server

for validation and compilation of the security role that is to be

assigned to the Guest according to the security data stored in

the security database. The Host applies the resulting security

role to the Guest.

Setup

The Public Key field is used to secure a trusted connection

between your Hosts and Security Servers.

NOTE: In production environments, we recommend that you

replace the default Public Key with a newly generated Public

Key using the Security Manager.

The Public Key should be copied to the Hosts exactly as it is

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shown in the Security Manager. It is recommended that you

change the Public Key before deploying your Hosts.

Refer to the Security Management section in the Adminis-

trator’s Guide for more information about generating a Public

Key from the Security Manager.

Use the Impero Portal ac-

cess rights

This selection means that the Host uses the Portal to authen-

ticate each connecting Guest and assign permissions to it.

When a Guest connects, the Host requests logon credentials

according to the Portal account.

Refer to the Impero Connect User's Guide for more information

about the Portal.

The Host forwards returned credentials to Portal for validation

and compilation of the security permissions that are to be as-

signed to the Guest. The Host applies the resulting security

permissions to the Guest.

Guest Policy tab

Use the Guest Policy tab to specify Guest access security policies. The policy functions

determine how the Host behaves before, during and after the remote control session.

Password

Option

Description

Maximum invalid password

attempts

Specify a number in the range 0 - 9 for the number of logon

attempts that can be allowed to a Guest before the action

selected in the drop-down list below is executed.

Action if maximum attempts

are exceeded

In the drop-down list, select what should happen if max-

imum password attempts are exceeded:

• Disconnect: Disconnect the Guest.

• Disable Host: Make the Host reject any connection at-

tempt.

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• Restart Windows: Restart Windows on the Host com-

puter, which - depending on the Host setup - may load and

start the Host and make it available for connection.

Disconnect

Option

Description

Action after disconnect

In the drop-down list, select what should happen after dis-

connect:

• None: No action.

• Lock computer: Lock the Host computer. The Windows

Computer Locked window is displayed. The Host keeps

running and is available for connection.

• Log off Windows: Log off the Host computer user from

Windows. The Welcome to Windows window is displayed.

The Host keeps running and is available for connection.

• Restart Windows: Restart Windows on the Host com-

puter, which - depending on the Host setup - can load and

start the Host and make it available for connection.

System-wide disconnect

hotkey

Select any of the first four check boxes and optionally spe-

cify a character in the last check box to compose a key-

stroke combination that disconnects all connected Guests

whether the Host window is active or not.

File Transfer

Select the Disable file transfer before local logon check box to disable file transfer if

no user is logged on to the Host computer.

Record Sessions

Option

Description

Enable

Select this check box to enable Host recording of remote control

sessions.

If you enable the Record Sessions function, you can document

any unauthorized procedures that a Guest could carry out on the

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Host.

Folder

Specify the path of the directory in which to save the session re-

cording files.

Click on the Browse button to select a folder.

Disconnect if record-

ing fails

Select this check box to disconnect if session recording fails.

NOTE: Session recording files are named <Time stamp>-<Guest

ID>-<Host ID>.dwr. You can only play back session recording

files on a Guest.

Timeout

Option

Description

Confirm Access

Specify a number in the range 1 - 9999 to disconnect if the Host

user has not confirmed Guest access within the specified number

of seconds.

Authentication

Specify a number in the range 1 - 9999 to disconnect if Guest

authentication has not completed within the specified number of

seconds.

Inactivity

Specify a number in the range 1 - 9999 to disconnect if there has

been no Guest keyboard or mouse activity within the specified

number of seconds.

MAC/IP Address List Setup tab

MAC/IP Address List

Select the Enable MAC/IP address check check box to limit the network addresses

from which a Guest can connect to the addresses specified in the pane.

Click on the Add button to specify MAC/IP addresses.

MAC addresses are applied if they communicate by NetBIOS or IPX. IP addresses apply if

they communicate by TCP/IP or TCP/IP (TCP).

Encryption tab

The communication between Impero modules is protected by encrypting transmitted

data.

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A range of encryption types is available on Connect modules.

Communicating Impero modules automatically negotiate to encrypt the communication

by an encryption type that is enabled on both modules. Impero modules on which no

common encryption type is enabled cannot communicate.

Select the check boxes next to the various encryption types to enable them.

To see encryption details about the individual encryption types, select an encryption type

and click on the Show Details button.

Smart Card

Use the Smart Card tab to specify Smart Card logon options to use Smart Card for au-

thentication with Windows Security Management or Directory Services.

Windows Security Management

If you have selected the Guest access method Grant each Guest individual access

privileges using Windows Security Management on the Guest Access Privileges tab,

select an option in this section.

Option

Description

Never log on with Smart Card

Enable only credentials logon.

Always log on with Smart Card

Enable only Smart Card logon.

Allow both logon with Smart

Card and credentials (name,

password, and domain)

Enable both credentials and Smart Card logon.

Directory Services

If you have selected the Guest access method Grant each Guest individual access priv-

ileges using Directory services on the Guest Access Privileges tab, select an option in

this section.

Option

Description

Never log on with Smart Card

Enable only credentials logon.

Always log on with Smart Card

Enable only Smart Card logon.

Allow both logon with Smart

Card and credentials (name,

password and server)

Enable both credentials and Smart Card logon.

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Subject Field

Retrieve the user identification from the Subject field of

the Smart Card certificate.

Subject Alternative Name Field

(must be a User Principal

Name (UPN))

Retrieve the user identification from the Subject Alternat-

ive Name field of the Smart Card certificate.

The Certificate Field matches

this Directory Services Attrib-

ute

Specify the directory services attribute compatible with

the Smart Card certificate field contents. This is necessary

only if different from a user object distinguished name.

For Directory Services Smart Card logon to succeed, make

sure that Host can resolve the Smart Card certificate user

identification into a Directory Services user identification. If

the Smart Card certificate user identification and Directory

Services user identifications are incompatible, Smart Card

logon fails.

To find the available Smart Card certificate user identifica-

tions, insert the Smart Card and in Internet Explorer click

on the Internet Options command on the Tools menu to

display the Internet Options dialog box.

On the Content tab, click on Certificates to display the

Certificates dialog box.

On the Personal tab, double-click on the appropriate cer-

tificate record to display the Certificate dialog box. The

Details tab displays the contents of available certificate

fields including Subject and Subject Alternative Name.

See also

Program Options (Smart Card tab)

5.2.5 Guest Profile

Use this dialog box to create a Guest profile element in the security role folder that you

selected on the Guest Access Privileges tab.

Guest name

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In the Guest ID field, specify the name that a Guest is using this Guest profile should

specify to log on to the Host. This is the name that identifies the Guest profile.

NOTE: A Guest is not limited to logging on by the name that identifies the Guest. The

Guest logon does not verify Guest identity but validates the Guest credentials.

Password

In the Password section, specify a password of max. 64 characters to enable password

authentication.

Call back

In the Call back section specify whether or not to use callback.

Option

Description

No call back

Do not apply call back.

Call back to

Specify a telephone number or an IP address to make the Host discon-

nect and reconnect to the specified telephone number or IP address, if a

Guest connects by a communication profile that uses a point-to-point or

network point-to-point communication device.

Call back to a specified telephone number or IP address enable connec-

tions only from a Guest on a computer with this telephone number or IP

address.

Roving call

back

Select this option to request a call back telephone number or IP address

from a Guest that connects by a communication profile that uses a point-

to-point or network point-to-point communication device.

When the Host receives this information, it disconnects and reconnects to

the specified telephone number or IP address.

Roving call back is typically used to make connection costs payable by the

Host organization, for example when a traveling employee connects to

the home computer.

See also

Guest Access Security (Guest Access Privileges tab)

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5.2.6 Help Providers

In connection with a help request, if help providers are found, but no problem description

and/or no Help provider was specified in the Program Options dialog box in the Help

Request tab, the Help Providers dialog box is displayed.

Specify a problem description and a help provider:

Option

Description

Problem descrip-

tion

This field displays any problem description specified in the Program

Options dialog box in the Help Request tab.

You can leave the field empty or specify or edit a problem description.

Help providers

Names of help providers found (on Impero Guest named help ser-

vices) are displayed in the Help providers pane.

Select one and click on Select to deliver the help request to the se-

lected help provider.

5.2.7 Help Request

Select one of these options:

Option

Description

Use the help service to search for help

providers

Select this option to request help from a help

service.

Use service ticket to connect to a spe-

cific help provider

Select this option to request help by a received

service ticket number.

Selecting this option enables the following

fields:

• Service ticket: In this field, specify the service

ticket number.

• Problem description: In this field, you can de-

scribe your problem.

NOTE: This dialog box displays only the service ticket fields if Enable Service Tickets is

selected in the Program Options dialog box in the Help Request tab. An OnDemand

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enabled Guest can issue service ticket numbers and forward a service ticket number to

you to enable you to return a help request.

See also

Set up Help Request on Guest and Host

Program Options (Help Request tab)

5.2.8 Maintenance Password

You can protect the Host setup with a maintenance password, so that no unauthorized

people can make changes to the Host setup.

Use the Maintenance Password dialog box to specify a maintenance password, what it

protects, and Host configuration files (*.ndb) protection.

Click on the Change Maintenance Password button to display the Change Mainten-

ance Password dialog box, where you can specify the maintenance password (max. 64

characters), change it, or disable it by deleting it.

Specify what the maintenance password should apply to and when:

Maintenance password required for

Option

Description

Guest access secur-

ity

Select this check box to apply maintenance password protection to

the Guest Access Security command on the Tools menu and

the Guest Access Security button on the toolbar.

All other configura-

tion

Select this check box to apply maintenance password protection to

all other setup commands on the Tools menu and other tool but-

tons on the toolbar.

Unload and Stop

Select this check box to apply maintenance password protection to

unloading the Host and stopping the Host.

Apply Unload and Stop maintenance password protection to pre-

vent Host stop or unload that make it unavailable for connection

and/or to protect security configuration files.

Confirm access

Select this check box to require the user to enter the maintenance

password before the remote session can begin.

Using Confirm access, the local user on the Host machine has

the ability to allow or deny the remote session. In some situations,

such as large industrial environments or senior executives within a

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large organization, the maintenance password is often known by

the local Host user. As an extra level of security and to help prevent

unauthorized users from allowing the remote support session, the

local user on the Host machine can now enter the maintenance

password in the Confirm Access Password dialog box before the

remote session can begin.

Protect security configuration files

Option

Description

Protect by mainten-

ance password only

(if applies)

Protect Host setup only by any applied maintenance password pro-

tection. This does not protect Host configuration files (default se-

lection).

Protect files when

connected

Protect Host configuration files and disable setup commands on

the Tools menu when the Host status is "Connected" to prevent

a connected Guest from changing Host setup.

Protect files when

connected and run-

ning

Protect Host configuration files and disable setup commands on

the Tools menu when the Host status is "Connected", "Help re-

quested" or "Running" to prevent a Host computer user from

changing the Host setup.

Combined with the Unload and Stop option, the maintenance

password protection also prevents the Host user from stopping and

unloading the Host and then changing the Host security configura-

tion files.

NOTE: Host configuration files (*.ndb) are located in the Impero configuration files

folder, typically C:\ProgramData\Danware Data\C\Program Files (x86)\Netop

\Netop Remote Control\Host.

If maintenance password protection is enabled, a dialog box prompting you to enter the

maintenance password is displayed when you select a protected command or click a pro-

tected button.

There is no limit to the number of maintenance password attempts.

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5.2.9 Program Options

General Tab

Use the General tab to specify startup and connection options.

Startup

Option

Description

Start Host when loaded

Select this check box to start the Host and enable com-

munication when loaded.

Load Host at Windows startup

(run as service)

Select this check box to load the Host when Windows

starts on the computer.

NOTE: Loading the Host at Windows startup and starting

the Host when loaded makes the Host ready for con-

nection when the Host computer is started, even if no

user is logged on to Windows.

Minimize Host when loaded

Select this check box to minimize the Host to a Host

icon when loaded.

Stealth mode (hide Host when

started)

Select this check box to load the Host hidden to the

Host computer user. If hidden, nothing on the screen in-

dicates that the Host is loaded.

NOTE: To display a hidden Host, execute the

showhost.exe file. The showhost.exe file is located in

the folder where the Host is installed.

Connection

Option

Description

Minimize Host on connection

with Guest

Select this check box to minimize the Host window to a

Host icon when a Guest connects.

Host top most window on con-

nection with Guest

Select this check box to display the Host window in front

of any other window when a Guest connects.

Show file transfer status

Select this check box to display the File Transfer

Status window when a Guest starts a file transfer ses-

sion.

Send keep alive message

Select this check box to send a data packet at intervals

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while connected to alert the Host user if the connection is

lost.

NOTE: To maintain an ISDN (CAPI) connection during

short periods of inactivity, do not select this check box.

Instead select the Short-hold mode check box in the Edit

dialog box for the ISDN (CAPI) communication profile.

Allow Multiple Simultaneous

Guest Sessions

Select this check box to allow multiple Guest connec-

tions to the Host at the same time.

Host Name tab

Use the Host Name tab to specify Host naming, name options and the Name Server

name space ID.

Naming

This section specifies the name by which the Host identifies itself when communicating.

To communicate by a communication profile that uses a networking communication

device (NetBIOS, IPX, TCP/IP, Terminal Server), it is necessary that each Host use a

unique name. A Host that uses a name that is already used by another communicating

Host is denied communication.

Select one of these options:

Option

Description

Enter name or leave name

field blank

Select this option to display a field below. Specify a name in the

field or leave the field blank to name the Host by the specified

name or leave it without a name.

Use environment variable

Select this option to display a field below. Specify an environ-

ment variable name in the field to name the Host by the value

of the specified environment variable.

NOTE: Do not name a network computer Host by the environ-

ment variable USERNAME if it is set up to load at Windows star-

tup. If you do that, the Host loads before a user logs on to

Windows to get the name %USERNAME% and retains this name

until reloaded while a user is logged on to get the name <Win-

dows logon user name>. Of multiple Hosts named %

USERNAME%, only one can communicate.

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Name a terminal server session Host typically by the environ-

ment variable USERNAME. See the Administrator's Guide, Im-

pero Naming (TSE). To display available Windows environment

variables, in a command prompt window type set and press

ENTER.

Use Windows computer

name

Name the Host by the Host computer Windows name.

NOTE: Name a network computer Host typically by the Win-

dows computer name. Do not name a terminal server session

Host by the Windows computer name. Terminal server ses-

sion Hosts share the Windows computer name of the terminal

server computer. Of multiple Hosts named by the terminal

server computer name, only one can communicate.

Select the Prefix with computer workgroup name check

box to add a prefix to the Host computer name to ensure

Host name uniqueness across multiple domains and work-

groups. The prefix can be its domain or workgroup name.

Use the Separate with field to specify the separator charac-

ter. The default character is a back slash (\), but you can re-

place it by any other character.

Name

The Host name according to the selection above.

Name options

Option

Description

Public Host name

Select this check box to respond to Guests that browse for Hosts by

the Host name.

NOTE: If the Host computer is connected directly to a public network

like the Internet, you may want to clear the selection of this check box

to not invite hacking attempts.

Enable user

name

Select this check box to enable the name of a user logged on to the

Host computer to enable connections by the user name.

NOTE: If this check box is selected, the user name appears on the

Names tab of the Host window. You may want to clear the selection

of this check box on a server Host to disable connecting by the name

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of a temporarily logged on user or the user as which the Host runs to

acquire the computer rights of the user.

Impero Name Server

In the Name Space ID field specify the name space ID specified on Guests with which

the Host should be able to communicate by using Name Server. The default name

space ID is PUBLIC.

The name space ID applies only if the Host communicates through a communication pro-

file that uses the TCP/IP communication device and for which the Use Impero Name

Server check box in the Advanced TCP/IP Configuration window is selected and

Name Servers are specified.

NOTE: For the changes to the naming or name space ID to take effect, make sure to re-

start the Host.

Connection Notification tab

Use the Connection Notification tab to specify options for connection notification

upon, during and after connection.

Upon connection

Option

Description

Play sound

Select this check box to play a sound when a Guest connects.

The sound file StartHRC.wav is located in the Media folder of the

folder in which the Host is installed.

Display Connection List

Select this check box to display the Connection List window

when a Guest connects.

Specify in the field to the right the number of seconds that this

window should be displayed. Default is 6. The value 0 makes

the Connection List window remain on the screen.

Password to close Con-

nection List

Select this check box and specify a password in the field below

to make the Connection List window remain on the screen

until closed manually.

Characters are displayed as dots or asterisks.

To close the Connection List window, you are prompted to

enter the specified password.

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Display balloon tip

Select this check box to display a balloon tip from the Host icon

when a Guest connects.

During connection

Option

Description

Play sound

Select this check box to play a sound during Guest connection

at this interval.

In the Interval field specify a number in the range for the interval

between sounds in seconds.

The sound file ContHRC.wav is located in the Media folder of

the folder in which the Host is installed.

Display Guest name (if

available) in the title bar

Select this check box to display the connected keyboard and

mouse control Guest name in the title bar, the Windows

taskbar Host icon and the Host icon tool tip.

Animate icon

Select this check box to animate the Host icon double corner

lines during Guest connection.

After connection

Option

Description

Display History List

Select this check box to display the History List window when

a Guest disconnects.

Specify in the field to right the number of seconds this window

should be shown. Default is 0. The value 0 makes the History

List window remain on the screen.

Password to close His-

tory List

Select this check box and specify a password in the field below

to make the History List window remain on the screen until

closed manually.

Characters are shown as dots or asterisks.

To close the History List window, enter the specified pass-

word.

Display balloon tip

Select this check box to display a balloon tip from the Host icon

when a Guest disconnects.

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Audio-Video Chat tab

Use the Audio-Video Chat tab to specify audio and video settings.

Audio Chat

General

Select the Enable full-duplex audio check box to enable sending audio data between

Guest and Host in both directions at the same time.

NOTE: Some computer audio systems do not support full-duplex audio.

Microphone sensitivity

Option

Description

Silence level

Drag the slider bar to specify the microphone sound input level below

which no sound data should be transferred.

Line hold

Drag the slider bar to specify the time period in which sound data

should continue to be transferred after the microphone sound input

level has dropped below the silence level.

TIP: Try out different Silence level and Line hold settings to optimize

sound transfer.

Click on the Check sound system button to test the computer sound system.

Click on the Advanced button to display the Advanced audio settings dialog box.

See Advanced audio settings.

Video Chat

Click on the Advanced button to display the Advanced Video dialog box.

See Advanced Video.

Remote Printing tab

Use the Remote Printing tab to specify remote Impero printers.

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Click on the Add Printer button to add a remote printer. Follow the guidelines in the dis-

played Add printer guidelines dialog box. Click on the Ready button to start adding a

remote Impero printer.

The remote printers that you add, are displayed in the Remote Impero printers pane.

You can remove an Impero printer by selecting it in the pane and clicking on the Re-

move Printer button.

To send a Host computer print job to a Guest printing device while the Guest is connec-

ted, print to a Host computer remote Impero printer that specifies the Guest printing

device.

NOTE: Special instructions for remote printing from DOS applications are available in the

Impero Knowledge Base.

See also

Send a print job to a remote printer

Help Request tab

Use the Help Request tab to specify general help request options. If unspecified, the

Host user can specify individual options with each help request.

Optional help information

Option

Description

Problem description

To always specify the same problem description, specify it in this

field.

If the field is left empty, the Help Providers window is displayed

when requesting help, allowing you to specify a problem description

for the individual help request.

Help provider

To always request help from the same help provider (help service),

specify its name in this field.

If the field is left empty, the Help Providers window is shown when

you request help, allowing you to specify a help provider for the indi-

vidual help request.

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Communication

Communication profile

Option

Description

Use current Host commu-

nication profiles

Select this option to send help requests by enabled commu-

nication profiles.

Unless only one communication profile or only communication

profiles that use networking communication devices are en-

abled, the Select Help Request Communication Profile

dialog box is displayed when requesting help.

Use specific Communica-

tion Profile

Select this option and select one of the available Host com-

munication profiles in the drop-down list to use a specific

communication profile.

Click on the Advanced button to display the Advanced Help Request Options dialog

box. See Advanced Help Request Options.

Options

Option

Description

Add Help Request icon to

the tray

Select this check box to add a help request icon (a life belt) to

the notification area in the lower right corner of the screen.

If this icon is added, the Host computer user can request help

even if the Host is hidden.

To request help, double-click on the icon or right-click on the

icon and select Request Help.

Enable Help Service

Select this check box to enable help request by a help ser-

vice.

Enable Service Tickets

Select this check box to enable help request by a service

ticket.

See also

Request help

Set up Help Request on Guest and Host

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Run As tab

Use the Run As tab to enable running the Host with the rights of a Windows user ac-

count if no user is logged on to the Host computer, the Host runs with extensive Host

computer rights but no network computer rights. See the Administrator's Guide, Impero

Connect Processes and Windows Security. If a user is logged on to the Host computer,

the Host runs with the rights of the logged on user.

Run Host as specific user

Option

Description

Enable

Select this check box to always run the Host as a spe-

cific Windows user account.

User name

Specify the Windows user account name.

Password

Specify the corresponding password.

Domain

Specify the corresponding domain.

CAUTION! Consider carefully in each case the benefits

and drawbacks including security risks of always running

the Host as a specific Windows user account. In some

cases, run the Host as a Windows user account created

exclusively for this purpose.

Automatically change to random

password every week

Select this check box to change the password of the

credentials specified above immediately and every week

into a random password to automatically satisfy a pass-

word change policy.

CAUTION! Do not select this check box if the creden-

tials specified above belong to a user person, as the

user person cannot know the random password.

Directory Services tab

Use the Directory Services tab to specify directory services to enable authenticating

connecting Guests.

Click on the Add button to add a directory service. The Directory Service dialog box in

which you can specify the directory service that you want to use is displayed. See Direct-

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ory Service.

The name of the directory service and the directory server IP address or DNS name is dis-

played in the pane on the Directory Services tab.

To edit the properties of the directory service record, select the record in the pane and

click on the Edit button.

To remove the directory service, select the record in the pane and click on the Delete

button.

See also

Guest Access Security(Grant Each Guest Individual Access Privileges Using Directory Ser-

vices tab).

Multi-Factor Services tab

Use the Multi-Factor Services tab to enable multi-factor authentication when connect-

ing Guests.

Click on the Add button to add the corresponding Multi-Factor service. The Multi-Factor

Service dialog box in which you can specify the multi-factor service that you want to use

is displayed.

Multi-Factor Service Settings

Option

Description

Name

Specify a name for the multi-factor service to be defined.

Multi-Factor Service

Type

The list of services which help safeguard access to data and applica-

tions. Connect currently provides integration to Windows Azure

Multi-Factor Authentication.

Client Certificate

Click on the Choose certificate... button and browse for the Win-

dows Azure certificate to be used for the Windows Azure Multi-

Factor Authentication.

LDAP Phone No At-

tribute

The LDAP attribute identifying the user's telephone number. It will

be used to send user the token to be used for multi-factor authen-

tication.

Apply to all roles

Select this check box to apply the current multi-factor authentication

service to all roles defined in the Directory Services.

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NOTE: Multi-factor authentication applies to all roles only if the

Guest Access Method selected from Tools > Guest Access Se-

curity is either Grant each Guest individual access privileges using

Windows Security Management or Grant each Guest individual ac-

cess privileges using Directory services.

To edit the properties of the Multi-Factor service record, select the record in the pane and

click on the Edit button.

To remove the multi-factor service, select the record in the pane and click on the Delete

button.

In case there are multiple roles which can apply for a specific authenticating user, each

potentially with a different multi-factor authentication services, the multi-factor authentic-

ation service to be chosen is the one with the highest priority from the list. Order in the list

dictates the priority, top items having the highest priority.

See also

Guest Access Security (Grant Each Guest Individual Access Privileges Using Directory

Services tab).

Web Update tab

Use the Web Update tab to specify web update options to automatically update the

Host installation.

Web Update Settings

Option

Description

Update server

Specify the web address of the server from which to download Host up-

date files (default: update.netop.com, the Impero manufacturer web up-

date server).

NOTE: To update the Impero installations in an organization, we recom-

mend publishing new updates to an internal web update server (select

Publish New Updates on the Tools menu).

HTTP Proxy

Specifying a HTTP proxy is typically not required.

Before specifying a HTTP proxy, click on the Update now button to test the

web update connection. If you receive a message indicating connection to

the update server, specify no HTTP proxy.

If Update now yields no connection, click on the Detect button to make

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Impero attempt to detect the HTTP proxy server and display its name and

port number in the HTTP Proxy field.

Click on the Update now button to test the connection. If unsuccessful,

consult your network/system administrator about what to specify in the

HTTP Proxy field (format: <Server name>:<Port number>).

Update now

Click on this button to connect to the update server specified in the Up-

date server field.

A web update message notifies you if the connection to the update server

fails, if no updates are available or if updates are available, and in the latter

case ask you if you want to download and install updates.

Schedule

Click on this button to display the Web Update Schedule dialog box and

specify a schedule of checks for updates including download and installa-

tion of available update files.

5.2.10 Select Directory Services Users or Groups

The Select Directory Services Users dialog box and the Select Directory Services

Groups dialog box are similar.

The directory services users or groups that you add here are added to the security role

selected in the Guest Access Security dialog box on the Guest Access Privileges

tab.

The upper pane displays directory services specified in the Program Options dialog box

on the Directory Services tab.

Users or groups are displayed below the individual directory services in the pane.

Select a user or group in the upper pane and click on the Add button. The user or group

is added to the lower pane. They are displayed by their distinguished name, for example

the directory path and common name of the user/group, and the directory service name

as specified in the Program Options dialog box on the Directory Services tab.

See also

Guest Access Security (Guest Access Privileges tab)

Directory Service

Index 181

Index

- A -

Active Management Technology (AMT) 36, 38, 40

Add to Phonebook 11

adding a remote printer 69

adding phonebook references 15

adding sections 31

Advanced audio settings dialog box 75

Advanced Help Request Options dialog box 147

Advanced Help Service dialog box 76

Advanced inventory option dialog box 77

Advanced TCP/IP Configuration dialog box 78

Advanced Video dialog box

compression 79

driver 79

alerts 40

Allowed Network Numbers dialog box 148

AMT (Active Management Technology) 36, 38, 40

AMT, vPro 36, 38, 40

audio 75

audio-video chat 57, 67, 169

authentication

Digest 38

Kerberos 38

- B -

bindings 78

BIOS 36, 40

Blank Display 16

booting 36, 40

- C -

cache 90

call back 151, 164

capturing video 71

certificate 38

chat 57, 67, 169

clickable bitmap 53

clipboard 66

cloning files 47, 120

Command Console 28

command prompt 28

communicating with Guest user 57

communicating with Host user 67

communication 90

communication devices 79, 88

Communication Profile Edit dialog box 79

Communication Profile Setup dialog box 88

communication profiles 60, 79, 88

Compression/Encryption 90

Connect 90

connect problems 102

Connect to Host dialog box 89

Connect using

communication profile 89

local 89

phonebook file 89

connecting 56

connection 169

Connection Properties dialog box

Compression/Encryption tab 90

Connect tab 90

Custom tab 90

Desktop tab 90

Display tab 90

Keyboard/Mouse tab 90

Logon tab 90

Protect Item tab 90

Record tab 90

Startup tab 90

copying 33

copying files 47

credentials 38, 164

Custom 90

custom inventory items 18, 77

Custom Inventory Items dialog box 103

customizing commands 40

cycling power off and on 40

- D -

demonstrating 70

Desktop 90

Directory Service dialog box 149

directory services 151, 169, 180

Disconnect, Host 58

disconnecting 56

Disk Drives 23

Display 90

- E -

editing communication profiles 79

Connect Index 182

editing phonebook records 12

Encryption 126, 151

ending a session, Host 58

error handling 104

Event Management tab 40

Event Properties 23

Event Viewer 23

Execute Command 20

executing system control commands 20

exporting phonebook data 14

- F -

File Manager 47

File Manager Options dialog box 120

file transfer 33, 47

confirming deletion/overwriting 120

filters 40

- G -

Gateway 79

generating inventory 17

Get Inventory 17

Global Settings dialog box 104

groups 151

Guest Access Privileges 151

Guest Access Security 164

Guest Access Security dialog box 151

Guest ID 164

Guest Policy 151

Guest Profile dialog box 164

- H -

help provider 56, 60, 147, 166

Help Providers dialog box 166

help request 56, 63, 166, 169

executing actions 76

Gateway logon credentials 147

IP address 147

notification 76

phone number 147

Remote Control 126

Remote Control OnDemand 126

running a local program 76

sending a message 76

setting up 60

Help Request dialog box 166

Help Request setup

Guest 60

Host 60

Help Request tab 63

help service 56, 60, 126, 166, 169

Host inventory 17

Host name 169

Host name qualifier 79

Host PC information 90

- I -

IDE redirection 40

importing phonebook data 14

incoming help requests 63

integrating applications 31

Intel Active Management Technology 36

Intel Setup and Configuration Service 36

Intel vPro 36, 126

Intel vPro Event Log 40

Intel vPro tab 38

interface 78

inventory 17, 28, 103, 126

Inventory dialog box 102

Inventory tab 17, 18

IP address 78

IP broadcast list

DNS name 106

IP address 106

IP Broadcast List dialog box 106

IPX communication 126

ISDN communication 148

- K -

keyboard and mouse control 16

Keyboard/Mouse 90

keystrokes, sending 64

- L -

Local Users and Groups 29

Lock Keyboard and Mouse 16

Lock Workstation 20

log file 104

Log Off 20

Log Properties 23

Log Setup dialog box (Host) 107

logging

file transfer 120

logging events

Index 183

logging events

Log Locally 50

Log on Netop Server 50

Log to Windows Event Log 50

Log using SNMP Traps 50

logging events (Host)

locally 107

on Netop server 107

to Windows event log 107

using SNMP traps 107

Logon 90

- M -

MAC/IP Address List Setup 151

magnifying on Host screen 74

Maintenance Password dialog box 167

managing

alerts 40

filters 40

subscriptions 40

Marker Mode 74

marking objects on Host screen 74

masking windows 70

message 67

Microsoft Management Console (MMC) 21

MMC (Microsoft Management Console) 21

Modem Configuration dialog box 125

Modem dialog box 124

monitoring Hosts 19

moving files 47

multi chat session 67

multi Guest session 64

multimedia devices 75

- N -

Name Not Found dialog box 102

name space ID 169

naming 169

Netop authentication 151

Netop log

event codes and arguments (Guest) 113

event codes and arguments (Host) 115

Netop Marker Utility 74

Netop Name Server 78, 169

Netop OnDemand

Help Request 166

Netop Screen Video 71

Netop Security Server 151

Netop Skin Designer 53

Netop Tunnel 44

notification 169

animated Host icon 56

balloon tip 56

connection list 56

history list 56

Host title bar 56

Novell Network Numbers dialog box 126

- O -

Options

File Manager 120

organizing 13

overwrite/delete 104

- P -

password 164

phonebook 12, 15

creating records in 11

exporting data 14

folders 13

History tab 11

importing data 14

Quick Connect tab 11

Remote Desktop access 16

save connection information to 11

phonebook records

password protection 13

Phonebook tab 11, 15

playback device 75

playing back session recordings 52

port numbers 78

powering off, on 40

processing inventory information 18

Program Options dialog box, Guest

Audio-Video Chat tab 126

Cache tab 126

Clipboard tab 126

Directory Services tab 126

Encryption tab 126

General tab 126

Help Request tab 126

Host Name tab 126

Intel vPro tab 126

Inventory tab 126

Layout tab 126

Logon tab 126

Monitor tab 126

Connect Index 184

Program Options dialog box, Guest

Recording tab 126

Remote Control tab 126

Remote Printing tab 126

Run tab 126

Skins tab 126

Smart Card tab 126

Sounds tab 126

Web Update tab 126

Program Options dialog box, Host

Audio-Video Chat tab 169

Connection Notification tab 169

Directory Services tab 169

General tab 169

Help Request tab 169

Host Name tab 169

Multi-Factor Services tab 169

Remote Printing tab 169

Run As tab 169

Web Update tab 169

Protect Item 90

protecting phonebook record files 13

protecting setup with a password 167

provider 166

provisioning 36

public key 151

- R -

RDP 16

rebooting 40

Record 90

Record Session 51, 52

recording device 75

redirecting a print job 69

redirecting print jobs 70

redirection 36

Registry

Keys pane 24

Values pane 24

Remote Control OnDemand 60

Remote Desktop access

phonebook 16

Remote Desktop Entry 16

Remote Management 21

Disk Drives 23

Event Viewer 23

Registry 24

Services 25

Task Manager 24

Windows Event Log 23

Remote Management pane 22

remote printing 69, 70

requesting help 56

responding to a help request 63

Restart 20

Retrieve from Host 66

Run dialog box 143

Run Program 46

running a program 126

running a program after inventory scan 77

running a program on a Host 46

running a remote program 143

running a script

File Manager 47

running Host as specific user 169

- S -

Save Screen to Clipboard 66

Save Screen to File 66

script 104

commands 144

creating 33

global settings 144

Script command

Inventory 102

Send Message 146

script commands 33

Script dialog box 144

SCS 36

Secure Tunnel 44

security roles 151

Select Directory Services Users or Groups dialog box

180

Send Alt+Print Screen 64

Send Alt+Shift+Tab 64

Send Alt+Tab 64

Send Clipboard 66

Send Ctrl+Alt+Del 64

Send Ctrl+Esc 64

Send Message dialog box 146

Send Print Screen 64

sending a print job to a remote printer 69

sending keystrokes 64

sensors 40

service tickets 60, 63, 166, 169

Services 25

session recordings 51, 52

Sessions 33

Shared Folders

Index 185

Shared Folders

Shares tab 27

special shares 27

Shares tab 27

sharing your screen 70

Shut Down 20

Skin Repository Server 53

skins 53, 90, 126

Smart Card 126, 151

special shares 27

startup 90, 169

subscriptions 40

support 166

synchronizing 120

synchronizing files 47

System Control

actions to perform 28

current host state 28

displaying a message on the Host computer 28

options 28

- T -

Task Manager 24

TCP/IP

UDP 79

TCP/IP (TCP IPv6) 79

TCP/IP (TCP) 79

TCP/IP, advanced options 78

Terminal Server 79

tickets 60, 63, 126

TLS (Transport Layer Security) 38

transfer 104

transfer clipboard 66

transferring files 47

Transport Layer Security (TLS) 38

Tunnel 44

- U -

user name 169

users 151

using skins 53

- V -

video 71

vPro

add to phonebook 38

vPro Console 36, 40

logging on 38

vPro, AMT 36, 38, 40

- W -

Wake on LAN 20

web update 126, 169

WebConnect 79

WebConnect tickets 60, 63, 126

Windows computer name 169

Windows event log 23

Windows Security Management 151

writing on Host screen 74