Do not access, use and/or disclose information about patients unless the information is required for
you to carry out your assigned volunteer duties.
When you see or hear information in the course of doing your assigned volunteer duties (even if this
is a friend or neighbor), remember that the information is confidential and is not to be repeated or
shared with others.
Be mindful of your surroundings when discussing patient information. Avoid discussing patients in
public places (e.g., cafeteria, hallway, elevator, a cubicle near a public area, etc.).
Recognize that an employee or volunteer receiving medical treatment in any HonorHealth facility is
entitled to all the patient rights of privacy and confidentiality. Do not share your knowledge of a
fellow volunteers’ hospitalization with your peers if you do not have his/her approval.
Keep confidential papers (lists, reports, computer data, etc.) in a secure place. Never leave
information on a desk unattended.
Keep information concerning HonorHealth’s business operations confidential Access, use, and/or
disclose this information only as expressly allowed by HonorHealth policy or by an appropriate
HonorHealth administrator.
It is each volunteer’s responsibility to immediately report known or suspected abuses of
HonorHealth’s privacy and confidentiality-related policies.
Additional Confidentiality Guidelines:
When a member of the media phones or is in the hospital to inquire about a patient’s condition, we
DO NOT share information. We refer all inquiries to the “PR and Marketing” Department.
When information desk and officer of the day volunteers receive phone calls from the public
requesting information in regard to employees or volunteers, information may NOT be shared. Refer
all personnel requests to the volunteer supervisor.
Visitors must check in with the volunteer supervisor or human resources when visiting a volunteer or
employee. All process servers must be sent to the Corporate Office at 8125 North Hayden Road,
Scottsdale, AZ 85258
If you know a neighbor or friend is a patient in the hospital BEFORE you arrive to do your volunteer
service, feel free to visit. If you discerned the information AFTER you arrived to do your volunteer
service, do not visit.
Please remember that a breach of confidentiality is grounds for immediate dismissal from the HonorHealth
Volunteer Services Program.
HIPAA AND PHOTOGRAPHY
A HIPAA violation could result from something as simple as taking a picture for a patient. If you are asked to
take a photograph by a patient, you must make certain that no other patients, visitors or employees are in the
picture. (An employee may give their consent, and then it would be o.k.) Additionally, you must use the
patient’s own camera. These precautions must be taken to maintain everyone’s privacy.
REPORTING A PRIVACY CONCERN
HonorHealth’s Confidential Compliance Hotline: 844-732-6241
If you are uncertain about an issue or you have a concern, ask! Your supervisor and/or Volunteer Services
staff can help educate you on various aspects of our privacy regulations and assist in reporting issues.
Employees and volunteers of HonorHealth will be subject to disciplinary actions for failing to comply
with HonorHealth’s privacy and/or confidentiality-related policies or procedures.
HonorHealth employees/volunteers will not intimidate, threaten, coerce, discriminate against, or take
other retaliatory action against an individual who reports a privacy concern.