key fact statement cum most important terms & conditions for credit

                                              Version 2.3 updated on 20
th
  Sept’24 
  
     
Page 1 of 26               Back to Table of Content 
Version 
2.3 Dated
 Sep-2024 
KEY FACT STATEMENT CUM MOST IMPORTANT TERMS & CONDITIONS FOR CREDIT CARDS 
Table of Contents 
 
A)  Fees and Charges ................................................................................................................................ 2 
i.  Joining fees and Annual membership fees for primary cardholder ................................................................... 2 
ii.  Cash advance fee ................................................................................................................................................ 7 
iii.  Service charges levied for transactions .............................................................................................................. 7 
iv.  Interest free (grace Period) ................................................................................................................................ 9 
v.  Finance charges for both revolving credit and cash advances ........................................................................... 9 
vi.  Overdue interest charges - to be given on monthly & annualised basis ........................................................... 9 
LPC Illustration for BizBlack Metal Card, BizPower, BizGrow, BizFirst, GIGA Business: ........................................... 11 
vii.  Charges in case of default ( .............................................................................................................................. 11 
B)  Drawal Limits ...................................................................................................................................... 12 
i.  Credit limit ........................................................................................................................................................ 12 
ii.  Available credit limit ......................................................................................................................................... 12 
iii.  Cash withdrawal limit ....................................................................................................................................... 12 
C)  Billing .................................................................................................................................................. 12 
i.  Billing statements - periodicity and mode of sending ...................................................................................... 12 
ii.  Minimum amount payable ............................................................................................................................... 12 
iii.  Method of payment ......................................................................................................................................... 13 
iv.  Billing disputes resolution ................................................................................................................................ 13 
v.  Complete postal address of card-issuer ........................................................................................................... 13 
vi.  Toll free number, email-id, and dedicated telephone number for SMS for customer care services, contact 
details of Grievance Redressal Official ............................................................................................................. 13 
D)  Default and Circumstances ............................................................................................................... 14 
i.  Procedure including notice period for reporting a cardholder as defaulter: ................................................... 14 
ii.  Procedure for withdrawal of default report and the period within which the default report would be 
withdrawn after settlement of dues ................................................................................................................ 14 
iii.  Recovery procedure in case of default............................................................................................................. 14 
iv.  Recovery of dues in case of death / permanent incapacitance of cardholder ................................................ 14 
v.  Available insurance cover, if any, for cardholder and date of activation of policy including nomination details
 .......................................................................................................................................................................... 15 
E)  Termination / Revocation of Card Membership ................................................................................ 15 
i.  Procedure for surrender / closure of card by cardholder: ............................................................................... 15 
ii.  Link provided exclusively for the above on the website .................................................................................. 15 
iii.  Contact details for the cardholder to initiate closure / hotlisting – email-id, dedicated telephone number for 
SMS, IVRS .......................................................................................................................................................... 15 
iv.  Procedure for closure of card account if the card has not been used for more than one year ...................... 16 
F)  Loss/ Theft/ Misuse of Card ............................................................................................................... 16 
i.  Procedure to be followed in case of loss/ theft/ misuse of card-mode of intimation to card-issuer: ............ 16 
ii.  Web-site link, phone banking, SMS, e-mail, IVR, a dedicated toll-free helpline, reporting to nearest branch, 
etc. for reporting unauthorised transactions and initiating blocking of card .................................................. 17 
iii.  Liability of cardholder in case of (i) above in terms of RBI circular ref. DBR.No.Leg.BC.78/09.07.2005/2017-18 
dated July 6, 2017 on ‘Customer Protection – Limiting Liability of Customers in Unauthorised Electronic 
Banking Transactions’ as updated from time to time: ..................................................................................... 17 
G)  Grievance Redressal and Compensation Framework ..................................................................... 17 
i.  Grievance redressal and escalation process: ................................................................................................... 17 
ii.  Timeline for redressal of grievances: ............................................................................................................... 18 
iii.  Compensation framework for unsuccessful / failed transactions, delay in redressal of grievance, delay in 
closing of account / blocking of lost or stolen cards, etc.: ............................................................................... 18 
iv.  Contact particulars of card-issuer - 24-hour call centres, email-ids, helpline, other important telephone 
numbers: .......................................................................................................................................................... 18 
H)  Disclosure ........................................................................................................................................... 18 
I)  Reward Points and Cashpoints ......................................................................................................... 19 
J)  Other Important Information .............................................................................................................. 23 
K)  Lounge Access ................................................................................................................................... 23 

Version 2.3 updated on 20

Sept’24

Page 2 of 26 Back to Table of Content

Version

2.3 Dated

Sep-2024

Complimentary Lounge Access Within India for BizBlack Metal Card and BizPower: ........................ 23

L) Goods and Services Tax (GST) ......................................................................................................... 23

M) TDS on withdrawals above Rs 1 crore .............................................................................................. 23

N) Most Important Terms and Conditions in Regional Languages ...................................................... 24

O) Additional Schedule ........................................................................................................................... 24

Dear Customer – The “Most Important Terms and Conditions (MITC)” are to be read along with

the Card Member Agreement of HDFC Bank Ltd for complete understanding. The MITC are subject

to revision. Refer www.hdfcbank.com for details.

SECTION I: KEY FACT STATEMENT

A) Fees and Charges

i. Joining fees and Annual membership fees for primary cardholder: The fees may vary for

each Cardmember, and from offer to offer. The same is communicated to the Cardmember at the

time of applying for the Credit Card. The below fees as applicable are billed to the card account and

are stated in the card statement of the month in which it is charged.

Card variant

Joining /

Annual

membership

Fee

Minimum Spend

for waiver of

annual

membership fee /

renewal charges

for next year *

Fuel Transaction

Surcharge (Plus

GST) **

Foreign

Currency

Transactions

% Of

transaction

value ***

Infinia (Metal

Edition)

₹ 12,500

₹10 Lakh / Annum

Waiver capped at

₹1000 every billing

cycle

Infinia

₹ 10,000

₹8 Lakh / Annum

Diners Black Metal

Edition

₹8 Lakh / Annum

Not Applicable

Diners Black

₹5 Lakh / Annum

Waiver capped at

₹1000 every billing

cycle

H.O.G Diners Club

₹5 Lakh / Annum

Waiver capped at

₹1000 every billing

cycle

BizBlack Metal

Card

₹ 10,000

₹7.5 Lakh / Annum

Regalia Gold

₹ 2,500

₹4 Lakh / Annum

BizPower

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Sept’24

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Version

2.3 Dated

Sep-2024

Tata Neu Infinity

HDFC Bank

₹ 1,499

₹3 Lakh / Annum

Waiver capped at

₹500 every billing

cycle

For Regalia,

Doctor's Regalia,

Business Regalia -

Waived for

transaction between

₹400 to ₹5,000

(Diners Privilege/

Harley-Davidson

Diners club

Fuel surcharge

waiver not

applicable

6E Rewards Indigo

₹ 1,500

2.50%

Regalia First,

Business Regalia

First ##

₹ 1,000

₹1 Lakh / Annum

Waiver capped at

₹500 every billing

cycle

For Regalia,

Doctor's Regalia,

Business Regalia -

Waived for

transaction between

₹400 to ₹5,000

(Diners Privilege/

Harley-Davidson

Diners club

Fuel surcharge

waiver not

applicable

3.50%

Diners Club

Rewardz ##

Diners Club

Miles##

Waiver capped at

₹499 every billing

cycle

Version 2.3 updated on 20

Sept’24

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Version

2.3 Dated

Sep-2024

Regalia, Business

Regalia, Diners

Privilege, Diners

Club Premium,

Doctor’s Regalia,

Harley-Davidson

Diners Club ##

₹ 2,500

₹3 Lakh / Annum

Waiver capped at

₹500 every billing

cycle

For Regalia,

Doctor's Regalia,

Business Regalia -

Waived for

transaction between

₹400 to ₹5,000

(Diners Privilege/

Harley-Davidson

Diners club

Fuel surcharge

waiver not

applicable

6E Rewards Indigo

₹ 500

HDFC Bank UPI

RuPay Credit Card

/ HDFC Bank UPI

RuPay Biz Credit

Card

₹ 250

₹25,000 / Annum

Easy EMI

₹50,000 / Annum

Waiver capped at

₹250 every billing

cycle

Business Platinum

Free

₹30,000 / Annum

Waiver capped at

₹500 every billing

cycle

Times

Platinum/Times

Card Credit

Platinum

₹ 1,000

₹2.5 lakh / Annum

Equitas Elegance

Waiver capped at

₹250 every billing

cycle

Millennia

₹1 Lakh / Annum

For Millennia,

MoneyBack,

MoneyBack+,

Freedom, BizGrow,

BizFirst, GIGA

Business - Waived

for transaction

between ₹400 to

₹5,000

Equitas Excite

₹ 500

₹1 Lakh / Annum

BizGrow

₹1 Lakh / Annum

BizFirst

₹50,000 / Annum

GIGA Business

₹50,000 / Annum

MoneyBack,

MoneyBack+,

Business

Moneyback

₹50,000 / Annum

Freedom

Best Price Save

Smart

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Sept’24

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Version

2.3 Dated

Sep-2024

Indian Oil HDFC

Bank

Small Business

Moneyback

₹ 250

₹25,000 / Annum

Times

Titanium/Times

Card Credit

#(wef 10th

Feb’2024)

₹ 500

₹1.5 lakh / Annum

Waiver capped at

₹250 every billing

cycle

Shoppers Stop

Black HDFC Bank

₹ 4,500

Waiver capped at

₹500 every billing

cycle

Superia

₹ 1,000

₹1 lakh / Annum

Paytm HDFC Bank

Select

₹50,000 within 90

days for 1

year

membership fee

and ₹1.5 Lakh /

Annum for annual

fee

AllMiles

₹1 lakh / Annum

Doctors Superia

Paytm HDFC Bank

Select Business

₹60,000 within 90

days for 1

year

membership fee

and ₹1 Lakh /

Annum for annual

fee

Waiver capped at

₹250 every billing

cycle

Best Price Save

Max

₹75,000 / Annum

Pine Labs HDFC

Bank Pro

₹75,000 within 90

days for 1st year

membership fee

and ₹1,00,000 /

Annum for renewal

fee

Paytm HDFC Bank

Business

₹ 500

₹30,000 within 90

days for 1

year

membership fee

and 50,000 /

Annum for annual

fee

Pharmeasy HDFC

Bank

₹150 within 90

days for 1st year

membership fee

and 70,000 /

Annum for renewal

fee

IRCTC HDFC

Bank Credit Card

₹1.5 lakh / Annum

Snapdeal HDFC

Bank

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Sept’24

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Version

2.3 Dated

Sep-2024

Bharat CashBack /

Teacher's Platinum

/ Solitaire

₹50,000 / Annum

Business Freedom

Card / Business

Bharat CashBack

₹20,000 / Annum

Paytm HDFC Bank

₹ 500

₹ Rs.30,000 within

90 days for 1st year

membership fee

and Rs.50,000 /

Annum for renewal

fee

Paytm HDFC Bank

Digital Credit Card

Rs.149 per

annum

Rs.1,000 within 30

days for 1

year

membership fee

and Rs.25,000 /

Annum for renewal

fee

Pine Labs HDFC

Bank

₹ 499

₹45,000 within 90

days for 1st year

membership fee

and 50,000 /

Annum for renewal

fee

Retailio HDFC

Bank

₹50,000 / Annum

Flipkart Wholesale

₹3 lakh / Annum

Tata Neu Plus

HDFC Bank

₹1 lakh / Annum

Shoppers Stop

HDFC Bank

₹ 299

Platinum Edge

Free

Business Program

₹ 500

₹20,000 within 90

days for 1st year

membership fee

and ₹1,00,000 /

Annum for renewal

fee

Swiggy HDFC

Bank Credit Card

₹ 500

₹2 lakh / Annum

Marriott Bonvoy

HDFC Bank Credit

Card

₹ 3,000

#FCC charges on Times Titanium to change from 2% to 3.5% (w.e.f 10th Feb’2024)

## FCC charges changing to 3.5% w.e.f 1

August’24

* Exclude transactions - Cash on Call, Balance Transfer, Cash Withdrawal

** Fuel Surcharge waiver: Fuel Surcharge Waiver will be capped at 1% of the eligible fuel

transaction amounts. GST on Fuel surcharge will not be reversed. The rate of surcharge may vary

depending on the fuel station and their acquiring bank. The surcharge is levied by the acquiring bank

Version 2.3 updated on 20

Sept’24

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Version

2.3 Dated

Sep-2024

providing the terminal to the merchant. The value on charge slip will differ from the credit card

statement since the Surcharge & GST is levied by acquiring bank post the transaction. The 1%

surcharge waiver (excluding GST) for eligible transactions would reflect separately in the monthly

credit card statement. Reward Points will not be accrued on fuel transactions for 6E rewards / Tata

Neu / Cashback earned using Swiggy HDFC Bank Credit Card / Marriott Bonvoy/ Diners Privilege/

Diners Black Metal/ Diners Black/ H.O.G Diners Club/ Harley-Davidson Diners Club/ BizBlack Metal

Card/ BizPower

*** Currency conversion rate as on settlement date applicable

Any changes in schedule of fees and charges and terms and conditions. Normally, changes(other

than those which are a result of regulatory requirements) will be made with prospective effect giving

30 days’ notice

ii. Cash advance fee: The Cardmember can

use the Card to access cash in an emergency

from ATMs in India or abroad. A transaction fee

of 2.5% (Excluding Infinia, Infinia Metal Edition)

or ₹500 whichever is higher would be levied on

the amount withdrawn and would be billed to the

Cardmember in the next statement. The

transaction fee is subject to change at the

discretion of HDFC Bank. All cash advances also

carry a finance charge equal to charges on

revolving credit (Refer schedule of charges) from

the date of withdrawal until the date of full

payment. The finance charge is subject to

change at the discretion of HDFC Bank.

(Not Applicable for Paytm HDFC Bank Digital

Credit Card as cash withdrawal is not allowed.)

iii. Service charges levied for transactions:

Charges and fees, as may be applicable from

time to time, are payable by Cardmembers for

specific services provided by HDFC Bank to the

Cardmember or for defaults committed by the

Cardmember with reference to their card

account.

HDFC Bank retains the right to alter any charges

or fees from time to time or to introduce any new

charges or fees, as it may deem appropriate, with

due intimation to the customer. For interest rates,

pre-closure, and cancellation charges on Loan

on Credit Cards, please visit

www.hdfcbank.com/personalproducts/loans/loan

-on-credit-card

The Bank, at its sole discretion, reserves the right

to honour transactions above the approved credit

limit on the card on a case-to-case basis subject

their internal guidelines and policy of the Bank.

Railway Ticket Purchase Fee: 1% of the

transaction amount + GST will be charged on

Railway Ticket Purchases. (Refer IRCTC

website for detailed fee structure). Applicable

for all cards other than IRCTC.

For IRCTC HDFC Bank Credit Card: 1% of the

transaction amount as Railway Ticket Purchase

fee will be waived off as charges reversal.

Charges will be reversed post successful

transaction. (Refer IRCTC website for detailed

fee structure)

a. Conversion charges - Auto EMI: Applicable

on all transactions (Excluding Fuel, Gold, and

Jewellery) of Rs 10,000/- or more done on Easy

EMI Credit Card. EMI conversion will be done for

a tenure of 9 months, at an ROI of 20% per

annum, and processing fee of Rs 99 + GST for

all loan amount.

b. Charges on overlimit account: 2.5% of

overlimit amount, subject to a minimum of ₹550

(Not applicable for Paytm HDFC Bank Digital

Credit Card as no over limit facility is provided)

c. Payment Return Charges: 2% of Payment

amount subject to minimum of ₹450

d. Late Fees: Rs 500 plus GST will be levied for

Insta Jumbo loans in case of non-payment/partial

payment of EMI outstanding.

e. Cash Processing Fee: ₹100 (for all card

payments made by depositing in HDFC Bank

branches or ATMs)

f. Rewards Redemption Fee: ₹99 Per

redemption request - Applicable for all cards

other than Infinia/ Infinia (Metal Edition)/ Diners

Black Metal Edition/ Diners Black Card/ BizBlack

Metal Card/ H.O.G Diners Club Credit Card.

For IndiGo HDFC Bank Cards, please visit

www.goIndiGo.in

For Tata Neu HDFC Bank Credit Cards, please

visit www.tatadigital.com

For Swiggy HDFC Bank Credit Card, please

install Swiggy App, please visit www.Swiggy.com

Note – For statements generated post 21st

June’24, cashback earned using Swiggy HDFC

Bank Credit Card will be credited against

outstanding balance in card statement. However,

Swiggy Money earned for statements generated

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Version

2.3 Dated

– Sep-2024

prior to 21st June’24 will be redeemable on

Swiggy app.

For Marriott Bonvoy HDFC Bank Credit Cards,

please visit : www.marriott.com or

https://marriottbonvoyasia.com/

Cashback Redemption Charges: ₹50 per

cashback redemption (Excluding Infinia , Infinia

(Metal Edition), Diners Black, Diners Black

(Metal Edition), Biz Black, Biz Black (Metal

Edition), Tata Neu Infinity, Tata Neu Plus,

Swiggy , Flipkart Wholesale ,Marriot Bonvoy,

IndiGo 6E Rewards, IndiGo 6E Rewards XL ,

Intermiles) (w.e.f 1

August’24)

g. Balance Transfer Processing Charges: 1%

of BT amount or ₹250, whichever is higher.

h. Duplicate physical statement charges: ₹10

per duplicate physical statement

i. Insta Loan, Jumbo Loan, and Smart EMI:

• Insta Loan & Jumbo Loan Processing

Fee: Processing fees levied is upto Rs

999, (Exclusive of GST for all loan

amounts) depending on the customer’s

eligibility/offer details.

• Smart EMI Processing Fee: Processing

fees levied is upto Rs 999, (Exclusive of

GST for all loan amounts) depending on

the customer’s eligibility/offer details.

• EasyEMI Processing Fee: An EMI

processing fee of upto ₹299 will be levied

for customers availing EMI facility at

merchant (w.e.f 1

August’24)

• Pre-Closure Charges: 3% of the Balance

Principal Outstanding

j. Rent Pay Transactions: W.e.f. 1st August

2024, 1% fee on transaction amount will be levied

on rental transactions done on any applicable

merchant for the month. Fee capped at Rs 3000

per transaction.

k. Card Validation charges: ₹2 will be charged

on the Credit Card and the same shall not be

reversed by the bank (All variants except

MasterCard).

₹25 will be charged and made void at the POS

terminal (Applicable for MasterCard variant),

which means that the transaction is cancelled by

the merchant before it settles through your credit

card account and hence it will not appear on your

credit card statement.

Rs. 2 will be charged and made void at the POS

terminal for MasterCard variant from 1st January

2024 onwards.

l. Priority Pass Lounge Charges: (For

Regalia / Doctor's Regalia / Regalia Gold/ Tata

Neu Infinity/ Business Regalia/ BizPower): All

lounge visits within India using Priority Pass will

be charged at $27 (in INR equivalent) + Taxes

per person per visit. All lounge visits outside India

beyond the complimentary cap will be charged at

$27 (in INR equivalent) - Taxes per person per

visit. Please refer the product features of the card

for details on bank website. All guest/s (person

accompanying the priority pass holder) will be

charged at $27 (in INR equivalent) + Taxes per

person per visit.

m. V2P SmartHub Vyapar charge: Flat interest

of 1% + GST on the transaction amount will be

charged on Business Cards for making Vendor

Payments / Utility Payments / GST via V2P

module in SmartHub Vyapar.

n. Reissue of Lost, Stolen or Damaged Card:

₹100

o. Outstation Cheque Processing Charge:

For Cheque value upto ₹5,000 - ₹25 and for

above ₹5,000 - ₹50

p. Dynamic currency conversion Markup

Fee: With effect from 1st January 2023, a

Markup fee of 1% will be levied on all

transactions carried out in Indian Currency at an

international location or at merchants which are

located in India but registered overseas.

q. Add-on Card Fee: Lifetime Free

r. Fuel Charges: 1% fee will be levied on Fuel

transaction exceeding -

Rs 15,000 for consumer cards

Rs.30,000 for business cards

Fee will be applied on the total transacted

amount. Fee capped at Rs 3000 per transaction.

(w.e.f 1

August’24)

s. Utility Charges: 1% fee will be levied on utility

transactions exceeding

Rs 50,000 for consumer cards per transaction

Rs.75,000 for business cards per transaction

Fee will be applied on the total transacted

amount. Fee capped at Rs 3000 per transaction.

(w.e.f 1

August’24)

t. Education Charges: 1% fee will be levied on

Education transactions done through third party

applications like (but not limited to) CRED,

PhonePe, No-broker, Cheq etc. Fee capped at

Rs 3000 per transaction

Education transactions done directly through

college / school websites or through POS

machines at their premises will not be charged.

International Education transactions will not be

charge

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Version

2.3 Dated

– Sep-2024

(w.e.f 1

August’24)

The Card Member can use HDFC Bank

International Credit Card to pay bills, fees, and

bookings and to shop online or in stores.

Sometimes, the member banks that work with

these places charge a fee for using your card.

This fee may be changed by member banks and

added to your bill. HDFC Bank doesn't control

these fees, so you must pay them

iv. Interest free (grace Period): The interest

free credit period could range from 20 to 50 days

subject to the scheme applicable on the specific

Credit Card and the submission on the specific

Credit Card (please refer to the Schedule of

Charges) and the submission of claims by the

merchant. However, this is not applicable if the

Previous month's balance has not been cleared

in full or if the Cardmember has availed of cash

from ATM. For instance, the HDFC Bank

International Platinum Plus Card has an interest-

free credit period of up to 50 days. This means

that a customer who has a billing date of 4

the month can spend on his Card from 5

April

to 4

May, his bill will be generated on 4

May

and his Payment Due Date will be 24

May.

Hence a purchase made on 14

April will have a

credit period of 41 days, while a purchase made

on 2

May will have a credit period of 23 days.

This period will be free of interest only if all

previous dues are paid in full and there is no

unpaid balance carried over from previous

months.

Interest Free Credit Period for BizBlack Metal

Card, BizPower, BizGrow, BizFirst, GIGA

Business:

Interest free credit period ranges from 25 to 55

days. For instance, if billing date is 4th,

customer can spend on his Card from 5th Apr to

4th May, bill will be generated on 4th May and

Payment Due Date will be 28th May. Hence a

purchase made on 5th April will have a credit

period of 54 days, while a purchase made on

2nd May will have a credit period of 27 days

v. Finance charges for both revolving credit

and cash advances:

Variant

Charges

(excluding GST)

Monthly

Annually

Infinia, Infinia (Metal

Edition), Diners Black

Metal Edition, Diners

Black, BizBlack Metal

1.99%

23.88%

Card, H.O.G Diners

Club

All other variants

3.75%

45.0%

(new changes w.e.f 1

August’24)

For Cards issued against Fixed Deposit - 1.99%

per month (23.88% annually) applicable from

trans action date (Effective 1

Oct'22, will carry

the same revolving rate as per the card variant)

Finance charges are payable at the monthly

percentage rate on all transactions from the date

of transaction in the event of the Cardmember

choosing not to pay his balance in full, and on all

cash, advances taken by the Cardmember, till

they are paid back. Finance charges, if payable,

are debited to the Cardmember's account till the

outstanding on the card is paid in full.

Finance charges on cash advances are

applicable from the date of transaction until the

payment is made in full.

When the customer carries forward any

outstanding amount or avails of Cash Advance,

a finance charge calculated by average Daily

Balance Method, will apply to balances carried

forward and to fresh billings.

If a Cardholder avails of the revolving credit

facility of the HDFC Bank Credit Card and hence

chooses to pay an amount less than the total

amount due reflected in the monthly billing

statement, the entire outstanding amount except

charges would attract finance charges and all

new transactions will also attract finance charges

till such time as the previous outstanding

amounts are repaid in full.

vi. Overdue interest charges - to be given on

monthly & annualised basis: Late Payment

Charges (excluding Infinia, Infinia -Metal Edition)

will be applicable if Minimum Amount Due is not

Paid by the payment due date, Clear funds need

to be credited to HDFC Bank Card account on or

before the payment due date, to avoid Late

Payment charges. Refer section ‘Schedule of

Charges’ for details.

Over Limit charges (excluding Infinia, Infinia -

Metal Edition) limit applicable on total

outstanding exceeding the Credit limit at the rate

of 2.5% of the overlimit amount subject to

minimum of ₹550 basis explicit consent. In case

the Cardholder proposes to avail any limit over

and above the sanctioned Credit Limit, the

Cardholder shall, in the form and manner as may

be stipulated by the Bank, explicit consent for

such additional limit (Over Limit) as may be

approved by the Bank in its sole discretion. Upon

grant of such explicit consent by the Cardholder,

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Version

2.3 Dated

– Sep-2024

the sanctioned Credit Limit of the Cardholder

shall stand increased by the amount equivalent

to the Over Limit.

The following illustration will indicate the

method of calculating various charges

Assume that you have paid all previous dues in

full and do not have any amount outstanding in

your Card Account. Your statement date is 18th

of every month. The following is the list of

transactions you have done on your card

account.

Date

Transaction

Amount

10-Apr

Goods purchase

₹15,000

15-Apr

Garments purchase

₹5,000

15-Apr

Statement Date

Total Amount

due = ₹20,000

Minimum

Amount Due =

₹1,000

12-May

Payment into card

account (Late

payment charges will

be applicable here)

₹2,000 (Credit)

14-May

Groceries purchase

₹1,000

15-May

Card Payment

₹15,000

Thus, on the statement dated 15

May, following

will reflect as the component of the total amount

payable by you.

Interest calculated = (outstanding amount*

3.75% per month (i.e., 45% per annum) * No of

days) / 365. Therefore,

a. Interest on ₹15,000 @ 3.75% per month (i.e.,

45% per annum) from 10 Apr to 11 May (i.e. for

32 days) = ₹591.75

Interest on ₹13,000 @ 3.75% per month (i.e.,

45% per annum) from 12 May to 14 May (i.e. for

3 days) = ₹48.08

Interest on ₹5,000 @ 3.75% per month (i.e., 45%

per annum) from 15 Apr to 14 May (i.e. for 30

days) = ₹184.93

Interest on ₹3,000 @ 3.75% per month (i.e., 45%

per annum) from 15 May to 18 May (i.e. for 4

days) = ₹14.79

Interest on ₹1,000 (fresh spends) @ 3.75% per

month (i.e., 45% per annum) from 14 May to 18

May (i.e. for 5 days) = ₹6.16

Total interest = ₹845.75

b. Late Payment Charges = ₹900 (excluding

Infinia)

c. GST@ 18% of interest and late payment

charges = ₹314.23

d. Total principal outstanding amount = ₹4,000

(₹1,000 fresh spends + balance ₹3,000

outstanding from last month's billing period)

Hence Total Amount Due = (a) + (b) +(c) + (d) =

₹6059.99

The following illustration will indicate the

method of calculating various charges for

BizBlack Metal Card, BizPower, BizGrow,

BizFirst, GIGA Business.

Date

Transaction

Amount

10-Apr

Goods purchase

₹15,000

15-Apr

Garments purchase

₹5,000

15-Apr

Statement Date

Total Amount

due = ₹20,000

Minimum

Amount Due =

₹1,000

12-May

Payment Due Date

15-May

Payment into card

account (Late

payment charges will

be applicable here)

₹7,000 (Credit)

17-May

Groceries purchase

₹1,000

18-May

Statement Date

₹14,000

Interest calculated = (outstanding amount*

3.75% per month (i.e., 45% per annum) * No of

days) / 365. Therefore,

e. Interest on ₹15,000 @ 3.75% per month (i.e.,

45% per annum) from 10 Apr to 14 May (i.e. for

35 days) = ₹647.26

Interest on ₹8,000 @ 3.75% per month (i.e., 45%

per annum) from 15 May to 18 May (i.e. for 4

days) = ₹39.45

Interest on ₹5,000 @ 3.75% per month (i.e., 45%

per annum) from 15 Apr to 18 May (i.e. for 35

days) = ₹209.59

Interest on ₹1,000 @ 3.75% per month (i.e., 45%

per annum) from 17 May to 18 May (i.e. for 2

days) = ₹2.47

Total interest = ₹898.77

f. Late Payment Charges = ₹900 (excluding

Infinia)

g. GST@ 18% of interest and late payment

charges = ₹323.78

h. Total principal outstanding amount = ₹14,000

(₹1,000 fresh spends + balance ₹13,000

outstanding from last month's billing period)

Hence Total Amount Due = (e) + (f) +(g) + (h) =

₹16,122.55

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Please note that the Finance Charges and other

charges are subject to change at the discretion of

HDFC Bank.

For a list of charges that may be levied at specific

instances, please refer to the Schedule of

Charges available at the end of this document.

Minimum Amount Due (MAD) - 5% of Retail

Balance / Cash Advance Balance and finance

charges and 100 % of charges, Loan EMI billed

under cards, levies and Taxes and rounded to the

next higher 10th digit.

(For Paytm HDFC Bank Digital Credit Card:

10% of Retail Balance / Cash Advance

Balance and finance charges and 100% of

Charges, Loan EMI billed under cards, levies,

and taxes)

Example: If the MAD amount is ₹1,503.50

(Rupees one thousand five hundred and three

and paise fifty only), post computation it will be

rounded off to next multiple of tenth digit i.e.,

₹1,510.00 (Rupees one thousand five hundred

and ten only).

1st Oct'22 ONWARDS

EXAMPLE (fig. in ₹)

Retail / Cash

Outstanding Balance

50,000

Finance Charges

1,800

Over Limit Charges

550

Late Payment Fee

1100

Payment Return Fee

500

Easy EMI - Principal

500

Easy EMI - Interest

1,500

TOTAL AMOUNT DUE

55,950

Minimum Amount Due Calculation

Retail / Cash

Outstanding Balance +

Finance Charges* (5% of

(₹50000/- + ₹1800/-)

2,590

Over Limit Charges

550

100%

Late Payment Fee

1,100

100%

Payment Return Fee

500

100%

Easy EMI - Principal

500

100%

Easy EMI - Interest

1,500

100%

Minimum Amount Due

6,740

* For the purpose of MAD calculation 5% of

Finance Charges (3.75% per month i.e., 45.0%

p.a.) is being considered.

The below illustration is prepared on the

assumption that the customer has not made the

payment on time nor cleared the Total Amount

Due (TAD).

For more details, refer welcome kit or FAQs and

Terms & Conditions section mentioned on HDFC

Bank website www.hdfcbank.com. The following

illustration will indicate the method of calculating

LPC:

LPC Illustration

Statement Date

1st May 22

Statement Due

25,000.00

MAD

1,250.00

Payment Due Date

20th May 22

Grace Date

23rd May 22

Unbilled usage - 1st May

to 23rd May 22

5,000.00

Total Outstanding as of

23rd May 22(A+E)

30,000.00

Payment Received - MAD

- Rs.1250.00

25th May 22

LPC Levied only on

Statement Balance

900

LPC Illustration for BizBlack Metal Card,

BizPower, BizGrow, BizFirst, GIGA Business:

LPC Illustration

Statement Date

1st May 24

Statement Due

25,000.00

MAD

1,250.00

Payment Due Date

25th May 24

Grace Date

28th May 24

Unbilled usage - 1st May

to 28th May 24

5,000.00

Total Outstanding as of

28th May 22(B+F)

30,000.00

Payment Received - MAD

- Rs.1250.00

30th May 22

LPC Levied only on

Statement Balance

900

Charges in case of default (no payment or

delayed payment): Basis Credit Card bill amount

(excluding Infinia (Metal edition)) (w.e.f 1

August’24)

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Outstanding Balance

Late Payment

Charges (Excl. GST)

Less than equal to ₹100

Nil

₹101 to ₹500

₹100/-

₹501 to ₹1,000

₹500/-

₹1,001 to ₹5,000

₹600/-

₹5,001 to ₹10,000

₹750/-

₹10,001 to ₹25,000

₹900/-

₹25,001 to ₹50,000

₹1100/-

More than ₹50,000

₹1300/-

B) Drawal Limits

i. Credit limit: HDFC Bank at its sole discretion

will determine the Cardmember's credit limit and

cash withdrawal limit. (Add-on Cardmembers

share the same limit as the primary cardholders).

ii. Available credit limit: These limits are

communicated to the Card member at the time of

card delivery and in the monthly statements. The

available credit limit at the time of the statement

generation is provided as a part of the monthly

statement. HDFC Bank will review the

Cardmember account periodically and may

decrease the Cardmember's credit limit basis

their internal criteria. In such an instance, the

Bank will immediately inform including the

reason thereof, by SMS or e-mail followed by

confirmation in writing. Cardmembers seeking to

have their credit limit increased can do so by

writing to the Bank and providing financial

documents declaring their income. The Bank, at

its sole discretion and based on such new

documents provided, may increase the credit

limit of the Cardmember.

iii. Cash withdrawal limit: 40% of the Credit

Limit (Not Applicable for Paytm HDFC Bank

Digital Credit Card as cash withdrawal is not

allowed)

C) Billing

i. Billing statements - periodicity and mode

of sending: HDFC Bank will send the

Cardmember a monthly statement showing the

payments credited and the transactions debited

to the Cardmember's account since the last

statement. The Bank will mail a statement of

transactions in the card account every month on

a pre-determined date, to mailing address / email

ID (custo[email protected]) on

record with the bank. Mode of the statement will

be Physical / email as per customer’s choice.

Cardholders shall be provided option to modify

the billing cycle atleast once of credit card as per

their convenience by contacting phone banking,

through e-mail (to

[email protected]) or

sending physical letters as updated in MITC.

*Please refrain from making payments through

modes other than those authorised by the bank.

ii. Minimum amount payable: 5% of Retail

Balance / Cash Advance Balance and finance

charges and 100% of Charges, Loan EMI billed

under cards, levies, and taxes, previous month

outstanding and rounded to the next higher 10th

digit. However,

• In cases where MAD value is calculated as per

the aforementioned details falls below or equal

to Rs 200, the MAD value will be charged as

Rs 200/-

• Where statement value of Total Amount Due

(TAD) is Rs 200 and lower, MAD will be equal

to TAD.

(For Paytm HDFC Bank Digital Credit Card: 10%

of Retail Balance / Cash Advance Balance and

finance charges and 100% of Charges, Loan EMI

billed under cards, levies, and taxes)

Retail Balance means all purchases of goods or

services through store or online from the Credit

Card, excluding all Cash Advances, Balance

Transfers, Instalment Payment Plans, other

credit plans, fees, and charges.

HDFC Bank Credit Cards offer the Card-member

the facility of revolving credit. The Cardmember

may choose to pay only the Minimum Amount

Due printed on the statement. The balance

outstanding can be carried forward to

subsequent statements. The Cardmember can

also choose to pay the Total Amount Due or any

part of the amount above the Minimum Amount

Due.

Such payment should be made before the

Payment Due Date. Clear funds need to be

credited to HDFC Bank Card account on or

before payment due date to avoid Late Payment

Charges. Cardmembers are advised to drop local

cheques well in advance of the Payment due

date to ensure payment reflects on the card

account within the Payment due date. Any unpaid

Minimum Amount Due of the previous statements

will be added to the Cardmember's current

Minimum Amount Due in addition to the

outstanding exceeding the Cardmember's Credit

Limit.

Payments made towards the card outstanding

are acknowledged in subsequent statements.

Payments received against the Cardmember's

card outstanding will be adjusted against all Pre-

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closure of loans (Loan Principle outstanding /

Pre-closure Charges + GST), GST, Fees &

Charges (Other than Finance Charges), Finance

Charges, EMI, Cash Advances and Retail

Purchases in that order.

iii. Method of payment: Payments towards the

card account may be made in any of the following

ways:

a) Pay Zapp- Make quick Credit Card bill

payments with PayZapp. Download the app now

and enjoy seamless payments with a single

swipe.

b) Mobile Banking- Login to the Mobile Banking

App, enter your credentials, choose your card,

and confirm to complete your payment.

c) NetBanking & ATM: In case the Cardmember

has an HDFC Bank account, they can make the

Payment through NetBanking & ATMs.

d) Standing Instruction on HDFC account

(Auto Debit): In case the Cardmember has an

HDFC Bank account, they can opt for a Standing

Instruction facility, where funds can be

automatically transferred from the Cardmember's

HDFC Bank account to the Cardmember's card

account on the Payment due date. The Automatic

debit will be processed on the registered account

nominated by the Cardmember on the Payment

Due Date and will be credited to the Card

Account.

In the event of non-realization of the complete

standing instruction (SI) amount, which is set by

the Cardmember, SI return charges shall be

levied to the Cardmember on the net payable

amount post payment attempts. The cardholder

acknowledges and agrees that recovery of

Minimum Amount Due (MAD) post failure to

recover Total Amount Due (TAD) shall lead to

levy of the autopay return charges on the net

payable amount remaining due and outstanding

on the payment due date.

Examples:

Scenario 1: Cardmember opts for SI facility on

Total Amount Due (TAD) and the SI amount is

₹10,000 and system recovers only ₹500

(Minimum Amount Due) due to insufficient funds

in the nominated account, payment return fee will

be levied on the net payable amount i.e., ₹10,000

- ₹500 = ₹9,500. Similarly, if the system is able to

recover only partial amount for example, ₹200

which is less than Minimum Amount Due (MAD)

payment return fee will be levied on the net

payable amount i.e., ₹10,000 - ₹200 = ₹9,800

Scenario 2: Cardmember opts for SI facility on

Total Amount Due (TAD) and the SI amount is

₹10,000. If partial payment is received for

example, ₹200 prior to the payment due date and

subsequently standing instruction facility fails,

payment return fee will be levied on the net

payable amount i.e., ₹10,000 - ₹200 = ₹9,800

e) NEFT / RTGS / IMPS: Customer can also

make payment through NEFT / RTGS fund

transfer mode from other bank account (use

IFSC code HDFC0000128) or use the VISA

Money transfer facility / IMPS.

f) Bill Desk: In case the Cardmember does not

have an HDFC Bank account, cardmember can

make the Payment through Bill Desk facility using

other bank account.

g) Cheque / Demand Draft: By dropping the

payment instrument (Cheque or draft) into any of

the HDFC Bank Credit Card drop boxes placed

in the HDFC Bank branches and ATMs. The

Cheque Draft should be made payable to HDFC

Bank Card Number xxxx xxxx xxxx xxxx. Kindly

ensure that the cheque/draft is deposited at least

3 working days before due date in case of HDFC

Bank cheque and 5 working days before due date

for Non-HDFC Bank cheque.

h) Cash Payment: Through Cash Payments at

the bank branches.

i) Visa Money Transfer only for Visa Card holders

iv. Billing disputes resolution: All the Contents

of the statement will be deemed to be correct and

accepted if the Cardmember does not inform

HDFC Bank of the discrepancies within 30 days

of the Statement Date in writing. On receipt of

such information, HDFC Bank may reverse the

charge on temporary basis pending investigation.

If on completion of subsequent investigations,

the liability of such charges is to the

Cardmembers account, the charge will be

reinstated in a subsequent statement along with

the associated charges. Upon receipt of dispute

from customers, within a maximum period of

Thirty days, Bank would provide necessary

documents, wherever applicable as received

from the Member Bank, subject to operating

guidelines laid down by the respective franchisee

like Visa / Master Card / Diners Club / Rupay, etc.

GST levied will not be reversed on any dispute

on Fee & Charges / interest.

v. Complete postal address of card-issuer:

HDFC Bank Cards Division, PO Box No 8654,

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Door No 94 SP, Estate Bus Stand, Wavin Main

Road, Mogappair West, Chennai 600058.

vi. Toll free number, email-id, and dedicated

telephone number for SMS for customer care

services, contact details of Grievance

Redressal Official: The Cardmember can

contact HDFC Bank Credit Cards for making any

enquiries or for any grievance redressal through:

• Call centres: 1800 1600 / 1800 2600 within

India / +91 22 6160 6160 from outside India

• Infinia / Infinia (Metal Edition) / Diners Black

Metal Edition/ Diners Black customers:

Please visit https://www.hdfcbank.com/Infinia

for 24 hours dedicated customer care number

• BizBlack Metal Card Customers:

Call Centre - 1800 266 3310

Concierge - 1800 118 887

• Marriott Bonvoy HDFC Bank Customers:

1800 309 3100 For dedicated concierge

services (9am – 9pm).

• Mail: HDFC Bank Cards Division, PO Box No

8654, Door No 94 SP, Estate Bus Stand, Wavin

Main Road, Mogappair West, Chennai 600058.

• email: customerserv[email protected]

• Grievance Redressal Official: 044 6108 4900

between 09:30 AM to 05:30 PM Monday to

Friday.

SECTION II: OTHER MITC

D) Default and Circumstances

i. Procedure including notice period for

reporting a cardholder as defaulter: Grace

days of 3 days is allowed from the payment due

date on credit card accounts, where payments

are not overdue. The payment due date as

mentioned on the credit card statement is the

date by which clear funds must be credited to the

credit card, however 3 grace days are provided

to accommodate for processing time of

payments. The Bank shall report a credit card

account as 'past due' to credit information

companies (CICs) and levy late payment charges

when a credit card account remains 'past due' for

more than 3 days. The number of 'days past due'

and late payment charges shall, however, be

computed from the payment due date mentioned

in the credit card statement.

In the event of default, the Cardmember will be

sent reminders from time to time for settlement of

any outstanding on the card account, by post,

fax, telephone, e-mail, SMS messaging and/ or

engaging third parties to remind, follow up and

collect dues. Any third party so appointed, shall

adhere fully to the code of conduct on debt

collection.

In case the cardholder fails to make payment of

either the Minimum Amount Due or the total

amount due, under each monthly billing

statement, the bank shall place a temporary

block on the card and notify the customer of such

non-payment and its intention to report the

cardholder as defaulter to the Credit Information

Companies (CIC) in case the cardholder fails to

pay the Minimum Amount Due or the total

amount due within 7 (seven) days.

ii. Procedure for withdrawal of default report

and the period within which the default report

would be withdrawn after settlement of dues

In case the cardholder makes the payment of

either the Minimum Amount Due or the total

amount due after the expiry of 7 (seven) days’

notice period, the Bank shall update the status

within 30 (thirty) days from the date of settlement

of dues. In case a transaction is disputed by

customer, a temporary credit equivalent to the

amount disputed by customer will be provided to

the Credit Card account of the customer.

iii. Recovery procedure in case of default

In case of default, upon a demand made by the

bank, if the balance amount due on the card is

not repaid within the prescribed time; bank shall

have a right of lien and set-off without notice on

all monies belonging to the Cardmember and/or

Add- on Cardmember held in any account or in

custody of the bank. During settlement of

redemption, in case available Reward Points

balance is lesser than Points required for the

transaction, the bank reserves rights to debit the

differential amount on the Customers

Card/Account.

iv. Recovery of dues in case of death /

permanent incapacitance of cardholder

The death or incapacity of Cardmember including

insolvency, dissolution, bankruptcy or winding

up, shall automatically result in cancellation of the

card issued to the Cardmember as well as any

Add-on Cardmembers. The card would also be

liable to be suspended on instructions from any

Government or Regulatory body. On cancellation

or suspension of the card, all amounts

outstanding on the card account shall be deemed

to have become due immediately.

Notwithstanding the Cardmember’s obligation to

pay all outstanding amounts forthwith, Bank shall

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be entitled to recover the same in accordance

with the relevant laws in force.

v. Available insurance cover, if any, for

cardholder and date of activation of policy

including nomination details

Select Credit Card variants have a

complimentary insurance cover on the Card. The

policy coverage starts from the date of the Credit

Card set up. For information on updating

nominee details and terms and conditions,

please refer to usage guide.

E) Termination / Revocation of Card

Membership

i. Procedure for surrender / closure of card

by cardholder: I/ We understand that the usage

of the HDFC Bank International Credit Card(s)

shall be strictly in accordance with exchange

control regulations, law of the land or of the

Regulatory authorities as applicable from time to

time, the card will not be used for transactions

involving Forex trading, lottery, betting, gambling,

dating, Bitcoins, Virtual currency which I/We

undertake as my/our responsibilities to keep

myself/ourself updated of and in the event of any

failure to do so , I/We will be liable for action

under the Foreign exchange management act

1999 or its statutory modifications or re-

enhancement thereof.

ii. Link provided exclusively for the above on

the website

In case any customer wishes to close / surrender

the card – the customer may place the request

through below channels.

Channels

Path / Contact details

MyCards

www.hdfcbank.com > Log in >

Credit Cards > Card Control >

Services > Other Action > Card

Closure

EVA

Visit www.hdfcbank.com >

Click on EVA icon > Type

Closure of Credit Card.

Branch

Banking

Simply visit branch and speak

to our staff

iii. Contact details for the cardholder to

initiate closure / hotlisting – email-id,

dedicated telephone number for SMS, IVRS

Path / Contact details

Channels

Phone

Banking/ IVR

1800 1600 \ 1800 2600

(accessible across India)

Phone Banking:

BizBlack Metal

Card customer

1800 266 3310

Banking

70700 22222 > Type Close

Credit Card > Option will be

displayed for hotlisting

Write us at

customerservices.cards@hdfc

bank.com

Once the request is raised through above

channels, no transaction can be made through

the card from immediate effect as the same will

be blocked.

Any transactions incurred by the Cardmember

prior to the closure of card, and which is

presented / claimed at a later point by the

merchant shall be billed to the Cardmember for

effecting necessary payments towards such

transactions. The Credit Card will accept credit/

Payments in the Credit Card account post the

card closure. The Cardmember shall be is

obligated to pay for any transactions which were

incurred prior to the closure date of the card and

the Bank shall report these outstanding

payments of the Cardmember to CICs, if unpaid.

If a credit card has not been activated or used

within 30 (thirty) days of card open date., the

Bank shall intimate the cardholder about non-

usage or non-activation of the card and request

the cardholder to activate or start using the card

within 7 (seven) days from the date of such

intimation. If the cardholder does not start using

the card within a period of 7 (seven) days, the

card account shall be closed by the Bank.

In case the Bank notices unusual and abnormal

transaction patterns in the use of the Card, the

Bank will try to establish contact with the

customer on the registered phone number of the

customer available on its records to verify the

bonafideness of the card transaction. Failure on

the part of the Bank to establish contact with the

customer, the Bank may restrict/terminate the

use of the Card without any further notice, if the

Bank reasonably believes it necessary for the

sake of the Cardholder and for security reasons

HDFC Bank can suspend the facility on the Credit

Card, if the Cardmember defaults on payment

due or exceeds the credit limit extended. The

Credit Card must not be used after the

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Agreement has ended or if the card account is

suspended.

With a view to ensure that the Credit Card is

being used as per the regulatory guidelines,

Terms and Conditions and applicable policies of

the Bank, Bank shall have a right to run periodic

checks on the Credit Card usage to identify

whether there is excessive utilization of credit

limit beyond the sanctioned limit in one statement

cycle, unusual or excessive utilization at few

select merchants, possible collusion with

merchant and/or usage towards non-personal/

business related requirements, over-use/ misuse

of features/ offers/ programs towards

accumulation of undue reward points/ cash back

/ other benefits amongst others. Based on the

usage patterns, if any of these is suspected by

the Bank, Bank may take restrictive action on the

Credit Card. Such action can be with immediate

effect and may include but not be limited to

withdrawal of features/ benefits as well as

complete termination of the Credit Card. If any

such action is taken by the Bank onus will be on

customer to provide satisfactory proof of bona

fide usage to reinstate the Credit Card and

attached features/ benefits as may be deemed fit

by the Bank. Bank's decision in this regard shall

be final and binding on the customers.

In such a situation, the Cardmember must

(subject to any default or other notice required by

law) immediately pay HDFC Bank the total

outstanding balance on the Account. This

includes all amounts due to HDFC Bank under

the Agreement, including all transactions and

other amounts not yet charged to the Account.

The card will not be considered as closed until

the Cardmember has paid all such due amounts

New Variant will be issued when a customer

request for a reissue of Hot-listed Phased

out/Actively not sourced cards. We will be

offering a currently active variant in place of the

phased-out card. Please note that when an Add-

On request is received from a customer who is

using a phased-out card, then the Add-On

request will be accepted, but the customer will

receive a new market active Primary and Add-On

card in place of the old variant.

iv. Procedure for closure of card account if

the card has not been used for more than one

year

Please note that if a credit card has not been

used for a continuous period of 1 (one) year, the

Bank will intimate the cardholder about non-

usage of the card and request the cardholder to

start using the card within 30 (thirty) days from

the date of such intimation. If either no reply is

received from the cardholder or the cardholder

does not start using the card within a period of 30

(thirty) days, the card account shall be closed by

the Bank, subject to payment of all dues by the

cardholder.

F) Loss/ Theft/ Misuse of Card

i. Procedure to be followed in case of loss/

theft/ misuse of card-mode of intimation to

card-issuer: In case of loss / theft / misuse of the

card, customer can immediately hotlist / block the

card by raising a request through below channels

Channels

Path / Contact details

Net Banking

www.hdfcbank.com > Log in >

Credit Cards > Select the Card

from Your Credit Cards >

Block

Mobile

Banking

Mobile banking home page >

Pay > Credit Cards > Select

the Card from Your Credit

Cards > Block

MyCards -

PWA

https://mycards.hdfcbank.com

> enter registered mobile#>

Card control > Services >

Security > Hotlist

EVA

Visit www.hdfcbank.com >

Click on EVA icon > Credit

Card Service > Block Card

Phone

Banking /

IVR

1800 1600 / 1800 2600

(accessible across India)

Phone

Banking:

BizBlack

Metal Card

customer

1800 266 3310

Banking

70700 22222 > Type Hotlist

Card > Option will be

displayed for hotlisting

SMS

SMS “Block CC ****” on

7308080808

**** last 4 digits of card number

A) The Cardmember must notify the 24-Hour Call

Center immediately if the Primary Card or any

Additional credit card is misplaced, lost, stolen,

mutilated, not received when due or if he/she

suspects that the Credit Card is being used

without Cardmember's permission. Once a card

is reported lost, it should not, under any

circumstance be used if found by the

Cardmember subsequently. As the Add-On card

is an extended facility given on the Primary Card

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Account, the Add-on card is rendered invalid

when the primary card is reported lost. Similarly,

if the Add-on card is reported lost, the primary

Card Account and other Add-on cards will be

invalidated from usage.

B) The Bank is not liable or responsible for any

type of transaction (Online/Physical/Contactless

(Tap and Pay or Wifi/Others) transaction incurred

on the card account prior to time of reporting of

the loss of the card, and the Cardmember will be

wholly liable for the same. Card swipe/online e-

commerce transactions may get processed by

merchants without PIN / additional authentication

like OTP, when it is initiated on merchants

located outside India as it may not be a mandate

in those countries. Cardmember is wholly liable

for all transactions prior to reporting of loss of the

card. After the receipt of proper notification of the

loss by the bank, the Cardmember's subsequent

liability is zero. In addition to notifying HDFC

Bank about the loss or theft of the card, the

Cardmember must report any theft of cards to the

Police and lodge a Police Complaint and provide

a copy of Police complaint to the Bank.

C) The Cardmember will be liable for all losses in

case of misuse of the card by someone who

obtained the PIN or the card or OTP with or

without the consent of Cardmember or an

Additional Cardmember. If the Cardmember has

acted fraudulently the Cardmember will be liable

for all losses. If the Cardmember acts without

reasonable care, the Cardmember may be liable

for all losses incurred.

D) The Cardholder is under obligation to take all

appropriate steps to keep the card (including the

add-on card/s) safe and not to record the PIN,

OneTime Password (OTP) or any other

token/code issued from time to time, in any form

that would be retrievable or otherwise accessible

to any third party if access is gained to such a

record, either honestly or dishonestly.

E) HDFC Bank may, without referring to the

Cardmember or any additional

Cardmember, give the police or other relevant

authorities any information that HDFC Bank

consider relevant about the loss, theft, misuse of

a Card or PIN.

F) An optional insurance product may be availed

of by the card members, at his/her own

discretion, to cover the liability arising in the event

of any fraudulent transactions on the Credit Card.

For further details and terms and conditions of

such Insurance cover, kindly contact our

representative of the Bank.

G) HDFC Bank Contactless Cards allows you to

pay with a simple tap. To make a transaction of

₹5,000 or less, just tap to pay with your

contactless card and you won't need to sign or

enter any PIN. Contactless transactions are as

secured as any chip or PIN based transactions.

The Bank is not liable or responsible for any

transactions incurred on the Card Account prior

to time of reporting or delay in reporting of the

loss or misuse of the card and the Card member

will be wholly liable for the same. Terms and

Conditions mentioned in the card member

agreement is applicable for all contact-less cards

and contact-less transactions.

ii. Web-site link, phone banking, SMS, e-mail,

IVR, a dedicated toll-free helpline, reporting to

nearest branch, etc. for reporting

unauthorised transactions and initiating

blocking of card

If customer suspects any unauthorised

transaction, customer should inform the bank

through channels mentioned in Section E(ii) &

E(iii) for blocking of card to avoid further

unauthorised transaction or misuse.

iii. Liability of cardholder in case of (i) above

in terms of RBI circular ref.

DBR.No.Leg.BC.78/09.07.2005/2017-18 dated

July 6, 2017 on ‘Customer Protection –

Limiting Liability of Customers in

Unauthorised Electronic Banking

Transactions’ as updated from time to time:

In case of loss/ theft/ misuse of card, the Bank

shall be guided by the ‘Customer Protection

Policy’ updated on the website of the Bank which

has been formulated based on the RBI circular

on Customer Protection – Limiting Liability of

Customers in Unauthorised Electronic Banking

Transactions’ as updated from time to time.

(RBI Circular - ref. DBR. No. Leg.BC.78/

09.07.2005/2017-18 dated July 6, 2017)

Please Note you can refer the Customer

Protection Policy Note by visiting

www.hdfcbank.com > Useful Links > Our

Corporate Commitments > Customer

Compensation Policy.

G) Grievance Redressal and Compensation

Framework

i. Grievance redressal and escalation

process:

First level touch points: Queries / Feedback /

Complaints. The customer can reach out to the

following channels:

• Online Dispute Resolution

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• Call us

• Visit us

• Write to us

• Email us

• Report unauthorised e-transactions

(Transactions not done by you)

• Chat with us

• Block / Unblock credit card

• Check your credit card outstanding amount

• Credit cards mis-selling or harassment

related complaints

Second level touch points: If you have not

received a satisfactory response for your queries

with other channels. Please write to Mrs. Deepa

Balakrishnan (Grievance Redressal Officer). The

Cardmember can contact HDFC Bank Credit

Cards for making any enquiries or for any

grievance redressal through:

• Call Centres: 1800 1600 / 1800 2600 If you are

not in India: +91 22 61606160

• Call Centre (BizBlack Metal Card): 1800 266

3310

• Post: HDFC Bank Cards Division, PO Box No

8654, Door No 94 SP, Estate Bus Stand, Wavin

Main Road, Mogappair West, Chennai 600058

• Email:[email protected]

• Grievance Redressal Officer: Reach us on

phone 04461084900 between 09.30 a.m. to

05.30 p.m. Monday to Friday

Please note that the mechanism and timelines of

Grievance Redressal Policy is available on the

website – www.hdfcbank.com and the same can

be accessed by following the path – Our

Corporate Commitment -> Citizens Charter

-> Grievance Redressal

ii. Timeline for redressal of grievances:

Customer Grievance will be addressed within a

period of 30 days, if your issue still remains

unresolved or if you have not received response

within 30 days of lodging a complaint, you may

approach the Banking Ombudsman appointed by

the Reserve Bank of India.

iii. Compensation framework for

unsuccessful / failed transactions, delay in

redressal of grievance, delay in closing of

account / blocking of lost or stolen cards,

etc.: In case of unsuccessful transaction / failure,

as per Harmonisation of TAT, the Bank will

reverse blocked amount within 5 days. In case if

the merchant claims such transaction, the regular

dispute process will be followed as per franchise

guidelines which is covered in the compensation

policy.

The timeline is specified and updated in the

compensation policy displayed on the bank

website under Our Corporate Commitment >

Citizens Charter > Customer Compensation

Policy > Credit Cards where it is established that

the Bank had issued and activated a credit card

without written consent of the recipient, the Bank

would reverse the charges immediately and also

pay a penalty without demur to the recipient

amounting to twice the value of charges reversed

in this regard. Operation of credit account shall

be in accordance with HDFC Bank credit card

terms and conditions. Transactions reported as

erroneous by customers, which require specific

reference to a merchant establishment will be

handled as per chargeback rules laid down by

card networks (VISA / MasterCard / Diners /

RuPay). The Bank will provide explanation and,

if necessary, documentary evidence to the

customer within a maximum period of sixty days.

Failure on the part of the card-issuers to

complete the process of closure of credit card

within seven working days shall result in a

penalty of ₹500 per day of delay payable to the

customer, till the closure of credit card, provided

there is no outstanding in the credit card account.

iv. Contact particulars of card-issuer - 24-

hour call centres, email-ids, helpline, other

important telephone numbers: The

Cardmember can contact HDFC Bank Credit

Cards by:

• Visit www.hdfcbank.com to know our 24 hours

call centre number

• Infinia / Infinia (Metal Edition) / Diners Black

Metal Edition/ Diners Black customers

https://www.hdfcbank.com/Infinia for 24 hours

dedicated customer care number

• Marriott Bonvoy HDFC Bank Customers:

1800 309 3100 For dedicated concierge

services (9am – 9pm).

• BizBlack Metal Card Customers:

Phonebanking number - 1800 266 3310

Concierge number - 1800 118 887

• Post - HDFC Bank Cards Division, PO Box No

8654, Door No 94 SP, Estate Bus Stand, Wavin

Main Road, Mogappair West, Chennai 600058

• email: customerserv[email protected]

H) Disclosure

The Cardmember acknowledges that as per

existing business practices, the Bank can

disclose from time to time any information

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relating to the Credit Card(s), to any credit bureau

(Existing or Future) The Credit Information

Companies are an initiative of the Government of

India and Reserve Bank of India to improve the

functionality and stability of the financial system.

All banks and financial institutions participating in

this initiative are required to share customer data

with Credit Information Companies and this

information is being provided in the terms of the

Credit Information Companies Regulation Act,

2005. In view of this we wish to inform the

Cardmember that the bank can disclose any

information relating to credit card(s) default by

the customer to the Credit Information

Companies to any other credit bureau (Existing

and Future) in case the card is overdue, with due

intimation to the cardholder. The Bank hereby

informs the Cardmember that fresh/ update on

cardholder’s data on receipt of payment towards

overdue card accounts will reflect in CIBIL / other

credit bureaus within a period of 30 (Thirty) days

from the date of receipt of payment by the bank.

We also wish to inform the Cardmember that the

bank will, at its own discretion, record specific

conversations between the Cardmember and the

representative of the Bank, in cases of grievance-

related conversation or payments-recovery-

related conversations or any other

conversations, that the Bank may deem fit.

I) Reward Points and Cashpoints

Reward Points will be earned for transaction

amounts in multiples of ₹150, residual amounts

or transactions below ₹150 will not earn Reward

Points. For Silver cards and Freedom Plus

Cards, Reward Points are earned on

transactions amounts in multiple of ₹200,

residual amounts or transactions below ₹200 will

not earn Reward Points. For IRCTC HDFC Bank

Credit Card Reward Points are earned on

transaction amounts in multiple of ₹100, residual

amount or transaction below ₹100 will not earn

Reward Points. For BizFirst Credit Card,

CashPoints are earned on transaction amounts

in multiples of ₹100, residual amount or

transaction below ₹100 will not earn CashPoints

Customers can earn cashback through a)

cashback offers and b) redemption of reward

points/CashPoints towards cashback.

Cashback credits will not be considered as

payment for the last statement. Customers need

to effect payment towards the previous statement

outstanding.

Cashback amount credited to the card account

will be adjusted towards the next statement

balance.

Bank shall exercise due care on its part in due

course of issuance of card PINs / Codes & and

the Bank ensures to share any confidential data

of the customer/ cardholder only with the said

customer/ Cardholder.

The cashback awarded or credited on the

Swiggy HDFC Bank Credit Card shall be in the

form of Swiggy Money available on Swiggy app,

which shall be calculated as a percentage of the

spends with capping per calendar month. For

further details of cashback earned on Swiggy

HDFC Bank Credit Card please see the terms

and conditions available at Swiggy HDFC Bank

Credit Card product page on

www.swiggy.com,

Note – For statements generated post 21st

June’24, cashback earned using Swiggy HDFC

Bank Credit Card will be credited against

outstanding balance in card statement. However,

Swiggy Money earned for statements generated

prior to 21st June’24 will be redeemable on

Swiggy app.Swiggy One Membership shall be

governed by terms and conditions available at

https://www.swiggy.com/terms-and-conditions.

The reward points awarded or credited on the

Marriott Bonvoy HDFC Bank Credit Card shall be

in the form of Marriott Bonvoy Points, which shall

be calculated as a percentage of the spends. The

reward points are not static and may be subject

to special offers, discounts, and benefits as

applicable, from time to time. For further details

of the reward points awarded or credited on the

Marriott Bonvoy HDFC Bank Credit Card please

see the terms and conditions of the Marriott

Bonvoy HDFC Bank Credit Card available at

product page on

www.hdfcbank.com/personal/pay/cards/credit-

cards, and the terms and conditions of the

Marriott Bonvoy Program available at

https://www.marriott.com/loyalty/terms/default.m

The reward points awarded or credited on the

Tata Neu Plus/Infinity HDFC Bank Credit Card

shall be in the form of Tata NeuCoins, which shall

be calculated as a percentage of the spends. The

reward points are not static and may be subject

to special offers, discounts, and benefits as

applicable, from time to time. For further details

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of the reward points Tata Neu Plus/Infinity HDFC

Bank Credit Card please see the terms and

conditions of the Tata Neu Plus/Infinity HDFC

Bank Credit Card available at product page on

www.hdfcbank.com/personal/pay/cards/credit-

cards, and the terms and conditions of the Tata

Neu Loyalty Program available at

www.tatadigital.com/terms-and-conditions

Credit Card purchases done via UPI mode will

earn reward points upto a maximum of 500 points

in a calendar month. For details, refer Bank’s

website

a. Reward Point Validity: Reward

Points/CashPoints are valid only for 2 years from

the date of accumulation. e.g.: - if you have

received Reward Points in the month of May

2015, then the same will expire in May 2017,

except for Infinia / Infinia (Metal Edition)/ Diners

Black Metal Edition/ Diners Black Card/ H.O.G

Diners Club card/ BizBlack Metal Card for which

reward points are valid for 3 years, and Easy EMI

cards on which cash points are valid for 1 year.

Important notice for Customers who have been

card members on or before 30th June 2015:

W.e.f. 18th March 2020, when you receive a new

credit card due to upgrade/migration,

replacement, renewal, or re-issuance, etc, the

reward points already accumulated earlier, will

have limited validity between 1 to 3 years from

the date of transfer, depending on the card

variant.

• For EasyEMl cards, the Cash points accrued

earlier will be valid for 1 year from the date of card

upgrade / migration, replacement, renewal, or re-

issuance.

• For Infinia/Infinia (Metal Edition)/ Diners Black

Metal Edition/ Diners Black/ H.O.G Diners Club

card/ BizBlack Metal Cards, the Reward points

will be valid for 3 years from the date of card

upgrade/migration, replacement, renewal or re-

issuance,

• For all other card variants, the Reward

points/Cash points accrued (as per feature), will

be valid for 2 years from the date of card

upgrade/migration, replacement, renewal, or re-

issuance,

e.g., Customer was issued a Regalia First credit

card on Feb’14. His/her card which has

accumulated 50,000 reward points is being

replaced (due to lost card, renewal etc) in

May’20. Post replacement, his/her reward points

balance of 50,000 will now have a validity of 2

years from the date of transfer i.e., these points

would expire on May’22 if not utilized.

For all future Reward points/Cash points that will

be accrued after 18

Mar’20, the above validity

norms will be applicable as per the card variant.

Customers* who have received their upgraded,

replaced, renewal or re-issued cards before 18th

Mar 2020 and have also been a card member*

on or before 30th June 2015: then their accrued

reward/cash points will continue to be valid till the

date of the next card upgrade/migration,

replacement, renewal, or re-issuance. Post

which the reward/cash points will have limited

validity as per card variants explained above.

Validity of Swiggy Money earned on Swiggy

HDFC Bank Credit Card shall be as per the terms

and conditions on Swiggy app www.swiggy.com.

Swiggy Money will expire post 1 year of earning

the cashback.

Note – For statements generated post 21st

June’24, cashback earned using Swiggy HDFC

Bank Credit Card will be credited against

outstanding balance in card statement. However,

Swiggy Money earned for statements generated

prior to 21st June’24 will be redeemable on

Swiggy app.

For Marriott Bonvoy HDFC Bank Credit, the

Marriott Bonvoy Points accrued will not expire as

long as there is point earning or Point redemption

activity at least once every 24 months in your

Marriott Bonvoy Member Account

Validity of the Tata Neu Coins earned on the Tata

Neu Plus/Infinity HDFC Bank Credit Card shall be

as per the terms and conditions of the Tata Neu

Plus/ Infinity HDFC Bank Credit Card available

onwww.hdfcbank.com/personal/pay/cards/credit

cards, and the terms and conditions of the Tata

Neu Loyalty Program available at

www.tatadigital.com/terms-and-conditions

b. EasyEmi and e-wallet loading transaction will

not accrue Reward Points

c. Reward Points/CashPoints accrued will be

reversed if a retail transaction is converted into

SmartEMI.

d. W.e.f. 20th Dec 2019, Reward Points accrued

for insurance transactions will have a maximum

cap of 5000 per day for Infinia, Infinia (Metal

Edition), Diners Black Metal Edition, Diners Black

cards, H.O.G Diners Club & BizBlack Metal Card

and 2000 per day for all other credit cards.

e. For Marriott Bonvoy HDFC Bank Credit Card,

insurance transactions will have no capping on

Marriott Bonvoy Points accrual.

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f. With effect from 1

Jan 2023, Reward Points

redemption for flights & hotels bookings are

capped per calendar month at 1,50,000 reward

points for Infinia, 75,000 reward points for Diners

Black Metal Edition, Diners Black, H.O.G Diners

Club and 50,000 reward points for all other cards.

g. With effect from 1

October 2024, Reward

Points/CashPoint redemption for Tanishq

vouchers are capped to 50,000 reward

points/CashPoint per calendar quarter for Infinia

cards.

h. With effect from 1

Feb 2023, Reward Points

redemption for CashBack redemption are

capped per calendar month to 3000 rewards

points for Millennia, Easy Emi millennia, Bharat,

Pharmeasy and Paytm cards and 50,000 reward

points/CashPoints for all other cards.

i. With effect from 1

Feb 2023, cardmembers

can redeem upto 70% of product/Voucher value

through Reward Points/CashPoints on select

vouchers/products and pay the remaining

amount via Credit card. This is not applicable for

Infinia, Diners Black Metal Edition, Diners Black,

H.O.G Diners Club & BizBlack Metal Cards.

j. With effect from 1

Jan 2023,

• Rent payments will not earn Reward

Points/CashPoints on all the cards.

• Government related transactions will not earn

Reward Points/CashPoints on all the cards

except BizBlack Metal Card, BizPower,

BizGrow, BizFirst, GIGA Business, Business

Regalia, Business Regalia first, Business

Money back, CSC small business moneyback,

Paytm Business, Flipkart Business, Retailio,

Best Price Save Smart, Best Price Save Max

and Pinelabs

• Education related transactions will not earn

Reward Points/CashPoints on BizBlack Metal

Card, BizPower, BizGrow, BizFirst, GIGA

Business, Business Regalia, Business

Regalia first, Business Money back, CSC

small business moneyback, Paytm Business,

Flipkart Business, Retailio, Best Price Save

Smart, Best Price Save Max, Swiggy HDFC

Bank Credit Card and Pinelabs and with effect

from 1st September 2024, Education

payments made through third-party apps like

(but not limited to) CRED, Cheq, MobiKwik,

etc. will not earn Reward Points on all other

cards.

k. With effect from 1st January 2023, Reward

Points earned on Grocery transactions will be

capped per month to:

• 2000 Reward Points for Infinia, Diners Black

Metal Edition, Diners Black, H.O.G Diners

Club, Regalia, Regalia Gold, Regalia first,

BizBlack Metal Card, BizPower, Business

Regalia, Business Regalia first, Diners

Privilege, Diners Premium, Harley-Davidson

Diners Club, Diners Clubmiles, Tata Neu

Infinity cards, Marriott Bonvoy HDFC Bank

Credit Card and,

• 1000 reward points for the rest of the cards

l. With effect from 1

Apr 2023, reward points

earned on Grocery transactions will be capped to

2000 per month for 6E Rewards XL-Indigo HDFC

Bank Credit Cards.

m. With effect from 1

September 2024,

• Reward Points earned on Utility transactions

will be capped at 2000 Reward Points per

calendar month.

• Reward Points earned on Telecom

transactions will be capped at 2000 Reward

Points per calendar month.

Please note: For Millennia, UPI, BIZ UPI,

Swiggy, BIZ First, Paytm, Paytm Business,

Easy EMI Millennia, Best Price Save Smart

and Bharat credit cards, the capping as per

the product feature will continue to be

applicable.

n. Tata NeuCoins accrued shall be utilizable in

accordance with the terms and conditions of the

Tata Neu Plus/ Infinity HDFC Bank Credit Card

available at product page on

www.hdfcbank.com/personal/pay/cards/credit-

cards, and the terms and conditions of the Tata

Neu Loyalty Program available at

www.tatadigital.com/terms-and-conditions.

o. If the Credit Card is not used for more than

365 days, Reward Points/CashPoints accrued

will be nullified.

p. The Bank reserves the right to cancel or

suspend Reward Points/CashPoints accrued on

the Credit Card if it is in arrears, restructured,

suspension or default or if the Card Account is or

is reasonably suspected to be operated

fraudulently. Reward Points/CashPoints earned

but not redeemed at the time of death of the

Cardmember shall be forfeited.

q. When the card member receives a merchant

refund for a transaction incurred earlier on the

card it will be credited to the card account upon

receipt. If the said refund amount is greater than

the last statemented balance / billed outstanding,

then the excess amount post adjustment against

last statement balance / billed outstanding will be

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refunded to your account, provided the said

merchant refund had originated from a

transaction incurred prior to the last statement

date. If you have not furnished your account

number for such credits, kindly call to

phonebanking to issue DD or visit our nearest

branch for updating the account number.

If the merchant refund received pertains to a

recent transaction incurred post the last

statement date, then the refund received will be

credited to card account and adjusted against the

original transaction.

Such credits posted to the Card Account

including but not limited to those arising from

returned goods or services or cancelled

transactions, the Reward Points or cashpoints

accrued as per product feature will be reduced /

reversed / adjusted.

In case of cancellation of E vouchers that were

availed by redeeming reward points/CashPoints,

the restoration of reward points/CashPoints, if

allowed at the discretion of the Bank, would be

allowed at same rate at which the E vouchers

were redeemed.

r. For flight and hotel bookings, Credit Card

members can redeem up to a maximum of 70%

of the booking value through Reward

Points/CashPoints. Rest of the transaction

amount will have to be paid via the same Credit

Card limit. This applies to Infinia, Infinia (Metal

Edition), Diners Black Metal Edition, Diners Black

cards, H.O.G Diners Club, BizBlack Metal Card,

BizPower, BizGrow, BizFirst, GIGA Business

w.e.f. 25th July 2020. This is applicable to retail

and business card variants of Regalia, Regalia

First, Regalia Gold and other Diners card variants

(ClubMiles, Rewardz, Privilege, Premium,

Harley-Davidson Diners Club), since 25th Nov

2019. This condition applies for transactions

done on HDFC Bank Smartbuy or the dedicated

website portals of the bank for the respective

card variants.

s. For flight and hotel bookings, Credit Card

members can redeem up to a maximum of 50%

of booking value through Reward

Points/CashPoints. Rest of the transaction

amount will have to be paid via the same Credit

Card limit. This condition applies to all cards

other than those mentioned in above point (i) The

cards are grouped as Regular, Cashback,

Premium,Premium Travel, Professional, Co-

branded and Business cards on the bank's

website.This condition applies for transactions

done on HDFC Bank Smartbuy. This is in effect

from 10th June 2019. (The limit mentioned under

point (p) and (q) above do not apply to the

Marriott Bonvoy Points. Please refer to the terms

and conditions of the Marriott Bonvoy Program

available at

https://www.marriott.com/loyalty/terms/default.mi

t. If the Credit card is blocked due to hot listing

i.e. lost, stolen, etc (or) Card is Returned i.e. not

delivered due to address change, etc (or)

resident card holder holding a Non-resident

account (or) de-activation of card till card holder

authorization and is not re-activated within 6

months from block placement - For such cases

Reward Points accrued in the card will be

nullified.

u. Customers can earn cashback through

redemption of reward points/CashPoints towards

cashback.

Cashback credits will not be considered as

payment for the last statement. Customers need

to effect payment towards the previous statement

outstanding.

v. W.e.f Jan’23 Reward Points earned through

transaction having Instant Discount / Cashback

offered by HDFC Bank will be invalid & debited in

120 days of posting.

w. For Closed Cards:

• Reward points will be available for

redemption only for 30 days from the date of

card closure. Points will get lapsed post 30

days of card closure.

• Reward Points redemption is allowed only

towards products/vouchers.

• Cashback redemptions are not allowed on

closed cards.

x. Fair Usage Policy as of Oct’23:

• The maximum reward points that can be

earned in a statement cycle for Infinia/infinia

Metal is 2,00,000.

• The maximum reward points that can be

earned in a statement cycle for Diners Black

Metal Edition, Diners Black, H.O.G Diners

Club Card is 75,000.

• The maximum reward points that can be

earned in a statement cycle for Regalia Gold,

Regalia, Business Regalia, Diners Privilege,

Diners ClubMiles, Diners Premium and

Harley-Davidson Diners Club Card is 50,000.

• The maximum reward points that can be

earned in a statement cycle for Regalia First,

Business Regalia First is 25,000.

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• The maximum reward points that can be

earned in a statement cycle for Money back,

Money back plus, Diners Rewards, Freedom

Card, Business Moneyback is 15,000.

• The maximum reward points that can be

earned in a statement cycle for Tata Neu

Infinity* is 50,000.

• The maximum reward points that can be

earned in a statement cycle for Times

Platinum,Times Titanium, Tata Neu

Plus*,IOCL,IRCTC*,Retailo, Medvol,

Pharmeasy, Pinelabs, Equitas Excite,

Equitas Elegance is 25,000.

• The Maximum reward points that can be

earned in a statement cycle for SOLITAIRE,

BEST PRICE SAVE MAX WALMART,

TEACHERS, DOCTORS, SIGNATURE,

VALUE PLUS, GOLD, JET, Corporate

Premium, SNAP DEAL, BUSINESS

PLATINUM, Harley-Davidson Diners Club,

Privilege, SILVER, TITANIUM, ALL MILES,

MARUTI, BUSINESS FREEDOM,

BUSINESS GURANTEE is 15,000.

• The maximum reward points that can be

earned in a statement cycle for BizBlack

Metal Card is 1,50,000, BizPower is 60,000,

BizGrow is 15,000, BizFirst is 15,000 and

GIGA Business is 15,000

For Flipkart cards, the maximum cashback

that can be earned under "1% cash back

category" is Rs.25,000 per month.

(*) applicable only on the spend categories

that does not have an existing Fair Usage

Policy

J) Other Important Information

a) HDFC Bank UPI RuPay/ UPI RuPay Biz

Credit Card: No physical Credit Card will be

provided for customers who were issued with

HDFC Bank UPI RuPay/ UPI RuPay Biz Credit

Card and it will be a virtual only card. The virtual

card details will be available in the MyCards

platform. Customers can call on the IVR number

(1860 266 0333) to set the PIN of their virtual

card.

K) Lounge Access

Priority Pass - Charge of $27 + taxes, will be

applicable on all the lounge visits exceeding the

complimentary limit.

Infinia, Infinia (Metal Edition): Complimentary

priority pass membership for Primary and add-on

card holders with unlimited lounge access for

priority pass card holder.

Diners Club Credit Card - All visits exceeding the

complimentary limit will be charged at the

prevailing lounge rate inclusive of taxes. Card

validation charges for the lounge will be levied

and not reversed.

Please ensure the safety of your Priority Pass to

avoid misuse. The priority pass is not

transferable. Bank has the right to withdraw the

Priority Pass membership, or any other benefit

associated with your credit card if your card is

closed or remains inactive for more than 90 days.

These charges will be billed on your subsequent

statement within 90 days of date of visit and this

transaction will not accrue Reward Points.

Currency conversion rate is applicable as on the

date of settlement.

Complimentary Lounge Access Within India

for BizBlack Metal Card and BizPower:

Biz Black Metal Card: Unlimited lounge access

eligible on making min one transaction of any

amount in previous month (excluding first month

of card issuance)

Biz Power: two complimentary domestic lounge

access every calendar quarter, additional two

complimentary domestic lounge access

(excluding first quarter of card issuance) on min

spends of Rs.75,000 in previous calendar quarter

L) Goods and Services Tax (GST): Applicable

on all Fees, Interest, and other Charges. The

applicable GST would be dependent on place of

provision (POP) and place of supply (POS). If

POP and POS are in the same state then

applicable GST would be CGST and SGST /

UTGST else, IGST. GST For FEE & Charges /

Interest transactions Billed on statement date will

reflect in next month statement. GST levied will

not be reversed on Any dispute on Fee &

Charges / interest.

M) TDS on withdrawals above Rs 1 crore:

TDS@2% is applicable on aggregate cash

withdrawals exceeding Rs 1 Cr from accounts

and cards, in a FY. Visit www.hdfcbank.com for

details.

In line with RBI mandate, basis the nature and

purpose of the transactions carried out on your

credit card, customers are advised not to make

any payments to the credit card through FCRA

accounts. In case, if any payments are observed

through these accounts, customer may receive a

notice from the Ministry of Home Affairs seeking

explanation for such payments.

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Please select APR calculator from Important

document tab in the below link:

https://www.hdfcbank.com/personal/pay/cards/c

redit-cards/membership-kit

N) Most Important Terms and Conditions in

Regional Languages

Please Visit www.hdfcbank.com for information

on MITC in regional languages, Options available

1) Hindi 2) Kannada 3) Malayalam 4) Telugu 5)

Tamil 6) Bengali 7) Marathi 8) Gujarati 9) Punjabi

10) Oriya 11) Assamese

The Cardmember hereby acknowledges that the

Most Important Terms and Conditions available

in regional languages at www.hdfcbank.com is

the representative text of the English version of

the Most Important Terms and Conditions.

The Cardmember agrees and acknowledges that

in the event of any inconsistency between the

texts in English and regional languages of the

Most Important Terms and Conditions, the text in

English shall prevail and shall be binding on the

Cardmember

Customer Compensation Policy is displayed on the bank website under Our Corporate

Commitment > Citizens Charter > Customer Compensation Policy > Credit Cards

For any sales queries on mis-selling / harassment / complaints, please write to

[email protected] or call at 18002583838

For Credit Card services like Checking Your Reward Points/CashPoints, Converting Eligible

Spends to EMI and Reporting Credit Card Disputes through SMS, please send an SMS to

7308080808.

There are no pre-defined keywords and you can type your own query to use this facility.

PHONEBANKING NUMBERS

1800 1600 / 1800 2600

If you are not in India: +91 22 61606160

If you don’t wish to be called about our products and services, kindly login to our website:

www.hdfcbank.com and register yourself in our Don’t call Registration option. Card account levied

with late payment charges in the latest generated statement will be exempted from the cash

processing fee.

O) Additional Schedule - Income Recognition,

Asset Classification and Provisioning pertaining

to Advances- Clarifications (IRACP)

With reference to the Credit Card application

submitted by me/by us, l/we confirm having

understood the following concepts and illustrative

examples (as detailed below) related to due dates,

classification of my/our Card/loan accounts as

Special Mention Account (SMA)/ Non-Performing

Asset (NPA) in the course of the conduct of the

accounts.

Also understand that loan account referred herein

shall be applicable to both the credit card and/or any

other additional loan that may avail from the bank

based on the credit card if the application is approved.

(The additional loans would be applicable for cards

issued to individual only & subject to certain eligibility

criteria and includes loans given within the credit card

sanctioned limit or as a separate facility based on

credit card)

Concepts / Clarifications / Illustrative Examples

Dues: mean, the principal/ interest/ any charges

levied on the loan account which are payable within

the period stipulated as per the terms of sanction of

the credit facility/payment due date mentioned in the

monthly statement.

Overdue: Means, the principal interest/ any charges

levied on the loan account which are payable but

have not been paid within the period stipulated as per

the terms of sanction of the credit facility. In other

words, any amount due to the bank under any credit

facility is 'overdue' if it is not paid on the due date fixed

by the bank.

Appropriation of payments: Payments received

against the Cardmember’s card outstanding will be

adjusted against all pre-closure, GST, fees and

charges, EMI, cash advances and retail purchases in

that order.

If in any loan account as on 01.02.21 there are no

over dues and an amount of ₹X is due for payment

towards principal instalment / interest / charges, any

payment being credited on or after 01.02.21 in the

loan account will be used to pay off the dues

outstanding on 01.02.21.

Assuming that nothing is paid or there is partial

payment (₹Y) of dues during February month, the

overdue as on 01.03.21 will be ₹X-Y.

Additionally, an amount of ₹Z becomes due as on

01.03.21, Now any payment/ partial payment into

the account on or after 01.03.21 will be first

utilized to pay off the partial due of 01.02.21 (₹X

- ₹Y) If there is more recovery than the ₹X - ₹Y.

then. After recovering dues of 01.02.21, the remaining

amount will be treated as recovery towards due of

01.03.21.

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Age of oldest Dues: The age of oldest dues is

reckoned in days from the date on which the oldest

payment is due and continues to remain unpaid in the

aforesaid illustration, if the Dues relating to 1

Feb’21

remain unpaid till 01.03.21, the age of the oldest dues

is reckoned as 29 days on 02.03.21.

Classification as Special Mention Account (SMA)

and Non-Performing Asset (NPA) Lending

institutions will recognize the incipient stress in loan

accounts, immediately on Default, by classifying them

as Special Mention Accounts (SMA) The basis of

classification of SMA / NPA Category shall be as

follows:

Outstanding in the Credit card account or

Additional Loan thereon (For credit card dues

referred hereinto is the Minimum Amount Due

as mentioned in the card statement)

SMA Sub-