Lowe’s and the Gable design are registered trademarks of LF, LLC.
Extended Protection Plan
Coverage Options
Product Purchase Price Plan Price
$ 200 – $ 299.99 ..............................$ 29.97
$ 300 – $ 399.99 ..............................$ 39.97
$ 400 – $ 499.99 ..............................$ 59.97
$ 500 – $ 799.99 ..............................$ 79.97
$ 800 – $ 999.99 ............................$ 129.97
$ 1,000 – $ 1,999.99 ..........................$ 189.97
$ 2,000 – $ 5,000.00 ........................$ 239.97
Product Purchase Price Plan Price
$ 200 – $ 299.99 ..............................$ 49.97
$ 300 – $ 399.99 ..............................$ 64.97
$ 400 – $ 499.99 ..............................$ 84.97
$ 500 – $ 799.99 ............................$ 109.97
$ 800 – $ 999.99 ............................$ 189.97
$ 1,000 – $ 1,999.99 ..........................$ 249.97
$ 2,000 – $ 5,000.00 ........................$ 299.97
Lowe’s Extended Protection Plan
Enhance the manufacturer’s warranty on your lawn and garden purchase with a Lowe’s Extended Protection Plan.
The Extended Protection Plan protects your purchase from mechanical and electrical failure and gives you hassle-
free service with NO deductible.
If your covered product needs service, simply call 1-888-77LOWES and we’ll have your product running in no time.
No hassles, no deductibles, no hidden fees.
Extended Protection Plan Benefits
g
100% parts and labor coverage for mechanical
and electrical failures.
g
Fast, reliable repairs provided by pre-screened,
factory-authorized technicians.
g
Around the clock, toll-free customer assistance
1-888-77LOWES (56937).
g
From day one, convenient onsite or pick-up
service for riding mowers and products $800 and
over. All other products qualify for carry-in
service.
g
Fix it Fast Guarantee – if we can't fix your riding
mower within two weeks, we'll pay to have your
lawn cut.
g
No Lemon Guarantee – if your product requires
more than three repairs for the same problem,
we’ll replace it.
g
Transferable, at no charge, to a new owner.
Eligible Products Include:
FLORIDA OPE EXTENDED
PROTECTION PLAN BROCHURE
g
Blowers
g
Chain Saws
g
Chipper/Shredders
g
Cultivators
g
Edgers
g
Generators
g
Hedge Trimmers
g
Grills (under $200)
g
Log Splitters
g
Pressure Washers
g
Push Mowers
g
Riding Mowers
g
Snow Blowers
g
Tillers
g
Trimmers
g
and other Lawn &
Garden Equipment
Protection Above and
Beyond the Manufacturer’s
Warranty
Manufacturer’s Warranty vs. Lowe’s
Extended Protection Plan
EXAMPLE
02 Yr 4 Yr
Mechanical Defects/
Workmanship
Engine/Transmission
Normal Wear and Tear
Onsite/Pick-up Service
Routine Maintenance
and Consumables
(belts, batteries, bulbs, etc.)
Standard Manufacturer's Warranty
Lowe's Extended Coverage
Not Covered
Manufacturer's Warranty may vary from example based on brand and/or model.
See Extended Protection Plan T
erms and
Conditions for complete coverage details.
Not for commercial use.
Call 24 hours a day, 7 days a week
for service or repair assistance
Extended Protection Replacement
Plan Coverage Options
Product Purchase Price Plan Price
$ 0 – $ 49.99 ..................................$ 4.97
$ 50 – $ 99
.
99
..................................$ 9.97
$ 100 – $ 149.99................................$ 14.97
$ 150 – $ 199.99................................$ 19.97
1-Year Replacement Plan for
Lawn & Garden Equipment under $200
(begins after manufacturer’s labor warranty ends)
4-Year Extended Protection Plan for
Lawn & Garden Equipment $200 and over
(begins on date of purchase)
3-Year Extended Protection Plan for
Lawn & Garden Equipment $200 and over
(begins on date of purchase)
Replacement Protection
Plan Benefits
One Year Replacement Protection
for Lawn & Garden Products under $200
g
One year of replacement plan coverage.
g
One-time product replacement value for failed
products – no repairs necessary!
g
Power surge protection from day one.
g
Transferable, at no charge, to a new owner.
1
Choose the right plan for you – see
options below.
Purchase the plan at the register.
If your product fails, simply call
1-888-77LOWES (56937). Please keep
this brochure and your receipt; they
are required for service or
replacement.
2
3
Purchasing Your Extended
Protection Plan is as
Easy as 1-2-3!
Extended
Pr otection
Plan
Lawn and
Garden
“FIX IT FAST” GUARANTEE FOR RIDING MOWERS
See inside for details
New Hampshire
Insurance
Company
Terms & Conditions
New Hampshire Insurance Company
Definitions: Throughout this Extended or Replacement Protection Plan
(“Plan”) the words “We,” “Us” and “Our” refer to the New Hampshire
Insurance Company. “LOWE’S” refers individually to “Lowe’s Companies,
Inc.” (a North Carolina corporation) or, depending on where the Product
was purchased, one of its wholly-owned subsidiaries, namely, “Lowe’s
Home Centers, Inc.” (a North Carolina corporation) or “Lowe’s HIW, Inc.” (a
Washington corporation).The words “You,” “Your” and “Owner” refer to the
purchaser of this Plan or the approved transferee. “Product” the consumer
item(s) which You purchased concurrently with and which is(are) covered
by this Plan. National Electronics Warranty Corporation of Florida
(“NEW”), is the administrator of this Plan.
This is a legal contract. By purchasing it, You understand that it is a
contract and acknowledge that You have had the opportunity to read the
terms and conditions set forth herein.
Service and Coverage: To arrange service, call 1-888-77LOWES (888-
775-6937). You must call prior to having service; all repairs must be
authorized in advance. Unauthorized repairs may not be covered. Foreign
language assistance and TDD service for the hearing impaired are
available for Your convenience. For TDD service, please call 1-800-288-
6990.
Availability of Services: While We try to complete service as quickly as
possible, We are not responsible for delays caused by factors beyond Our
control, including but not limited to manufacturer’s delays, shipping to a
regional service facility, or acts of God.
•
These Plans cover parts and labor costs resulting from a mechanical
or electrical failure of the Product caused by defects in workmanship
and materials.
•
These Plans provide coverage for Product failures due to dust, heat,
humidity and normal wear and tear, which is not covered under any
insurance policy, or any other warranty or plan.
•
Replacement parts will be, at our discretion, new, rebuilt or non-
original manufacturer’s parts that perform to the factory
specifications of the Product.
•
These Plans are inclusive of the manufacturer’s warranty. It does not
replace the manufacturer’s warranty. After the manufacturer’s
warranty expires, this Plan continues to provide the manufacturer’s
benefits, as well as certain additional benefits listed within the Plan’s
terms and conditions.
•
Products, including those within the original manufacturer’s warranty
period, may be repaired or replaced with a comparable Product, or
We will issue a voucher, check, or gift card for the original purchase
price, including sales tax, at Our discretion.
Product Specific Benefits:
Lawn and Garden Equipment Extended Protection Plan: Three (3) or
Four (4) year coverage from date of purchase depending on the plan
purchased includes:
•
Onsite ser
vice or pickup and delivery for service on Riding Mowers
and Products o
ver $800 from the date of purchase.
•
Fix It Fast guarantee for Riding Mowers. A one-time payment over the
life of this contract of $25 will be sent to You in the event Your riding
mower is not repaired within fourteen (14) days of the initial visit.
•
Complete power surge protection from the date of purchase on the
Product covered.
•
Eligible products include; blowers, chain saws, chippers/shredders,
cultivators, edgers, generators, hedge trimmers, log splitters, pressure
washers, push mowers, riding mowers, snow blowers, tillers, and other
outdoor power equipment.
Replacement Protection Plan: Replacement Protection Plan’s provide
for a one-time replacement of eligible Products if required due to
breakdown during the one (1) year period following expiration of labor
coverage under the manufacturer’s warranty, including power- surge
protection from date of purchase. For eligible gas grills Replacement
Protection Plan’s provide for a one-time replacement if required due to a
breakdown during the one (1) year period following expiration of
manufacturers one (1) year parts warranty.
You are responsible for shipping or delivering Your Product to and from
either the store where the Product was purchased or to and from a
specified, approved service provider, per the instructions of the
administrator.
Conditions:
•
In some cases You may be required to ship Your covered Product for
repair.
•
The Extended Protection Plans are considered fulfilled when a
Product is replaced.
•
Replacement Protection Plans are fulfilled when a Product is
replaced or You are reimbursed for the original Product purchase
price, including sales tax, on the receipt.
•
You must provide a safe, non-threatening environment for Our
technicians in order to receive service.
•
This Plan provides coverage on a carry-in basis for remote control
repairs not due to loss or abuse.
•
We are not responsible for personal items left in the Product to be
repaired.
•
Some Products may need to be removed from the home to be
repaired.
Purchaser Records: Your Plan sales receipt and these terms and
conditions, including the provisions, limitations, definitions, and
exclusions constitute the entire Plan. You must keep this Plan and
applicable sales receipt and may be required to produce them to obtain
service or replacement.
No Lemon Policy: After three (3) same major failure service repairs have
been completed on three (3) separate occasions within a twelve (12)
month period on an individual Product, and that individual Product
requires a fourth (4
th
) repair, as determined by Us, We will replace it with
a product of comparable performance, not to exceed the original
purchase price. Replacement products may be, at Our discretion, new or
rebuilt to meet the manufacturer’s specifications of the original Product.
Technological advances may result in a replacement product with a lower
selling price than the original Product. For clearance, open-box and other
Products originally purchased at a discount, We reserve the right to issue
a voucher for the original purchase price, including sales tax paid. The
original Product and purchase receipts must be returned to Us, along with
authorized service repair receipts from three (3) separate completed
service repairs, to qualify. One (1) service request number, requiring
functional part(s) repair/replacement is the equivalent of one (1) repair.
Keep Your service receipts! Copies of service receipts cannot be
provided by Us. Preventative maintenance checks, cleanings, Product
diagnosis, customer education, accessory repairs/replacements, and
repairs done outside the U.S.A. are not considered repairs for the
purposes of the No Lemon Policy.
Renewals: We are not obligated to renew Your Plan.
General Exclusions: These Plans do not cover: (1) repairs caused by
accidental or intentional physical damage, spilled liquids, insect
infestation, misuse, abuse, Products with altered or missing serial
numbers; (2) damage caused by unauthorized repair personnel; (3)
replacement costs for lost or consumable parts (knobs, remotes,
batteries, bags, belts, etc.); (4) cosmetic damage and problems due to
improper and/or non-factory authorized installation or repairs; (5) acts
of God; (6) Products used for commercial purposes (multi-user
organizations) public rental or communal use in multi-family housing
(Use of a Product for these purposes will void this Plan, unless noted
specifically as a commercial Plan on the original purchase receipt); (7)
Products that are not listed on this Plan; (8) consequential or incidental
damages, including but not limited to, loss of use, loss of business, loss
of profits, loss of data, down-time and charges for time and effort; (9)
any fees related to third party contracts; (10) “No problem found”
diagnosis or failure to follow the manufacturer’s instructions; (11) any
failures, parts and/or labor costs incurred as a result of a
manufacturer’s recall; (12) repair or replacement caused by defects that
existed prior to the purchase of this plan; (13) service or replacement
outside of the USA; (14) cleanings and alignments unless otherwise
noted; (15) theft; (16) liability or damage to property, or injury or death
to any person arising out of the operation, maintenance or use of the
Product; (17) cost of preventative maintenance, or damages caused by
improper preventative maintenance; (18) seized or damaged parts
resulting from failure to maintain proper levels of lubricants or coolants,
resulting from using contaminated or improper lubricants; resulting from
using stale, contaminated, or improper fuel; or resulting from freezing or
overheating; and (19) Products with safety feature(s) removed,
bypassed, disabled or altered.
Limit of Liability: For any single claim, the limit of liability under this
Plan is the lesser of (1) cost of authorized repairs, (2) cost of Product
replacement with a product with similar features, (3) cost of
reimbursement for authorized repairs or replacement or (4) the price
that You originally paid for the Product. UNDER NO CIRCUMSTANCES
SHALL OUR LIABILITY UNDER THIS PLAN EXCEED THE PURCHASE PRICE
PAID FOR THE PRODUCT COVERED. In the event that the total of any and
all authorized repairs and other coverage (i.e. food spoilage, surge
protection reimbursement, rental reimbursement, etc.) exceeds the
purchase price paid for the Product, or We replace the Product with
another of equal or greater value, We shall have satisfied all obligations
owed under this Plan.
Cancellation: This Plan may, at Our discretion, be cancelled by Us for
fraud or material misrepresentation, including, but not limited to,
commercial or rental use. Unauthorized repair or replacement of covered
equipment may, at Our discretion, result in the cancellation of this Plan
by Us. In the event of cancellation by Us, written notice of cancellation
shall be mailed to You not less than sixty (60) days before cancellation
is effective. This Plan can be cancelled by You at any time for any reason
by mailing or delivering to Us notice of cancellation. If the Plan is
cancelled: (a) within thirty (30) days of the receipt of this Plan, You shall
receive a full refund of the price paid for the Plan provided no service
has been performed, or (b) after thirty (30) days, You will receive a
refund based on 100% of unearned pro rata premium less any claims
that have been paid or less the cost of repairs, made by Us. If We
cancel after thirty (30) days, the return premium is based upon 100%
of unearned pro rata premium.
No cancellation fee applies to this Plan. No deductible applies to this
Plan.
Mail cancellation request along with this document and all original
receipts to:
National Electronics Warranty Corporation of Florida
LOWE’S Extended Protection Plan
P.O. Box 1970
Ashburn, VA 20146-1970
Transferable: This Plan may be transferred to a subsequent Owner of
the Product at no additional charge. To transfer, call 1-888-77LOWES
(888-775-6937). Proof of purchase receipt, as well as any service
repair receipts must be transferred to the new Owner. Information
provided by You must include the Plan number, date of transfer, new
Owner’s name, complete address and telephone number.
The New Hampshire Insurance Company can be contacted at: 175
Water Street. 20th Floor, New York, NY 10038. Telephone 1-800-250-
3819. If, within sixty (60) days We have not paid a covered claim,
provided You with a refund, or if You are otherwise dissatisfied, You may
make a claim directly to the insurance company.
Manufacturer’s Responsibilities: Parts and services covered during the
manufacturer’s warranty period are the responsibility of the
manufacturer.
For service call 888-77 LOWES (888-775-6937)
Administered by: National Electronics Warranty Corporation of Florida
PO Box 1970, Ashburn, Virginia 20146-1970 • 1-888-775-6937
© 2004 N.E.W. Customer Service Companies, Inc. All Rights Reserved
LWSF-OPE-BR-07.04
86353 (07/04)
Your Information
First Name: ____________________________________
Last Name:______________________________________
Telephone: ____________________________________
Email address: __________________________________
Address: ______________________________________
City __________________________________________
State _________________________ Zip _____________
Signature ______________________________________
Product Information
Product Code____________________________________
Model No. ______________________________________
Manufacturer____________________________________
Price of Product (excluding tax) ____________________
