DHL EXPRESS
SERVICE & RATE
GUIDE 2024
ANGUILLA, ANTIGUA, ARUBA,
BONAIRE, DOMINICA, GRENADA
GUYANA, MONTSERRAT,NEVIS,
ST.BARTHELEMY, ST.EUSTATIUS,
ST.KITTS, ST.LUCIA,ST. VINCENT,
SURINAMEANDTURKS & CAICOS
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Connecting Your World
Dear Customer
Sustainability
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+
CONNECTING YOUR WORLD
220
countries and
territories served
500+
airports served
worldwide
300+
aircraft
2,400+
ights per day
3,500
facilities
34,500
vehicles
148,000
Service Points
296
million
Time Denite shipments
per year
120,000
employees
415
TAPA* certications
By the year 2050,
DHL Group aimsto
achieve net zero
emissions logistics
Figures are global and are approximate as of the end of 2022
*TAPA = Transported Asset Protection Association
DEAR CUSTOMER
Welcome to the DHL Express Service and Rate Guide for 2024. If you are reading this, it means you have a personal or business need to
move something, from somewhere, to somewhere and you want it done quickly, securely and reliably. We are here to help you!
As the global market leader in Time Denite International (TDI)
shipping and courier delivery, and the most international
company in the world, this is what we do! We move over 1 million
shipments every working day, from point A to point B in 220
countries and territories, as quickly, securely and reliably as
possible and with as much transparency as possible. Over
2.5million customers around the world put their trust in us, and
our team of 120,000+ Certied International Specialists strive to
exceed their expectations on every single shipment.
Global logistics appears to be nally seeing the end of COVID-
driven disruptions but yet is not completely back to the ‘normal’
ofthe previous time period. Overall, the global macroeconomic
situation has started to stabilize although uncertainty remains.
Aviation networks remain volatile in many parts of the world and
the crisis in Europe continues to add complexity to global
logistics. In the face of these and other challenges, we have
continued to invest in safeguarding the resilience of our global
network, which enables us to provide secure and reliable supply
chain solutions to support our customers.
Sustainability continues to grow in focus in all logistics
conversations and I invite you to learn how our GoGreen Plus
service, introduced in 2023, and our leveraging of Sustainable
Aviation Fuel (SAF) can directly help make your products more
environmentally friendly – a growing criterion in the purchase
decision process of both individual consumers and businesses.
Digitalization retains its laser focus at DHL and we have brought
to market a slew of tools to support our customers, in particular
small businesses. For example, the new My Global Trade Services
tool aims to reduce customs complexity and improve getting
clearance ‘rst time right!’. The DHL Express Commerce tool can
help small businesses fast-forward taking their online sales
channels international. Small business owners, let us help support
your growth by enabling you to Save More as you Ship More! You
could benet from our Dynamic Discounting commercial options.
Interested? Let’s connect!
In conclusion, please use this guide to learn how DHL Express
products, services and tools can meet your logistics needs. Thank
you for trusting us to be your Logistics Partner of Choice. Tell us
how we can support your growth: reach out to us on MyDHL
+
.
Sincerely,
Feroz Parkar
Managing Director
DHL Express Caribbean Agents
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DHL Express Service & Rate Guide 2024: Caribbean Agents
SUSTAINABILITY
Everything we do is to serve
one purpose: Connecting
people, improving lives.
Tofulll this purpose, we need
to make every dimension of
our business sustainable. Our
Sustainability Roadmap sets
out our ambitions in three
focus areas: Environment,
Social and Governance (ESG).
Find case studies and more
details here.
OUR TARGETS FOR 2030
<28.5 million
Reduction in our
greenhouse gas
emissions to under
28.5 million tons
Investment of
€7billion in green
technologies
€7 billion
Commitment to SBTi
(Science-Based
Targets initiatives)
SBTi
SAF blending of 30%
for all air transport
30%
CLEAN OPERATIONS FOR CLIMATE
PROTECTION
Leader in sustainable aviation
Our GoGreen Plus service allows you to
embrace green logistics by insetting, or
reducing, the CO2 within your own supply chain. We
do this by using Sustainable Aviation Fuel (SAF). And
that is not only good for the environment, it can benet you by helping you to
report your CO2 emissions. Here is how to get on board:
n With the GoGreen Plus basic contract, 30% CO2 reduction (insetting) is
applied to all your express shipments via air.
n In MyDHL
+
, you can opt for GoGreen Plus and choose which shipments to
invest in with SAF.
n Alternatively, choose a customized oer for even more CO2 reduction.
Our GoGreen Plus service is made possible following DHL’s landmark
collaborations with bp and Neste to supply DHL Express with SAF, which is
expected to save some two million tons of carbon dioxide emissions over the
aviation fuel cycle.
Green last-mile and line-haul
Electrify 60% of last-mile delivery vehicles and increase share of
sustainable fuels in line haul to more than 30% by 2030.
Carbon neutral buildings
Design 100% of all new buildings to be carbon neutral.
Green product portfolio
Our GoGreen Plus service allows customers shipping TDI to inset their
CO2 air emissions by up to 100%.
Through collaboration, we can make our supply chains more sustainable.
Read more about the Era of Sustainable Logistics.
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COMMITMENTS
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GREAT COMPANY TO
WORK FOR ALL
n Attract and retain the best talent
n Strong ‘Safety First’ culture
n Diverse and inclusive workplace
HIGHLY TRUSTED
COMPANY
n Compliance as an integral part of daily
business
n Eective governance set-up across our
organization
n Like-minded and compliant suppliers and
partners
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Export
Services
Import
Services
Domestic
Services
Enabling Your
Growth
Optional
Services
Surcharges
SERVICE OFFERING
Our core services are Time Denite International (TDI) and oer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services oer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide
Our most popular product, DHL Express Worldwide, oers an
end of business day delivery service around the world for pieces
up to 150 lb (70 kg) and shipments up to 6,600 lb (3,000 kg).
We deliver reliably and quickly to more global destinations
across a single integrated network than any other express
delivery company.
DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
oers a money-back guarantee* and allows for pieces up to
150 lb (70 kg) and shipments up to 660 lb (300 kg).
DHL Express 9:00 (10:30 to the USA)
Our premium time-denite service oers a delivery before 9:00
(10:30 to the USA) on lanes that guarantee either a next or
second business day delivery. DHL Express 9:00 is oered to the
majority of business centers in Europe, the Middle East, Africa,
Asia and the Americas. DHL Express 9:00 features a money-back
guarantee* and is suitable for pieces up to 66 lb (30 kg) and
shipments up to 660 lb (300 kg).
Our international services at a glance
DHL Express Worldwide DHL Express 12:00
DHL Express 9:00
(10:30 to the USA)
Service description
Delivery by the end of
thenext possible
businessday
Delivery before 12 noon
onthe next possible
businessday
Delivery before 9:00
(10:30to the USA) on the
next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 147 85
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 150 lb (70 kg) 150 lb (70 kg) 66 lb (30 kg)
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)**
47.2 x 31.5 x 31.5 in
(120 x 80 x 80 cm)
47.2 x 31.5 x 31.5 in
(120 x 80 x 80 cm)
47.2 x 31.5 x 31.5 in
(120 x 80 x 80 cm)
Maximum pallet weight 2,200 lb (1,000 kg) Pallets not accepted Pallets not accepted
Maximum shipment weight 6,600 lb (3,000 kg) 660 lb (300 kg) 660 lb (300 kg)
Maximum pallet dimensions (L x W x H) 118 x 79 x 63 in Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see mydhl.express.dhl for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Export
Services
Import
Services
Domestic
Services
Enabling Your
Growth
Optional
Services
Surcharges
SERVICE OFFERING
IMPORT SERVICES
With the DHL Express Worldwide Import product, you can
import shipments from over 220 countries and territories in
the world. This is more than any other express delivery
company can oer. What’s more, customers in, say, the USA can
order an import from China not just to the USA, but to any other
destinations as well – we call this a Third Country shipment.
There is no need for local brokers or forwarders to get involved
in any part of the process. You are in full control, and able to
manage all aspects of your imports in a very simple way.
If you need a faster delivery, our DHL Express 12:00 and DHL
Express 9:00 services are available for import as well. You can
order an import from another country, to be delivered to your
country or any other destination, by using our dedicated
electronic shipping solution for imports. You will have one
account number, one invoice in a single currency and a xed
price that means you know exactly what you will pay.
DOMESTIC SERVICES
If you want to ship documents or goods within your own
country, we can oer our Time Denite Domestic products with
delivery time guarantee of the end of the next possible
business day.
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Export
Services
Import
Services
Domestic
Services
Enabling Your
Growth
Optional
Services
Surcharges
SERVICE OFFERING
GLOBAL TRADE AND YOU
A series of crises has put international trade at the center of the debate about economic growth
and resilience. What are the current prospects for globalization and trade? Is there cause for
concern? Is trade still an attractive source of growth? We deep dived into the data and conducted
a thorough, fact-based analysis – and the results might just surprise you. In partnership with
NYU Stern’s Center for the Future of Management and its DHL Initiative on Globalization, the
‘DHL Trade Growth Atlas’ examines global trade growth trends and the trade patterns of
173countries worldwide that combined make up more than 99% of world trade, GDP and
population. Despite recent shocks and worsening macroeconomic conditions in much of the
world, the study overall gives an upbeat assessment of the prospects for future trade growth.
We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.
Trade growth
expanding across a
broader range of
countries
New poles
emerging: world
trade center of
gravity moving
south
Shift in mix of
products traded by
advanced vs.
emerging
economies
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
Discover and grow
Visit dhl.com/discover to learn more
about how DHL helps e-commerce
companies ranging from start-ups to
large enterprises, advising them on how
to grow internationally. Our e-commerce
focussed country guides, white papers
such as ‘The UItimate B2B E-Commerce
Guide’, customer and trend research and
market intelligence tools can enable you
to better understand your customers and
their shipping requirements to take the
next step in your e-commerce journey.
International e-commerce
We help our customers go global with
ease and speed to maximize the
enormous potential of international
e-commerce. DHL supports our
customers’ international growth with:
n Global reach
n Express delivery options
n Flexible delivery options for receivers
(see ‘On Demand Delivery’)
n Duty billing options and customs
expertise
n Consultative advice for our customers
on how to increase sales and grow
cross-border
Fast, exible and easy
Consumers expect everything
‘ondemand’ – anytime, anywhere.
DHLshipping options give customers a
distinct competitive edge: over 90% of
online consumers look at the available
delivery options before going to the
checkout, and their decision is inuenced
by delivery speed, exibility and ease.
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Export
Services
Import
Services
Domestic
Services
Enabling Your
Growth
Optional
Services
Surcharges
SERVICE OFFERING
OPTIONAL SERVICES
DHL Express oers a wide range of optional services –
fromnon-standard deliveries and billing options to climate
neutral shipping.
GoGreen Plus
When selected, DHL will reduce (inset) CO2 emissions from air
transport through the purchase of Sustainable Aviation Fuel
(SAF). SAF can reduce lifecycle carbon emissions by up to 80%
compared to traditional jet fuel. GoGreen Plus – Carbon Reduced
service, supports Scope 3 emission reductions in alignment with
the Science Based Target initiative. The process is audited
annually by SGS (Société Générale de Surveillance) to ensure
compliance with regulations and standards. Alternative
reduction levels and CO2 emission reports are available on
contractual basis only.
Dedicated Pickup
If your business needs a dedicated vehicle to collect unusual
shipments, or a pickup outside normal business hours, we can
arrange this for you.
Dedicated Delivery
On customer request, an immediate or non-routine, once-only
delivery of a shipment within a normal working day or a holiday
that involves a specic vehicle such as tail lift truck or more than
one courier.
Saturday Delivery
We oer Saturday delivery services to key cities in more than
70countries.
Shipment Value Protection
We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
event of physical damage or loss. The service is subject to
specic limitations and exclusions as described in our Terms
andConditions.
Extended Liability
If you are sending valuable documents such as passports, visa
applications or regulatory certicates you can extend coverage
and compensation beyond the DHL standard liability described
in our Terms andConditions. In the event of full or partial loss to
a document shipment, a xed compensation will be paid
regardless of the replacement cost of the document.
Shipment Preparation
This is a convenient, fast and reliable service for seasonal
orirregular shipments that require extra resources for their
preparation. DHL manages the entire process of waybill
preparation, content selection, labeling and packaging,
thensends the shipments to the designated addresses.
Packaging Supplies
Charges apply for all DHL standard packaging items including
plastic yers provided in bulks or stacks.
Residential Address
Customers shipping to a home or private residence can activate
specic delivery options by designating the delivery address as
residential. For such shipments, DHL will proactively notify the
receiver via email or SMS about the shipment’s progress.
Receivers can then select the most suitable delivery option via
On Demand Delivery.
View charges
DUTY BILLING SERVICES
Duty Tax Paid
DHL can arrange for the shipper or a third party to be billed
for any duties and taxes payable at destination, rather than
the receiver of the shipment being billed. Charges apply
whenever duties, taxes or other regulatory fees occur, and
shipper has requested that those are to be billed outside of
the destination country.
For a full list of optional services, please visit mydhl.express.dhl.
Continues overleaf
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DHL Express Service & Rate Guide 2024: Caribbean Agents
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Services
Domestic
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Optional
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Surcharges
SERVICE OFFERING
OPTIONAL SERVICES
View charges
Direct Signature
If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.
Adult Signature
Delivery of a shipment to an adult. DHL will obtain a delivery
signature from an adult at the stipulated delivery address.
Change of Billing
This applies when a customer requests a change of dened
billing information on an already issued invoice, which will result
in a reissuing of the invoice and, in case of an account change,
crediting of the old account and debiting of the new.
Neutral Delivery
This service allows for the delivery of any shipment, without its
value being shared or exposed to the receiver. DHL will ensure
any paperwork exposing the value of the goods is removed from
the shipment prior to delivery.
For a full list of optional services, please visit mydhl.express.dhl.
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DHL Express Service & Rate Guide 2024: Caribbean Agents
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Import
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Domestic
Services
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Optional
Services
Surcharges
SERVICE OFFERING
SURCHARGES
In order to maintain a consistently high level of service, in
specic circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair for
all of our customers.
Fuel Surcharge
The fuel surcharge for International Time Denite services will
be based on the daily average spot prices for US Gulf Coast
(USGC) kerosene-type jet fuel, as reported by the U.S.
Department of Energy between 3rd week release of prior month
to 3rd week release of actual month. For example, the daily
average price for fuel from 18th April to 15th May is used to
determine the applicable surcharge in June.
The fuel surcharge applies to transportation charges on all
services and to the following surcharges (where applicable):
Saturday Delivery, Saturday Pickup, Elevated Risk, Demand
Surcharge, Emergency Situation, Remote Area Delivery, Remote
Area Pickup, Dedicated Pickup, Dedicated Delivery, Residential
Address, Overweight Piece, Oversize Piece and Non-Stackable
Pallet.
DHL reserves the right to change the fuel surcharge index and
table with or without notice. Both the amount and duration of
the surcharge will be determined at DHL’s sole discretion.
Remote Area
This surcharge applies when a shipment is collected from or
delivered to a location that is distant or dicult to serve.
Overweight Piece
A xed surcharge is applied to every piece, including a pallet that
exceeds a scale or volumetric weight of 150 lb (70 kg).
Oversize Piece
This xed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 48 in (120 cm). Does not
apply to pieces already subject to Overweight Piece surcharge.
Non-Stackable Pallet
This xed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 66 lb (30 kg).
Demand Surcharge
One or more Demand Surcharges will apply to shipments during
a period of high demand. A period of high demand is to be
determined by DHL at its own discretion but may include a time
of high demand for shipping services or a period with high
operational cost. Details regarding the application of Demand
Surcharges are set forth at mydhl.express.dhl and will be subject
to change upon prior notice. Demand Surcharges apply
cumulatively if a shipment and/or individual pieces meet more
than one of the specied criteria. Demand Surcharges apply in
addition to the rates and any other applicable charges.
Emergency Situation
A temporary surcharge, which allows us to cover operating cost
increases due to an emergency situation out of DHL’s control.
Change in market dynamics and air capacity availability is
reected through regular price adjustments. The charge will be
applied pro rata based on the chargeable weight (invoiced
weight) of a shipment.
Excepted Quantities
This xed surcharge is applied when the handling and
transportation of shipments involves substances and
commodities that are in Excepted Quantities in compliance with
IATA Dangerous Goods Regulations. Contractual agreement
required.
Dry Ice (UN1845)
A surcharge is applied when the transportation of shipments
involves handling Dry Ice UN1845 as a freezing agent for non-
dangerous goods such as diagnostic specimens. Contractual
agreement required.
Biological Substance UN3373
Shipments containing Biological Substances Category B
(UN3373) or genetically modied organisms as per UN3245 are
only accepted in combination with DHL Medical Express.
Contractual agreement required.
View charges
For a full list of surcharges, please visit mydhl.express.dhl. Continues overleaf
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Optional
Services
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SERVICE OFFERING
SURCHARGES
View charges
Lithium Batteries Section II
Shipping Lithium Batteries with equipment
A service charge will be assessed on Lithium-Ion and Lithium-
Metal batteries with equipment. Packaging must be compliant
with the appropriate IATA Packing Instruction (PI): 966 for
Lithium-Ion and 969 for Lithium-Metal, Section II respectively.
Accepted from approved shippers only.
DHL will not accept any shipment that is known or suspected to
contain defective or damaged batteries.
Full Dangerous Goods
A surcharge is applied per shipment when the transportation of
shipments involves handling substances and commodities
classied as fully regulated in accordance with the IATA
Dangerous Goods Regulations. Contractual agreement required.
Limited Quantities
A surcharge is applied per shipment when the ground handling
and transportation of shipments involves substances and
commodities that are in Limited Quantities. In compliance with
ADR regulations and which are restricted from air
transportation. Such dangerous goods are restricted to no more
than 66 lb (30 kg) per piece and are accepted from approved
Shippers only. Contractual agreement required.
Address Correction
A xed surcharge is applied per shipment when the destination
address provided by the Shipper is incomplete, outdated or
incorrect and DHL is subsequently unable to deliver the
shipment. DHL searches and determines the correct address to
complete the delivery.
Data Entry
A surcharge applies if the shipping label is not correctly
completed or has not been produced electronically according
toDHL standards and therefore requires manual data entry
byDHL.
Security Charges
Additional surcharges may apply when shipping to or importing
from a destination country where DHL is operating at elevated
risk due to continuous state of war, civil unrest, or continuous
threats from terrorism (Elevated Risk), or when shipping to or
importing from a destination country that is subject to trade
restrictions imposed by the UN Security Council or by national
legislation such as the European Union or the US Oce of
Foreign Assets Control (OFAC) (Restricted Destination).
For a full list of surcharges, please visit mydhl.express.dhl.
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Preparing Your Shipment
Packaging Your Shipment Paying for Your Shipment
HOW TO SHIP WITH
DHLEXPRESS
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1
2
3
Shipment weight
n Please weigh and measure your shipment.
n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in inches, then
divide the total sum by 139 for each piece in the shipment.
n Any piece in the shipment may be re-weighed and/or re-measured by DHL to conrm this calculation.
Documentation required: waybill
n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
numbered to allow you to track your shipment from collection through to delivery.
n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.
Documentation required: invoice
n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
by customs authorities to assess if duties or taxes are payable.
n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Preparing Your Shipment
Packaging Your Shipment Paying for Your Shipment
HOW TO SHIP WITH
DHLEXPRESS
PREPARING YOUR SHIPMENT INVOICE
This invoice template covers the key data elements required for a successful customs clearance. To help us ensure the service we
provide is ecient and high-quality, visit mydhl.express.dhl for more guidance.
SENDER
OTHER REMARKS
Line
Number
1
2
3
Full Description of Goods Qty
Commodity
Code
(Full Import HS Code
Preferred)
Country
of Origin
Unit
Value
& Currency
Sub-Total
Value
& Currency
Total Goods
Value
& Currency
Total Net
Weight
Total Gross
Weight
Net
Weight
Gross
Weight
Please add any additional critical information or specic country clearance requirements that might be relevant e.g. bank details, special formalities etc.
RECEIVER
GENERAL INFORMATION
BILLED TO/IMPORTER OF RECORD (IOR) (if dierent from Receiver)
Company Name:
Contact Name:
Building Name:
Street Name & Number:
Postcode:
City/Country:
Business/Private:
Phone:
Email:
Tax ID/VAT Number:
EORI Number:
Company Name:
Contact Name:
Building Name:
Street Name & Number:
Postcode:
City/Country:
Business/Private:
Phone:
Email:
Tax ID/VAT Number:
EORI Number:
Company Name:
Contact Name:
Building Name:
Street Name & Number:
Postcode:
City/Country:
Business/Private:
Phone:
Email:
Tax ID/VAT Number:
EORI Number:
Date:
Waybill Number:
Invoice Number:
Shipment Reference Number:
Receiver Reference Number:
Number of Invoice Line Items: Insurance Cost:
Reason for Export:
Import Customs Duties – pre calculated
Total Units: Freight Cost:
Carrier:
Payer of GST/VAT:
Terms of Payment:
Export License Number:
Type of Export:
Import Taxes (VAT/GST) – pre calculated
Number of Pieces: Other Costs:
VALUE
(for Customs Purposes):
TOTAL
(with Import Customs Duties/Taxes):
Ultimate Consignee:
Duty/Tax Billing Svc:
Import License Number:
INCOTERM:
INCOTERM Place:
COMMERCIAL INVOICE
I/we certify the information on this invoice is true and correct and that the contents of this shipment are as stated above.
Name: ________________________________________ Title: _________________________________________ Email: __________________________________________
Date: _________________________________________ Signature: ____________________________________
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Preparing Your Shipment
Packaging Your Shipment Paying for Your Shipment
HOW TO SHIP WITH
DHLEXPRESS
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely
through the DHL Express global network, it is important that
they are packaged and labeled correctly.
Packaging guidelines
n If you are re-using envelopes or boxes, please ensure that
old labels and markings are removed
n Securely x a waybill to each piece in your shipment.
Thewaybill can be thought of as the shipment’s airline
ticketand it will delay delivery if it becomes separated from
your shipment
n The barcodes on the waybill are scanned at numerous points
during your shipment’s journey. Please ensure the barcode is
at and not covered by tape, shrinkwrap or strapping
n Place a waybill on the top or side of each piece in your
shipment and please ensure it does not overlap the corners
or edges of boxes
n Use adequate protective wrapping for fragile or delicate
items and ensure they are packed as far away as possible
from the corners of boxes
n To prevent injury to our employees, please pay special
attention to the packaging of sharp items. There should not
be any possibility of the contents piercing the packaging
n Any individual pieces over 150 lb (70 kg) should be placed
on a pallet. If you are sending a multi-piece shipment, it
is not necessary to place the individual pieces on a pallet
unless they exceed 150 lb (70 kg). For example, a shipment
comprising four 55 lb (25 kg) pieces does not have to be
placed on a pallet
DHL packaging
We oer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
Theitemsavailable include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
n Bottle boxes
For more information please refer to the Packing Guide
availableon mydhl.express.dhl.
Prohibited and Restricted Commodities
Prohibited Items
The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
anylaw, regulation or statute of any federal, state or local
government of any country from, to or through which the items
may be carried. For international carriage there may be
additional prohibited items specied by the country of
destination. DHL may at its sole discretion refuse to carry other
items not listed below.
n Bullion (of any precious metal)
n Cannabis
n Cash (legal tender – bank notes, currency notes and coins)
n Complete rearms, ammunition, explosives/explosive
devices including inert explosives and test pieces, air guns,
replica and imitation rearms
n Human remains or ashes in any form
n Hunting (animal) trophies, animal parts such as ivory and
shark’s n, animal remains or ashes, or animal by-products
and derived products not intended for human consumption,
prohibited for movement by the Convention on International
Trade in Endangered Species of Wild Fauna and Flora
(CITES) and/or local law
n Illegal goods, such as counterfeit goods and narcotics
n Live animals (including but not limited to mammals, reptiles,
sh, invertebrates, amphibians, birds, insects, larvae and
pupae)
n Loose lithium metal batteries under IATA PI968 section II
n Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
n Pornography
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DHL Express Service & Rate Guide 2024: Caribbean Agents
Preparing Your Shipment
Packaging Your Shipment Paying for Your Shipment
HOW TO SHIP WITH
DHLEXPRESS
Restricted Items
The following items will NOT be accepted for carriage unless
otherwise agreed to by DHL. To obtain such agreement a
business case will need to be conducted by DHL and the items
approved for carriage will be recorded in writing with the
customer.
n Air guns, tasers, imitation or replica rearms, rearm
parts and replica ammunition (includes rie butts, trigger
mechanisms, screws/bolts etc which are manufactured for
the sole purpose of creating a functional rearm)
n Antiques and works of art with a shipment value in excess
of€500,000
n Banderols/Tax stickers with a shipment value in excess
of€500,000
n Cigarettes, cigars, tobacco products and electronic cigarettes
with a shipment value in excess of €500,000
n Commemorative coins and medals with an individual value
or total shipment value of €2,000 or more are restricted
forcarriage
n Dangerous/hazardous goods including but not limited to
perfumes, aftershaves, aerosols, ammable substances,
dryice, biological substances, UN classied dangerous
goods and any goods specied as such under International
Air Transport Association regulations (“IATA”), the
Agreement on Dangerous Goods by Road (“ADR”) or
International Maritime Dangerous Goods (“IMDG”)
regulations
n Financial and monetary commodities – examples include
but are not limited to activated SIM cards for mobile phones,
blank or activated credit or cash dispenser cards, blank
checks, event tickets, lottery tickets, money or postal orders,
pre-paid phone cards, tickets (blank stock), traveler’s checks,
vouchers/tokens, unused stamps etc. Applicable to all
shipments valued in excess of €500,000
n Furs
n Jewelry and watches and with individual values in excess of
€5,000. The shipment must not exceed €100,000
PAYING FOR YOUR SHIPMENT
You can pay for DHL Express services either with cash,
acreditcard or by bank transfer. You can open an account with
DHLExpress to pay via bank transfer; and all account customers
receive invoices on a pre-agreed basis. For more details, please
get in touch with a Customer Service Advisor at your local
DHLExpress oce or go to mydhl.express.dhl.
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DHL Express Service & Rate Guide 2024: Caribbean Agents
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DIGITALIZATION
Digitalization is one of the most important trends impacting logistics, and it is one of the key pillars of DHL Group’s Strategy
2025. Through digitalization we bring benets for our customers, our operations and our own people.
We invest continually in market-leading technologies to help our customers to manage and monitor shipments, create shipping
labels, get quotes, schedule courier pickups, connect with us and more. Digitalizing our operations provides more transparency,
allowing us to better anticipate and meet our customers’ needs.
MYDHL
+
MyDHL
+
re-imagines the way the shipping
business does business, by combining the tools and services our
customers use most. With its mobile friendly and intuitive
interface, customers can now import, export, schedule a pickup,
track shipments and pay bills more quickly than ever – all in one
visit, with one password and zero headaches. MyDHL
+
makes it
incredibly easy to navigate the
complexities of international shipping.
mydhl.express.dhl
MY GLOBAL TRADE
SERVICES
My Global Trade Services (MyGTS) is your trusted advisor for
cross-border trade – taking the complexity out of customs. If you
are wondering what the harmonized shipping (HS) codes are for
your goods, what the estimated total cost of your shipment will
be, what can help get your goods cleared, and what
documentation may be required, nd the answers to these
questions and more on our online MyGTS portal.
And the benets for you? You can support clearing customs more
quickly and more accurately, help avoid delays and unexpected
customs or tax costs, and pre-plan your shipment journeys so
that you understand potential
prohibitions and restrictions.
dhl.com/express/mygts
ON DEMAND DELIVERY
DHL’s On Demand Delivery
tool keeps receivers
informed of shipment
progress, allowing them to
reschedule, reroute, release
or conveniently collect from
a DHL Service Point. It is an
innovative, easy-to-use,
mobile-friendly service,
especially for residential
deliveries.
Designed to enhance the online shopper’s
experience, the service is available globally,
meaning consistent service standards and a
harmonized userexperience.
ondemand.dhl.com
Scheduled
delivery
Signature release/
leave your signature
Alternative
address
Collect from
Service Point
Vacation hold Leave with neighbor
DHL EXPRESS COMMERCE
Take your website international with DHL Express
Commerce. Oer your customers all the benets of
DHL Express at your checkout in real-time. Import,
manage and ship their orders quickly and eciently
with no complicated development. Addthe power of
DHL Express to your e-commerce business quickly
and easily, giving you the competitive edge.
DHLExpress Commerce integrates with the biggest
e-commerce platforms, including: Magento,
Shopify, WooCommerce, Amazon and eBay.
17
DHL Express Service & Rate Guide 2024: Caribbean Agents
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DIGITALIZATION
DHL EXPRESS
MOBILE APP
The DHL Express Mobile
app lets you track your
shipments and manage your deliveries all in one
place. You can locate the nearest DHL Service
Point for parcel drop o or collection, and
quickly check shipping rates too – right on your
smartphone. Advanced GPS location services
and camera barcode scanning are also available.
Download DHL Express Mobile today,
onAndroid or iOS.
DIGITAL ASSISTANT
Our Digital Assistant is a live chat helpdesk that
oers a 24/7 service across multiple online
channels and platforms, and in 41languages. It
tracks your shipments, answers queries and
directs you to FAQs.
Chat with us now!
ROBOTICS
Driven by rapid technological advancements and increasing supply
chain complexity, robotics solutions are entering the logistics
environment, boosting productivity and driving zero-defect
processes.
Robots are adopting more roles at DHL Express, assisting workers
with the most repetitive and labor-intensive tasks and freeing them
up to do higher-order, customer-facing activities. Examples include
the use of articulated robotic arms forsorting inbound packages to
last-mile delivery routes. We have four such robotsin use globally,
with this number set to double soon.
Our robots help get couriers out on the road faster – which means
your parcels getdelivered faster.
DIGITAL TRUST
Logistics requires transferring data and content around the world and
we embrace a responsibility to do this securely. Ourstandards led by
our Binding Corporate Rules and by our Data Privacy Policy apply
throughout the DHL Group and are approved by the Supervisory
Authorities. We maintain a comprehensive Information Security and
Data Protection approach based on ISO/IEC 27001:2013 and GDPR,
to ensure a high standard when managing customer information
assets and personal data. We aim to provide a rapid response to any
security incident via our 24x7 Cyber Defence Centre (CDC) with global
coverage and our global DPO community.
DHL Group acts as controller in respect of any personal data it
receives from customers and holds to eectively provide
transportation services and in regard to the delivery of any shipments
or documents that it processes to perform its contractual obligations.
DHL Group will act as a data controller when an individual is executing
their rights under privacy legislations.
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18
Calculate the Price of Your Shipment Optional Services Surcharges
DHL Express Service & Rate Guide 2024: Caribbean Agents
ZONES AND RATES
CALCULATE THE PRICE OF YOUR SHIPMENT
Determine which
zoneyour destination
is in and whether
yours is adocument
or non-document
shipment.
Is your shipment
international or
domestic and how
quickly do you want it
to arrive?
Based on weight, zone
and speed, conrm
your base price.
Add any optional
services andcheck if
any surcharges apply.
Base price
+
Optional services
+
Surcharges
=
Total price
OPTIONAL SERVICES
View explanation
Optional services Charging method Charge
GoGreen Plus Per shipment 0.08 USD per lb or 0.17 USD per kg
Dedicated Pickup Per shipment
0.24 USD per lb or 0.54 USD per kg
withaminimumof 28.00 USD
Dedicated Delivery Per shipment
0.24 USD per lb or 0.24 USD per kg
withaminimumof 52.00 USD
Saturday Delivery Per shipment 41.00 USD
Shipment Value Protection By shipment value 14.00 USD or 1.0% of stated shipment value if higher
Extended Liability Per shipment 6.00 USD
Shipment Preparation Per shipment 33.00 USD
Packaging Supplies
Plastic Flyer Stack Per stack 20.00 USD
Residential Address Per shipment 8.00 USD
Direct Signature Per shipment 7.00 USD
Adult Signature Per shipment 6.00 USD
Duty Billing Services
Duty Tax Paid % of scal charges 2.0% of scal charges with minimum of 30.00 USD
Change of Billing Per invoice 14.00 USD
Neutral Delivery Per shipment 29.00 USD
For a full list of optional services, please visit mydhl.express.dhl.
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Calculate the Price of Your Shipment Optional Services Surcharges
DHL Express Service & Rate Guide 2024: Caribbean Agents
ZONES AND RATES
SURCHARGES
View explanation
Surcharges Charging method Charge
Fuel Surcharge Per shipment
Percentage of transportation and additional
charges, as per index; details here
Remote Area Delivery Per shipment
International: 0.32 USD per lb or 0.65 USD per kg
withaminimum of 33.00 USD
Domestic: 0.11 USD per lb or 0.23 USD per kg with
a minimum of 13.00 USD
Remote Area Pickup Per shipment
0.32 USD per lb or 0.65 USD per kg with a
minimum of 33.00 USD
Additional Handling
Overweight Piece Per piece
International: 105.00 USD
Domestic: 55.00 USD
Oversize Piece Per piece
International: 61.50 USD
Domestic: 28.00 USD
Non-Stackable Pallet
Per piece
International: 303.00 USD
Domestic: 146.00 USD
Demand Surcharge Variable by lane and weight Variable by lane and weight
Emergency Situation Variable by lane and weight Variable by lane and weight
Dangerous Goods
Excepted Quantities Per shipment 9.00 USD
Dry Ice (UN1845) Per shipment 15.14 USD
Lithium Batteries with equipment
Lithium Ion PI966, Section II
Lithium Metal PI969, Section II
Per shipment
Per shipment
9.00 USD
9.00 USD
Full Dangerous Goods Per shipment 111.00 USD
Limited Quantities Per shipment 30.38 USD
Address Correction Per shipment
International: 16.00 USD
Domestic: 9.00 USD
Data Entry Per shipment 8.00 USD
Security Charges
Elevated Risk Per shipment 30.00 USD
Restricted Destination Per shipment 42.00 USD
For a full list of surcharges, please visit mydhl.express.dhl.
SERVICE POINTS
DHL Anguilla
Albert Lake Drive
The Quarter Valley
Anguilla
264 497 3440
mydhl.express.dhl
DHL Antigua
Corner of Long St. & Thames St.
St John’s
Antigua
268 462 2034
mydhl.express.dhl
DHL Aruba
Wayaca 45
Oranjestad
Aruba
297 588 7322
mydhl.express.dhl
DHL Bonaire
Kaya Industria 12
Kralendijk
Bonaire
599 717 8033 / 599 717 8920
mydhl.express.dhl
DHL Dominica
Corner of Hanover St. &
Kennedy St.
Roseau
Dominica
767 255 1149 / 767 448 5887
mydhl.express.dhl
DHL Grenada
Carenage, Wharf Rd.
St Georges
Grenada
473 440 5009 / 473 534 1522
mydhl.express.dhl
DHL Guyana (British)
50 E. Fifth Street, Alberttown
Georgetown
Guyana
592 225 7772
mydhl.express.dhl
DHL Montserrat
Brades Main Rd.
Brades
Montserrat
664 491 3614
mydhl.express.dhl
DHL Nevis
Long Point, Main Street
Charlestown
Nevis
869 469 4281
mydhl.express.dhl
DHL St. Barthelemy
55 Rue Victor Schoelcher,
Angle Rue St. Thomas
Gustavia
St. Barthelemy
590 272 929
mydhl.express.dhl
DHL St. Eustatius
Passion Fruit Road
Oranjestad
St. Eustatius
599 318 0081
mydhl.express.dhl
DHL St. Kitts
Frigate Bay Road
Basseterre
St. Kitts
869 466 2863
mydhl.express.dhl
DHL St. Lucia
The Grew Building
Upper Bridge St.
Castries
St. Lucia
758 456 0420 / 758 285 4015
mydhl.express.dhl
DHL St. Vincent
Upper Middle Street
Kingstown
St. Vincent
784 457 1172
mydhl.express.dhl
DHL Suriname
Johan Adolf Pengelstraat 212
Paramaribo
Suriname
597 402909 / 597 401346
mydhl.express.dhl
DHL Turks & Caicos
23 Parade Ave
Town Centre Mall
Providenciales
Turks & Caicos
649 331 4352
mydhl.express.dhl
READY TO SHIP?
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Find your nearest DHL Service Point
Valid: 1st January 2024
For public use
The information in this guide is correct as of 1st January 2024. DHL reserves the right to amend or modify any of the information at any time.