DATA SHARING LEGISL ATION7
of issues (like health and social care), which all touch on data. Government should stop
imagining that these groups will come and talk to it about data and should pay these
groups more attention, but “that requires a dierent way of listening”. Conversations
should focus less on data and more on policy decisions – what government is trying
to do and why it is doing it, the role of data within those decisions and why it is using
data rather than any other mechanism. Also, there may be groups who disagree with
what government is trying to do, policy-wise, but the conversation is only about data.
For example, the public could be completely trusting of the data that government is
sharing about health provision but then their hospital is closed against their wishes
and their trust in decision making and the use of data may decline as a result. “It’s not
about the data, or at least it’s not only about the data, it’s about the decisions that
you’re taking as well.”
There are some areas where the public have never been brought into the
conversation, such as law enforcement data. There are multiple publics with dierent
perspectives – some are ‘gung ho’ and say government should be doing more, while
others are wary. How government has that conversation about where to draw the line
for dierent purposes is important – it will not solve the public trust problem by putting
the right legislation in place, but through ongoing public debate (including about the
decisions as well as the data). Government can learn from the Digital Economy Act
consultation and other models that exist. One participant discussed building a digital
product where their team used an external advisory group, comprising people with
a more informed understanding of data use around the subject area. They relied on
them as a ‘design authority’ when building their product, which meant that when data
sharing legislation was introduced, they already had a principles-based approach about
the right ways to share data.
There is a real fear, as with the GPDPR and the care.data programme,
*
that a large
proportion of the public might remove consent for their data to be used and shared.
That fear leads to nervousness about engagement and messaging and means
everything is left very late, until it is unavoidable, which risks causing the fear that
government was worried about in the rst place.
Government has to be open and honest. If it is worried about something, it is a sign
it needs to engage earlier and ‘beyond its bunker’. Greater government transparency,
both internal and external, would help get people on board; one participant recounted
an experience of their team trying to resolve a problem among themselves, failing
andmaking it a bigger problem, when speaking to others in government could have
helped. People in government worried that the engagement around the Digital
Economy Act would lead to the public saying “you cannot share data, privacy is king”
and were pleasantly surprised when that was not the case: they tended to say “yes,
but” or “maybe” more than “no”. The consultation team needed to be given the time
* The care.data programme intended to bring individual GP records together so they could be used for research
and planning. The programme was halted in 2014 after controversy about the lack of information given to
patients, which was one reason the Major Projects Authority rated the project ‘red’ (successful delivery appears
unachievable).