DC DEPARTMENT of MOTOR VEHICLES
2014
ANNUAL
REPORT
Promoting Safety.
Securing Identity.
DMV FY 2014 Annual Report
Department of Motor Vehicles | dmv.dc.gov
3
Director’s Message......................................................................................................................4
Operational Divisions................................................................................................................5
Adjudication Services....................................................................................................6
Vehicle Services................................................................................................................8
Driver Services................................................................................................................10
Online Services..........................................................................................................................12
Georgetown Ribbon Cutting...............................................................................................14
Central Issuance, REAL ID, and Limited Purpose..........................................................15
Driver Record.............................................................................................................................16
DMV in the Community.........................................................................................................17
Donate Life.................................................................................................................................18
Financial Statements..............................................................................................................19
AAMVA Awards.........................................................................................................................22
DC DMV Locations...................................................................................................................23
FY 2014
Annual Report
Table of Contents
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
4
DIRECTOR’S MESSAGE
Lucinda M. Babers, DC DMV Director
The DC Department of Motor Vehicles (DC DMV) works to drive the District
forward by fullling its mission to promote public safety by ensuring the
safe operation of motor vehicles, enabling District of Columbia residents to
operate motor vehicles in the city and beyond.
DC DMV began Fiscal Year 2014 by implementing a central issuance
process and redesigning its driver licenses and identication cards to
include more security features. Eective November 26, 2013, DC DMV
started mailing credentials to District of Columbia residents instead of
issuing them over-the-counter. At the time of service, customers receive
a temporary paper credential with their picture, and the permanent
credential arrives in the mail approximately two weeks later. Both of these
changes are motor vehicle industry best practices.
In April 2014, DC DMV opened the Georgetown Service Center. Located in the Shops at Georgetown Park, the
new service center is in the same mall, but in a dierent space than the original Georgetown Service Center that
closed in 2012. With the re-opening of this DC DMV facility, there is a service center located in every quadrant of
the city, making DC DMV more convenient for all District residents whose transactions require an in-person visit.
One of the major undertakings of Fiscal Year 2014 was the implementation of the REAL ID Federal security
standards. On May 1, 2014, DC DMV began issuing driver licenses and identication cards that comply with the
requirements of the REAL ID Act of 2005. With this change, DC DMV is required to revalidate source documents,
so residents who need to renew or obtain a duplicate credential must do so at a service center. A REAL ID
credential is identied by the black star in the top, right corner.
Additionally, DC DMV also began issuing Limited Purpose driver licenses and identication cards on May 1, 2014.
Anyone who has been a District resident for at least six months and is unable or ineligible to obtain a Social
Security number may be able to apply for a Limited Purpose credential, which is marked “not valid for ocial
federal purposes.”
DC DMV continually strives to provide its customers with useful online services, and in Fiscal Year 2014, the
agency added two more online services: applying for Registration of Out-of-State Automobiles (ROSA) and
renewing vehicle registration reciprocity.
DC DMV had many achievements in Fiscal Year 2014. At your leisure, please read this annual report, which
highlights the agency’s accomplishments and details its nancial health.
DMV FY 2014 Annual Report
Department of Motor Vehicles | dmv.dc.gov
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Adjudication Services provides ticket processing, noticing, hearing, and hearing
support services to residents and non-residents to render legally sound decisions
on parking, photo enforcement, and moving violations, as well as ensure the
proper processing of violations and payments for those infractions.
OPERATIONAL
DIVISIONS
Driver Services provides driver certication and identication services to residents
to ensure they have the proper credentials to reect identity, residency, and driving
qualication, so they may legally operate their vehicles.
Vehicle Services provides certication and inspection services to residents,
businesses, and government entities, so they may legally park, drive, and sell their
vehicles in the District of Columbia.
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
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7
DC DMV encourages its customers to “Skip the Trip”
and use the agency’s online and mail services to
conduct their transactions.
DC DMV also implemented new procedures to
communicate the status of tickets to customers facing
bankruptcy, ensuring that the agency is in compliance
with the Federal bankruptcy code requirements.
Under existing bankruptcy laws, municipal ticket nes
are not dismissed. Rather, during the bankruptcy, the
outstanding tickets are placed on hold and customers
may continue to receive DC DMV services. However,
once the bankruptcy is discharged, the ticket nes are
due and the agency noties the customer that the
citations are no longer on hold.
Additionally, in Fiscal Year 2014, DC DMV held a joint
live web chat with its sister agencies – DC Department
of Public Works (DPW) and DC Department of
Transportation (DDOT) – as part of an eort to educate
the public about the roles and responsibilities of each
agency. For example, adjudication of tickets is under
the purview of DC DMV, while DPW and DDOT are
parking enforcement agencies that issue tickets. DDOT
also regulates parking as it relates to signage, meters,
and residential parking permits (RPP). The live web
chat enabled the public to have their questions about
adjudication, parking, and signage answered from
the agency which manages that function, providing
customers with the opportunity to understand the
individual services provided by DMV, DPW, and DDOT.
ADJUDICATION SERVICES
Customers can submit their request for
adjudication online, upload supporting
documentation, and receive an email ticket
alert that a decision has been rendered – all
without making an in-person visit.
7
TICKETS ADJUDICATED
DECISIONS APPEALED
+
0
0
0
0
500K
100K
1M
150K
200K
1.5M
250K
100K
1000
200K
2000
300K
400K
3000
TOTAL NUMBER OF APPEAL
DECISIONS OVERTURNED
TOTAL NUMBER OF APPEAL
DECISIONS OVERTURNED
NUMBER OF
TICKETS PAID
TOTAL NUMBER
OF HEARINGS
TICKETS DISMISSED/
FOUND NOT LIABLE
TICKETS DISMISSED/
FOUND NOT LIABLE
TOTAL NUMBER OF
DECISIONS APPEALED
TOTAL NUMBER OF
DECISIONS APPEALED
TOTAL NUMBER OF
TICKETS ADJUDICATED
TOTAL NUMBER OF
TICKETS ADJUDICATED
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
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To make it easier for customers to renew their vehicle
reciprocity permits, DC DMV began providing an online
option for this service in Fiscal Year 2014, enabling
more people to “Skip the Trip.”
The reciprocity permit program assists people who
reside in the District part-time; therefore, they need
to be able to park their vehicles in the District, which
they can do by obtaining a reciprocity permit, which is
available to:
• Full-time students attending a college or
university in the District of Columbia
• Members of Congress or personal sta of
members of Congress
• Presidential appointees
• US military personnel on active duty
• Temporary DC residents
• Diplomats
• Part-time District residents
• District residents with take-home company
vehicle
Also in Fiscal Year 2014, DC DMV added another
online service to allow non-District of Columbia
residents to apply for the Registration of Out-of-State
Automobiles (ROSA) program online. With ROSA,
people who regularly visit the District overnight may
register their vehicle with DC DMV. By doing so, they
may receive the ROSA exemption, which allows them
to park overnight. ROSA is valid for one year and
vehicle owners may apply after they have received
a ROSA warning. DC DMV began oering the online
registration at the end of September 2014.
With these new online services, DC DMV continues
to improve on its eorts to make it more convenient
for customers to interact with the agency in a manner
that is convenient for them – building on the agency’s
message to “Visit Us on Your Schedule.”
Under Vehicle Services, the agency also created an
in-house, online system to partner with new car
dealerships and enable dealers to title and register new
vehicles for their customers. This process streamlines
DC DMV operations and will be fully implemented in
the upcoming scal year.
VEHICLE SERVICES
9
ONLINE TAG
CANCELLATION
TRACK PERSONALIZED
TAG ORDER
PERSONALIZED
TAG REQUEST
RESIDENTIAL
PARKING PERMIT
(RPP) REQUEST
REGISTRATION REPLACEMENT
DUPLICATE TITLE REQUEST
0
0
0
0
0
0
50
500
2,000
20,000
25
250
1,000
10,000
2,000
5,000
4,000
10,000
9
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
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Customer service is important to DC DMV. During
Fiscal Year 2014, the agency consistently received high
grades from customers on grade.dc.gov. Annually,
DC DMV provides customer service training to its
frontline sta, along with training in fraud detection,
technology, and motor vehicle policies and regulations.
These trainings enable employees who interact with
the public to better serve District residents.
One major training in Fiscal Year 2014 supported the
implementation of issuing REAL ID compliant and
Limited Purpose credentials. The source documents
required to obtain a DC REAL ID compliant driver
license or identication card changed on May 1,
2014. DC DMV employees benetted from a dynamic
training to learn about and identify the documents
that the agency will accept as proof of identity, proof
of Social Security number, and proof of DC residency
based on the Federal security standards.
With the Limited Purpose credentials, DC DMV
employees also had to be aware of documentation
from foreign countries for identity, as well as
acceptable documentation that residents can use to
show proof that they have been residing in the District
for at least six months.
DC DMV began issuing REAL ID and Limited Purpose
credentials simultaneously; therefore, the trainings
for both of the programs took place at the same time.
With four service centers throughout the city, DC DMV
held several training sessions to ensure that employees
received the information that they needed, while
continuing to provide quality customer service at all
agency facilities.
DRIVER SERVICES
11
DRIVER RECORD
REQUESTS
ROAD TEST APPOINTMENTS
SCHEDULED
DL REINSTATEMENT FEE PAID
DL AND ID RENEWALS
DL AND ID REPLACEMENTS
0
0
0
0
0
0
30,000
30,000
2,000
20,000
15,000
15,000
1,000
10,000
10,000
20,000
30,000
40,000
11
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
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ONLINE SERVICES
“Visit Us On Your Schedule” is DC DMV’s message to
encourage customers to “Skip the Trip” and conduct
their transactions online or through the mail. DC DMV
has more than 40 online services that are available
Monday – Sunday from 6am – 12am. The agency’s
website can be accessed from desktops, laptops,
mobile phones, and tablets, providing access to the
agency’s services outside of its regular business hours.
In Fiscal Year 2014, DC DMV added two new online
services – applying for ROSA exemption and renewing
vehicle reciprocity registration – making it more
convenient for residents to interact with DC DMV.
General Services
• Add or Update Individual Information with the
DMV, including
• Change of Address
• Voter Registration
• Language Preference
• Email Address
• Phone / Fax Number
• Download DMV Forms
• Document Verication Guide
Driver License and
Identification
• Driver License Renewal
• Driver License Replacement
• Driver License Verication
• Sample Online Knowledge Test
• Road Test Appointment Scheduling
• Identication Card Renewal
• Identication Card Replacement
• Identication Card Verication
• Driver Record Request
• Driver License Reinstatement
• How to Report an Unsafe Driver
Adjudication Services
• Online Adjudication Request (Submit Mail
Adjudication)
DMV FY 2014 Annual Report
Department of Motor Vehicles | dmv.dc.gov
13
Vehicle Services
• Vehicle Registration and Residential Parking
Renewal
• Vehicle Registration Replacement
• Vehicle Registration Verication
• Personalized Tag Request
• Track Personalized Tag Order
• Request Residential Parking Permit
• Vehicle Title Replacement
• Online Tag Cancellation
• Out-of-State Title Status
• Towed Vehicle Locator
• Vehicle Inspection Appointment Scheduling
• Trip Permit
• Insurance Payment Installment Plan
• Insurance Verication and Insurance Lapse Fee
Payment
• Insurance Record
• Online Excise Tax Calculation
• Online ROSA Registration
• Online Reciprocity Renewal
Ticket Payments
• Parking and/or Photo Violations
• Minor Moving Violations
• Schedule Hearing for Minor Moving
Violations
• Ticket Installment Payment Plan
• Fleet Payments
• Email Ticket Alert Service
Business Services
(Special Authorization Required)
Special authorization services allow dealers, insurance
companies, eet companies, and other authorized
agencies who have obtained unique digital certicates
to perform secure and restricted business transactions
with the DMV.
• Dealer Services
• Fleet Inspection Status
• Fleet Vehicle Registration Renewal
• Low Tags
• Program for Insurance Electronic Reporting (PIER)
• Trip Permit
Government Services
Agencies with special authorization can perform
secure and restricted government transactions with
DC DMV.
CONTINUATION OF ONLINE SERVICES
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
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On May 19, 2012, DC DMV closed its Georgetown
Service Center that was located in the Shops at
Georgetown Park. The agency opened the Temporary
C Street Service Center in the same month, and it
remained open until the completion and opening of
the Rhode Island Service Center in the spring of 2013.
As the Shops at Georgetown Park underwent
renovations, DC DMV took advantage of an
opportunity to return to the mall in a dierent and
larger location. The agency held a ceremonial ribbon
cutting on April 14, 2014, to announce the reopening
of the Georgetown Service Center on April 29, 2014.
Mayor Vincent C. Gray, Councilmember Jack Evans,
Councilmember Mary Cheh, ANC Commissioner
Bill Starrels, Director of the District of Columbia
Department of General Services Brian Hanlon, and
other politicians and community leaders attended the
event to show their support for DC DMV opening a
fourth service center. With the opening of Georgetown,
DC DMV has service centers in all four quadrants of
the city, making DC DMV accessible to all residents.
From April 29 – September 30, 2014, 28,567 customers
visited the Georgetown Service Center.
GEORGETOWN
RIBBON CUTTING
GEORGETOWN
DMV FY 2014 Annual Report
Department of Motor Vehicles | dmv.dc.gov
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CENTRAL ISSUANCE,
REAL ID,
& LIMITED PURPOSE
Personal identity security is an important feature
of driver licenses and identication cards. In Fiscal
Year 2014, DC DMV implemented a motor vehicle
industry best practice by moving to a central issuance
process whereby credentials are mailed to residents
and not issued over-the-counter. At the time of the
transaction, customers receive a temporary paper
driver license or identication card with their picture
on it. Within approximately two weeks, a permanent
credential arrives in the mail. Along with implementing
the central issuance process, DC DMV redesigned its
credentials with more security features, including: two
photographs on the front of the card, signature on the
front and back of the credential, and the Seal of the
District of Columbia. By mailing the credentials and
incorporating new security features, DC DMV instituted
best practices in fraud protection that are in use across
the country.
Following the implementation of the central issuance
process, DC DMV began simultaneously issuing REAL
ID compliant and Limited Purpose driver licenses and
identication credentials on May 1, 2014.
In compliance with the Federal REAL ID Act of 2005, DC
DMV has to revalidate source documents for residents
who need to renew or obtain a credential. As a result,
those residents are required to visit a DC DMV Service
Center in-person and bring required documents to
show proof of identity, proof of Social Security number,
and two proofs of DC residency. However, under REAL
ID, a resident’s existing credential remains valid for
federal purposes until its expiration period.
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
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The REAL ID changes impact hundreds of thousands of
people, so DC DMV implemented a robust multimedia
campaign informing the public about the new policy
and encouraging people to learn what documents
they need prior to visiting a service center, thereby
completing their transaction initially and avoiding
multiple trips to a DC DMV Service Center. REAL ID
licenses and identication cards are identied by a
black star in the top, right corner of the credential. By
the end of the scal year, DC DMV issued 41,476 REAL
ID credentials, including duplicates and renewals.
Additionally, in compliance with the Driver’s Safety
Amendment Act of 2013, DC DMV began issuing
Limited Purpose credentials to residents who have
lived in the District of Columbia for at least six months
and are unable to obtain a Social Security number or
were previously issued a Social Security number but
are now ineligible to obtain one. Obtaining a Limited
Purpose credential requires an in-person visit, and
customers are required to make an appointment at a
Service Center. In addition to the proof of identity and
proof of DC residency, those applying for a Limited
Purpose driver license or identication card also have
to show proof of at least six months of DC residency
and a completed Social Security Declaration form
acknowledging that they are not able to obtain a
Social Security number. Limited Purpose credentials
are marked “not valid for ocial federal purposes.” From
May 1 – September 30, 2014, DC DMV issued 2,111
Limited Purpose credentials.
DRIVER
RECORD
Through a grant from the District of Columbia
Department of Transportation (DDOT), DC DMV
created a brochure and informational video explaining
the information contained in the driver record. Current
and past District residents may request a driver record
as a three year, ve year, 10 year, or full history record.
The brochure and video are available online at
http://dmv.dc.gov/service/request-driver-record.
CONTINUATION OF CENTRAL ISSUANCE, REAL ID, & LIMITED PURPOSE
DMV FY 2014 Annual Report
Department of Motor Vehicles | dmv.dc.gov
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Throughout the year, DC DMV employees attend
community events and host information sharing
sessions with District residents.
During Fiscal Year 2014, DC DMV employees attended
Advisory Neighborhood Commission (ANC) meetings
to explain the issuance of REAL ID and Limited Purpose
credentials, as well as the upcoming closure of the
Penn Branch Service Center and construction of the
new center, which will be named Benning Ridge. DC
DMV was also an exhibitor at the annual Mayor’s Senior
Holiday Celebration, where sta promoted “Skip the
Trip” and handed out gifts.
At the end of the scal year during the Child
Passenger Safety Week, DC DMV held a Child Safety
Car Seat Check, along with the DC Department of
Transportation, Metropolitan Police Department, DC
Fire and Emergency Medical Services Department,
and the Children’s National Medical Center. The event
showed parents and guardians how to properly install
a child car seat. For residents who did not have a car
seat for a child at least three years of age weighing
35lbs or more, DC DMV provided one free of charge.
DMV IN THE
COMMUNITY
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
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Organ donation saves lives. Consider becoming an organ donor when you apply for your driver license or
identication card by registering with Donate Life DC, a nonprot Organ and Tissue Donor Registry dedicated
to Washingtonians who are waiting for an organ transplant. If you decide to become an organ donor, it will be
identied on your driver license or identication card with a heart symbolizing your organ donor status.
Think about giving the gift of life. Contact Donate Life DC at DonateLifeDC.org for more information and to
register.
DONATE
LIFE
DMV FY 2014 Annual Report
Department of Motor Vehicles | dmv.dc.gov
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FINANCIAL
STATEMENTS
Description
Actual
FY 2013
Approved
FY 2014
Approved
FY 2015
% Change from FY
2014
Operating Budget 37,122,437 42,824,607 46,231,307 8.0
FTEs 191.3 259.0 269.0 3.9
Summary of Services
DMV provides service to approximately 541,000 licensed drivers and identication card holders and 291,000
registered vehicles at four service centers. DMV conducts adjudication services and collects ticket payments
for more than 2.6 million tickets issued each year and also conducts an estimated 189,000 annual vehicle
inspections. Combining these services into a customer centered, mission-driven organization is the responsibility
of the Agency Management Division. Department performance expectations in FY 2014 and FY 2015 are listed
by functional division.
The agency’s FY 2015 proposed budget is presented in the following tables:
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
20
Appropriated Funds
Actual FY
2012
Actual FY
2013
Approved
FY 2014
Proposed
FY 2015
Change
from FY
2014
Percent
Change*
General Fund
Local Funds 28,522 22,941 27,153 28,732 1,579 5.8
Special Purpose Revenue
Funds 6,965 9,351 9,450 10,116 666 7.0
Total General Fund 35,487 32,292 36,603 38,848 2,245 6.1
Federal Resources
Federal Grant Funds 470 674 0 0 0 N/A
Total for Federal
Resources 470 674 0 0 0 N/A
Intra-District Funds
Intra-District Funds 6,462 4,157 6,222 7,384 1,162 18.7
Total for Intra-District
Funds 6,462 4,157 6,222 7,384 1,162 18.7
Gross Funds 42,419 37,122 42,825 46,231 3,407 8.0
Note: If applicable, for a breakdown of each Grant (Federal and Private), Special Purpose Revenue type and Intra-District
agreement, please refer to Schedule 80 Agency Summary by Revenue Source in the FY 2015 Operating Appendices located on the
Oce of the Chief Financial Ocer’s website.
Appropriated Funds
Actual FY
2012
Actual FY
2013
Approved
FY 2014
Proposed
FY 2015
Change
from FY
2014
Percent
Change*
General Fund
Local Funds 172.4 150.4 212.0 222.0 10.0 4.7
Special Purpose Revenue
Funds 43.8 40.9 45.0 45.0 0.0 0.0
Total General Fund 216.1 191.3 257.0 267.0 10.0 3.9
Intra-District Funds
Intra-District Funds 0.0 0.0 2.0 2.0 0.0 0.0
Total for Intra-District
Funds 0.0 0.0 2.0 2.0 0.0 0.0
Total Proposed FTEs 216.1 191.3 259.0 269.0 10.0 3.9
FY 2015 Proposed Gross Funds Operating Budget, by Revenue Type
Table KV0-1
(Dollars in Thousands)
FY 2015 Proposed Full-Time Equivalents, by Revenue Type
Table KV0-2
(Dollars in Thousands)
DMV FY 2014 Annual Report
Department of Motor Vehicles | dmv.dc.gov
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Comptroller Source Group
Actual FY
2012
Actual FY
2013
Approved
FY 2014
Proposed
FY 2015
Change
from FY
2014
Percent
Change*
11- Regular Pay -
Continuing Full Time 11,994 11,764 13,823 15,795 1,971 14.3
12- Regular Pay - Other 428 366 574 260 -314 -54.7
13- Additional Gross Pay 30 25 0 0 0 N/A
14- Fringe Benets -
Current Personnel 3,005 3,037 3,968 3,868 -100 -2.5
15- Overtime Pay 330 389 50 125 75 150.0
99- Unknown Payroll
Posting 2 0 0 0 0 N/A
Subtotal Personnel
Services (PS) 15,790 15,581 18,416 20,048 1,632 8.9
20- Supplies and
Materials 183 178 168 233 65 38.8
30- Energy, Comm. and
Building Rentals 469 413 549 549 0 0.0
31- Telephone, Telegraph,
Telegram, Etc. 339 292 401 347 -54 -13.5
32- Rentals- Land and
Structures 315 467 1,012 1,012 0 0.0
33- Janitorial Services 93 0 0 0 0 N/A
34- Security Services 1,257 1,353 1,423 1,432 0 0.0
35- Occupancy Fixed Costs 0 0 78 78 0 0.0
40- Other Services and
Charges 3,487 6,389 5,381 5,712 331 6.1
41- Contractual Services -
Other 19,998 11,496 15,125 16,144
1,019 6.7
70- Equipment and
Equipment Rental 489 955 272 686 414 152.1
Subtotal Non-Personnel
Services (NPS) 26,629 21,542 24,409 26,183 1,775 7.3
Gross Funds 42,419 37,122 42,825 46, 231 3,407 8.0
FY 2015 Proposed Operating Budget, by Comptroller Source Group
Table KV0-3
(Dollars in Thousands)
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
22
DC DMV is a proud winner of the
American Association for Motor Vehicle
Administrators (AAMVA) Public Aairs
and Consumer Education (PACE) award
in Other Print Publication. DC DMV
was the Region I winner for its central
issuance brochure that informs customers
about the new central issuance process,
as well as the redesigned look of the
District of Columbia’s driver licenses
and identication cards, which includes
enhanced security features – a best
practice in the motor vehicle industry.
AAMVA
AWARDS
COMMERCIAL DRIVER
LICENSE ROAD TEST LOT
2390 South Capitol Street, SE
Washington, DC 20032
PENN BRANCH
SERVICE CENTER
Penn Branch Shopping Center
3220 Pennsylvania Avenue, SE
Washington, DC 20019
BRENTWOOD CDL CENTER
1205 Brentwood Road, NE
Washington, DC 20018
BRENTWOOD ROAD
TEST OFFICE
1205 Brentwood Road, NE
Washington, DC 20018
RHODE ISLAND
SERVICE CENTER
2350 Washington Place, NE, Suite 112N
Washington, DC 20018
SOUTHWEST
SERVICE CENTER
95 M Street, SW
Washington, DC 20024
INSPECTION STATION
1001 Half Street, SW
Washington, DC 20024
ADJUDICATION SERVICES
301 C Street, NW
Washington, DC 20001
GEORGETOWN
SERVICE CENTER
3222 M Street, NW Canal Level,
Washington, DC 20007
Department of Motor Vehicles | dmv.dc.gov
DMV FY 2014 Annual Report
24
DC Department of Motor Vehicles
Phone: 311 or (202)737-4404
Email: dm[email protected]v
dmv.dc.gov
@dcdmv
dcdmv
