$16.4 billion in loans—accounting for only 3.1% of the total loan value.
57
CDFIs and MDIs
would likely have had a greater impact if the Administration had allowed them to participate in
the PPP earlier and eliminated hurdles to access the program.
C. Several Financial Institutions Processed Big PPP Loans for Larger Existing
Clients at More Than Twice the Speed of Smaller Loans to the Neediest
Small Businesses.
1. Many financial institutions designed lending programs in which the largest
commercial clients benefited from a separate and faster process.
Many of the financial institutions investigated by the Select Subcommittee created a
single portal for PPP applications.
58
However, because most of these banks limited PPP lending
to existing customers, many applicants were served by the line of business that ordinarily
managed their primary banking relationship.
59
In practice, banks’ larger commercial clients,
private banking clients, and high net-worth individuals often benefitted from a faster, more
personalized experience when submitting their PPP applications.
At JPMorgan, the Wholesale Banking arm—which serves JPMorgan’s high-net worth
individuals and companies with over $20 million in revenue—provided relationship managers to
personally assist clients in completing their PPP applications.
60
By contrast, the bank’s Business
Banking arm, which processed the majority of the bank’s PPP loans, required customers to
complete the online application.
61
At Citi, three different divisions managed the bank’s PPP
loans: the Private Bank managed high-net worth individuals, its Commercial Bank served
applications for clients with $10 million or more in revenue, and its Retail Bank handled
everyone else.
62
Similarly, PNC’s Retail Bank managed the majority of its loan applications,
while its Corporate and Institutional banking arm served the bank’s largest customers and
provided relationship managers.
63
57
Small Business Administration, Paycheck Protection Program (PPP) Report (Aug. 8, 2020) (online at
https://home.treasury.gov/system/files/136/SBA-Paycheck-Protection-Program-Loan-Report-Round2.pdf).
58
See, e.g., Briefing by Lakhbir Lamba, Executive Vice President and Head of Retail Lending and Asset
Resolution, PNC Bank, to Staff, Select Subcommittee on the Coronavirus Crisis (June 29, 2020); Briefing by David
Chubak, Head of Retail Banking, Citi, to Staff Select Subcommittee on the Coronavirus Crisis (July 1, 2020);
Briefing by T.J. Hughes, Senior Vice President for Specialty Lending, Truist, to Staff, Select Subcommittee on the
Coronavirus Crisis (July 6, 2020).
59
Briefing by Jennifer Roberts, Chief Executive Officer, Business Banking Division, JPMorgan Chase, to
Staff, Select Subcommittee on the Coronavirus Crisis (July 6, 2020); Briefing by T.J. Hughes, Senior Vice President
for Specialty Lending, Truist, to Staff, Select Subcommittee on the Coronavirus Crisis (July 6, 2020).
60
Briefing by Jennifer Roberts, Chief Executive Officer, Business Banking Division, JPMorgan Chase, to
Staff, Select Subcommittee on the Coronavirus Crisis (July 6, 2020). JPMorgan’s Wholesale Banking group
includes the Private, Commercial, and Corporate and Investment banks.
61
Id.
62
Briefing by David Chubak, Head of Retail Banking, Citi, to Staff Select Subcommittee on the
Coronavirus Crisis (July 1, 2020).
63
Briefing by Lakhbir Lamba, Executive Vice President and Head of Retail Lending and Asset Resolution,
PNC Bank, to Staff, Select Subcommittee on the Coronavirus Crisis (June 29, 2020).